Detailed Job Analysis: IT Software Support Specialist Role Evaluation

This report presents a comprehensive job analysis of an IT Software Support Specialist role at Spinnaker-its, focusing on the requirements, responsibilities, and selection methods for the position. The analysis covers essential qualifications such as an IT degree or diploma, SQL knowledge, and relevant experience, while also highlighting key attributes like communication competence, problem-solving skills, and teamwork abilities. It evaluates the role's suitability for career development, emphasizing opportunities for industry-specific competency in point of sale and retail systems. Furthermore, the report discusses the significance of job satisfaction, employee engagement, and the impact of personality traits on job performance, underscoring the importance of teamwork, effective communication, and continuous learning in enhancing productivity. The selection process, involving curriculum vitae screening and interviews, is detailed, along with the role of the human resource department in hiring qualified candidates. References to relevant sources are included to support the analysis.

Running Head: JOB ANALYSIS 1
JOB ANALYSIS
AUTHORS NAME
UNIVERSITY OF AFFILIATION

JOB ANALYSIS 2
Part 1
IT Software and Support Job advert were posted on LinkedIn by Spinnaker-its company. The
organization is well established and has grown beyond its borders. The job offered by the
company is on a full time basis and under entering level best suited for graduates. The purpose of
the IT support is to provide online support to customers on the company POS software, through
use of SQL at the backend. Through the use of backend query, it’s the work of the Support
specialist to determine if the SQL query is the system based error or the user error. If the error is
a system error, it’s the work of the support to raise a ticket to inform the Technical consultant
department. The applicant for the position will be expected to be involved with the data
monitors, call loggers, customer support manager, a customer support technical manager,
customer support team leader, and clients.
The selection method for the applicants is based on the following requirements: communication
competence in English in a professional way. Degree or diploma in the field of Information
Technology, or MCSE.One must have SQL knowledge or experience. One must have worked in
an Information Technology environment for the last 1 year. It will be advantageous if one has IT
experience as a support desk, and point of sale background. Apart from the qualification
requirements, a keen look at the graduate's attributes will be considered under selection. Some of
the attributes include conflict handling, teamwork, problem-solving, critical thinking, task
efficiency, effective communication, and self-confidence.
This job is fit for my career path development as a young professional who would like to have a
good start as well as a continuation of the IT careers. It is my plan to be part of innovative and
dynamic ever-growing organization. The company offers various career development

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opportunities such as achievement of industry-specific competency in point of sale and retails.
An in-depth learning of the retail systems such as Arch.gaining competency in SQL.futher
qualification and certification.
Part 2
Selecting the best candidates for a particular job has been the major focus for most companies
today. The human resource department in an organization is responsible for the hiring of new
and qualified employees (Bryen, Potts & Carey, 2007). Being a human resource manager, I am
left with two selection method for the job advert. First, after the job advert, candidates are
required to send their curriculum vitae and cover letter to the company. At this point, I have to
look at the submitted documents against the requirement of the job advertised, the applicants
who have met the requirement, I will shortlist them for process two. The second selection
method is the interview conduction, all applicant who met the requirement for the job, are taken
through an interview process. After the interview process, all the interviewees will share their
opinions and ideas for the candidate who is best suited for the job. The interviewees will then
conduct final activity of voting for the best candidate from the list (Mazurek, 2017).
Job satisfaction can be defined as the different way in which an individual is a content with
his/her job. Employers are focusing more on employee engagement and other ways so as to
increase job satisfaction among their employees.
For the attainment of maximum job satisfaction, I must be a team player. Teamwork in a
workplace is often highly valued and very important. Through teamwork, I will feel of
importance and needed when I am part of functioning teams in a workplace. I will feel that I am
actually contributing to the collective objective of the team. I will be able to feel a sense of

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belonging and accomplishment. The team leader should take time to listen to other team
members' ideas and this makes them feel them important in the group. Through this employee
that they are satisfied thus increasing productivity.
My personality after getting the job will affect my job performance. Being open to corrections
will and correcting mistakes in the workplace will improve my job productivity. Customer
support occupation requires interaction, effective communication, and understanding of customer
needs. Being willing to learn new skills will improve my job performance and qualifications.

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REFRENCES
Bryen, D. N., Potts, B. B., & Carey, A. C. (2007). So you want to work? What employers say
about job skills, recruitment and hiring employees who rely on AAC. Augmentative and
Alternative Communication, 23(2), 126-139.
(2017). Retrieved 29 November 2017, fromhttps://www.linkedin.com/jobs/view/497857835/
Mazurek, S. (2017). How to Select and Hire the Best Job Candidate. Managementhelp.org.
Retrieved 29 November 2017, from https://managementhelp.org/staffing/hiring.htm