A Comprehensive Report on Amazon's Ethical and Unethical Practices

This report provides a comprehensive analysis of Amazon's ethical and unethical business practices. It examines the company's operations through the lens of business ethics, focusing on employee treatment, customer satisfaction, and tax obligations. The report highlights criticisms related to poor working conditions, long hours, and low wages for employees, as well as concerns about tax evasion. It also explores the perceptions of Amazon's CEO, employees, and customers regarding the company's ethical stance. The report concludes with recommendations for Amazon to improve its ethical conduct, including safeguarding employee interests, enhancing working conditions, and ensuring transparent tax practices. The analysis underscores the importance of ethical considerations for long-term sustainability and positive stakeholder relationships.

Amazon and ethics

EXECUTIVE SUMMARY
Amazon is operating their business operations as multinational and leading company and
was established in the year 1994 by Jeff Bezos. In this present report significant discussions has
been duly undertaken upon the concept of business practices as well as ethics of company. It has
been determined from various report and workers statements that in organisational workplace
structure there were unethical business practices in being implemented which lead towards
creating bad working conditions for employees. In this both consumers as well as employees
agreed upon the fact that main priority of employees must be ethical business practices. In this
report formative recommendations has been given to organisation in order to have better
payment tax obligations and promotion of ethical promotional concerns.

Table of Contents
INTRODUCTION...........................................................................................................................1
ANALYSIS......................................................................................................................................1
Amazon Ethics and CEO............................................................................................................2
Amazon Ethics and Workers.......................................................................................................2
Amazon Ethics and Customers...................................................................................................3
CONCLUSION................................................................................................................................4
RECOMMENDATIONS.................................................................................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Business ethics is defined a set of principles as well as values that duly governs that duly
governs organisations to perform their business operations in ethical and standard manner. It is
essential for all the entities in every sector to conduct their business operations as well as
activities in ethical manner (Sharma and Banati, 2020). It will allow organisations to have
positive influence upon government, employees, community, customers and society. With the
assistance of this, organisation can ensure their long term sustainability and can also make their
employees work in positive and healthy workplace environment that facilitate higher growth and
productivity. Further it has been evaluated that by having maximum emphasise upon ethical
operations business organisations can develop their positive image and relationships with
customers or society. Along with this, ethical business operations also ensure government
support that develop more confidence among customers towards products as well as services of
company.
Present case study has been concluded upon unethical as well as ethical practices of
Amazon by emphasising upon various factors like safety and illness, poor working conditions,
tax-evasion and more. It has been evaluated that company is facing with the criticism of
funnelling of funds in order to escape from heavy tax obligations despite of high revenue
earning. In entity warehouse near Birmingham, there were 118 ambulance call-outs in a period of
three years competitively warehouse nearby owned by TESCO Ltd. which had only 8 ambulance
call-outs. In this report formative discussions has been made upon various perspective of
employees, management and consumers on effectiveness of business ethics as main priority of
company. Along with this report also include recommendations to entity as to make significant
improvement in their ethical conduct.
ANALYSIS
Amazon is operating their business operations as global leader in retail industrial sector,
being a world class company, respective organisation is having maximum impact and influence
upon society and community. Thus, it becomes essential for Amazon to conduct their business
operations in ethical manner. For this entity is required to ensure that all the employees are
conducting their roles and responsibilities in coordinating and cooperative manner. With the help
of this company can create a workplace environment in which all the employees get air
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treatment. In order to develop positive image and goodwill among society and customers it is
important for company to effectively emphasise upon ethical business practices. In this report
discussions has been undertaken on various stakeholders perceptions of Amazon that include
company consumers, top-management and employees.
Amazon Ethics and CEO
This is an essential aspect in which it is essential to effectively effectively evaluate that
Amazon CEO is practising business ethics as most important priority. It has been determined that
CEO of respective company Jeff Bezos emerged out as an wealthiest man by working towards
customers interests (Filatov, 2020). As per according to the evaluation it has been analysed that
according to CEO of company main vision of company is to serve their customers, for this entity
aim towards having customer centric approach in order to strengthen their worldwide presence
(Kundu and Chakraborti, 2020). Further this is being duly identified that Jeff Bezos said that,
consumers only have till they are serving with high quality services and products. However, it
has been determined that unethical working culture practices has been duly condemned by Jeff
Bezos which he further described as ‘callous management’ result. In order to overcome this issue
respective CEO undertaken many practices and measures in order to remove these errors in a
significant way. While if it is talked about tax evasion, it has been said out by Jeff Bezos that
critics of company have wrong perceptions as all the ethical practices has been adhered by
organisation in an effective manner. Along with this, on the case of bad working conditions Jeff
Bezos stated that entity is offering healthy as well as positive workplace environment to their
employees and there is no work pressure upon them. Thus, according to the above mentioned
discussion it has been analysed that CEO of respective organisation is not regard business ethics
as their most important and major priority (Aydinliyim, 2020). It as been signified that
consumer- centricity duly taken more importance than business ethics.
Amazon Ethics and Workers
Employees are most important source of revenue generation for company, thus it is
essential for large organisations like Amazon to consider ethical measures of employees. It is
essential for respective entity to duly focus upon existing criticism from various attributes. In
according with employees perspectives it has been evaluated that Amazon factory and
warehouses had uneven work time, high targets which is negatively impacting upon business
ethical standards. As per the worker statement it has been identified that respective organisation
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is having unnecessary work hours, miserable working conditions and unfair distribution of
payments. In addition to this, according to the evaluation workers of company alleged company
with offering extremely low level of wages as well as compensations which does not even fulfil
their standard of living. In addition to this, it has been evaluated that award that has been
presented to Jeff Bezos for having social responsibility and innovation get backlashed by certain
group of employees, they said that company does not have any kind of concern as well as
empathy towards individuals those who are operation their functions within entity. Thus, it is
essential for respective entity to stay committed to their vision and have utmost priority towards
their employees (Milano, Taddeo and Floridi, 2020). For this they are required to make sure that
there is no unethical practices get prevailed in workplace structure which is affecting interest of
employees. It is essential for multinational organisation like Amazon to take use ethical business
practices in order to ensure proper work balance, balanced health condition, job satisfaction and
job security of employees.
Amazon Ethics and Customers
It is essential for an organisation to consider customers while formulating business ethics
plans and procedures. This has been evaluated that for any organisation customers acts as their
primary stakeholders thus, it is essential for entity to prioritize them. In order to maintain their
trust and loyalty towards company, it is essential for entity to operate their roles as well as
responsibilities in ethical standards. In addition to this, organisation is also required to develop
strategies and measures as per according to needs and demand of customers, for this they are
required to effectively analyse all the informations and their actual needs. As per according to the
evaluation it has been analysed that consumers are however, satisfied with the Amazon products
but have duly noticed unethical business practices, this makes them loosing their loyalty as well
as trust towards company. In addition to this, it has been evaluated that with the increase in
labour cases company reputation has been severely affected. Despite of having higher revenue
company evade tax that convinced customers about Amazon practises of unethical measures.
During a survey, only 41% of the customers of the company felt that Amazon shares its values,
only 39% of the respondents felt that the company adopts a fair compensation scheme and treats
the employees in an ethical manner and only 19% of the respondents felt that Amazon
contributes to solving and addressing important social issues such as global warming, climate
change, animal rights protection, gender rights, affluence of chemical hazards etc. further it has
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been evaluated that large base of consumers are having believe that entity those who abide
business ethical standards effectively fulfil requirements, wants and needs of customers in a well
defined and effective manner. Thus, it essential for organisation to prioritize ethical business
practices while conducting their operations as well as activities in order to ensure long term
sustainability.
CONCLUSION
According to the above mentioned evaluation, it has been concluded that it is essential for
an organisation to perform their roles and responsibilities in ethical standards in order to ensure
long term sustainability and maximum level of consumer satisfaction. It is essential for an
organisation to emphasize upon this concept as negligence of this may lead entity towards
building negative image among customers. It will further lead entity to have low level of
productivity as well as profitability. Thus, it becomes essential for an organisation to take
advantage of more ethical measures as well as practices in order to conduct their business
operations in more effective and efficient manner (Nadeem and Al-Imamy, 2020). Unethical
practices lead entity to have higher number of conflicts that will decrease satisfaction level
among stakeholders and employees. Business ethics is having tendency to increase overall
workplace productivity and profitability of organisation. In addition to this, it has been
determined that ethical practices and measures significantly allow organisation to increase their
goodwill in marketplace.
RECOMMENDATIONS
In order to effectively promote ethics as well as fair set standards there are different types
of factors that are required to be consider by Amazon management as to execute all the activities
in a well defined and effective manner. Mentioned below some of the certain recommendations
are being offered to respective company management:
 In order to firstly promote ethical standards in business operations it is essential for
Amazon CEO or management to ensure and safeguard employees interests. For this
company is required to develop formative principles as well as guidelines that which does
not promote unethical for of behaviour in any manner. In addition to this, respective
company is also recommended to develop giver authority of control and monitor to
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leaders in order to make sure that there is no unethical practices is being prevailing in
workplace structure and set ethical guidelines are being duly abiding by all individuals.
 Amazon management is also recommend to make improvement in their working
conditions in their factories as well as warehouses, along with this they are also required
to promote ethical business practices in order to make their employees work in positive
workplace environment. In addition to this, entity is also recommended to engage their
employees in the process of decision-making process, as with the help of this overall
productivity of employees can be effectively increased. In addition to this engagement of
employees also increase loyalty among them towards company. Along with this entity is
also recommended to eliminate uneven as well as long working hours in order to reduce
stress and frustrations among employees. Furthermore, management Amazon is also
recommended to improve their compensation system and make sure that each and every
employees is treated in a fair and equal manner.
 In order to develop their positive image among public and in marketplace it is essential
for Amazon management to make significant improvement in their current tax-evasion as
well as funnelling practices as well policies. With the help of this entity can allow
themselves to have good image among public with the help of this entity can increase
their overall productivity and profitability in a well defined and effective manner. In
addition to this management of company is also being recommended to have transparent
as well as ethical process in order to have tax obligations, it will significantly increase
organisation capability to generate higher revenue.
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REFERENCES
Books and Journal
Sharma, A. and Banati, H., 2020. Building a Trustworthy Ethical Approach to Cloud
Computing. In Data Communication and Networks (pp. 159-181). Springer, Singapore.
Milano, S., Taddeo, M. and Floridi, L., 2020. Recommender systems and their ethical
challenges. AI & SOCIETY, pp.1-11.
Nadeem, W. and Al-Imamy, S., 2020. Do ethics drive value co-creation on digital sharing
economy platforms?. Journal of Retailing and Consumer Services, 55, p.102095.
Filatov, A.A., 2020. Sovereign Bureaucrats vs. Global Tech Companies: Ethical and Regulatory
Challenges. In Challenges and Opportunities of Corporate Governance Transformation
in the Digital Era (pp. 192-202). IGI Global.
Harney, B. and Dundon, T., 2020. Amazon: HRM and change in the house of neo-liberalism.
In Case Studies in Work, Employment and Human Resource Management. Edward
Elgar Publishing.
Aydinliyim, L.E., 2020. The Case for Ethical Non-Compete Agreements: Executives versus
Sandwich-makers. Journal of Business Ethics, pp.1-18.
Kundu, S. and Chakraborti, S., 2020. A comparative study of online consumer reviews of Apple
iPhone across Amazon, Twitter and MouthShut platforms. Electronic Commerce
Research, pp.1-26.
Ogunmola, G.A. and Kumar, V., 2020. Web Analytics and Online Retail: Ethical
Perspective. International Journal of Technoethics (IJT), 11(2), pp.18-33.
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