Service Sector: Management, Leadership Styles, and Analysis

This report provides an analysis of management and leadership styles within the service sector, examining classical management theories such as those of Taylor, Fayol, Weber, and Mayo, and contrasting autocratic, democratic, and laissez-faire leadership approaches. It explores the role of leadership in motivating employees and aligning them with organizational goals, using examples from the hospitality industry. The report further analyzes internal and external factors influencing management styles, assesses current and future management skills required for the service sector, and compares change management systems in different service industry organizations. The study uses examples of ABC and EFG hotels to compare their management styles. The report concludes by emphasizing the importance of adaptability and continuous improvement in leadership to meet the evolving demands of the service industry.

Contents
Introduction..........................................................................................................................................3
Review classical management theories and leadership style...............................................................4
Explain the role of the leader and different leadership styles in a service sector industry context......6
Review the management and leadership styles in a specific service sector organization....................9
Analyze management and leadership styles in a specific service sector organization in relation to
organization structure and culture......................................................................................................11
Factors that influence different management styles and structures in a service industry context......12
Analyze the internal and external factors that influence management styles and structures in a
selected service industry organization identifying strengths and weaknesses...................................15
Assess current, future management and leadership skills for the service sector................................16
Discuss future management and leadership skills required by the service sector and how these can
be achieved.........................................................................................................................................20
Evaluate current, future management and leadership skills that are crucial for the service sector....22
Compare and contrast different service industry organizations, change management systems and
leadership in implementing change....................................................................................................24
Conclusion:.........................................................................................................................................28
References:.........................................................................................................................................30

Introduction
Most will not have a direct view of the escape with the possibility of knowing that it could come in
the Great Pacific Garbage Patch, a convenient garbage collection site that covers many miles. And
they will not feel comfortable booking a trip associated with an association that is known for
ruining the prosperity of a nearby economy. Living to the point of hurting others to gather their
necessities does not agree with too many people. Management - the careful use of assets with the
intention that they are not used or damaged - plays an important role in a friendly business. The
success of lodging organizations depends on their general and socially attractive savings that
encourage tourists to visit their facilities. Failure to do so has consequences. In 2018, the Thai
government closed the most famous beach, Maya Bay, for a long time every day a tour of 5,000
tourists ended up consuming most of its corals and ruining the beauty that attracts people to the
region. Neighbors’ management of the tourism industry has left the business. With the right
authority, neighboring organizations can adopt appropriate business practices. The unscrupulous
management of friendly pioneers can also improve efficiency and attract a growing number of
clients seeking natural and social resources with the authorities. Seeking online authority and the
level of management or announcement can find professionals who are ready to lead their
organizations to improve with the preservation of neighbors. This report will based on two different
hotels examining their style of management this report will tell about hospitality industry with
relation to management skills. It will compare two different organizations ABC and EFG

Review classical management theories and leadership style
Scientific theory by Fredrick W. Taylor:
While Frederick theory makes the most successful experts, it has no flaws. Frederick Taylor's
logical management theory also called the old-style hypothesis of the board, emphasizes
performance, similar to Max Weber. However, according to Taylor, unlike representatives who
criticize each slide, businesses should compensate employees for more performance."The main goal
of the executives should be to achieve greater business potential, combined with greater prosperity
than all other representatives, while the hypothesis works for skilled workers, it is not without
imperfections. A large number of these sub-jobs are modest, making employees feel like part of a
mechanical production system, in contrast to the new rise in their team. Besides, good performance
at the moment is an important result regarding training and by depending on business, the
hypothesis might an unusual increase in organizations today. Four levels of theory are:
Employees' work will generally be clear and refined, and their assignments are important and
tedious. Managers ensure that everyone working under them does their job successfully; and if the
practice is more profitable, employees are prepared to do their job. In any case, at Taylor, everyone
who works takes a critical part in the organizational process.
Those employees are then adjusted by the board (Caramela, 2018).
Administrative theory by Henri Fayol:
The board control hypothesis focuses on rules that can be used by supervisors to conduct internal
association practices. The most notable scholar was Henri Fayol. Fall noted the suspension and
decided to use it as a disgrace to the management. He acknowledged that authoritative governance
was essential to driving the organization's sustainability and effectiveness. While the defenders of

rational administration made laws that could help individual experts by playing their roles more
effectively, the idea of stewardship crept into the rules that could be used by chiefs to carry out
internal functions of the organization. The most notable of these was that of Henri Fayol. Henri
Fayol (1849-1925), a French businessman and European diplomat. Henri Fayol is known as the
Father of Management and developed a complete vision of management and besides, set 14
Management standards. Fayol was kept secret from American directors and investigators until his
most important work, "General and mechanical management", was translated into English in 1949.
These 14 levels of management are used to deal with the organization and are helpful in
anticipation, planning, empowerment, integration, and rotation of the board, control, and
coordination (Anon., 2020).
Bureaucratic Theory by Max Weber:
Governing bodies have been formed since the formation of culture as a result of the associated
changes: With the construction of the culture, the pioneers send out the obligations and can change
them at any time. However, in the long run, this changed and there were more relevant details of the
purview areas alongside distributing experiments as actual obligations. In a management
association, their subordinates follow the management's request but can still apply. Then again, in
the formation of culture, authority spread. The rules are perfect, stable, and staff can read them
without any problems. Besides, the organization records them in permanent form. Individual
property is separated from work property. Additionally, creative or systemic methods have a place
in the workplace. The choice of officials depends on the power and order of the specialist and not
on the political race. Besides, the authorities receive compensation as payment for their work. The
officer is taken for a probationary period and after that provides a stable environment with the
organization. This protects her from deliberate self-justification.

Human Theory by Elton Mayo:
In the 1920s, Elton Mayo, an Australian physician, and authorized specialist began his experiment
with social behavior in circles and what it means to work in the Hawthorne area. Mayo started
experimenting with plants in 1924 at Hawthorne i.e.,Hawthorne test. In attendance has been many
dissatisfactions among the 30 thousand employs at the Hawthorne ranches in Chicago over the most
recent twenty years of the absolute a century ago. Elton Mayo and his colleagues, including Fritz
Roethlisberger, drove the test into varying occupation situations. Mayo acknowledges that experts
are concerned about money and can be better motivated to meet their social needs while at work.
The most notable manager is the placement of representatives working in health care working in
circles or groups.
Explain the role of the leader and different leadership styles in a service sector
industry context
Motivation:
It’s the leader’s responsibility of coaching with empower staff at all levels of the organization and
to recognize and reward As a pioneer, a supervisor should make sure that the business has the moral
and ethical standards that it requires of its representatives. Appreciation and rewards are important
incentives that motivate a person to achieve a good goal. If consent is granted to a person, it must
specify the specific demonstration or quality with which the person is compensated. Being a good
role model is also an important spark that helps people achieve their goals. The pioneer should give
specific instructions to ensure that the relative can improve and achieve their goals. Encouraging
people to participate in the planning and importance of motivational goals motivates them, but
besides shows the complexity of the dynamics. The pioneer should always reassure his subordinates
that they value playing their roles as a team and making their arrangements for the organization.

The leader must make the delegates feel that they are playing a vital role in the success and
prosperity of the organization. This convincing angle enables them to achieve goals.
Supervising in Direction:
David Scholz, head advertising official of Leger Marketing, a Canadian survey, with the
importance of promoting a company with more than 600 representatives, emphasizes why
transparency is an important skill for pioneers, an event with no one to advise we, we will set topic;
the result is 100 employees traveling 100 miles. The pace of progress is rapid and all authorized
pioneers and the group should have the option to continue to explain where that work is going, why
this is important, how everyone
Align people:
In extremely honest terms the executive team is prepared when all people from the partnership are
in a position to unite to achieve a common cause. The most promising organizations, Star Model,
have hired enthusiastic staff for their concealment skills, instead of the current skills. For a long
time in line, it was the organizations that worked on Star Models and commitments that used to
produce, completing the start of public stock donations in front of others. A 1990 survey of
emerging firms in Silicon Valley revealed four models of board employees in the technology
business. The Engineering Model (standard in Silicon Valley) was equally regulated and relied on
enthusiastic representatives but was recruited according to the skills. In general, the director fired
organizations that were looking for current skills and worked in the Model Factory.
Leadership style
Laissez-Faire: Abbreviated free authorization form: Do what we need as long as we take care of
the business right. From the pioneers' point of view of free trade, the way forward is to build a
strong team - and then block the way. Almost clear from its original French locations, the free trade

means "let it be" or "let it be." in fact, it means that the pioneers give it to their subordinates so that
they can complete the tasks in their way, without having to worry about difficult methods or
methods. Free business action depends on honesty. People who appreciate a wide range of stability
in self-determination and exclusion from independent projects are often well prepared by the free
business pioneers.
Autocratic: A critical step is a management style in which one person manages all the choices and
takes over the non-contribution of other recruiting people. Opposing pioneers have always held
back from making decisions that were based on their own beliefs and not of others. Despotic
authority is a type of board style in which one pioneer or individual association makes decisions for
the benefit of the organization. This type of authority style is most evident in parts of organizations
that are often much smaller than smaller employees.This type of the first style is just as powerful in
organizations where the idea of a job requires dynamic energy. It will want to respond to a situation
that is quickly compared to other startup styles, due to the smooth design of the dynamic design and
the quick dynamics.
Democratic/Participative: A public-based authority also called participatory action or shared
management is a style of how people from circles play a role in a powerful procedure. Current
version of management is applicable to any one of organization. Everyone is allowed to be
interested, ideas are sold freely, and conversation is empowered. While the cycle of love-making
will do with group neutrality and free movement of ideas, the head of the circle is still there to
provide direction and control. Scientists have found that popular management style is more likely to
be the leading and most profitable, the best commitment to the masses, and to increase the morale
of the collection. Gathering people are urged to convey ideas and insights, although the pioneer in
the last resort by choice. People from the circles feel very busy working together. Innovation is

enabled and rewarded. Analysts suggest that the great pioneers who are motivated by love have
distinct qualities, including honesty, knowledge, courage, thought, ability, and intelligence. The
hardworking pioneers voted for the trust and respect among the fans. These are true pioneers who
live by decisions based on their conduct and qualifications. Collaborators will feel excited to move
on and add to the circle. Likewise, good pioneers will be able to look at different conclusions and
try to avoid saying things that do not agree with what is being said.
Paternalistic / Benevolence: A paternalistic action is a form of administration that involves a
person who holds office as a patriarch or authority and who treats his or her representatives and
accomplices as members of a large, distant family. In some societies, the word “parental” has
replaced the word, father or mother. Likewise, a pioneer expects strength and trust from workers,
just as obedience. Father’s pioneers value education and social skills and often make special efforts
to provide representatives with opportunities to develop business and social skills.While a parent
pioneer seems to be supporting more people than others, ambition and hatred can damage the work
environment and the patriarch or authority will no longer have the loyalty, honesty, and
submissiveness of the person who needs to be a compulsory pioneer. A productive parental pioneer
meditates on a higher perspective and considers how each choice will affect the "family."
Review the management and leadership styles in a specific service sector
organization.
Particularly first influential method tool group development in independent testing sites tested the
link between the various styles of development and group development and the interventions of the
information group sharing and communication14 Investigating Relationships within the
Organization's Culture moreover, the leadership style has used similar elements. Still from
accessible writing, we can summarize the various elements of original styles and their impact on the

fulfillment must, interaction, change of sequence as well dependable model leader behavior ‟. Study
clarifies employees' understanding of the terms or the main management style, both four sure deep
communications and understanding about Management support components for its development
Nature. Found the influence of the original styles on the Fulfillment of work for employees in open
organizations. The further focus reveals that the relationship between the pioneers and Employee
gives additional employees that fulfillment heavily influenced by the original style was accepted by
a pioneer.
In context to Marriot, it can be stated that the company heavily relies upon suitable set of
management and leadership practices and processes so as to achieve maximized standard of
operational productivity. The company ensures that proficient and prominent management
approaches are taken into consideration so as to deliver advance business performances. For
instance, the concerned service organization capitalizes upon Human Theory, in order to build an
organizational atmosphere that acknowledges and promotes the idea of facilitating effective
opportunities for the overall development of organizational members. Human Theory of
Management helps the firm to create a better understanding and working relation among the
superiors and their subordinates. Along with this, Marriot also encompasses the utilization of
democratic leadership in its organization culture. It elevates the engagement of the workforce
towards the company’s growth and success in the market. Marriot is a service institution which
exercises an orderly work setting wherein each and every member is granted with an equal
opportunity to be part of the idea generation, concept building and other related functions and
practices. The respective approach to leadership further assists in the acceleration of employee
retention as well as commitment towards the service enterprise in a definite manner. It also

facilitates to build high degree of morale and determination among the employees set which in turn
results in the realization of company’s goals in much more efficient and appropriate manner.
Analyze management and leadership styles in a specific service sector
organization in relation to organization structure and culture.
Pioneers can integrate customs using common “order and control” attributes such as high startups,
category structures, and profit-driven attributes. Or on the other hand, they can decide to lead using
parts of the New Leadership Paradigm, including libertarian construction, understanding, and
reason-driven qualities. As with renewable action with staff management, participatory
management gains trust and responsibility to make all changes to the framework. As with any
multi-government law, participatory action requires a culture of sharing information with libertarian
structures that give voice to all colleagues. Order Leadership: A Culture of Consistency. This style
does not enable an authorized culture of collaboration where the action is expressed through
exchange, acceptance, or combined effort. Participatory Leadership: Creative Culture Based on a
multi-pronged approach, the participatory step seeks to build consensus among partners. The result
is not surprising; it is reliable killings of workers and according to the generally authorized culture.
Hedge adds, "These emerging organizations build and support the pioneers in a state of mind and
work — that is, they create pioneer workers who create communities where everyone feels trusted,
empowered, promoted and treated with integrity."Staff Leadership: The Culture of Inclusion The
crew is investigating this towering tower, creating a climate where everyone can fill in as a pioneer.
The pioneers live in a legal conclusion, but they do so through a business cycle, a concerted effort,
and a collective bargaining agreement. That is why this style of authority is here and there called
"forced coercion. At that time, the manager is working on the assistance section as the
representatives are working to fulfill these responsibilities.

Contrary to the idea of "taking an idea," in which we try to understand someone else's point of view,
MIT scientists have followed the pattern that the "commentary" cycle - which conveys our story to
other people - has received much earlier confidence and empathy. Surveys show that colleagues
need to adapt to the conditions and strengths to meet market changes or conditions with
development and imagination. Awards and categories are used to control employees - as well as
standardized cultures. Here are five different styles of authority that can reflect our royal culture.
Terrible Leadership: A Culture of Motivation At the same time, the pioneers adjusts the goals and
objectives of the organization to their colleagues while also explaining the course of positive change
in positions of responsibility. Employee pioneers then empower the delegates by accepting relief
work that assists the representatives in achieving the stated goals.
Factors that influence different management styles and structures in a service
industry context
Internal Factor: Occupational category and level of hierarchy:
Changes in business continuity depend on the size of the business and the model, but every
organization has some sort of value system. The levels within this system determine how the
business operates and how decisions are made and distributed throughout the chain of command.
The proven structure also helps leaders to be clear and the task is effectively chosen. A private
business can have direct progress, with the chief executive officer and the President and a few
representatives, without interfering between the owner and the employee. Under the CEO there are
many different heads, with each office acting as its own business. Italian Slice is one well-known
way to show a business chain of command. Apart from the traditional system, there are a few types
of organizations that come together; however, they are not very popular and not very effective in
doing business and organizing business.

Structure of organization:
A small guesthouse with a small group of staff can include a two-level structure with the owner at
the top as well as lines corresponding to the maintenance, booking, and maintenance of the house.
The chain link should be attached to additional layers of management including the main board and
area directors, which extend the distribution framework to any of the four layers. The formal
broadcast graph can be as wide as the basic door frame or mounted in a position-by-position
connection throughout the hotel. The hotel should reflect each job title carefully after completing its
authoritative drawing. Each job should be recorded in a logical order within each category and
include a short bond of work responsibilities. This rundown is used by the property owners for
registration and registration checks within the inn. Representatives of our area understand what they
need to do daily if they approach work that may not be visible.
Culture of Organization: Wherever people live and work together, culture builds. Like
communities elsewhere, the culture of succession is growing rapidly, regardless of whether it
continues. As neighboring employees help individuals, our clients see how our business is similar
each time the two connect. Dealing with our culture of friendship, meanwhile, is urgent if we try to
find the right connection each time. Most importantly, at the same time make arrangements that
allow our employees to live by it.
Management behavior of character of Hierarchy:
The benefit of the various measured managers is a natural organization; each representative
understands what to do. This is especially evident when managers have close corporations close to
their representatives and provide encouraging statements and different motivations. Give our
representatives their self-control; tell them what we need to handle without directing each progress.
People tend to like to deal with their work using certain methods; even if we can't help but oppose