An Analysis of Managing Accommodation Services at Whitbread Plc

This report analyzes the management of accommodation services, focusing on Whitbread Plc, a British hotel and restaurant venture. It delves into the organization and roles of the front office, including reservation and information services, highlighting their importance in guest satisfaction. The report reviews the key roles within the housekeeping department, emphasizing the significance of forecasting linen stock and other supplies to meet demand and illustrating the department's relationship with other key departments. Furthermore, it examines the importance of scheduling maintenance to minimize guest disruption and discusses the critical role of security in the organization. The report aims to provide a comprehensive overview of the operational aspects essential for successful accommodation service management.

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Task 1...............................................................................................................................................3
Covered in PPT ....................................................................................................................3
Task 2...............................................................................................................................................3
P4. Explain the organisation of Front office function within variety of accommodation
services...................................................................................................................................3
P5. Roles of Front offices in Selected organisation. .............................................................4
Task 3...............................................................................................................................................5
P6. Review the key roles found within housekeeping department in selected organisation. 5
P7. Assess the importance of forecasting line stock and other guests suppliers to ensure
sufficient apply to meet demand. ...........................................................................................6
P8. Illustrate relationship between housekeeping department and other key department within
selected organisation..............................................................................................................7
Task 4...............................................................................................................................................9
P9. Examine the importance of scheduling maintenance department repair which work in
minimise disruption to guests.................................................................................................9
P10. Discuss the importance of security within selected organisation.................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
The term accommodation refer to a place, building, room and shelter that provide place to
individuals for stay, sleep and live. Different places are classified as a place for accommodation
and within this hospitality industry utilise term such as hotel, resort, motel, resort and many more
(Alnawafleh, Alghizzawi and Habes, 2019). Hotel industry is explained as a section of service
that deal with guest accommodation and lodgings. One of the most appropriate aspect that define
about success of venue consider and provide a large of services to manage task with vital
element. Hotel procurement also develop consultants with wide range of expertise to handle and
identify suitable accommodation.
Whitbread
The Hospitality sector is a broad entity that is a industry that is completely changing and
they are providing their services to their customers so that have a satisfied and loyal customer
base can be built. It consist of a wide range of services that are offered by a organisation to their
customers. Accommodation sector is one of biggest sectors that is having its main focus on
providing their guest services that are of temporary nature (Bakker and Twining-Ward,, 2018).
The report is consists on Whitbread Plc is British hotel and restaurant venture and headquarter is
situated in Houghton Regis, England. The business was founded as brewery in 1742 and
becomes the largest in United Kingdom. In this report topics are covers to elaborates different
type of hotel venture, ranking system allows more hospital;ity business expansion in effective
manner. Housekeeping, front office and security department and their interrelation function in
venture to gain customer aspects.
MAIN BODY
Task 1.
Covered in PPT
Task 2.
P4. Explain the organisation of Front office function within variety of accommodation services.
There is different department and their roles are majorly important to operates their work
function in effective manner (Farmaki and et. al., 2020). For Whitbread venture hospitality is
having front office where it operates variety of function for attain positive outcomes.

 For Hotel Perspective: The role of front office is primary functions, as receptionist and
other team member are there for greeting guests with consider overall responsibilities to
provide information about services and rooms. The particular receptionist is reliable to
revert about queries of guests and allows them resources to resolve their issues within a
minute (González-Torres, Rodríguez-Sánchez and Pelechano-Barahona., 2021). The front
office is effectively handle to monitor function and record of all guests information on
day to day basis.
 For Resorts perspective: As resorts are tend to be luxuries services where in Whitbread
is having their own resorts. In that services are placed like coasts, beaches, mountain and
other outdoor as well as indoor facilities. The role of front desk is to making sure about
guests booking in advance, provide information about benefits where guests can to
deliver in positive manner.
Functions of Front Office in WhitBread plc :
 Reservation: This is a type of requests service that driven by customer for advanced
booking of rooms and other hospitality services. Staffs are generally coordinate deals
accept and rejects reservations where it can creates through Email, online websites or
Make my trip.com .
 Information Section: In this other part of front office is allows to located that easily
provide information regarding service and other kind of regulation. The staffs of front
office greets and consider each and every requests of guests and according to that service
are measured on it.
P5. Roles of Front offices in Selected organisation.
Some of various roles are identified where it performed through various people
responsibilities attain on skills and knowledges that is carried forwards on individuals manner. In
relation within front office is having multitasking and they responsible for effectively handling
the customer and their queries (Killaspy and et. al, 2020). In perspective front office, all the work
is done in appropriate manner in Whitbread Hotels:
 Accommodation: In hospitality industry, front office is crucial as they are first person to
face the customer or guests. The Front office enhance to arrange towards guests facilities
in appropriate manner.

 Handling complaints: As per service industry where number of people are effective use
to service that enhance conflicts and errors in hospitality. Front office is responsible for
better handling issues of customers and coordinate with other department in compliance
way.
 Accounting and communication: In Hotel venture, communication plays an important
role where accounting plays an important role to dealing with customer. Front office
manager operates and maintain payrolls, operation activities etc.
 Handling working hours: There are two shifts that consider to handle by front office
department, in Whitbread plc for late night bookings, guests complaints, coordination
with other department that effectively enhance cleaning of rooms, proper room services
provides in time manner etc (Magno, Cassia and Ugolini., 2018). Somehow, there are
certain team which form for front office like communication and cash department team
constantly active where one is to communicate through telephones to solving queries and
excellence way to maintain cash and credit payments.
Task 3.
P6. Review the key roles found within housekeeping department in selected organisation.
Overview of Department
The housekeeping is an operational department where main role to responsibilities
towards cleanliness, maintenance, making sure about update rooms, certain valuable aspects to
facilitate guests. The overall efforts and contribution allows which is made to housekeeping
department that having only motive for cleaning, provide personal care accessories like towel,
soap and water (Martin-Fuentes and et. al., 2018). In perspective of Whitbread plc, their
housekeeping department is having only motive for cleaning where overall rooms to get clean for
positive experience in hotel. Some of important roles and responsibilities are highlight in given
below:

Roles of housekeeping in Whitbread plc.
 Housekeeping department make sure that facilities to ensure for guests comfort and
having smooth commence for department.
 For implement quality sense of accessories that use in personal care for guests and
reliable services from overall staff of department.
 To assure overall services that comes under housekeeping creates high standard of clean
and must update to superior before allocation of rooms of guests.
 Must better or innovative design of rooms to create better high standard for clean and
must update to executive and superior or rooms to guests.
 To establishing better good working relationship within order department for making
sure that all aspect of resources and services to control in better way.
 The hotel housekeeping allows laundry services where overall bedsheets, guests
wardrobe along with mineral water and table consists to wash.
P7. Assess the importance of forecasting line stock and other guests suppliers to ensure sufficient
apply to meet demand.
Linen stock is type of uniform that required for meet their daily needs and wants towards
hotels, so it ensure towards circulation (Mate, Trupp and Pratt, 2019). It preventing overstock
and reduces for ensuring smooth hotel operation. In Whitbread significance are given below:
Illustration 1: Housekepping Department, 2020
Source: https://aih.edu.in/blogs/2018/06/14/importance-of-
housekeeping-in-the-hotel-industry/

 For setting correct strategies for driving incremental profit: It is essential for
efficient and proactive revenue manager that mapped and better informed to effective
detailed assess. It is exact way to help for studying the make vast amount of data within
revenue management system to convenient way.
 Consolidation information at micro and macro level: This is one of most benefits
parts that well formulated in hotel that creates effective demand to forecast analysis
(Mauri and et. al., 2018). It emphasis better consumed for generating opportunities to
refine better inventory distribution.
 Handling group and Transient business: It is essential factor that generally is creates
comparison between transits and group to effective business forecasting. The booking in
collective to tend for more predictable where it can make online for server down on
specific hotel websites.
P8. Illustrate relationship between housekeeping department and other key department within
selected organisation.
The housekeeping department is having relationship with other department like
Maintenance, Food production, Food and Beverages, Sales and Front office. In hospitality for
Whitbread, housekeeping department enhance to various department after trend to commence in
effective manner (Parent and Ruetsch., 2020). There is some of important relationship of
housekeeping in other key department such as:
 There is essentials that department which have communication to subordinate within
importance for corporation and having flexibility towards effective performance at the
time towards jobs highlight.
 By highlights where other department to better consult about services facilitates to
guests. For examples: Food production and housekeeping time as guests demands.
Interrelationship between departments:
Front office and housekeeping:
 By opted rooms to guests, where front office and housekeeping allows to coordinate
with each other for cleaning up that particular rooms which is booked.
 To inform overall information about room status to front office by houskeeping
department in order to staffs can coordinate to provide suitable rooms as per guests
requests.

 In every night shift front office and housekeeping department creates night report. The
report indicates about those vacant rooms which are looking for upcoming days.
Maintenance and Housekeeping:
 As per Maintenance department is effectively coordinate about with all department to
fixing of mechanism (Prayag and Ozanne, 2018). Eventually, housekeeping and
maintenance department is having more job role for provide electricity and machinery
mechanism fixed in effective manner. Therefore, it increase the efficiency of staffs
where they easily operates equipment are out of order.
Illustration 2: Interrelationship Front office and housekeeping, 2020.
Source: https://prezi.com/jpmuyihxsimn/week-1d-inter-relationship-
between-housekeeping-and-front-office-department/

Task 4.
P9. Examine the importance of scheduling maintenance department repair which work in
minimise disruption to guests.
The Maintenance Department which is majorly undertakes for better handling mechanism
which is having effective components which is monitor for negative outcomes. The system is
involves generates building operation such as HAVC, electricity where it needs to specific hotels
and customer (Tagliapietra and et. al., 2020). On this needs are driven to highlight about specify
the demand on electric supply and other mechanism infrastructure effectively handle.
Importance of Maintenance Department:
 The Maintenance Department is propounded which systematically engineering
equipment to majorly fixes electrical mechanism in hotel like fan, lamps, Air
conditioner and other electrical devises. For managing this hotel venture where they are
hired professional engineers in systematic manner.
 Due to lack of mechanism facilities that reduces for optimising revenue to face
challenges business goodwill.
Illustration 3: Housekeeping and Maintenance Department, 2019
Source : https://www.slideshare.net/TyraraXieleen/housekeeping-department-with-other-
department.

 Some of important role of objectives is maintained department to provide best
operation system that support in best operation facilities.
 To up gradation of technology that helps to staff where they effectively monitor for
handles effectively technology system.
Evaluation.
In above highlight about essentials for maintenance department in Whitbread plc, where
this department allows to commence better mechanism facilities to stabilise in effective manner.
Furthermore, hospitality venture having maintenance enhance to improve electricity appliances
in terms of machinery, TV, Air Conditioner etc.
P10. Discuss the importance of security within selected organisation.
As per the hospitality venture where the part of organisation to management activities in
Hotel, lodging entertainment provides safety to guest and staff. In Whitbread plc, their
management team acquire separate security department where overall security infrastructure
from natural and creates uncertainty which prevails more complexion. There are some
importance elaborates about security presence in Whitbread plc:
 To having security management in hotel is essential as it allows many resources which
depicts safety staffs, infrastructure like physical resources along with guests.
 As measures of security and safety mechanism to be create crucial where staff needs to
making assure their and guests secure (Tidd and Bessant., 2020). Management team of
Whitbread hires professional and experienced to make aware from different situations.
 Proper training and development where security department and management staff for
making consider about how they properly enhance to use equipment at the time of
emergency situation appears.
CONCLUSION
From the above Accommodation Services report, it explains about service industry ample
number of function and operation are majorly operated by staff and workforce in the hospitality.
This is one of important aspect for identifying for provide part of increases the efficiency of
business. On other hand, it is summarised for better housekeeping that plays an important role to

facilitates on customer satisfaction. Thus, different department of hospitality like Housekeeping,
Front Office, Security and other department to gain positive outcomes.

REFERENCES
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