Amazon HR: Developing Individuals, Teams, and Organisations Report

This report provides an analysis of human resource development strategies for individuals, teams, and organizations, with a specific focus on Amazon's HR department. It determines the necessary knowledge, skills, and behaviors for HR professionals at Amazon and includes a personal skills audit for an employee, Jane Cambridge, along with a professional development plan. The report differentiates between organizational and individual training, development, and learning, emphasizing the importance of continuous learning for sustainable business performance. Furthermore, it includes an essay that demonstrates the contribution of High-Performance Work systems (HPW) to employee engagement and competitive advantage, exploring different approaches to performance management within the context of Amazon.

DEVELOPING INDIVIDUAL, TEAMS AND ORGANISATIONS

Table of Contents
INTRODUCTION................................................................................................................................3
LO1...................................................................................................................................................4
A-DETERMINATION OF THE APPROPRIATE KNOWLEDGE, BEHAVIOUR AND SKILLS REQUIRED
BY THE INDIVIDUALS OF THE HR DEPARTMENT OF AMAZON....................................................4
B- ANALYSIS OF THE COMPLETE PERSONAL AUDIT SKILLS OF EMPLOYEE: JANE CAMBRIDGE...7
C- PROFESSIONAL DEVELOPMENT PLAN.....................................................................................9
LO2.................................................................................................................................................10
D- ANALYSIS OF THE VARIOS DIFFERENCES BETWEEN THE ORGANIZATIONAL AND INDIVIDUAL
TRAINING, DEVELOPMENT AND LEARNING..............................................................................10
E- ANALYSIS OF THE PROFESSIONAL DEVELOPMENT AND CONTINUOUS LEARNING NEED TO
DRIVE SUSTAINABLE BUSINESS PERFORMANCE.......................................................................13
LO3, LO4- ESSAY.............................................................................................................................16
DEMONSTRATING THE CONTRIBUTION OF THE HPW IN THE EMPLOYEE ENGAGEMENT AND
COMPETITIVE ADVANTAGE AND DIFFERENT APPROACHES TO THE PERFORMANCE
MANAGEMENT AND THEIR SUPPORT IN THE PERFORMANCE CULTURE AND COMMITMENT 16
CONCLUSION.................................................................................................................................20
REFERENCES...................................................................................................................................21
1

LIST OF FIGURES
Figure 1- KOLB’S LEARNING STYLE.................................................................................................15
Figure 2- Performance Measurement...........................................................................................19
2

LIST OF TABLES
Table 1- KSB Determination.............................................................................................................6
Table 2- Professional development Plan.......................................................................................10
3

INTRODUCTION
There are certain skills and the behaviour that needs to be developed among the professionals
of the human department of the organizations which are being well explained in this report
along with their roles and responsibilities. An audit of the personal skills has been analyzed in
this report and a professional development plan has been created. Some of the difference
between the individual and the organizational learning has been well defined along with the
needs of the professional development and continuous learning in driving a sustainable
performance of an individual of an organization.
An essay has been prepared in this assignment in which the contributions of the HPW in the
employee engagement and in the attainment of the competitive advantage are defined. The
different approached of the performance management are also described with respect to the
Amazon organization.
4

LO1
A-DETERMINATION OF THE APPROPRIATE KNOWLEDGE, BEHAVIOUR AND
SKILLS REQUIRED BY THE INDIVIDUALS OF THE HR DEPARTMENT OF
AMAZON
The performance of the Amazon depends mainly on the human resource department that helps
in the promotion growth of the organization. Fulfilment of the desired objectives of the
organization is the main focus of the HR individuals of Amazon. There are some elements
namely the knowledge, skills and the behaviour that helps the HR to effectively perform their
job responsibilities.
SKILLS- The different training and the experiences of the HR helped in the development of the
efficient skills in the individuals which include the management, communication, negotiation,
technical and some other skills (Armstrong and Taylor, 2014).
KNOWLEDGE- The concepts of the different activities of the organization can be understood by
the knowledge by can be gained by some theories. It will help in the development of knowledge
of various legislation policies, HR practices and other activities of Amazon.
BEHAVIOUR- The ways the individuals interact with the other people help describes their
behaviour. It includes the behavioural aspects related to the role model, collaborates working
and critical thinking (Wilton, 2016).
The different roles and responsibilities of the HR includes the following-
 Conducting an effective recruitment process and carry out the screening, interviewing,
shortlisting and hiring effectively and recruit potential candidates for the organization
 Providing proper training to the employees to develop their professional capabilities
 Implementing effective policies and guidelines in the Amazon that are easily understood
and can be followed by other employees (Hislop, et al. 2018)
5

 The major role of the HR individuals is to promote equality in the workplace and offer
them various benefits like the safety and health benefits along with some rewards
 The HR individuals need to take care of the employee's payroll, employment laws and
their salaries and they need to continuously motivate the employees
 Maintaining the employee's laws for the employee grievance and to resolve the
problems of the employees (Bailey, et al. 2018)
SKILLS, KNOWLEDGE AND BEHAVIOUR DETERMINATION (KSB)
Table 1- KSB Determination
HR OFFICER ROLES KSB COMMENTS
The HR Officer needs to
works in collaboration with
the other working
department in the
organization so as to fulfil
their requirements
S+K Knowledge of system is
required
Conducting an effective
recruitment process
S+K Skills and knowledge
required
Maintain the handbook and
employee records
S Skills are required
Understand training needs
and provide proper training
S Skills are required
Developing policies related
to employee performance
and the issues of the
employees
S+K Knowledge of system is
required
Establishing equality in the B Behavioural factors need to
6

organization be considered
7

B- ANALYSIS OF THE COMPLETE PERSONAL AUDIT SKILLS OF EMPLOYEE: JANE
CAMBRIDGE
The strengths and the weaknesses of the Jane Cambridge can be easily analyzed by the help of
the personal skills audit that can also help in focusing on the areas that need improvement in
terms of the knowledge, behaviour and the skills. The personal and the professional
development of the individual can take place with the help of some procedures in auditing the
skills which include-
 Defining the aims and objectives
 Identification of the risk factors
 Following a research process to improve the weaknesses (Sanghi, 2016)
 Development of a strategy to attain the objectives
 Gathering reviews and feedbacks to improvise the audit
The personal skills audit of the Jane Cambridge is shown as below which can be helpful in
analyzing the training needs-
Information Technology- There is need training for the development of the skills like the usage
of excel spreadsheet, database, specialist HR software as Jane has less knowledge in this filed
whereas she has excellent knowledge in Microdot office, email, PowerPoint and internet.
Communication skills- There is the need for training for Jane in the areas of – drafting the
employment contracts, delivering training sessions to improve his communication skills
(Gatewood, et al. 2015).
Problem-solving skills- Jane needs training in making good usage of his verbal reasoning skills,
in handling the complex data and making use of the selective information
8

Supervisory management- The lady can be befitted if some roles and responsibilities are
provided to her that will help her in gaining experience (Marchington,et al. 2016)
9

C- PROFESSIONAL DEVELOPMENT PLAN
The professional development plan can help in the development of the interpersonal skills that
are required by the HR Professionals (Rothmann and Cooper, 2015).
Table 2- Professional development Plan
DEVELOPMENT
NEEDS
TYPE OF
DEVELOPMENT
TIME DURATION IMPLEMENTED
THROUGH
COMMUNICATION
SKILLS
Training sessions
delivery
Requires training 2 months Manager
Employment
contracts drafting
Requires training 1-2 months Manager
Interviewing skills Workshop need 1 month Staff
INFORMATION
TECHNOLOGY
Database usage Requires training 2 months Manager
Using specialist HR
software
Requires training 2 months Manager
PROBLEM-SOLVING
SKILLS
Handing complex
data systems
Workshop needed
with training
2-3 months Manager
Effective use of verbal
reasoning skills
Workshop needed
with training
2-3 months Manager
10

LO2
Introduction
In order to evaluate and implement the learning, development and the training process it is
essential that several factors must be considered for driving the sustainable business
performance which is explained in this report
D- ANALYSIS OF THE VARIOS DIFFERENCES BETWEEN THE ORGANIZATIONAL
AND INDIVIDUAL TRAINING, DEVELOPMENT AND LEARNING
Learning process
The learning process can be defined as a cycle in which the organization like Amazon and its
employees are able to gain the different insights and are able to learn some new concepts. The
individual behavior and actions are directly impacted by the insights and knowledge of different
types of mental models can be gained by them by the organizational learning, The mechanism
of the organization helps in the organizational learning of employees that is used to store their
experience but sometimes this experience might get lost due to the migration of the employees
(Siemens, 2014).
Training process
It is a process in which some activities are performed for the enhancement of the behaviour,
attitude and the skills of the individuals that are generally given to the employees of the
Amazon. The employees of the Amazon are being prepared for the different job role and their
performance of the current tasks is also enhanced by training (Judrups, 2016).
Development process
Under the development process, the Amazon and its employees are being continuously
improving their work and a more sense of job responsibilities is developed in them which is not
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