Operational Management Strategies and Leadership in Amazon Report

This report provides an overview of operational management and its significance in business, using Amazon as a case study. It explores key concepts such as Six Sigma, Total Quality Management (TQM), and Just-in-Time (JIT) inventory, highlighting their roles in enhancing productivity and efficiency. The report examines the importance of operational management in resource utilization, quality improvement, and waste reduction. It also discusses transformational leadership and corporate governance's role in ethical business practices. The report analyzes Amazon's objectives, including achieving competitive advantage, customer satisfaction, and sustainable operations. It concludes that effective operational management and leadership are crucial for organizational success, enabling companies like Amazon to develop global strategies and maintain a competitive edge in the market.

Introduction
Operations management focuses on managing the processes to produce and
distribute the goods and services. It is an essential part of an organisation
which improves the productivity and quality in production process of an
organisation. This presentation includes the explanation of the operational
management and its implications on the level of production of the organisation.
This report also includes the leaders role and managers in the development of
the plans and business strategies for Amazon.

Operational Management
• Operational management is the process to utilize the organisation resources in an efficient and effective
way in which no wastages incurred in the production process.
• The main and important function of management of operational is to enhance the productivity of
production system with least utilization of resources.
• The process include the activities which change the raw material into finished or final goods and services.

Six Sigma
• Six Sigma is the kind of method used in the organisation that basically focuses on the efforts of team in
the tasks accomplishment and as outcome improved performance is achieved in an effective manner.
• The role of leader while utilizing the six sigma is to implement team work and put the efforts of members
of team for improvement of the organisation business operations.
• The role of managers in the making of global business strategy is to plan such strategies in an effective
and efficient way.

Total Quality Management
• Total quality management is the procedure to fetch efficiency and productivity in the production
system of an organisation. The total quality management method basically focuses on the
improvement which is continuous in nature and also includes the improvement in the quality and
efficiency of the products and services which are provides by the organisation to the customers.
• The role of leaders of Amazon is to encourage or motivate the employees to work in an efficient and
effective manner and also in team. It is also improve the quality and productivity of an employees
toward its goals and objectives.
• The role of managers in total quality management is to use the strategies such as KAIZEN in
Amazon where the management focuses on the continuous improvement in the production and
manufacturing process.

Just in time inventory and continuous improvement
process
• Just in time process refers to the process in which order of raw material from
the supplier are get in time when it is required in the production process. JIT
method increases the efficiency and productivity while eliminating the waste of
inventory in the business operations.
• The continuous improvement process advocates to the management in the
continuous improvement in the goods, services, processes and systems for the
improvement of the entire organisation.

• The leaders of an organisation monitor and evaluate the
performance of the workers in time gaps and also monitor the
inventory level in the production system.
• The managers of an organisation directs the production and
operational division to keep control in inventory level and also
enhances the production or manufacturing process on a regular
basis.

Importance of operation
management
• The operation management make the management of an organisation use the resources in an
efficient and effective manner.
• The operation management helps the management to improve the quality of goods and
services on a regular basis.
• The operational management helps the management of an organisation to eliminate the
wastages of raw materials in the production process.
• The raw material is converted to the finished goods and products in a low cost.

Objectives of Amazon
• To gain competitive advantage in the market full of competition or
competitors.
• To provide quality products and services to the customers.
• To achieve the customer satisfaction in an efficient manner.
• To provide products and services to the customer in an accurate
time.
• To bring competence in the production process.
• To bring sustainability in the business operations.

Transformational leadership
• The transformational leadership is the theory which focus on the transform or
change that has to be applied in the business operations in order to meet the
competition in the market and in the context to Amazon, this style of leadership
can be utilized for gaining the competitive advantage.
• Transformational leadership make the leaders of an organisation to work with
the workforce in a teams of execution of the change and can make Amazon to
generate position superior to the competitors.

Role of corporate governance in achievement of
ethical business
• The main role of corporate governance in the organisation is to do the
business in the legal and systematic manner.
• The corporate governance includes stakeholders interest, environmental
factors and sustainability.
• The operational management and corporate governance may assist
Amazon to fulfill the goals and objectives of the organisation and also
maintain the customer satisfaction.

Conclusion
It can be concluded that the operational management helps the
organisation to enhance the quality and productivity of the goods and
services in an efficient manner. The methods of the management like
total quality management, just in time inventory and continuous
improvement helps the management in making the global strategies
and plans for their business operations. This report also consist of the
importance and value of operational management for providing
sustainability in the business operations of an organisation.