Team Leader Role in Airport Security Sector: Heathrow Airport Analysis

This report assesses the role of a team leader within the security sector of Heathrow Airport in London. The aim is to evaluate how team leaders contribute to better security, motivate security staff, enhance customer satisfaction, and provide recommendations for improved security measures. The research employs both primary data collection through questionnaires and interviews, and secondary data collection from researches, journals, books, and online resources. Thematic analysis is used to analyze the data, revealing insights into team leader effectiveness, staff perspectives, and customer satisfaction. Key findings emphasize the importance of team leaders in addressing staff needs, fostering teamwork, and ensuring customer satisfaction. Recommendations include addressing security staff issues, enhancing team leader skills through training programs, adopting advanced security systems, and providing defense training to staff members to effectively manage potential security threats and enhance overall airport safety and customer experience. This report provides valuable insights into optimizing team leadership for improved security operations at Heathrow Airport.

Research project
TASK 4
“Team leader within a particular airport
sector”

INTRODUCTION
Aim
“To assess the role of team leader in security sector- A study on Heathrow
airport, London”
Objectives:
To assess the role of team leader in providing better security
To determine how team leader can motivate security staff at Heathrow airport,
London
To explain how team leader can enhance degree of customers satisfaction in
security sector of airport
To recommended ways through which better security can be provided to the
customers at airport.

RESEARCH QUESTIONS
 How team leader can provide better security at airport?
 What is the role of team leader in motivating airport security staff?
 How team leader can enhance degree of customers satisfaction?

RESEARCH METHODOLOGY
Data collection:
Primary data collection:
Questionnaire
Interview
Secondary data collection:
Researches
Journals
Books
Online website

Contd...
 Research design- Exploratory design
 Research approach- Inductive approach
 Data analysis- Qualitative and Quantitative
 Research philosophies- Interpretivism philosophy
 Sampling- Convenece sampling sampling

DATA ANALYSIS
Thematic Analysis

Theme 1: Team leaders takes care and
satisfy most of your need and demands
45%
20%
15%
10%
10%
Team leaders takes care and satisfy most of your need and demands
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

Theme 2: From how many years you are
working as a security staff at Heathrow
airport London
Less than one year
Between one to three year
More than three year
0 2 4 6 8 10 12 14 16
From how many years you are working as a security staff at Heathrow airport London
Column B

Theme 3: Do you think teams and team
leaders are essential for security sector
of airport
85%
15%
Do you think teams and team leaders are essential for security sector of airport
Yes
NO

yes No
0
2
4
6
8
10
12
14
16
18
20
Is your security team leader skills valued at work
Theme 4: Is your security team leader skills valued
at work

Theme 5: Team leaders takes care and
satisfy most of your need and demands
Strongly agree Agree Neutral Disagree Strongly disagree
0
2
4
6
8
10
12
Team leaders takes care and satisfy most of your need and demands
Column B

Theme 6: What is the role of team leader
in security section of airport
Taking care of the training and development programs for staff members
Resolving issues and problems of staff
Understanding their need and demand
All of the above
0 2 4 6 8 10 12 14 16 18
What is the role of team leader in security section of airport
Column B