Report: Employee Motivation, Engagement, and Training at Amazon

This report provides a detailed analysis of employee motivation, engagement, and training and development strategies within Amazon. It critically discusses various motivation factors, such as reward and recognition, development opportunities, leadership, work-life balance, and work environment, and evaluates their impact on employee performance. The report also assesses the role and importance of employee engagement in Amazon, highlighting its influence on productivity, employee retention, and profitability. Furthermore, it critically evaluates Amazon's training and development strategies, examining their effectiveness in supporting employee satisfaction and overall business performance. The report concludes by summarizing the key findings and emphasizing the importance of these factors for Amazon's continued success.

Report about Amazon

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Critically discuss different motivation factors that organisation should use to develop
employees for the future and evaluate the role and the importance of employee motivation in
performance enhancement within Amazon.................................................................................3
Critically evaluate the role and importance of employee engagement within Amazon..............5
Critically evaluate the strategies of training and development in Amazon and how effective
they are in supporting employee satisfaction and business performance...................................7
CONCLUSION ..............................................................................................................................9
REFERENCES .............................................................................................................................10

INTRODUCTION
Organisation development is defined as the study or process which is used with an
organisation with the major purpose of gaining growth and development opportunities within
business. For an organisation their employees are playing vital role as employees are aligned
with goals and objectives of the organisation in direct or indirect manner which leads the
business to gain prominent level of success and sustainability (Luik, and et. al., 2018). In this
report various aspects related with employee engagement and role of training and development
within an organisation. For an organisation training and development plays significant role as
this enables employees to enhance their skills and capabilities in effective manner.
MAIN BODY
Critically discuss different motivation factors that organisation should use to develop employees
for the future and evaluate the role and the importance of employee motivation in
performance enhancement within Amazon.
Within an organisation there are various factors that are associated with providing
motivation to employees and these are helpful in giving degree of performance enhancement. In
this manner using such factors higher level of motivation can be inhaled which is helpful for the
organisation to gain succession opportunities in optimal manner. In the context of Amazon the
company is adopting various aspects so that to develop their market image and to provide
employee satisfaction as well. Some of the factors are elaborated as under:
Reward and recognition: Reward and recognition is the major factor which leads to develop
higher employee motivation so that employee may work with higher efficiency. Rewards given
to employees are having a limited shelf life and in the absence of rewards and recognition
employee may lose their efforts within business so that employee may not perform with higher
efficiency (Breaugh, Ritz and Alfes, 2018). With the help of rewards motivation can be attained
by employees due to which they get to know regarding such aspects which helps them to boost
overall working capacities. The major objective of rewards are related with encouraging
employees to perform in better way.
Development: Development is defined as one of the important aspect which is helpful in
motivating employees in such a way that they can find out career opportunities in most
significant manner along with gaining monetary benefits as well. With the help of development

employee can be self dependent due to which they can work with more efficient manner and lead
the business to gain success. In the context of Amazon the company is associated with using
various measures for rendering high degree of motivation so that with the help of developing
their employees the company may get access over enhancing overall performance of employees.
On the contrary in the absence of developing measures this will demotivate employees which
may lead into minimising of their capabilities and efforts (Mazorenko and Boateng, 2019.
Development inspire people to work harder and acquire such capabilities by which they can
develop their such aspects to gain growth opportunities. This aspect is demonstrating employees
to provide loyalty to the organisation which is helpful in enhancing overall retention ration and
motivation as well.
Leadership: Leadership is defined as the manner in which overall business functions are being
managed by people. Leadership is associated with providing such level of direction to people by
which reasonable expectations can be fulfilled. Leadership is associated with such quality of
direction which helps the employees to enhance their level of motivation and involvement within
the organisation. In the context of Amazon the company is managing appropriate level of
leadership so that to render motivation so that overall performance of the organisation may be
enhanced. Leaders are regarded as good motivator and in manner leaders are associated with
playing significant role in providing motivation to employees so that employees can enhance
individual and group performance in higher manner. This is essential for the business to set
reasonable expectations to people so that they can contribute with most effective manner
similarly Amazon is having differentiated roles to manage motivation in their staffs so that to
align their efforts with attaining overall business objectives. Leaders are the person those are
rendering significant level of motivation to employees and such atmosphere in which employee
may work with higher degree of motivation. In this manner when appropriate amount of
motivation is received by employees then this will lead into developing their performance and
attaining business objectives in most effective manner (Voynarenko, Dzhedzhula and
Yepifanova, 2020). Using leadership as major method of motivation could be helpful in
developing such aspects within business that is beneficial for employees to manage their path to
gain insights related with attaining success.
Work-life balance: Work-life balance is defined as the management in which employees are
able to manage their personal and professional life in significant manner so that employees can

be nurtured. With the help of appropriate work life balance employees can be motivated so that
in this manner employees can be prepared to work harder and enhance their working capabilities.
Besides this when employees are not motivated then this will lead to unhealthy behaviour within
workplace so that minimised performance can be seen (Han and et. al., 2020). On the other hand
motivated employees are ensured to provide and gain such degree of involvement by which
activities related with business functions can be executed in most significant manner.
Work environment: Work environment is defined as the atmosphere which is exerted within
business and helps employees to manage various business processes in decent manner. Working
environment is one of the basic aspect which is required to be inhaled by businesses in such a
manner that employee can work with fuller efficiency and helps in enhancing overall
performance. Employees may work in better way when they get appropriate working
environment at their workplace. In this manner Amazon is known within the globe for their
appropriate working environment within workplace and this is the major reason that the
company is having motivated workforce which is managing their business and functions in
significant manner along with obtaining higher market prominence for the organisation. The
company is promoting casual collusion within employees and this is helpful for the organisation
to promote creativeness within working process and enhance motivation of their employees. In
the absence of appropriate working environment employee will not fell motivated and happy
while performing various organisational activities and this may lead into developing negative
results out of employees. This is essential for the organisation to develop such working
environment at which employees feel happy to work which leads in taking out appropriate value
for the business.
Employee motivation is one of the significant factor which is associated with gaining
various insights within business as in terms of performance and earning higher revenues as well.
In the context of Amazon employee motivation is playing significant role in dealing with higher
performance of employees and in this manner overall performance of the organisation (Alkış and
Temizel, 2018). Motivation is the force which enables the employees to work beyond their limits
and this will be helpful in gaining overall enhancement within employee performance.
Critically evaluate the role and importance of employee engagement within Amazon
Employee engagement is defined as the extent in which employee feel passionate
regarding their job which creates commitment towards their work. Employee engagement is

associated with deriving performance in such a manner that top talent can be remained within
organisation and at the same time overall productivity can also be increased. With the help of
employee engagement an organisation may lead to gain success along with summing up of
people in most effective manner. For organisations like Amazon, the company is required to
invest in their employees and to gain employee engagement in order to enhance overall
productivity and increasing quality work as well. In the context of Amazon with the help of
employee engagement the company may have higher role and importance of employee
engagement which are elaborated as under:
Productivity: Employees those are having higher engagement over workplace leads to develop
higher productivity and attachment towards working and in this manner overall succession
opportunities can be given to the business. In the presence of higher employee engagement this
will help employees to stay happy and develop their productivity along with working behaviour
for the organisation (Krstic and et. al., 2019). Engaged employees are more productive and leads
to finish all the given tasks in significant manner. In this manner in the context of Amazon the
company is working in global manner so that this is imperative for the organisation to develop
such practices by which they can enhance their employee involvement and encourage people to
work with higher efficiency. Productivity is subset of higher employee engagement as with the
help of improving productivity overall benefits can be given to the business and in the same
manner positive outcomes can also be attained. In the context of Amazon as the company is
providing various job opportunities to employees and this results into overall positive within
business.
Employee retention: Employee retention is defined as involvement of employees within
organisational activities and their existence within organisation for longer duration of time.
Employee retention is one of the significant force which is associated with providing such
benefits to the business by which overall skills and capabilities can be given to the business. This
is the major reason for which quality within organisation so that satisfaction can be rendered to
customers. In the context of Amazon as the company is having global market operations and in
order to provide significant range of employee they may attain overall business objectives in
appropriate manner (Staniewski and Awruk., 2019). With the help of employee engagement
overall retention of employees can be enhanced as worker feel happy to work which leads to
develop business objectives in most effective manner. Employee retention may provide

significant edge into gaining higher performance of employees along with providing benefits
associated with market prominence.
Profitability: Employees are playing vital role in managing the business in most effective
manner so that overall business objectives can be attained. Employees are treated as asset by the
organisation and in this manner the organisation are required to implement such practices by
which employee can be given such comfort at which they feel happy and dedicated towards
working. Similarly for successful businesses like Amazon this is significant to use practices
related with gaining higher employee engagement so that to provide such insights to the business
by which business objectives can be accomplished. In this manner when employee contributes in
appropriate manner then market needs can be met by the organisation and in the same manner
more customers can be added with business and similarly commitments can be met in timely
manner (Zhu, Gardner and Chen, 2018). Besides this using employee engagement is one of the
essential tool that is beneficial for the business of Amazon in order to minimise various
complexities and issues by which opportunities for business development can be seen. With the
help of ample employee engagement Amazon may earn higher profitability as employees are not
missing any deadlines and working to provide fuller contribution to the company in terms of
their efforts and capabilities. So using this method Amazon may earn higher profitability and
compete with their rivals in appropriate manner.
Critically evaluate the strategies of training and development in Amazon and how effective they
are in supporting employee satisfaction and business performance.
Training and development is regarded as that significant measure which is helpful in
executing such business processes by which skills and capabilities of employees can be enhanced
and lead the business to gain success and growth opportunities. Training and development are
defined as that specific part of the business by which business objectives can be attained and at
the same time roles can clearly be identified (Renard and Snelgar, 2018). For an organisation
sharpening of skills of employees are really essential and in this manner using methods of
trainings and development are required to be introduced. An employee may provided with higher
level of satisfaction when they are trained with business processes in appropriate manner and
when they know how to deal with issues coming within the organisation. In this manner with the
help of appropriate methods of training and development business benefits can be given and
business performance can be enhanced. There are various strategies of training and development

such as e-learning, lectures and discussion activities. Using such methods Amazon may enhance
skills of individual and develop their insights for the business as well. Using training and
development methods within business Amazon can deal with complexities coming to the market
and acquire significant edge in comparison to competitors (Monterrubio, 2019). In current time
dealing with market competitors are one of the significant movement which is helping the
organisation to manage their market image and align employees with attaining business
objectives as well.
Employee satisfaction and business performance are two different aspect but these are
interconnected with strategies of training and development. For employees businesses are
arranging various programs in order to provide their employees methods to enhance and sharpen
their skills and to contribute the same with attaining business objectives in prominent manner.
On the other hand this is analysed that for an employee their skills are their strongest factor by
which they can deal with challenges coming to them and acquire tasks given to them. Similarly
using skills an employee may conquer the world and this leads the business to earn higher level
of success and opportunities to cover market scenarios as well. Besides this in the context of
Amazon as the company is having global market presence and at the same time in current
scenario Amazon is continuously putting efforts to expand their business in different market
periphery (Lakawathana and Klungklang, 2018). In order to attain this business objective
Amazon is trying to give specific trainings to their employees so that to sharpen employee skills
and to manage market image as well. In this manner using such methods Amazon can involve
their employees in single platform and develop their skills as well.
Using these programs of training and development Amazon is able to get significant edge
within market and at the same time providing job satisfaction to their employees. Training and
development sessions are playing significant edge within providing immense benefits to the
business as in terms of employee engagement and business performance. With the help of
training and development sessions employee engagement can be enhanced and in this manner
overall business objectives can also be attained followed by intensified business performance as
well. Employees are treated as asset for the business and using training and development as
business strategy this will lead the business to develop skills of working employees and in this
manner their skills can be sharpened which leads the business to get higher market prominence.
On the other hand when there is no training and development sessions are arranged within

Amazon then no scope is given to employees in relation to developing their skills and resultantly
level of creativity within the organisation can be minimised. Besides this when level of creativity
is minimised within the organisation then this will not give any significant edge to Amazon in
order to deal with their competitors (Abro, Khaskheli and Bhutto, 2019). So in order to attain
business objectives Amazon is required to use training and development methods in primal
manner the company may lead their business objectives in appropriate manner.
CONCLUSION
From the above report this can be summarised that there are different motivational factors
existed within the business which helps employees to reach out to their maximum capacities of
working and to enhance overall business performance as well. Besides this training and
development within an organisation are defined as such activities those are helpful in providing
support to employees in context of enhancing their skills and capabilities along with aligning the
same with organisational performance. For an organisation supporting their employees are
regarded as the major aspect and gaining employee satisfaction is another constraint which could
lead the business to earn higher prominence. This report has demonstrated various strategies that
can be used by the businesses in order to enhance employee motivation and employee
engagement in primal manner so that to lead business performance in direct or indirect manner.

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