Comprehensive Analysis: Alfredo Hotel's Hospitality Department Report

This report examines the hospitality operations at Alfredo Hotel, focusing on key departments such as front office and housekeeping. It details the roles and responsibilities within the front office, including reception, reservation, guest relations, and bell desk services. The report also explores the importance of housekeeping in maintaining hygiene and customer satisfaction, especially in the context of COVID-19. Furthermore, it analyzes linen operations, outlining different types of linen used and their significance. The report also covers yield management strategies, including group room sales, transient room sales, food and beverage, and special events, emphasizing their impact on revenue generation and overall business success. The conclusion highlights the importance of customer satisfaction and efficient departmental operations for maximizing revenue and business growth. The report includes references to relevant books and journals.

HOSPITALITY

INTRODUCTION
 Hospitality referred to the process
in which they provide the best
services to their guest, hospitality
operations is the process in which
they involved in all the activities
of services and help business.
 Alfredo enveloping a lot of their
business activities, this report will
explain all the key department’s
in front of his Department of the
hotel including the roles and
responsibilities of front office and
housekeeping positions. further
the PPT

QUESTION 1. FRONT OFFICE AND ITS
DEPARTMENT: -
Front office Department: - front office is the
department in the hotel and hospitality which
work as a front guide to the guest and service
to all the customer who arrive at the hotel.
Front office refers to the department of hotel
business who directly interact with the
customers when they first arrive at any hotel
and restaurants.
They work in front line and are the person who
are in direct contact to the guests and arrivals.

SUB-DEPARTMENTS OF FRONT
OFFICE:
Reception: - Reception are on of the
sub-department of the front office and
they are the people who represent the
hotel.
It is important for the hotel to have the
best employees at the reception
because they handle the guest on the
front lead and represent the hotel and
its service.

CONT..
 Reservation: Reservation refers to the process in which the client used to
you deserve the room and other facilities from the hotel.

CONT..
 Guest relation : Guest relations refer to the relation between the
guest and the company in the hotel try to make a bond with the
guest and make the best of the relations with them so that the guest
feel a good gesture from though hospitality team and it improves
business as well for the company good relation with the guest helps
in better performance and better clients and those clients also help in
making the business of the hotel improved.
 This relation is one of the best part for the company and Alfredo are
trying to improve the guest relations so that they can have the guest
and they can retain the guest for a longer period of time which can
help the company in developing a good business.

CONT..
 Bell Desk: It is a Bell on the desk of the reception and other places in the
hotel. It helps in making it's easier for the customer to call the people of the
hotel and the employees of the hotel for the services.

QUESTION 2. ROLE AND RESPONSIBILITY OF THE
FRONT OFFICE AND HOUSEKEEPING
DEPARTMENT
 Front office Department: Front office supervisor control all the processes
of the company related to the front office Department and they handle all
the situations and issues the front office is facing including the customer
handling and other parts of the business it is important to have the best
front office supervisor

HOUSEKEEPING DEPARTMENT
 The role in the responsibilities of
housekeeping is to maintain all the
laundry floor and public areas of the
hotel and they need to attend all the
rooms in the best way so that customer
can see all the hygienic factors of the
hotel and they can understand that the
hotel is solving all the hygienic issues
and maintaining all the best of quality
service.
 In the situation of COVID-19 it is very
important for the company to understand
the hygienic process and the ways the
housekeeping can handle all the
customers room laundry and executing
high housekeeper.

QUESTION 3. LINEN OPERATION
 LINEN operation:
Linen and housekeeping
Department are
interlinked and work in
the organizations
together and it is very
important for the
Alfredo Italian
restaurant.

TYPE OF LINEN:-
 The laundry list: The laundry list includes all the products of the linen,
Including bedding sheets, pillowcase, mattress covers, Do it’s, bedspread,
shams, and do it covers.
 There are different type of table linen add tablecloths and napkin. And they
also includes placements, runner and biscuit warmer .
 Bath linen includes the inventory divides you do towels come on wash
clothes, hand towels and bath towels. it also includes bath mats and
decorative seasonal guess towels. Kitchen linen are the tiles used for drying
dishes, generally are used for hand drying and mopping up the kitchen and
may includes dishrags.

CONT..
 it is important for the
company to maintain all the
linen products in the hotel to
provide the best services to
the customer and utilizing
always to develop and make
the customer satisfaction
into the best way.
 Linen products are included
in all the parts of the hotel
including sideboard and
pantry, bed and bath and
other parts of the hotel.