Amazon's HRM: Workforce Planning, Recruitment, and Legal Compliance

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HUMAN RESOURCE MANAGEMENT
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Table of Contents
LIST OF FIGURES.............................................................................................................................3
INTRODUCTION............................................................................................................................. 4
TASK 1............................................................................................................................................ 5
1. PURPOSE AND SCOPE OF HUMAN RESOURCE MANAGEMENT AT AMAZON......................5
2. APPROACH TO WORKFORCE PLANNING, RECRUITMENT AND SELECTION AND
PROGRAMS................................................................................................................................ 9
3. BENEFITS OF HRM PRACTICES FOR EMPLOYER AND EMPLOYEE AT AMAZON..................11
4. EVALUATING EFFECTIVENESS OF HRM PRACTICES FOR PROFIT AND PRODUCTIVITY AT
AMAZON.................................................................................................................................. 13
5. KEY ELEMENTS OF EMPLOYMENT LEGISLATION AND ITS IMPACT ON HRM DECISION
MAKING AT AMAZON.............................................................................................................. 14
6. IMPORTANCE OF EMPLOYEE RELATION INFLUENCING THE HRM DECISION MAKING AT
AMAZON.................................................................................................................................. 16
TASK 2.......................................................................................................................................... 17
7. APPLICATION OF HRM PRACTICES IN CONTEXT TO WORK AT AMAZON..........................17
8. EVALUATION THE USE OF TECHNOLOGY AT RECRUITMENT AND SELECTION PROCESS...21
CONCLUSION............................................................................................................................... 22
REFERENCES.................................................................................................................................23
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LIST OF FIGURES
Figure 1 Purpose of HRM...............................................................................................................5
Figure 2 Scope of HRM.................................................................................................................. 7
Figure 3 HRM Practices................................................................................................................11
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INTRODUCTION
The purpose of this assignment is to focus on the scope of human resource management and its
importance and principle which plays an important role at Amazon.com to fulfil the objective.
Amazon.com is a UK based public company and was founded on 28th May 1996 (Kristensen,
2017). The mission of human resource management is to acquire, develop and keep back talent
of employees putting in an order at workforce with the organization (Bratton and Gold, 2017).
This assignment includes the responsibilities of HR and functions by focusing on skills and talent
of an employee, selection and recruitment approach with its strengths and weaknesses which
are suitable for business objective as well as the elements of HRM. This will also focus on the
human resource keep in sighting on the employers and employees practices within the
organization and highlighting the key aspects of employment legislation at the organization and
the working practices for a flexible business environment. This will analyze the relationship of
an employee with respect to influencing the decision making of HRM by focusing on the impact
of internal and external factors.
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TASK 1
INTRODUCTION
As an assistant to the human resource manager at Amazon, Human resource management is a
formal system of management which is responsible for managing organizational resources and
the employees of the organization (Collings, 2018). The human resource manager has the
responsibility of staffing, recruiting, designing and defining work, employee's benefits and
compensation which is benefited to the organization and help in maximizing the company's
profit and productivity by working efficiently and effectively for achieving the business objective
(Saxena and Kothari, 2015).
1. PURPOSE AND SCOPE OF HUMAN RESOURCE MANAGEMENT AT AMAZON
The basic function of human resource management is to develop coordination between
management and employees to achieve the organizational objectives (Brewster, 2016). HRM
focuses on employee's satisfaction and their requirements by focusing on the internal
environment rather than an external environment by using people, technology and processes.
The purposes of human resource management are as follows:
Figure 1 Purpose of HRM
(Source Brewster, 2016)
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 Staff recruiting
This is the process of recruiting a suitable employee for the working environment to work
effectively for achieving the business objectives. Staffing includes creating the announcement of
positions to the employees and identifying their job duties based on their skills, knowledge and
requirements for that particular position (Source Brewster, 2016).
 Remuneration
Human resource department focuses on giving fair payment to the employees by evaluating
and changing the organizational payment system by analyzing the remuneration trend. This
department also accesses policies according to the legal, federal, local and state laws with
regards to remuneration with due respect of Fair Labor Standard Act.
 Benefits
The program of recruitment and retention tools used by the organization for employees benefit
and development administers effectively (Chowhan, 2016). Such benefits of a job include
retirement plan, dental insurance, and health insurance and are researched and analyzed by
the human resource personnel to obtain the information regarding best packages which
minimize the cost for the employer and sufficient coverage to employees for these benefits.
 Performance appraisal
The main function of the human resource department is to evaluate the employee's
performance and responsible for the whole performance appraisal process. This is an effective
process which is straight forward and simple. Performance appraisals can be given as
promotion, termination and retention if properly executed and on the other hand, it brings
legal action when these appraisals executed improperly (Chowhan, 2016).
 Law compliance
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Under this law, the company pays more attention towards employee's safety and health care
and is responsible for their treatment. According to the Occupational Safety and Health
Administration (OSHA) US, 20-40% can be reduced cost arise from the illness and injury of an
employee at the workplace when the working place has a proper safety and health system
(Hassan, 2016).
The scopes of human resource management are as follows:
Figure 2 Scope of HRM
(Source Peterson, 2018)
 Employees hiring
The process of hiring employees at Amazon includes selecting the right candidate for a job
profile after testing candidates and taking interview HR to choose between many candidates to
make the hiring decision and the candidate perform various tasks (Saxena and Kothari, 2015).
 Employee motivation
Employee motivation is an extent of employees energy, creativity and commitment towards the
organization. Amazon HR managers give focus on employee's motivation and develop their
efficiency to work for them.
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 Industrial relations
It helps in building the relationship between employers and the management which is more
precious at the workplace. It avoids the problems comes in between the objective and values,
social gain and the profit motive, freedom and discipline etc. (Peterson, 2018).
 Compensation
Human resource department at Amazon focuses on giving fair payment to the employees by
evaluating and changing the organizational payment system by analyzing the compensation
trend.
ROLES AND RESPONSIBILITIES OF HR FUNCTION
The main function of the human resource manager is to manage the Amazon resources
efficiently and effectively.
 This helps in developing, implementing the HR policies and policies development at
Amazon
 It helps in managing the groups and gives proper guidance to employees
 HR role is to develop a plan for Amazon
 HR role is to solve the issues and problems of staff turnover by hiring the right people
 This also helps with the growth of the company by giving training and development to
employees (Sturman and Park, 2016)
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2. APPROACH TO WORKFORCE PLANNING, RECRUITMENT AND SELECTION
AND PROGRAMS
According to the workforce planning, it is a continuous process which Amazon needs to identify
and analyze the need of the organization on the basis of quality, size and type to achieve the
objectives. It regulates the management with a mix-up of knowledge, skills and experience
required for selecting the right person at the right place. It includes a corporation of employees
as well as the government for working effectively for the organization’s productivity and profit
(Sturman and Park, 2016).
The process of selection at Amazon is based on 2 types of approaches for recruitment at the
workplace that is internal as well as external recruitment.
Internal Recruitment
This involves the recruitment process of working people at Amazon by giving promotion or
transfer of job within the organization. This internal recruitment is cost-effective and easy to
get implemented within the organization (Shields, 2015). Here employees are fully trained and
motivated so this eliminates the training and development cost as employees at Amazon are
dedicated towards their work for achieving the goal (DeVaro, 2016).
Strengths:
 This process saves time
 It helps in motivating employees within the organization
Weaknesses:
 It may conduct conflicts between employer and employee
 It may create distance between departments
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External Recruitment
This involves the recruitment and selects outside the organization for example Employment
exchange, Advertisement, campus drives, job fair, direct interviews etc. This process of
selection is totally based on the outside where people come in contact with HR by searching
online job opportunities or vacancies, or by recommendations (DeVaro, 2016). After the
selection process, the Human resource manager provides training and development program
for improving and increasing employee capacity of doing work at Amazon. Employee
performance appraisal is important for motivating them to do work effectively and efficiently to
achieve the objectives.
Strengths:
 Provocation to new thoughts and ideas from hiring new people
 It is called an effective process of selection
Weaknesses:
 Time-consuming process compared with internal recruitments
 Employee morale gets affected (DeVaro, 2016).
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3. BENEFITS OF HRM PRACTICES FOR EMPLOYER AND EMPLOYEE AT
AMAZON
Human resource management serves several practices in context to employer and employee at
Amazon.
Figure 3 HRM Practices
(Source Hassan, 2016)
The practices are:
 Training and development
Management conducts training and development programs for the employer and employees to
satisfy them from their work and encourages participating in achieving the organizational
objective (Haug, 2016).
 Employee compensation
This includes the benefit and compensation to an employee on the basis of fair payment. It also
involves the performance-based reward to employees which encourages them to work hard
(Chowhan, 2016).
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 Human resource planning
It is an asset of an organization and an important managerial function; it ensures the right
number of people, at the right place and time who are trained and motivated for work (Collings,
2018).
 Work environment
The working environment of Amazon is open for all the employees where people can
communicate easily about the strategy, operations and financials to create a trustworthy
environment (Peterson, 2018).
 Employer and employees security
This practice is important for the employer and employee security. Amazon wants the
contribution of employers and employees for the achievement of the goal and they will do only
when they get security on behalf of doing work (Ferrell and Fraedrich, 2015).
 Self-managed and effective teams
Teamwork is important for achieving the organizational goals, due to the same thinking of
group members with different ideas leads to the high performance of the team members for
achieving success (Source Hassan, 2016)
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