Managing People: Waiter/Waitress Job Analysis in Hospitality

This report provides a comprehensive analysis of the waiter/waitress role within the hospitality industry, outlining the necessary skills, qualifications, and specifications required for success. It examines the expectations, duties, and responsibilities associated with the position, including welcoming guests, taking orders, and providing quality service. The report features a sample job advertisement for a waiter/waitress position at The Feast Coffee Shop, detailing the required qualifications and compensation. Furthermore, it reflects on the organizational structure and the placement of the waiter/waitress within that structure. The conclusion emphasizes the importance of understanding job positions and the corresponding skills and qualifications needed for each role, highlighting the key aspects of becoming a successful waiter/waitress in the hospitality business. The report references several sources related to business events, tourism and hospitality marketing, and hospitality faculty.

Managing People and Systems
(Part 1)

Table of Contents
• Introduction
• Specifications and qualifications required by a person for the role of Waiter/Waitress
in hospitality business
• Job advertisement for the given job role
• Structure of the Organisation
• Conclusion
• References

Introduction
This presentation will be demonstrating about the various specifications, requirements
and qualifications that a person needs to become a waiter or waitress in a restaurant
business. Moreover, this presentation will show various skills and abilities and the basic
qualifications and knowledge required for this role that an individual must possess to
work as a waiter or waitress in the restaurant or cafe. Furthermore, it will demonstrate
and reflect on the management structure of the organization and where the waiter or
waitress is positioned in that structure. This report will also present an advertisement for
the job role of waiter or waitress in a cafe.

Specifications and qualifications required by a
person for the role of Waiter/Waitress
Position vacant for the role of waiter or waitress at
The Feast Coffee Shop, therefore candidates are
invited to join our team at the restaurant to
provide better services to our customers. In the
role of waiter or waitress the person will have to
take orders, constantly look for the empty tables,
welcome guests warmly and serve food to our
customers.

Continue
Expectations from the prospect:
The waiter or waitresses are expected to perform certain activities which are as follows:
• It is expected that prospect will practice their best skills of culinary services

Continue
Duties and Responsibilities
Duties and responsibilities that should be
performed by waiter or waitress at the Feast
Coffee Shop are given below:
• Welcome the guests warmly and show
them their seating place
• Provide quality services to the customers
by waiting near the table

Continue
Specifications or qualifications
For creating a suitable environment for the people or visitors the better and better
resources must possess certain qualifications, requirements and specifications, all
general criteria to work in the Feast Coffee Shop. Specifications or qualifications that
are needed by a waiter or waitress are given below:
1. Educational qualification
2. Skills required
3. Specifications required

Job advertisement
Situation Vacant
Waiter/Waitress
THE FEAST - COFFEE SHOP
Location High Street, Greys RM2
Require a suitable candidate for the role of Waiter/Waitress in Feast Coffee Shop for
Full-time or Part-time, with intermediate as the minimum qualification and additions
such as bachelor degree in the culinary/hotel management or related field can increase
your chances. Salary would be £15/hour and related bonus will be offered.

Structure of the organisation

Conclusion
It has been concluded from the above report that understanding of different job
positions within a business is very important to determine the qualification skills and
specifications required by an individual at that post. The presentation has been
demonstrating various aspects of a person that are needed to become a successful better
or waitress within a restaurant business. Moreover the presentation has been showing an
advertisement that had been prepared to attract people for a given job role of waiter or
waitress within an organization. The report has also identified that there are certain
skills qualifications and specifications that are needed to become a successful waiter or
waitress in the hospitality business.

References
• Davidson, R., 2018. Business events. Routledge.
• George, R., 2021. Tourism and Hospitality Marketing Planning. In Marketing
Tourism and Hospitality (pp. 149-182). Palgrave Macmillan, Cham.
• Griffin, W. C., 2020. Hospitality faculty: are we meeting the demands of
industry?. Journal of Teaching in Travel & Tourism, 20(4). pp.262-283.
• Gu, X., Sheng, L. and Yuen, C. Y., 2019. Inbound tourism, hospitality business, and
market structure. Journal of Hospitality & Tourism Research, 43(8). pp.1326-1335.
• Hallak, R., Lee, C. and Onur, I., 2019. Examining healthy beverages in the
hospitality industry: Evidence from Australia and New Zealand. British Food