IT Project: Amusement Ride Ticketing System for RALS - Virtucon

This project report presents an amusement ride ticketing system designed for RALS, developed by Virtucon, focusing on replacing manual ticket booking processes with an online system. The report includes a detailed project description, team charter outlining roles, responsibilities, and communication plans, and a Measurable Organizational Value (MOV) analysis to define project value and stakeholder expectations. The project aims to improve efficiency, reduce delays, and maximize ticket sales during the RALS festival. The report also covers the communication plan and a reflection on the project's leadership and team dynamics, emphasizing the importance of project management skills. The project's success is measured by its operational efficiency, strategic alignment, customer satisfaction, and financial impact, with clear targets set for stakeholders including Virtucon, Globex, the development team, and customers.

Running head: AMUSEMENT RIDE TICKETING SYSTEM FOR RALS
Amusement Ride Ticketing System for RALS
Name of the Student
Student Number
Subject Code
Due Date
Author note

1AMUSEMENT RIDE TICKETING SYSTEM FOR RALS
Table of Contents
Assessment 2...................................................................................................................................2
1. Part One: Project Name, Overview and Description...................................................................2
1.1 Team Charter.........................................................................................................................3
2. Part Two: Learning Cycles..........................................................................................................6
2.1 Measurable Organizational Value (MOV)............................................................................6
2.1.1 Project Description.........................................................................................................6
2.1.2 Identification of Desired Impact Area............................................................................6
2.1.3 Identification of Project Value........................................................................................7
2.1.4 Expectation and Target set for Stakeholders..................................................................7
2.1.5 Summarization of MOV.................................................................................................7
3. Part Three: Communication Plan.................................................................................................9
4. Part Four: Reflection....................................................................................................................9
References......................................................................................................................................10

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Assessment 2
1. Part One: Project Name, Overview and Description
The team name that would be suitable for the project based on designing an amusement
ride ticketing system is Virtucon.
The description of each of the team members and their contact details are described
below:
Member ID Team Member Designation Contact Details
VC1 To be filled IT Project Manager To be filled
VC2 To be filled Senior Developer To be filled
VC3 To be filled Developer To be filled
VC4 To be filled Tester To be filled
Overview of Project – The project is focused over designing an Amusement Ride
Ticketing System that would be able to replace the traditional and manual methods of ticket
booking.
Project Description – The ticketing system for the RALS is based on facilitating the
ticket booth present within the carnival section of RALS. In the present times, significant delays
are being performed on the opening day of the festival. The manual processes that are followed
at the ticket booth delay the process of booking of tickets (Li et al., 2017). Hence, in order to
mitigate the issues in relation to delay and smoothen the process of ticket booking, Virtucon
would be designing a project based on online booking of tickets. In this process, the tickets
would be maintained digitally. Based on the booking of tickets, the number of sales would also

3AMUSEMENT RIDE TICKETING SYSTEM FOR RALS
be calculated. Based on a proper form of management of project aspects, the queues would be
reduced and would also ensure that every customer would receive tickets on a prior basis.
1.1 Team Charter
The specific skills and knowledge that would be required by each team member are
described below:
Skills and Knowledge Inventory
Team Member Skills or Knowledge
IT Project Manager The Manager would be responsible for planning, designing the
technical plans and looking over the development phase of the
project.
Senior Developer They would work together with the IT project manager in order to
develop the technical plan (Fuerst et al., 2016). They would also
look into the final designed software product and provide approval
before the final project delivery.
Developer They would develop the software product based on implementing
each of the test procedures and the proper kind of methodologies
in relation to software development.
Tester After the software have been tested, it would be passed on to the
tester so that they can perform final revisions over the software
product. They would pass this product back to the developers if
there is any kind of fault detected within the system.
Roles and Responsibilities
Team Member Roles and Responsibilities
IT Project Manager They would manage each of the aspects based on development of
plans and meeting with the objectives of the project.
Senior Developer They would develop technical plans based on guiding the
developers and testers.
Developer They would develop the software product based on making use of
proper coding language and implementing best kind of procedures

4AMUSEMENT RIDE TICKETING SYSTEM FOR RALS
for meeting up to the expectations of the client.
Tester The tester would follow the test procedures and match them with
the requirements as set by the senior developer. They would thus
test the product as per developing a quality product.
Team Communications
Team Member Method of Communication Meeting Times & Location
IT Project
Manager
Video Conferencing, Meetings in office 19th August, 2019; Perth,
Australia; 10 AM – 1 PM
Senior Developer Video Conferencing 21st August, 2019; Perth,
Australia; 10 AM – 1 PM
Developer Meetings in office 26st August, 2019; Perth,
Australia; 10 AM – 12 PM
Tester Meetings in office 26st August, 2019; Perth,
Australia; 1 PM – 5 PM
The agenda of the team meetings would be documented in a paper format and thus it
would be distributed to each of the involved team members. A separate copy of the document
would be kept on the email of the IT project manager (Molchanova, 2014). Other kind of
subsequent resources would be stored over the online database of Virtucon. Every involved
stakeholders within the project would thus be responsible for looking into each of the documents
and thus proceeding over the project.
Team Rules & Expectations
Some of the rules and expectations that have been set by the Virtucon team during the
phase of the project design are:

5AMUSEMENT RIDE TICKETING SYSTEM FOR RALS
1. Each of the SLAs that have been defined by Globex and have been presented to
Virtucon would be strictly followed.
2. Deadlines must be considered as vital and thus should be abided (Bhatiasevi &
Yoopetch, 2015). Failure to miss certain assigned deadline would lead to severe penalty for the
concerned employee.
3. The decisions within the team could be taken by anybody (Ling, Guo & Yang, 2014).
However, the final decision would be approved by the IT Project Manager responsible for
managing the tasks.
4. Any kind of conflict raised should be quickly resolved by the IT Project manager
working over the project.
5. The meetings set for the team are meant for benefiting over the project work. Hence,
each team member should be present during the time of the meetings. Failure to meet to the
timings of the meetings would be strictly dealt with (Ahmed, Ahmed & Ahmed, 2017). Any
immediate need for the employee should be reported in advance in order to avoid future actions.
Signatures
Team Member Signature of the Team Member
IT Project Manager To be filled
Senior Developer To be filled
Developer To be filled
Tester To be filled

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2. Part Two: Learning Cycles
2.1 Measurable Organizational Value (MOV)
2.1.1 Project Description
The project focuses over the development aspect of a ticketing system in order to
facilitate customers with the process of booking tickets during the RALS festival. The project
would help in improving the ticket booking process of maximizing the sale of tickets during the
3-day festival (Bilgihan & Bujisic, 2015). The online system would help customers to book their
own tickets and thus visit the festival. The development of this system would also help Globex to
understand the number of tickets sold on each day and calculate profits.
2.1.2 Identification of Desired Impact Area
Operational: The online ticketing system would have high efficiency and accuracy in the
functional components.
Strategy: There would be a higher management of customers and the number of tickets
sold during the festival (Hung, 2017).
Customer: The customers would be highly affected based on the efficiency of booking
tickets.
Social: The ticketing system would manage the entire operations of Globex during the
festival.
Financial: The ticketing system would help in increasing the business profitability of
Globex (Wong & Wei, 2018).

7AMUSEMENT RIDE TICKETING SYSTEM FOR RALS
2.1.3 Identification of Project Value
Value
Area of
Impact
Best (Range
of 1 to 3)
Fast (Range of 1
to 3)
Cheap (Range
of 1 to 3)
Do More
(Range of 1 to
3)
Operational 3 2 1 2
Strategy 2 1 3 3
Customer 1 3 2 2
Social 3 1 1 3
Financial 3 3 2 3
2.1.4 Expectation and Target set for Stakeholders
Stakeholders Expectations Target
Virtucon Manage the development aspects for the
ticketing system
High
Globex Proposing the project based on development
of online ticketing system (Bilgihan et al.,
2015)
High
Development Team Development of the ticketing system based
on the identification of project deliverables
(Liu, Yang & Yin, 2015)
High
Customers Booking of tickets through the online
platform and maximize sales
Medium
2.1.5 Summarization of MOV
Sl. No. MOV Description
1 Description of Project Defining deliverables and aims based on
development of ticketing system (Anuar,
Musa & Khalid, 2014)
2 Desired Impact Area Identification of project purpose,
customers, operations and financial

8AMUSEMENT RIDE TICKETING SYSTEM FOR RALS
aspects
3 Value of Project Lower budget and efficient performance
(Chen, Levi & Shi, 2017)
4 Target and Expectation of Stakeholders Proper development of ticketing system

9AMUSEMENT RIDE TICKETING SYSTEM FOR RALS
3. Part Three: Communication Plan
Team Members Communication Plan
IT Project Manager Video Conferencing, Meetings in office
Senior Developer Video Conferencing
Developer Meetings in office
Tester Meetings in office
4. Part Four: Reflection
Based on the discussion over the project, it could be discussed that leadership has been
maintained by the project manager. Leadership has been maintained across each of the levels of
the designing of the project. I have also demonstrated qualities based on understanding of the
project and thus explaining each of the aspects with the other team members. I have formed the
team based on their level of skills and knowledge. I have personally defined the roles and
responsibilities of each of the team members. The team members who would be involved within
the project would also be responsible for understanding the proper kind of qualities needed by
them during the preparing of the project.
Based on my experience over preparing the project, I have been able to understand that
the project manager plays a vital role over the development of the project. A proper skills set
would be highly required in order to gather the entire team together and maintain each of the
aspects based on developing the project. The methods chosen for performing the project would
need to be carefully chosen in order to accommodate each of the needs and develop the project
based on successful delivery of project according to the pre-defined objectives.

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In 2017 International Conference on Current Research in Computer Science and
Information Technology (ICCIT) (pp. 126-132). IEEE.
Anuar, J., Musa, M., & Khalid, K. (2014). Smartphone's application adoption benefits using
mobile hotel reservation system (MHRS) among 3 to 5-star city hotels in
Malaysia. Procedia-Social and Behavioral Sciences, 130, 552-557.
Bhatiasevi, V., & Yoopetch, C. (2015). The determinants of intention to use electronic booking
among young users in Thailand. Journal of Hospitality and Tourism Management, 23, 1-
11.
Bilgihan, A., & Bujisic, M. (2015). The effect of website features in online relationship
marketing: A case of online hotel booking. Electronic commerce research and
applications, 14(4), 222-232.
Bilgihan, A., Nusair, K., Okumus, F., & Cobanoglu, C. (2015). Applying flow theory to booking
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Management, 52(6), 668-678.
Chen, Y., Levi, R., & Shi, C. (2017). Revenue management of reusable resources with advanced
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Fuerst, C., Schmid, S., Suresh, L., & Costa, P. (2016, April). Kraken: Online and elastic resource
reservations for multi-tenant datacenters. In IEEE INFOCOM 2016-The 35th Annual
IEEE International Conference on Computer Communications(pp. 1-9). IEEE.
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Li, L., Peng, M., Jiang, N., & Law, R. (2017). An empirical study on the influence of economy
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