University Research: RMET 6053 - Amazon Staff Training and Development

This research report investigates the impact of training and development programs on employee performance within Amazon. The study emphasizes the importance of training for enhancing productivity and developing employee skills, particularly in the context of Amazon's global expansion and evolving customer needs. The report focuses on identifying areas for employee development and suggests analyzing gaps in existing training programs. It aims to assess employee and manager perspectives on performance, and to explore how training can address performance gaps, improve efficiency, and equip employees with the necessary skills to succeed. The study also explores the significance of training and development in achieving a competitive edge, examining the effectiveness of various training methods, and identifying inadequacies in current practices to compete in the global market. The report includes a literature review highlighting the importance of training, development, and their impact on performance and productivity, followed by a discussion of research methodology.

Running head: STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
Name of the Student
Name of the University
Author Note

1STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
Executive Summary
The research proposal is on impact of training and development programme on employees to
enhance employee performance. This paper focuses that training and development is prior for
increasing the productivity and also develops employee performance. The scope of study is to
analyse the areas where employees can be nurtured and trained for enhancement in their
lacking of doing a job. This paper suggests Amazon Company to study the training and
development of employees, and the gaps needs to be analysed before the training programme
is conducted. The purpose of the study is to survey on the employees and managers regarding
the employee performance to know various aspects of employee growth.

2STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
Table of Contents
CHAPTER 1: Introduction.........................................................................................................3
1.1 Purpose of the study.............................................................................................................3
1.2 Problem Statement...............................................................................................................3
1.3 Research objective...............................................................................................................4
1.4 Research questions...............................................................................................................4
1.5 Significance of the study......................................................................................................5
1.6 Scope of the study................................................................................................................6
CHAPTER 2: Literature Review...............................................................................................6
2.1 Importance of Training........................................................................................................6
2.2 Importance of Development.................................................................................................7
2.3 Importance of performance and productivity.......................................................................8
CHAPTER 3: Research Methodology.......................................................................................9
3.1 Research design....................................................................................................................9
3.2 Target Population.................................................................................................................9
3.3 Sample Size........................................................................................................................10
3.4 Research Instrument...........................................................................................................10
3.6 Conclusion..........................................................................................................................11
References................................................................................................................................12

3STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
CHAPTER 1: Introduction
Training and development is the integral part for the department of human resource
management. Every organisational success is the result of quality of human resource they
poses. Highly trained and developed employees are the key parameters in the success of the
organisation. Now-a-days Amazon is facing extensive competition, which imbibes the
organisation to bring change in technology and in business environment. The research paper
is focusing on training and developing the staff of Amazon for increasing the employee
performance. As Amazon is expanding its business globally, the challenges of the company is
for changing customer needs in performing a job. Training process is carried out for the
employees to apply the skills, knowledge, concepts, efficiency and changing of attitude
required by the organisation to achieve its goal. Development is in- general an application
used to improve in decision making, competency, motivation, increase the productivity of
employer and managerial administrative skills. The training and development process for
employees helps the organisation in achieving high employee performance and increases
productivity.
1.1 Purpose of the study
The purpose of the study was to investigate staff training and development as an effective
tool for high employee performance in Amazon.
1.2 Problem Statement
The study is carried out to pay attention on the issues related to employee
performance in Amazon and the timing provided for each training and development
programmes. This study will focus on how to spot employee talent and develop a plan to
keep that talent in the company. This can only be done by training employees and providing

4STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
them with effective job skills. The energy, commitment and innovative ideas possessed by
employees in an organisation can achieve the competitive advantage. The efforts of
employees and their determination towards the organisation can result in success and survival
of Amazon. By training the employees, the motivation level among employees can be
increased and their increased performance can be highly effective for improved productivity.
This research study is to solve the problems by improving the efficiency of the staff, to up
skill and reskill the employees to make them more valuable for the firm. This research study
The development, maintenance, motivation, and acquisition of human resource is
important as they are the valuable assets for the organisation. These are the major challenges
faced by Amazon. The management of Amazon assesses training and development as a tool
to examine the effect of training programmes on employee performance. It also tries to find
out the constraints which both management and employees face during training and
development programme. The findings from the research paper would help the management
of Amazon to improve the efficiency and performance of employees through various training
and development programmes.
1.3 Research objective
 Determine the consequences of training of employees for better performance
and productivity
 Determine the consequences of development of employees for effective
performance and productivity
 Analysing which method of training and development can improve the
performance of Amazon
 To provide a well- established training process which can be used to by
Amazon for effective environment.

5STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
1.4 Research questions
1. How the performance gap is identified? How the managers analyse the
consequences of training and development process in Amazon for employee
performance?
2. What improvements can be faced by the management regarding employee
performance in the role of online service provider after completion of the
training programme?
3. How low level performance can be improved using various performance
management methods?
4. How managers judge the quality of performance of an employee?
5. What are the inadequacy in training and development process which are
required for Amazon to compete in the global market?
1.5 Significance of the study
Training and development is a process of managing and empowering employee
growth in an organisation. Amazon’s human resource department aligns with senior
managers to develop a strategy of training the employees and practices for improving
employee efficiency. It is necessary to understand human resource practices and the process
of training and development which enables a manager to help the employee to perform better
in the assigned job and keep them motivated. This can result in strengthening the
organisational as well as individual performance. The effective performance by the
employees can benefit the organisation to achieve its goal more quickly irrespective of
internal and external factors affecting the organisation. The importance of this study is to
achieve competitive edge by providing various training programmes. This can only be
achieved through employee’s capabilities, their skills and competencies. This study will focus
on effects of training and development programmes for improving employees’ performance

6STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
but also will analyse the inadequacy of training and development which are required for
Amazon to compete in the global market.
1.6 Scope of the study
The scope of the research paper is to train and ensure the organisation is retaining efficient
and competent employees who can provide competitive advantage. The research topic is
chosen so as to benefit Amazon Company to strengthen its existence in the global market.
CHAPTER 2: Literature Review
Training and development is a process which deals with understanding the deficit of
employee’s skill and apply the techniques and practices for effective outcome. The training
and development is an imperative for human resource management as it improves the
performance at individual, collegial and organisational levels. Now a days organisations are
becoming more particular about organisational learning and focuses on collective
development. Training and development programmes not only benefit the organisation but
also to the employees working in Amazon (Robertson, 2015). Training and development
leads to increase the margin of profitability and also produces positive attitudes towards
profit orientation. It helps to improve the workforce morale and helps the employees to
identify organisational goal. Training the right employee at right time with corrective
measures is also important to help them to make better decisions, assists in encouraging
potential employees, effective problem solving, and achieve self –development, develop self-
confidence, teaches to handle pressure, frustration, conflicts, tension and stress. Its main
motive is to increase job satisfaction among employees, improves interaction skills,
recognition in their role, and helps the employee to be appraised to higher position (Asfaw,
2015).

7STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
2.1 Importance of Training
The importance of training in an organisation is recognised by many. The importance
of training came into existence with the influence of increased level of competition in the
global market. By emphasizing more on development of employees, who are the ultimate
assets of the company are recognised for the importance of training. It is observed that
mechanization, technological developments, changing environment, atomization, and
organizational change have eventually resulted in realization of employees’ success depends
on the skills and abilities of the employees. It is important for Amazon to have continuous
investment in training and development process and techniques. It is also realized that the
concept of human resource management stratifies commitment towards the organization and
the firm’s growth aspects in the quality have resulted in realization of senior management that
effective training is important. This leads to employee development and increases the
productivity level resulting in organisational success in the global market. Training leads to
improve the skills, exposure, abilities and knowledge.
2.2 Importance of Development
The development of employee’s performance in human resource is to ensure the
workforce with superior skills for successive growth. The success of an organisation can be
effectively achieved through planned and systematic processing of training and development
programme for employee growth. Employees are the assets which helps in acquiring profit
and increase the productivity. The opportunity for employees providing them with career
enhancing skills for the potential employees are prior for the organisation results in employee
motivation and retention rate is high. Every employee is focused to enhance and learn the
skills for succession of career. It can only be achieved through a well-trained and developed
staff is always a valuable asset for the organisation. It eventually increases the efficiency and
effectiveness of employees to understand organisational goal and face the challenges of the

8STAFF TRAINING AND DEVELOPMENT FOR HIGH PERFORMANCE IN AMAZON
organisation. Training is a learning process and development is the result of that learning. It
determines how an employee acquires the knowledge and skills to improvise the
performance. Development is mainly skill oriented which provides knowledge about the
business environment. It trains to cope up with current situation and analyse the problems
very carefully. As the organisation has the powerful asset of manpower, it focuses on
improving the performance of employees by skilling them with new technologies so as to
compete with the global world. Job rotation, simulation, on- the –job training, work group
method, self –assessment, in-service training, self- development, apprenticeship and part-time
programs are some of the methods under manpower development which helps to realise the
problem and enhance them with proper training programme.
2.3 Importance of performance and productivity
To achieve objectives of individual as well as organisation, efficient training and
development plays a crucial role in Human Resource Development. The performance of an
employee indicates the efficiency, quality, attitude, consistency, effectiveness, and economy
in order to achieve specific task. The performance is measured in completeness, standards of
accuracy, cost and speed. The employee commitment towards the organisation is measured
through the performance executed by the employee. Efficiency and effectiveness plays major
role in performance. This can only be influenced through various training and development
programme. Organisational ability is measured to attain the goals by acknowledging the
efficiency and effectiveness of employee’s learning capacity. The employee performance is
also benchmarked for the success or failure of the business. Training and development is
considered as an important parameter in the development of employee human capital that
enhances the long-term productivity with enriching employee’s behaviour and attitude
towards doing work. It helps the organisation to produce less waste, capital management
increases productivity, turnover, improves the quality of work performance; enhances

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employee’s skills, their knowledge, improves the understanding and attitude; protects the use
of automation that reduces waste, accidents, lateness, absenteeism, turnover and other
overhead costs. By continuous training and development programme in an organisation can
solve manpower problems regarding productivity and performance. These problems include
in an organisation needs to focus on increasing its productivity and efficiency, and nurture an
employee’s quality and quantity of work. It triggers employees’ morale, increases
organisational value, improvises organizational climate, focuses to implement new policies.
CHAPTER 3: Research Methodology
3.1 Research philosophy
Research philosophy enables the researcher to identify the importance of the study by using
effective research paradigm. The research philosophy comprises of four different types, they
are- positivism, interpretivism, realism and pragmatism. The research philosophy contains a
set of characteristics that includes epistemology, ontology and axiology. This research
enables to identify the importance of training the staff and enhancing their skills and
knowledge for high performance of employees. The Amazon Company have enabled various
training techniques for improving the performance of the employees and eventually increases
the productivity of the company. The current study focuses on the impact of training the staff
and help to increase the quality of performance of organisation and employees in the
company. The research uses positivism philosophy is to analyse the result of effective
training and all the challenges faced by employees and manager during training. The problem
is that Amazon is facing low retention rate so this training will help the management to pay
attention on some strategies that can help in effective communication with the employees.
3.2 Research approach

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The research approach is most important step in conducting study to arrive at a result.
Research approach is of two types- inductive and deductive approach. The inductive
approach enables the researcher to frame new sets of models and theories after identifying the
outcome of the study. The deductive approach focuses on analysing the models and theories
related to the study by seeking help from the gathered data. The research study uses the
inductive approach as both qualitative and quantitative data analysis is done.
3.3 Research strategy
Research strategy provides the study with research design to have a qualitative and
quantitative approach. It has collected data from both primary and secondary sources. The
primary sources are by interviewing managers and employees and taking feedbacks from
them about the training and development programmes. The survey report have some
questionnaire included for collecting the feedback on how Amazon is training the employees
and what gaps needed to be covered by the managers during training period. Mainly the
quantitative research is the research which finds the answer to a question with the analysis of
quantitative data. The data is collected directly by interacting with employees and managers.
In this survey report must be collected directly by interaction to understand real life
references with respect to the impact of training and development of potential employees to
increase employee performance and organisational productivity.
3.4 Time horizon
The time horizon for this survey report is for 5 months. In the first month the researcher
analyses the importance of surveying on training and development of staff for improving high
performance and productivity. In the second month, the researcher analyses the consequences
and plans for surveying on it. In the third month, the researcher surveys for collecting

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feedback from employees and managers regarding training and development program in
Amazon. In the fourth month, the researcher analyses the collected data from the employees
and managers. Then data analysis is determined with the help of statistical tools for corrective
decision making process.
3.5 Data collection method
The questionnaire must not be less than 15 so as to ensure the relevancy of data collection.
More number of questions are asked to get proper result for the survey. The collected data
then be checked properly and suitable questionnaire results in correct statistical analysis.
Sample size is referred to the number of respondents chosen for the study. It is extracted from
the total population of employees, supervisors and managers. For this survey, a sample of the
respondents need to be taken from within the company.
3.6 Data analysis
The data analysis is done using statistical tool, such as SPSS to analyse the efficiency of
employees and relevancy of collected data.