Analysis of Leadership and Management in ALDI's Operational Success

This report provides an in-depth analysis of leadership and management practices within ALDI, a leading supermarket chain. It explores the distinct characteristics and roles of leaders and managers, examining their responsibilities in various operational scenarios. The report highlights the importance of effective communication, conflict resolution, and the adoption of appropriate leadership styles, such as situational and systematic leadership, to drive organizational success. It delves into different theories and models of approach, emphasizing the impact of these strategies on employee efficiency and productivity. Furthermore, the report emphasizes the significance of operations management in achieving business objectives, and it discusses the factors influencing the business environment. Overall, the report underscores the crucial role of leadership and management in ALDI's operational strategies and overall success.

MANAGEMENT AND OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Different characteristics and roles of a leader and manager..................................................1
LO2..................................................................................................................................................3
P2 Roles of a leader and functions of manager applied in ALDI in different situations............3
P3 Different theories and models of approach ...........................................................................5
LO3..................................................................................................................................................6
P4 Key approaches to the operational management...................................................................6
P5 Importance and value of operations management in raising objectives................................8
LO4..................................................................................................................................................9
P6 Factors affecting business environment.................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Operations management is considered to be very vital for managing large business. It is
generally related to the manufacturing of products and services in a company. The main
objective of operation management is to conduct the business operations in successful manner
and to run it smoothly so by using minimum resources company can produce their products and
also fulfil the demand of their customers. They are engaged in the process of converting the raw
materials into finished products. They play a crucial part In order to increase the organisation
revenue and profitability(Guide and Ketokivi, 2015). They essentially not been responsible for
producing goods only but they also been take care regarding to control the activity related to the
distribution of goods and services. The present report is based on ALDI which is the leading
supermarket in UK and is essentially famous for its discount making abilities and having
approximately 10000 stores in 18 nations and their net turnover is more than 50 pounds.
LO1
P1 Different characteristics and roles of a leader and manager
The ALDI is considered to be the global discount supermarket chains in UK. The
organisation emphasised towards the activity related to the operations and their development.
Regarding to such context the entity under business is emphasised towards the understanding
down the different roles and responsibilities that are assigned to him in order to raised down the
long term goals and objectives. It essentially been noticed that both the leader and manager plays
a crucial role under the cited business in relation to the development of operations under
organisation. The leader and manager both have different roles and responsibilities in ALDI, the
leader plays a vital role in favour of their employees because they groom their personality and
giving information to the employees regarding their job which they have to performed in the
organisation(Radnor and et.al., 2015). The manager role under this is to manage and to
controlled the operations which take place under the organisation. Further more, it also explained
that the operational management plays an important role because they conducting the operations
in field related to the production and development and performing it effectively in order to raised
down growth and productivity so this is main reason behind their success. The operational
management increases the importance of leader because they manage the individuals and assign
them responsibilities as per the working conditions that create in the organisation. On the other
hand, the managers forming the strategy's, plans and implemented it accordingly in order to
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achieve down the business functions and also bring changes time to time for conducting smooth
range of operations. In cited organisation there are various leaders and each one having its own
responsibility and characteristics and each of them conduct their part in effective manner so
which directly helps organisation in increasing their growth and profitability.
BASIS LEADER MANAGER
Definition In ALDI, leader conducting
various training programs for
the employees so they can
enhance their skills and also
learned their job.
They coordinate with the
leaders so that overall work
structure can perform their
operations in consistent
manner. The manager is
responsible for the overall
work which conduct by
different individuals and
departments under the
organisation.
Emphasise They groom the personality of
individuals and provide them
guidance so which directly
helps down organisation in
raising their goals and
objectives.
The manager emphasise
towards the activity which
conduct within organisation
for that they coordinate time to
time with the different
individuals at the workplace
and motivate them to improve
the level of performances.
Decision making They are essential to take the
decisions under organisation
and their decision is based
upon the team members
performances.
In ALDI, before making any
decision they firstly
considered the overall team
performances and after they
make decisions which
essentially based upon the
organisational growth and
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sustainability.
Authority The leader is having authority
to controlled the organisation
work and to make decision and
they sometimes also consult
with their managers.
In this the decision making
ability is always possessed in
the hands of manager and
sometimes the decision which
made by manager also affects
the whole organisation due to
there positions(Gillen,
Jacquillat and Odoni, 2016).
Risk The manager has an ability to
take the risk under the
organisation because it is very
essential for them In order to
attained long term growth and
opportunities and by
considering risk factor they
also resolved certain issues
which create under the
organisation.
In context to ALDI, the
manager created the rules and
regulations and also bring
changes under that so that
better safety measures can be
promoted.
LO2
P2 Roles of a leader and functions of manager applied in ALDI in different situations
There is a great importance of a leader and functions of manager in ALDI because
both having different roles and responsibilities and accordingly both have conducting their
operations as per the different situations which creating in the organisation. It is very vital for the
leader that they communicate with their members in effective manner so that the information can
be shared and work can be performed by them accordingly so any misshapen will not arise in the
near future. The effective communication technique is used by the leader during coordinate with
their members and any issues are arising in between that are to be solved by the leader in
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appropriate manner by using such technique(Slack, 2015). Moreover, they also talking about that
if the employees having ability and attitude towards to conduct the task and performing it in
positive manner then the certain thing helps employees in improving the level of performances.
During coordination with employees, the leader have to faces, conflict situations. It might also
been possible that the coordination which made by the leader with the team member is not in
appropriate manner and the inappropriate coordination directly affects the overall outcomes of
the organisation. In regard to this the leader must be ensured that the coordination which made
by them should have been conduct out in effective manner so that responsibilities and roles will
be cleared among employees and they perform it accordingly in order to achieved down certain
goals and objectives so it is very essential for the leader that the information which they made to
their member should have been cleared and this can only been possible by using efficient
communication techniques. Accordingly, the leader is been responsible to resolves the certain
issues and conflicts matter which arises between the employer and employees and it is necessary
for them to identified such matter and then only they can provide appropriate solutions in that
regard.
It is also essential for the leader that they have to diversify the activities which
goes under the organisation so that it motivates the members and improve their conditions and
also increasing their ability to performed down the certain things. The leader also need to
improve the work culture under the organisation so that employees will not dissatisfy and
conduct their work in effective manner. It is very crucial for the leader to bring the certain
changes and improvements under policies and strategies so that employee's development can
takes place and the certain things help them to perform their operations in same organisation and
also stays them for a longer period or time. It also motivates the members and also reduces the
dissatisfaction among them. Moreover, the leader also improve the work quality and assists their
employees in that manner only so that it directly helps down organisation in accomplished their
goals and objectives. The leader also evaluate the problem in each course and monitor the
appropriate solution in context to deal with the problems. Leader having the good command on
monitoring process and then only the performances under the organisation can be evaluated in
effective manner. The total quality management and other process can also been used by the
leader in order to calculate the effective services that are being offered. The leader has to
coordinate with both the manager and employees then only the organisational goal can be
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achieved. They also provide proper environment to their employees so that the work culture will
not disturb, the working conditions will also be improved and provide satisfaction to the
employees and does not let them to leave the organisation and also boosting them to work in
more productive way. The leaders should also adopt the appropriate leadership style as per the
demand of the situation so that work can be conduct in smooth manner and goals can be
achieved. They also support to their individuals who working under different groups and
departments so that the tasks can be carried out in efficient manner(Zurich, 2017). The various
tools are formed in that context which is very vital for the organisation in improving their overall
performances and also resolve the situation related to the conflicts. It is very vital for the leader
to have knowledge regarding their employees and they should assigned responsibilities
accordingly so that maximum satisfaction the get in each course and also their overall
development will be possible.
P3 Different theories and models of approach
The different theories in respect to this will help the cited business and also improve their
employees efficiency and productivity. This model plays a vital role under the organisation in
achieving their organisation function. The different approaches are taken by leader under
different theories and models and it can be described as follows:
 Situational leadership:This theory of leadership tells about that the leader should
performed their functions according to the current situations that creates in the
organisation. It is very important for the leader to implement the policies and strategies as
per the situation that creates so any confusion will not evolve and work can be conduct in
smooth manner(Slack, Brandon-Jones and Johnston, 2013). The leader have to react as
per the situation that exists under the organisation. As per the situation they assigned the
work and distributed among their team members. The leader essentially bring
improvement under this and also bring the suggestions, ideas and concept in order to
achieve the goals and objectives. In this the leader are more mature because whatever
they adopt and whatever the changes are to be made by them is according to the situation
demand.
 Systematic leadership:In this concept the leader will help the organisation In such a way
that the employees can conduct their operations in more systematic manner. The leader
responsibility under this is to set the specific targets and objectives and for achieve those
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objectives, they set their plans accordingly. The leader considered both the cultural and
social aspects because they made an impact in the organisation regarding their functions
and operations. In this the leader are essentially been responsible to resolve the issue
which create among individuals and employees during conducting tasks.
 Contingency theory: In front of management any situation arises then this theory will be
very helpful for the leader to solve down the difficult situations which arises under the
organisation and to survive them. As the cases, are diverse the appropriate solution
related to such problems are also not similar. The internal and external factors which
created under the organisation made an impact on the organisation function and
operations. So, it is very important for the leader to assess such factor which are creating
then only the operations can be conducted in smooth manner and the internal factors in
form of taste, fashion and preferences and demographic conditions which is different
according to the every situation and the political, environmental and legal factors which
is also a crucial because it also affects the business operations(Baird and Noyes, 2014).
In relation to that context, the manager and leader have to adopt certain changes under
this process so they can produce their product and also attract their customers towards it.
This theory of leadership will make the business more efficient.
LO3
P4 Key approaches to the operational management
In each and every organisation the leaders play the vital part in order to achieve
the organisational objectives and goals. The organisation will conduct their operations as per the
mission and visions and they prepared their policies and plans in that manner only and working
accordingly In order to achieve those long term goals and objectives. Leadership concept is very
natural under human being and the whether the individual is having the abilities or not to become
the good leader that qualities can be seen from their birth itself(Baird and Noyes, 2014). There
are several approaches that been followed by the leader in order to lead the organisation and by
using that certain approaches the leader bring down the changes under organisation. The various
key approaches used by the leadership management are as follows:
 Traits approach: This approach give more importance to the person and tells that
whether the person is having the qualities or not to become an effective leader and also
talks about that the such qualities essentially they get by birth itself. It said that the there
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are different individuals who are born with the certain characteristics and traits.
Moreover, its also explained that whether the attributed and qualities are present on them
to become an effective leader. Whether, they have an ability to take certain decision
according to the different situation that occurred in the organisation because if the certain
things and qualities are present In him then only he will be able to perform their
operations and managing the various activities according to the various situations which
goes under the organisation.
 Functional approach:In this approach the functions of the different group and
departments will be considered. In this the different groups and different departments are
there and each of them performing their functions as per the different roles and
responsibilities which they get from their leaders. Moreover, the leader also performed
variety of functions namely accountable functions, management functions, evaluation of
workforces and encouraging the different workforces so that work can be conduct on a
right path and goals can be achieved. It also affects the individuals in such a manner so
that work can be performed by them with great attitude(Khanna, 2015).
 Behavioural approach:It talks about the behaviour and attitude of the leader which they
carry during conducting out job in the organisation. It also said that every leader attitude
is different from each other and they conducting their job accordingly. Moreover, they
also described the attitude of behaviour and in that context it said that some leader
approach is very aggressive and some have formal behaviour. Leader should carried out
their job as per the attitude and also solve the difficulties as per the qualities that are
present in them. The leader set of mind is cleared and by using the experiences they
complete the particular tasks In given time period. The leader behaviour is also very
crucial because it also helps to boost the team performances. The various factors are
present under the leader which essentially describe the characteristics and behaviour are
Psychological factors, cultural factors and environmental factors.
 Action centred approach:They provide the appropriate solution regarding the problems
which arise under the organisation and they are not sitting quietly till they fix the
problems. In this process the leaders are more proactive as compared to reactive.
 Total quality management:It been rightly said that if company producing the product
according to the customers need and provide them satisfaction in each course then such
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users furthermore bring more users for doing its promotion(Amornpetchkul, Duenyas and
Şahin, 2015). Similarly, if the company not able to provide the products according to the
needs of their users and in such case the user also made an impact on organisation in
adverse manner and also affect the organisation growth by doing wrong done and
creating bad reputation of the company in the market which directly effect the company
sales and profitability and also damaging their existing and potential users. It is very
crucial for the business to provide the things to their customers more than his
expectations then only they can raise their productivity and profitability in the market and
the company essentially provides the best quality of products to their customers and
assured them in each course.
P5 Importance and value of operations management in raising objectives
In this the operational management plays an important role in order to achieve the
organisational objectives. They emphasise on the crucial tasks which very vital for the
organisation in raising their long terms and short terms growth and objectives. It said that that
company can achieved their goals only when they conducting their operations as per the vision
and mission. The long terms objectives signifies the mission where the short term objectives
signifies the vision. It is very company to perform their operations as per the vision and mission
for which they set different plans and strategies ad working accordingly to raise those missions
and objectives and both are important and in the absence of one the other is having no use. They
also talk about the company that how it would go long. The company performing their operations
as per the vision and mission which directly helps company In achieving their objectives. The
company also have the same needs and requirements to achieve such goals for which they design
their mission and vision(Hitt,Xu and Carnes,2016). The company performed in accurate manner
so that each and every task can be completed on time and the certain things directly help ALDI
in raised their goals and objectives. It can only been possible if the right kind of assessment is
made by the company during conducting their operations.
The operational management function is to managed the activity and functions
which conduct under the organisation. They managed the functions and performed their
operations at higher level as well as lower level. The organisation performed and undertake their
activities and functions in such a manner which directly helps principal and leader to fulfil their
goals and objectives. If operations and functions been carried out in an appropriate manner then
8

only the organisation will be impacted in positive way and working can be performed
effectively. The organisation not only been responsible for producing the product but they also
been engaged in the process related to the distribution. They essentially have to performed the
related to conversion of raw materials into finishes goods and after that distribution is essentially
been the responsibility of management at operational level. They essentially distributed the
goods and services in the market by using various means and modes and from product delivering
till reaching to their customers is the responsibility operational level management and they have
to conduct such work with proper care and delivering it to the right time and right place so that
every time the customers wants will be fulfilled and they get maximum satisfaction in every
course of conduct. They also take various decisions in field related to the operational, tactical
and strategical level so they are working in that manner only and essentially takes decisions and
that directly helps down organisation in achieving their goals and objectives.
Sometimes, the leader have to conduct their work and perform it as per the
conflict situation that arise under the organisation and which impact its working adversely. The
operational management are trying to resolve the certain issue's and problems regarding the raw
material, stocks and inventory for the production purpose. They coordinate with all the
individuals and departments within the organisation and essentially guides them and giving them
instructions time to time so that every it ensures maximum productivity and profitability and
work can be conducted in efficient manner. They also bring changes and improvements under
the organisation so that organisation can conduct their smooth functioning. In ALDI, the leader
and manager role is very crucial because bot of them conducting their different functions and
make the business activity meaningful(Bromiley and Rau,2016). They updated regarding the
changes and bring on timely manner so which directly leaves the positive impact on the
organisation and their profitability. The cited business includes the various activities in form of
production, distribution, promotional, finance, selling and HR related activity and their decision
are also essentially depend upon those activities and operations which conduct under different
departments. Thus, it is very vital for the operational management to conduct their operations as
per the standards that they have set in the organisation.
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LO4
P6 Factors affecting business environment
There are certain external factors are created which affect the cited business activities either
directly or indirectly. It is very crucial for the organisation to analyse such situation and to
conduct their operations in efficient manner in order to raised down the objectives and targets.
The role of the Leader as well as manager is to forming the strategies and plans and implement it
accordingly so that any negative situation will not arise and working environment will not be
disturbed. The external factors that are creates and which also affects the business environment
are as follows:
 Economic factors: It includes the factors related to the price, political stability,
recession, inflations, deflations, currency and exchange rates(Harvey, Heineke and
Lewis, 2016). It is considered to be very vital because it directly connected with country
and also made an impact on the organisation growth and productivity. It is necessary for
the ALDI to analyse all the activities and assess all the factors and producing the goods
accordingly so any negative situation will not create and give an adverse impact on the
organisation. The cited business leader and manager should considered GDP and take
into their account and by using it they analysing the situation which creating in the
market and also prepared certain plans and strategy in order to deal with such situation so
that company can achieved their growth and productivity.
 Social factors: The social factor are those factors which essentially includes the society
and it is very important for the ALDI to considered the different factors such as
taste ,fashion and preferences and producing their product accordingly so that it directly
attracts their users and also able to fulfil their wants. It is very crucial for the company to
analyse such demographic conditions which created in the market(Mahadevan, 2015).
The customers demand will be changes according to the situation so it is very important
for the company to emphasise such factors while producing their products so their growth
and productivity will be increased and customers get maximum satisfaction from this
during purchasing.
 Political factors: The changes made by the government which also influence the
business. So, it is very important for the company to analyse all the policies, regulations
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