ITEC 610: Rustic Americana Business Project Solution Analysis

This project solution analyzes the challenges faced by Rustic Americana, including declining sales, service quality issues, and problems with inventory management and shipping. The solution proposes implementing Enterprise Architecture (EA) to manage technology effectively and ITIL for improved customer service and service level agreements. The project highlights the importance of IT services and recommends investments in this area to address current problems. The conclusion emphasizes ITIL's efficiency in customer service, the role of EA in technology management, and the significance of service level management. The project references several sources related to ITIL and Enterprise Architecture. The project is a response to the ITEC 610 assignment focusing on providing solutions for business problems.

Rustic Americana
Business Solution

2What is this Business
Solution?
The solution of the issues, which are creating
problem for the Rustic Americana will be discussed
and solved.

3Current Problems
• Annual sale decrement
• Improper type of service quality
• System fails to update the stock and when a product goes
out of stock.
• Shipping procedure also face delays.

4Findings
Management of the peoples is
important for organizations.
EA helps to manage the
technologies efficiently.
ITIL is important for improving
customer related services.

5EA must be implemented for
better technology
management
Management should
consider implementing the
ITIL for service level
agreement
Investment in IT services
must be undertaken for
solving the current problem
Recommendation

6Conclusion
• ITIL is one of the most efficient way of
customer service improvement.
• The technology management issue of the
Rustic Americana can be solved by the Enterprise
Architecture.
• Service level management is one of the
biggest factor of ITIL for serving the
customer better.

References7
• Cannon, D., Wheeldon, D., Lacy, S., & Hanna, A.
(2011). ITIL service strategy.
• Arraj, V. (2010). ITIL®: the basics. Buckinghampshire,
UK.
• Hani, A. F. M., Paputungan, I. V., & Hassan, M. F.
(2015). Renegotiation in service level agreement
management for a cloud-based system. ACM
Computing Surveys (CSUR), 47(3), 51.
• Hansen, P., & Hacks, S. (2017). Continuous delivery
for enterprise architecture maintenance. Full-scale
Software Engineering/The Art of Software Testing, 56.

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