Effective Collaboration in Community Service Settings

This assignment delves into the multifaceted aspects of collaborative relationships within community service settings. It begins by outlining the reasons organizations collaborate, such as increased profitability, synergy, innovation, and achieving common goals. The document then explores different types of collaborative relationships, including strategic alliances and partnerships, highlighting their features and benefits, and identifying enablers for successful collaboration. Furthermore, it emphasizes the importance of identifying and gathering information on appropriate services to meet client needs. The assignment also covers characteristics of collaborative relationships to prevent gaps, various communication methods, and strategies for selecting collaborative partners. It addresses the motives behind collaboration, particularly in the context of securing funding, and examines how community workers can ensure effective inter- and intra-sectoral links. The document also discusses the benefits of sharing information about services, the difference between formal and informal networks, and the importance of resource availability. It concludes by addressing the preparation needed for presentations, research into information sharing responsibilities in collaborative partnerships, and the benefits of network relationships for organizations and clients, including evaluation and reporting procedures.

Assessment

Table of Contents
Activity 1.....................................................................................................................................................4
Five reason for an organization to collaborate with other........................................................................4
Types of collaborative relationships in context of professional community service environment...........4
Describe feature and benefits of collaborative relationships....................................................................4
Enablers for a successful collaborative relationship................................................................................5
Activity 2.....................................................................................................................................................5
Discuss the importance of identifying, gathering as well as collecting information on appropriate
services....................................................................................................................................................5
State own point of view as per given situation.........................................................................................6
Activity 3.....................................................................................................................................................6
Discuss five characteristics of collaborative relationship to prevent gaps from forming.........................6
Describe five methods of communication that can be used in collaborative practice..............................7
Activity 4.....................................................................................................................................................7
Discuss the way in which an organization can select collaborative partner.............................................7
Discuss the motive of collaboration and services as well as key people required from potential partners
in order to assess necessary funding as per given scenario......................................................................8
Activity 5.....................................................................................................................................................8
Describe the way in which community workers ensure that inter and intra sectoral links are effective...8
Activity 6.....................................................................................................................................................8
Why is it a good idea to provide information about own service to other organizations?........................8
What is the most effective way to provide information about your own service to other organizations? 9
What is the difference between formal and informal networks?..............................................................9
Activity 7.....................................................................................................................................................9
What is the likely result if the resources you need to do your job are not available when required or are
inadequate for the needs of clients?.........................................................................................................9
How can you ensure that an organization’s materials and resources are relevant and current?................9
Activity 8...................................................................................................................................................10
Activity 9...................................................................................................................................................10
Activity 10.................................................................................................................................................11
Activity 11.................................................................................................................................................12

Activity 12.................................................................................................................................................13
What should a worker do to prepare for a presentation that is to be given with the aim of
communicating issues, policies and practices of the organization to a range of audiences?..................13
Activity 13.................................................................................................................................................13
Your organization has entered into a collaborative partnership with another organization to provide
complementary services to both organizations’ clients. Both organizations are unsure about their
legislated responsibilities in regards to sharing information. Conduct the appropriate research and
investigate whether health information gathered by one of the partner organizations can be used by the
other in treating the client......................................................................................................................13
Activity 14.................................................................................................................................................13
How might an organization and its clients benefit from network relationships that workers maintain? 13
How might an organization benefit from network relationships in terms of information that can be
gathered and trends that can be identified?............................................................................................14
Activity 15.................................................................................................................................................14
How would you evaluate the effectiveness of network associations and why should networks be
monitored?.............................................................................................................................................14
What procedures would you follow to report to managers and supervisors in your organization the
outcomes of your networking associations?..........................................................................................14
REFRENCES............................................................................................................................................15

Activity 1
Five reason for an organization to collaborate with other
 Main reason for an organization to collaborate with other is profit. With collaboration
efficiency of both of the companies is increased that leads towards higher profitability.
 Collaboration helps to bring synergy in organization that is essential to make effective
use of available resources (Baek and et. al., 2018).
 Here, it helps to bring innovation that with collective efforts of companies as well as
teams. With innovation, organizations are able to get higher competitive advantage at
work place.
 It brings stability and information as team members interact, coordinate as well as share
information with each other. This information further helps to take better decision for
growth of both of the companies.
 One of the crucial reasons of collaboration is to achieve common goals of teams that will
help in future growth and betterment.
So, these are the important reasons due to which organizations generally collaborate with
each other for the enlargement and enhancement of business. There are some crucial reasons
of collaboration are profit, synergy, innovations and more.
Types of collaborative relationships in context of professional community service environment
Strategic alliance is one of the crucial way of collaborative relationship where two and
more organizations come together to achieve predefined goals. In addition, partnership is also a
way to collaboration where two and more organizations come together to gain higher
profitability and market share (Ceci and et. al., 2019). In network collaboration, people give
contribution to the network so other member gets to know about them and their area of expertise.
So, all the members of network do not generally know each other rather they depend on referrals.
Describe feature and benefits of collaborative relationships
Features:

There is higher respect for each and every group member as they are considers as a
crucial part of team. Further, all the members within team are engaged in effective
communication with each other. In addition, there are predefined roles and responsibilities of
each & every individual who are in collaborative relationship.
Benefits:
It helps in problem solving as there are ample of people involve in whole process who give
necessary contribution in decision making. This practice also helps employees to learn new abnd
creative concepts from each other. So, productivity as well as efficiency of whole team is
increased significantly.
Enablers for a successful collaborative relationship
There are ample of enablers that are responsible for effective collaborative relationship.
The most important is right client which need to be select after due consideration on factors like
large client organization having complex as well as diverse needs (Cockburn and et. al., 2020).
Here, capability breadth is another crucial factor which enables firm to solve the problem of
clients in an efficient manner. There is a requirement of competent client leader so that they can
provide best services of firm to client. In addition, another essential enabler is consistency in
energy and standards to bring collaboration among team to achieve predefined objectives.
Activity 2
Discuss the importance of identifying, gathering as well as collecting information on appropriate
services
Clients are one of the significant stakeholders of company who drive business by purchasing
necessary products and services. So, it is required to provide them services as per their needs and
requirements. For this, managers undertake detailed market research in order to gather
information regarding needs, preferences of clients (Howard and et. al., 2016). With this, they
are able to meet with requirements of clients in an efficient manner. It will help to inflate sales
and profit margin of company that is crucial for future betterment and enhancement. Therefore, it
is vital to identify, gather information about appropriate services so that company can meet with
clients specifications and needs in significant manner.

State own point of view as per given situation
In the organization in which I am working only provides guidance related to domestic
violence so it will be quiet difficult for me to organize accommodation on suddenly. Being an
employee of company it is my responsibility to provide necessary help to clients. So, I will use
my networking and try to find out accommodation for client and after the situation will be
normal I will provide them necessary counseling for their better future. By this way, I will be
able to maintain brand image of organization and help the client in best of my efficiency.
Activity 3
Discuss five characteristics of collaborative relationship to prevent gaps from forming
Collaborative relationship is essential for an organization to attain predefined goals and
objectives in stipulated period of time. Different features of collaborative relationships are given
as under:
Integration: It is the most crucial feature under which team members are required to
understand that they need to work collectively in order to attain common goals.
Accountability: As per this, all the individuals within team are accountable for the
outcomes of their work. For this, they have predefined roles and responsibilities within
organization (Huang and Chiu, 2018).
Structural execution: There is a defined way as per which members collaborate and
work with each other. In this, they all work as per predefined structure so that organizational
goals can be achieved in stipulated period of time.
Communication: In collaborative team members communicate with each other in order
to minimize ambiguity and confusion. It helps to maintain higher coordination and reduce down
conflicts among team members that will lead organization towards higher growth and success.
Measurable goals: Team members set realistic as well as measurable goals to align
efforts of individuals with team. Here goals can be re- evaluate as per requirement. It needs to be
determined as per competency and skill set of each & every employees.

Describe five methods of communication that can be used in collaborative practice
Verbal Communication: In this, people communicate with each other by using words.
Here, words are the most important way to express thoughts and opinions. It is widely used in
organization in teams where people have to interact with each other on regular basis (Morgan
and et. al., 2019) .
Oral communication: Here, team members interact with each other without using any
written method. It is in the form of discussion, speeches, face to face talk and more. But, it is
considered as an informal way of communication.
Written communication: It is an effective way to bridge the gap between team members.
In this, individuals communicate with each other using written techniques such as reports, emails
text messages and more.
Non verbal communication: Communication can be done through expressions, gestures,
postures and more. In thus, body movement, physical appearance plays a crucial role in this type
of communication.
Visual communication: It is analyzed that people can also transmit messages with
pictures and visual content. It includes graphs, charts, logos, color and more. Here, logo of an
brand is also considered as an effective way of communication.
Activity 4
Discuss the way in which an organization can select collaborative partner
It is really essential to select an appropriate partner for business. It helps to attain set
goals and ensure long term sustainability at market place. So, organizations need to be careful
while selecting collaborative partners (Suprapto, 2016). For this, they first need to analyze
business goals as it needs to be common for both companies to collaborate with each other. Here,
they are required to consider those companies that will help them to attain predefined goals. In
addition, companies also need to analyze potential benefits that other company will get by
associating with them. At the end, managers of entity need to review the final list to identify

maximum benefited company through collaboration and proceed for further formalities. So, this
is the way in which an organization selects an appropriate collaborative partner.
Discuss the motive of collaboration and services as well as key people required from potential
partners in order to assess necessary funding as per given scenario
Here, main motive behind collaboration is to get necessary funds that are crucial for
enlargement of business. In given scenario, the company is only providing counseling to victims
of domestic abuse. But, for funding, it needs to provide short term accommodation facilities to
victims. For this, I am seeking collaboration with one of such company that is in hospitality
business or can provide necessary accommodations to clients with better facilities. For this, key
people need to be polite and have higher empathy to deal with victims. By this way, I will be
able to continue with my core area or organization that is counseling and simultaneously provide
accommodation to clients in order to be eligible for funding.
Activity 5
Describe the way in which community workers ensure that inter and intra sectoral links are
effective
Here, intersectoral links refers to the association between health and other sector that is
affecting the outcomes within healthcare sector. In addition, there can be intersectoral links
between same sectors. For this, community workers need to analyze the outcomes on regular
basis. it will help them to take necessary corrective actions.
Activity 6
Why is it a good idea to provide information about own service to other organizations?
By providing information about own service to other organization, a company creates
awareness about the products as well as services offered by it. Apart from this, it is also helpful
in creating various opportunities for improvement as well as developing and maintaining
networks with the other organizations (Biemans, 2018). This ensures that efficient service is
provided to the customers and the company has access to a greater number of collaborations.

What is the most effective way to provide information about your own service to other
organizations?
There are different ways in which a company can provide information about its own
service to other organizations. One of the most effective ways of doing so is to strengthen
the social media presence and generating leads to people working in different organizations.
By doing so, a company can increase the overall level of engagement and also create
awareness about its products and services with other organizations.
What is the difference between formal and informal networks?
The main difference between formal and informal networks is in the level of efforts that
are made by the individuals to create and maintain the same. Formal networks involve
organizational culture, structure, leadership etc. which is not the case in informal networks.
Informal networks can be a group of colleagues working within a company with a common goal
(Bryceson and Vuorela, 2020). These types of networks can be developed during informal or
group activities. on the other hand, formal networks involve official communication and the
mode of communication is generally written. The mode of communication in informal networks
is grapevine wherein employees can discuss about their work-related problems or common
interests.
Activity 7
What is the likely result if the resources you need to do your job are not available when required
or are inadequate for the needs of clients?
If the resources needed to do the job are not available or are inadequate for the needs of
clients, the overall results of a project can get affected. The employees will not be able to
perform in a productive manner so as to produce desired results (Darroudi and Gomez, 2017).
The overall quality of the project will be also be affected and there are chances that the needs of
the clients are not fulfilled.
How can you ensure that an organization’s materials and resources are relevant and current?
In order to ensure that an organization’s materials and resources are current as well as
relevant, effective planning is required. The managers within the organization should make sure

that a systematic approach is taken while allocating and managing resources. The available
resources within the workplace should be reviewed from time to time. For this, a Resource
Management System can be used. Also, the managers should enquire the team members
regarding the resource requirements within the team so they get a better understanding of the
same. By reviewing the resources within the company, the management can identify the
resources that are of no use and no longer required within the company by the employees.
Activity 8
You have made a new network contact. You have exchanged relevant information and
believe that the contact you have made will be useful for a particular client. How will you
go about developing a good relationship with your new contact and how will you negotiate
the appropriate level of support that can be provided for the client?
In order to develop a good relation with the new contact, I will connect with them and
follow up with them regularly (Ihm, 2019). I will also discuss about the client and that how the
contact will be useful for it. My main focus will be on ensuring exceptional communication and
maintaining a positive attitude. Sharing knowledge and being open minded about my opinions
will also help me in building strong and good relationship. I will also maintain a good
relationship with the client so that I will be able to negotiate on its behalf. Apart from this, in
order to develop a good relationship with the new contact, I will try to learn to deal with
differences more effectively and also, take suggestions from the them.
Why should referrals be followed up?
Referrals should be followed up because they are like recommendations and if one does
not follow up regularly in a timely manner, there are very less chances of receiving referrals in
the future (Knoke, 2018). Also, they help in building positive relationships between two people
within the industry.
Activity 9
List five opportunities for developing networks or collaborative partnerships to meet a
specific client, personal, or professional need

There are different opportunities for developing networks or collaborative
partnerships to meet a specific client, personal, or professional need. The same are listed
below –
 Business contacts
 Industry associations
 Online networking
 Conferences and Events
 Social Events
Select one of the opportunities you identified and explain how it can benefit your client,
personal, or professional need. Include an example of how you can use the opportunity to
develop the opportunity
Conferences and events can serve to be one of the best opportunities to build new
networks. This can be helpful for the client because they will get a chance to get to know about
the different services that are offered by the company (Newman, 2018). Not only this, it is also
useful for personal as well as professional need because one gets a chance to meet new people
and develop professional networks. For example, by attending conferences and events regularly,
one gets a chance to interact with new people and talk to them about different opportunities
related to business.
Activity 10
List and describe 10 sections in a memorandum of understanding between collaborative
partners
 Heading Segment - A memo should have a heading that specifies the sender, the
addressee, the date and the difficulty. Opening Segment -
 Context - Another one of the elements of a memorandum is the memo's context segment,
which offers background to the information being offered.
 Task Segment – The memo should also clearly define the different tasks.

 Summary Segment - Some memos name for the inclusion of info. If you need to include
data, statistics or marketplace research records, offer the information in a brand-new
paragraph.
 Discussion Segments - The dialogue segments are the longest quantities of the memo,
and are the elements wherein include all of the info that help thoughts (Small and Gose,
2020).
 Closing Segment - Wrap up your memo with a short conclusion that tells the reader. The
last segment needs to also permit the reader understand which includes welcome
questions or remarks for dialogue.
 Necessary Attachments – This includes the important attachments such as charts,
graphs, policies etc.
Activity 11
List at least 10 media or communication channels that can be used to liaise between
collaborative partners
 Document sharing soft wares
 Intranet
 Internal podcasts
 Video Conferencing Soft wares
 Official communication channels
 Digital communication channels
 Project Management Tools
 Direct Mail
 Social Media Channels
 SEO
Prepare a table or other template that can be used to create a communications plan
Communication Purpose Medium Frequency Audience