Amazon's Operations Management: Functions, Objectives, and Approaches

This presentation provides an overview of operations management, focusing on its application within Amazon. It highlights key functions like planning, organizing, and controlling business activities, emphasizing their role in converting raw materials into finished goods efficiently and minimizing costs. The presentation delves into specific approaches such as Total Quality Management (TQM), Just-in-Time (JIT), and Kaizen, illustrating how these strategies contribute to improving product quality, reducing inventory, and fostering continuous improvement. Furthermore, it underscores the importance of operational management in achieving business objectives, including cost minimization, customer satisfaction, and profit maximization. References to academic sources like Amane et al. (2018), Slack and Brandon-Jones (2018), Hugos (2018), Harmon (2019), and Boyer (2019) are included to support the arguments presented.

MANAGEMEN T AND
OPERATIONS

INTRODUCTION
• Operations management is an area of management concerned with designing and
controlling the process of production and redesigning business operations in the
production of goods or services.
• Presentation will highlight key functions of Amazon
• Importance and value of operational management in achieving the business
objective

Key approaches of operations management
Total quality management
•It is the approach of operation management in which the company focus on
improving the quality of products and services offered by them through use of
this approach the firm is able to detect and reduce errors in manufacturing
which assist in improving the quality of products and services.
•The TQM approach assist in improving the customer experience by providing
them high quality products and services. Manager act as the facilitators at the
workplace, they need to get trained various TQM practices before implement.
Leaders is to motivate employees and give them compensation so that can
improve quality of services (Amane and et.al., 2018).

CONTINUE
Just – in – Time
•It is the approach adopted by operational
managers for reducing the flow of inventory in the
organisation.
•JIT is recognized as the most effectual techniques
of operation management. Moreover, according to
this order is placed for the stock when it requires.
This in turn helps in reducing both holding cost
and risk pertaining to the obsolescence of stock
(Slack and Brandon-Jones, 2018).

CONTINUE
Kaizen theory
•It refers to various activities which focus on continuous improvement of all
functions and involved the members of organisation to actively participate
towards improvement of operation to increase the productivity and
performance of firm. Leader and manager improving the standardized
programmes and process to improve performance and eliminate the wastage .

Importance and value of operational management in
achieving the business objective
Importance of operational management
•In the context of Amazon, aspects pertaining to operation management plays a
significant role as it is used in planning, organising and controlling business
activities. Effectual operation management facilitates quick conversion of raw
material into finishing goods.
•Operational management control the entire operation of business with
effectively utilise to scare resources like money, raw material and labour so cost
can be minimised in production process (Hugos, 2018).
•Through the means of prominent operation management Amazon can provide
goods and services at the lower price on the time of demand that helps to
increase loyal customer base and profit maximisation.

CONTINUE
Value of operational management
•Amazon company can accomplish predetermine goals and objectives.
operational manager can determine feature and characteristic of product and
also improve the quality of product so they can meet out the customer needs.
Planning the system includes in operational management that helps to
effective used of scare resources so cost on per product can be minimised that
leads to achieve company objective (Boyer, 2019).
•It also manages the system that helps to encourage participation and improve
performance of the company so they can provide quality services to customer.

CONCLUSION
• From the above presentation it has been summarized that total quality management
has helped organization in enhancing the quality and raising productivity.
• In accordance with analyzing the governmental, political, social, economical and
relevant factors would have impacts on the growth and profitability of the business.

REFERENCES
Amane, N. B. and et.al., 2018. Total Quality Management: A Review. Asian Journal of
Research in Pharmaceutical Science. 8(3). pp.155-160.
Imran, M. and et.al., 2018. The mediating role of total quality management between
entrepreneurial orientation and SMEs export performance. Management Science
Letters. 8(6). pp.519-532.
Slack, N. and Brandon-Jones, A., 2018. Operations and process management:
principles and practice for strategic impact. Pearson UK.
Hugos, M. H., 2018. Essentials of supply chain management. John Wiley & Sons.
Harmon, P., 2019. Business process change: a business process management guide for
managers and process professionals. Morgan Kaufmann.

CONTINUED…
Amanchukwu, R. N., Stanley, G. J. and Ololube, N. P., 2015. A review of leadership
theories, principles and styles and their relevance to educational
management. Management. 5(1). pp.6-14.
Boyer, S.W., 2019. Aspects of Leadership. In Biblical Leadership Development (pp.
25-59). Palgrave Macmillan, Cham.