Analyzing Communication Barriers & Strategies for Business Improvement

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Added on  2023/06/14

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This essay explores various barriers to effective business communication, including perceptual, physical, emotional, interpersonal, and organizational structure barriers. Perceptual barriers arise from differences in opinions and beliefs, leading to varied interpretations. Physical barriers are structural obstacles such as noise and poor infrastructure. Emotional barriers encompass both positive and negative states of mind, like excitement or anxiety, that disrupt communication. Interpersonal barriers involve difficulties in conveying information effectively, while organizational structure barriers relate to complex hierarchies and procedures. The essay then outlines strategies to overcome these barriers, such as eradicating structural disturbances, respecting individual opinions, practicing careful listening, simplifying complex processes, suppressing negative emotions, and increasing familiarity among employees. By implementing these strategies, organizations can foster a healthy flow of communication, improve interaction, and ensure messages are correctly interpreted, ultimately enhancing overall business performance. The document is contributed by a student and available on Desklib, a platform providing study tools for students.
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Business communication
Introduction
Business communication refers to
the activity of conveying useful
information which is required for
routine operational activities of
the organisation. To ensure
effective communication within
an organisation, it is important to
maintain proper hierarchical
structure.
Interpersonal barriers: These
are the barriers which an
individual create due to his
inability to properly communicate
to others. These includes self-
doubt, lack of confidence, poor
interaction skills and other such
factors which might affect the way
messages are conveyed and
interpreted.
Barriers to effective
communication
Physical barriers: These barriers
are the structural obstacles which
are serving as hindrance in
effective interaction between
senders and receivers. Some
common physical barriers could
be noise, chaotic environment,
technological errors, poor
infrastructure and other difficulties
which affect the process of proper
communication.
Organisational structure barriers:
These barriers related to interruption in
effective communication due to the
hierarchy structural or the complex
processes followed in an organisation.
The complex procedures of conveying
messages disrupt the flow of
information and effective
communication. This might result in
differences between how the sender
wanted to convey message and how it
was delivered.
Perceptual barriers: The cause of
these barriers is the differences of
opinion and beliefs which results in
interpretation of information
differently. These barriers impact
upon effective communication due
to the fact that every individual has
different perception.
Emotional barriers: These refers to
the state of mind which could affect
individuals in performing their job
tasks in an effective and productive
manner. Emotional barriers could be
of two types, positive and negative
emotional barriers. Positive
emotional barriers may include
happiness and excitement which
could divert the mind of employees.
Negative emotional barriers refer to
disturbed state of mind like anger,
anxiety, depression etc.
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Effective Strategies to overcome communication barriers
Eradication of structural disturbances: Proper ambience and maintenance of infrastructure should be
promoted in order to ensure constructive communication. Technological errors and noisy environment
should be avoided to prevent disturbance.
Careful listening: There is a major difference
between hearing and listening, careful listening
ensures that the conveyed message is being
understood by the receiver of the message. It
implies that the message is correctly
interpreted the way sender wanted it to deliver.
Suppressing negative emotions: The factor
of negativity is likely to impact
communication in a way that conveyed
information will tend to interpreted differently
due to bad conduct. Ensuring positivity
among employees is very important and
crucial for establishing proper flow of
communication.
Simple processes enabling smooth flow:
Complexity in processes should be simplified to
establish smooth flow of interaction which
ensures proper communication.
Increasing familiarity among employees:
Individuals will be able to interact properly if
they are familiar with each other. Employee
orientation programs should be encouraged
within the organisation so that they feel
confident while communicating with one
another. It is always observed that individuals
feel free to express properly when they are
friendly with the other person.
Respecting individual's opinions: Respecting and
valuing each other’s opinions ensures healthy flow of
communication. If an individual understanding the points
stated by others, then it became easy to maintain good
communicative conduct throughout the conversation.
Every individual has different perception therefore it is
important to understand their views and how things seems
according to their point of view.
References
Carrillo Vera, J.A. and Aguado Terrón, J.M., 2019. The eSports ecosystem: Stakeholders and trends in a new show business. Catalan Journal of Communication & Cultural Studies, 11(1), pp.3-22.
Dong, W., Liao, S. and Zhang, Z., 2018. Leveraging financial social media data for corporate fraud detection. Journal of Management Information Systems, 35(2), pp.461-487.
Lo, L.W and et.al., 2020. Consumer ethics: insights from business professionals. Asia Pacific Journal of Marketing and Logistics.
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