Management Business Model for Innovation at Amazon.com: Report

This report provides a comprehensive analysis of Amazon's business model innovation. It begins with an introduction to Amazon's founding and its customer-centric approach, highlighting its evolution from an online bookstore to a global e-commerce giant. The report then delves into the concept of business model innovation, outlining various models such as incremental, disruptive, architectural, and radical innovation, with specific examples of their application at Amazon. Significant innovations, including drone delivery, business diversification, Amazon Web Services, Amazon Prime Services, and the Amazon Go store, are examined in detail. The report emphasizes the need for continuous innovation in the fast-paced e-commerce environment and concludes with recommendations for Amazon to maintain its competitive edge. The analysis covers how Amazon has consistently adapted its strategies to meet consumer demands and leverage technological advancements to stay ahead of the competition.

Management
Business model for Innovation
Amazon.com

Table of Content:
Introduction...........................................................................................................................................3
Business Model Innovation...................................................................................................................4
Models of Innovation........................................................................................................................4
Incremental Innovation.................................................................................................................5
Disruptive Innovation....................................................................................................................5
Architectural Innovation................................................................................................................5
Radical Innovation.........................................................................................................................6
Significant Innovation at Amazon..........................................................................................................6
Business model of Amazon................................................................................................................7
Drone Delivery...................................................................................................................................7
Business Diversification.....................................................................................................................8
Amazon Web Services.......................................................................................................................8
Amazon Prime Services.....................................................................................................................8
Amazon Go Store...............................................................................................................................9
Need for Innovation at Amazon..........................................................................................................10
Recommendation for Amazon.............................................................................................................10
Data Driven automation..................................................................................................................10
Display Ads on website....................................................................................................................10
Diversification of Business...............................................................................................................11
Conclusion...........................................................................................................................................11

References...........................................................................................................................................12
Introduction
Amazon is one of the largest e-commerce companies which is changing the shopping landscape
across the globe with its consistent innovation and practices. Amazon was founded in the year 1994
by one of the greatest visionary of all times Jeff Bezos, Jeff realized lacunae in the ways people shop
online and decided to bridge the gap by introducing innovation in its business process (Mitchell &
Coles, 2003). The company which was initially started as an online book store gradually started
selling consumer durables, electronics, lifestyle products, DVD, home furnishing and what not, it was
just a matter of time that Amazon was selling from anything to everything. Amazon presently
employees over .3 million people and earned a revenue of 136 Billion in the year 2016. Amazon is
one of the few companies which focus all its policies around the customer; most definitely it keeps
consumer’s interest over anything. Amazon focuses on enriching the experience of its customers by
delivering them amazing quality products on time. The company partners with few, but reliable
vendors to strengthen its supply chain. Recently as a part of innovation Amazon has tested its drone
services to expedite the delivery process and came up with one of its kind retail out which has no
check in and check-out counters. It can be said with utmost certainty that Amazon takes innovation
a notch higher than any of the players in the e-commerce industry (Amit & Zott, 2012)
The purpose of the assignment here is to understand the business model of innovation for Amazon
and how can it be further improvised and used for the benefit of the consumers. It is important to
understand how Amazon brings innovation in its business processes and manages the same, a
holistic picture of the business model innovation will help to understand the rationale and thinking

behind Amazon’s consistent innovation process. It will be interesting to study what are some of the
key innovations the company have introduced in the past and what it holds for the future.
Business Model Innovation
Business model innovation is the development of new and unique concept which supports an
organization’s financial viability, encompassing the mission and the processes which will bring the
unique concept to fruition (Utterback, 1994). The main objective of business model innovation is to
find new sources of revenue by improving the value of the products and how the products are
delivered to the customers. Business model innovation is a powerful concept which companies have
started implementing in their business cycles, they are smart enough to understand that the market
gets saturated after a certain point of time, thus Innovation is the only thing which can sustain their
business momentum (Baumol, 2002). For the purpose of the study, four models of innovation will be
studied to have a better understating of the models:
Models of Innovation
Technology and market are the most critical element of innovation model, hence the models will be
analysed after dividing them into the dimension of technology and market.

Figure 1 Models of Innovation
Incremental Innovation
This is one of the most common forms of innovation where the businesses utilizes the existing
technology in the existing market but delivers increased value to the customers in terms of product
features, design, product modification, improved services and so on. Incremental innovation does
not mean some drastic change, even a small change can be considered as incremental innovation as
long as it is delivering more value to the customers (Burgelman, Christensen & Wheelwright, 2004)
Amazon has been practicing incremental innovation from quite some time now, certain example
include adding the review and comment section for the sellers, addition of shopping by category for
easy user surfing on its application, big bold tiles for new products(Kim & Min, 2015)
It can be said that Amazon has been leveraging incremental innovation to enhance the customer
experience.

Disruptive Innovation
As the name suggest, this type of innovation disrupts the entire existing market ecosystem and bring
a wave of change. Disruptive innovation is when a new technology is applied in an existing market to
deliver value for the customers. The new technology is expensive and therefore it does not receives
a wider acceptability in the start, but later when people start getting used to the benefits of this type
of technology, all the business try to copy it and use for their advantage. Disruptive innovation is not
necessarily achieved by the first movers, but it is achieved by those businesses which are consistent
with their innovation. For example iPhone disrupted the entire mobile phone market by introducing
the touch technology, which made the button phones simply redundant in the ecosystem (Conway &
Stewart, 2009)
An example of disruptive innovation for Amazon can be its testing of Drones to deliver products to
the consumer. The technology has never been used for this purpose, it was used only for
surveillance, videography, security, but never for product delivery. Amazon will create a disruption if
everything goes well with the drone technology as it will reduce the cost of logistics for the company
(Snihur, 2018)
Architectural Innovation
This type of innovation is when a company applies all the learning’s, skills and knowledge it gained
out of its existing technology and wishes to replicate the same model to different markets. This
Innovation has low risk involved with it primarily because the technology is already tried and tested
and hence the company is in a better position to tackle the challenges posed by the technology.
Although companies have to tweak the technology to better suit the need of the market (Dodgson,
Salter & Gann, 2008)
Amazon has been using architectural innovation in a couple of ways, for example, Amazon prime
model was hugely successful in the US and other market, when company moved to India, after few
years it started using the Prime model in India as well, which was an overnight success(DaSilva &
Trkman, 2014)
Radical Innovation
Some experts say that radical innovation is the kind of revolution which gives rise to a completely
new industry, catering to the same industry and bring a revolution in the market ecosystem. Radical

innovation is an elementary innovation which helps in creation of new verticals of business (Dodgson
& Rothwell, 2005)
One innovation which comes close to radical innovation for Amazon is its first retail store, which the
company opened recently in the US. The store is extremely high tech and the first store in the world
to offer no check in and check out process. If the store runs successfully for few years, there are no
doubts that it will set new standards for retail stores around the world (Sorescu, 2017)
There are many more innovation models based on dimensions other than technology, but in case of
Amazon disruption, radical and innovation model suits the best(Trott, 2011)
Significant Innovation at Amazon
In the past 50 years, the average business model lifespan has fallen from about 15 years to less than
5 years. Business model innovation is thus no longer a way to gain a competitive edge, but most
certainly it is a necessary thing to do in a fast evolving business environment. Some of the significant
innovations of Amazon are:
Business model of Amazon
E-bay was the first e-commerce company, which allowed users to list their products on E-bay
website and interested users can bid for the product and buy them. Amazon identified lacunae in
the present business model and came up with a radical business model of its own. It started
operating on a marketplace model, where it had no inventory, but was just a platform connecting
buyers with sellers. Hundreds of players across the globe got inspired by Amazon’s business model
and started their own ventures, example being Flipkart, Snapdeal, Urban clap and many more
(Dobni, Klassen & Nelson, 2015)

Drone Delivery
Amazon realized that people have to wait for 2-4 days, and in some cases as long as 7 days for their
ordered products to reach them. The company wanted to do something in order to reduce the
waiting time and pull the customers out of their misery. The company achieved a breakthrough
when it broke the drone technology to deliver products to its customers in less than 60 minutes. This
was by all means a brilliant idea which in future would change the shape of logistic industry (Dolata,
2017)
Business Diversification
Amazon which was started as an e book store, at present is the largest e-commerce company in the
world. The company always knew that it had to innovate itself and get into business which would
generate economies of scale for it. The company forayed into music business and launched Amazon
MP3, it also entered into developing original video streaming content for its online audience, came
up with fulfilment centres, started created consumer electronics products for the consumers. All
these diversification points to one fact, Amazon aspires to stay ahead of the curve at all times (Lee &
Schimidt, 2017)
Amazon Web Services
Amazon web services was created out of its own e-commerce infrastructure needs and presently the
business has grown to the extent that it is generating a revenue of over $ 13 billion for the company,
which is even more than that of Netflix and Airbnb. At the same time AWS is supporting Amazon’s
consumer electronic product Alexa and Kindle and improving lives of people. Amazon web services is
a good example of need based innovation. The company needed web services to support its cloud
based need, and instead of relying on the services of Google and Microsoft, it came up with its own
web services (Newcombe, 2014)

Amazon Prime Services
Amazon prime which was launched with a prospect of offering speedy delivery to its esteemed
customers has earmarked another level of success for the company. Amazon launched the service in
the US market at a price of $999/Year, and was hugely successful. People quickly signed up and
became prime members because Amazon was offering bundled services with prime membership.
Certain features like, one year free Prime video account, exclusive deals for prime members, free
shipping, guaranteed delivery in 1-2 days were some of the high points of Prime membership. In one
of the recent reports by Amazon it was found that it’s the prime members which drive maximum
sales for Amazon. Hence it is clear that Amazon tweaked its business model according to the
preference of its customers and gave them what they really wanted, quick deliveries and free
shipping.
Amazon Go Store
A lot of people have asked Jeff Bezos in the past whether he would be opening up a retail store, to
which his answer every time was a firm no, but he also said that if Amazon is able to figure out some
radical differentiation than the existing retail model, they can open up a retail store. This made
Amazon came up with the concept of Amazon go-store, where any person can enter the store, pick
up whatever they like and without waiting in the line they can check out of the store. All the items

the consumers pick magically gets added into the digital cart of Amazon and consumers then pay via
net.
Need for Innovation at Amazon
Jeff Bezos (Founder and CEO) at a very early stage realized that in order to be at the pinnacle of the
e-commerce, it has to innovate and give to people something they always envision. Jeff had a vision
for Amazon, being a customer-centric firm, hence all its innovation was built around a simple
reasoning “how to make the lives of customer simpler and improve their shopping experience”. The
aim was clear to all the employees working at Amazon and everyone walked along the vision of
Amazon. Thus, a clear vision and goal setting by Amazon was the prime reason behind its innovation.
As the competition grew back in 2000s, Amazon was still sure that if they are consistent with its
philosophy of being customer centric, no competitor could take the market share captured by
Amazon. Hence, it can be said easily that increase of the online audience, changing taste and
preferences, market dynamics and need to have a customer focussed strategy led to all the
innovation at Amazon.

Recommendation for Amazon
Although Amazon has been doing exceptionally well with its business model of innovation, there are
quite a few areas for improvement in the innovation process at Amazon:
Data Driven automation
Big data analytics is the key thing which every online player utilizes to gain a significant leverage over
its competitors by better understanding their competitors. However, the true potential of data has
not been utilized until now. Amazon has a good possibility to use this data to conduct a sentimental
behaviour analysis of its customers and push the products which they subconsciously desire. This will
definitely be a breakthrough by Amazon, reading the subconscious mind of consumer by step by
step analysis of their online behaviour will change the ecosystem of e-commerce.
Display Ads on website
Alibaba is one of the strongest competitions to the leader position of Amazon, and this is especially
because of its dominance in the Chinese market. Alibaba charges sellers a commission ranging from
4-6%, on the other hand Amazon charges somewhere around 12-20% of goods sold on its website. It
is advised that Amazon should utilize its machine learning algorithm to place Google ad on its
website, which would help Amazon in earning additional revenue, and it can thus reduce the
commission it charges on the goods and sell cheaper than Alibaba, hence foraying into the Chinese
market. This innovation will help in strengthening the market dominance of Amazon and to utilize its
machine learning algorithm.
Diversification of Business
It has been often seen from past business case studies that companies which get into diversification
in business have better chances of building a sustainable business model in comparison to the ones
which do not. Amazon is already shipping its goods in more than 180 countries and has a strong base
in 12 countries. In order to further strengthen its grip in the market the company should focus on
doing further innovation in technology, which will help its other businesses, like Prime, Go & Web
services to grow further.

Conclusion
Amazon is sitting at the zenith of innovation since the inception of the company. Amazon has been
able to use both incremental and radical innovation to the fullest of their capabilities and able to
extract economies of scale from the innovation. Some great innovation from Amazon like; Amazon
Go store, Drones for delivery, Amazon Echo and Firefly have the potential to change the landscape
of how e-commerce services are rendered presently. Jeff Bezos has a very clear goal for the
company; he wants all the efforts to be pushed into the direction of vision, which is fuelled by the
desire of making the lives of customers easy. Consistency in innovation has been one of the pivotal
factor behind such huge success of Amazon, and the company pledges to follow the same path of
innovation to ensure the momentum and sustainability in the business.
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