LCBB4003: LINDT - Structure, Culture, Leadership, and Management

This essay provides a detailed analysis of the organizational structure and culture of LINDT, a confectionery brand. It explores the functional structure employed by LINDT, examining the roles of various departments and the span of control. The essay delves into the importance of organizational culture, discussing Hofstede's cultural dimensions and their impact on the workplace. It further analyzes the behavioral approach to management, focusing on factors influencing individual behavior and managerial work, including planning, organizing, staffing, and controlling. The essay also examines the roles of leaders and managers within LINDT, highlighting key factors that contribute to effective leadership and management, such as strategic planning, communication, and employee motivation. The conclusion summarizes the relationships between structure, culture, and performance, emphasizing the importance of these elements for organizational success.

Introducing the modern workplace-The structure and culture of LINDT

Table of Contents
INTRODUCTION................................................................................................................................3
MAIN BODY.......................................................................................................................................3
CONCLUSION....................................................................................................................................3
REFERENCES.....................................................................................................................................4

INTRODUCTION
Structure and culture of organization are two basic components that define the way
functions employees and all other activities are being managed in an organization. These two are
one of the most important aspects that help in the nature of managerial work and communicating
the overall role played by leaders’ managers and defining the variables of effective leadership
and management of the organization. Present report is based on an essay writing that consists of
detailed analysis of relationship between structure culture people and the performance of
organization this there is discussion of the behavioral approach to management with the
understanding of factors that affect individual behavior and various differences occurring
because of such behavior (BeugelsdijkKostova and Roth, 2017). Report is based on retail
organization LIND is a confectionary brand that was founded in the year 1845 and is famous for
their chocolate bars, truffles and other sweets. Its headquarters are present in Kilchberg,
Switzerland. These are some of the elements that determine the overall functions and process of
managers that is part of every organization and help them in effective functioning.
MAIN BODY
Organizational structure is very important aspect of every organization and it is related with
culture that affect on the business performance. in LINDT there is following of a functional
structure in which there is division made on the basis of functions such as marketing sales
finance research and development human resource and other necessary activities have been
divided based on the functions they are going to be performed.
Span of control is the activity and number of functions for which a individual or organization is
responsible in case of LINDT disability is of the Human Resource Department who are actually
responsible for management of controlling of all the functions operations activities and
employees that are part of organization (Anitha2016).
Organizational structure is a formal system of roles and authorities that help in determination of
how managers and Associates are working together it is basically a pattern of relationships that is

part of different organization position and used to define the overall process of management that
helps managers in performing their major functions of planning directing organizing leading
controlling all the activities and employees.
Culture on the other hand is the values shared by managers and the top management with their
employees and all other stakeholders to their consumers. If there is presence of effective culture
then there is development of a planned organizational structure that makes it very easy for
managers to implement any kind of changes and attainment of success.
Hofstede culture theory has been developed for the purpose of developing an understanding of
the values at workplace that is influenced by culture. It consist six dimensions are to be
discussed as further.
Power distance index helps in determination of the way that people in the society are willing to
have equal distribution of power in case of LINDT this concept is related with employees
working at various different level posses some power according to their position.
Individualism versus collectivism, According to this dimension individualism is related to social
Framework in which individual is considered on the other hand collectivism represents where
individuals can today family members for a particular group (Marcu, 2016) . In case of LINDT
when individuals are importance as individual units and made them realize that they are very
important for smooth functioning of the organization leads to increasing of the moral instead of
collectivism where they are seen as a part of the whole work was of organization.
Masculinity versus feminist this Framework is related with the dimension with achievement
material rewards that are for employees in the organization and femininity stands for cooperation
and caring nature of the organization in case of LINDT, there has to be equal proportion of both
the aspects such as there must be assertiveness and modesty presence in the overall culture of the
organization that will help employees in adjusting and tough versus tender culture (Basu, 2017).

Uncertainty avoidance index, it is the dimension that expresses the amount of degree to which
members are feeling uncomfortable with the presence of high uncertainty. so in LNDT, there
should be it's made by the senior management to reduce the risk and chances of uncertainty for
employees so that they are willing to make higher contribution towards the organization and it
will help in having a relief and consistent mental support that is very important for performing
responsibilities in a appropriate manner.
Long term orientation versus short term normative orientation, this aspect is related to
maintaining of links with past while dealing with the challenges of future (De Lillo, 2019). In
case of LINDT, there has to be proper guidance provided to employees in whom there must be
payment made to make them realize the learning’s from past mistakes and make future attempts
to not repeat those mistakes. Further, there should be timely divided so that employees are able
to adjust with the overall culture and deal with overall challenges that occur in their way of
performing assigned roles.
Indulgence versus resistant, it is respect that allows living with free gratification and Human
Rights that help in enjoying life and Resistant stands for society to suppress gratification
(Coppin, 2017). In LNDT, there should be comparison of the personal preferences and a proper
proportion that is maintained between enjoyment of life for employees and strict norms so that
employees do not feel that they have to work under such strict rules and they get time for their
quality of life.
Above discussed are some of the aspects of Hofstede culture management theory that is
very important to be implemented by the top management of every organization so that they are
able to establish a balance between the structure, culture and better performance of their
employees.
There is different kind of managerial work which includes planning, organizing, staffing,
directing as well as controlling the employees within business organization. It helps them in
performing different activities and function in an effective manner. And also they find deviation
in order to take corrective action. There are various functions and process of managerial work
which is adopted by LINDT Company, the first part is planning in which it the responsibility of

manager to make effective is planning for achieving goal as well as objective of business
organization in stipulated period of time. “They want to analyze where the organization is and
where they want to be”. After planning, the supervisor organizes the structure in such a way that
helps in accomplishing vision in given time period. In assistance of this, they handle the
workforce in a suitable manner that helps them in performing their work in timely manner. After
managing the structure in well-defined manner, it is necessary for manager to recruit capable and
talented employees that helps in increasing the performance level of employees at workplace.
Moreover, the top management provides direction to its staff to perform their work well for
boosting productivity as well as profitability level at workplace. Furthermore, the supervisor
found variation that helps them in taking effective decision for success and growth of business
organization. They make comparison among the desired as well as actual plan in order to found
any deviation which occurs within business organization. And they take effective decision based
on deviation arise at workplace. Apart from this; the leadership provides guidance to its
subordinates for increasing their morale as well as motivation level in order to accomplish vision
of organization in short span of time. And also, it creates positive atmosphere within business
firm Govender, 2017)
There are various roles which must be performed by leader adopted by LINDT in
order to guide employees at workplace. The leader makes effective strategies and tactics for
gaining productivity as well as profitability in targeted period of time. They also communicate
the goal and objective to its employees in an effective manner. And also, they bring innovative
culture in order to perform difficult task in easy manner. A Good leader must execute their work
in innovative way. Beside form this, they motivate the staffs towards acceptance of changes
occur within organization. And also resolve the conflicts and grievances which arise among
employees at workplace. The leader conducts effective training session for its employees in order
to increase their skill and knowledge for performing their work in better way. Apart from this,
they build a team for taking an appropriate decision which will be beneficial for success and
growth of organization in future period of time (Pedler and Burgoyne, 2017).
Moreover, there are key factors helps in becoming effective leadership and
management. It is necessary for leader to provide guidance to its personnel in such a manner
that helps them in serving their customer in an appropriate manner. The leader of LINDT focuses

on motivating staffs in such a manner that helps them in satisfying the customer in order to
increase sales as well as profit in future period of time. It is the responsibility of good leader and
manager is to set goal in which employees of company performing their work. And also, they
give their time to its staffs for understanding their issues and problems faced within business
organization. In addition to this, the effective leader also solves their conflicts and grievances
among employees in order to build positive environment at workplace. It has been stated that, the
effective leader encourages employees that helps in taking action. On the other hand, the
manager plan and control the activities and functions related to performing actions in better way.
Apart from this, they take too much risk in order to maximize profit at workplace. It aid
assistance in performing different business activities and functions in an appropriate way for
gaining sales as well as profitability level in upcoming period of time. In addition to this, the
leader provides guidance to its employees for executing their work for achieving goal and
objective of business organization in stipulated period of time. It helps them in increasing sales
and profit in upcoming time period. Therefore, the leader of LINDT focuses on motivates
employees in such a manner that assists in better serving the customer in order to retain them for
a longer period of time. And also, it builds positive brand image and reputation of company in
front of customer (Long, 2018).
The behavioral approach signifies that the management team focuses on maintaining
positive relation among the employees within business organization. In addition to this, they
emphasized on boosting satisfaction and motivation level of employees at workplace. The
manager is people who get their work perform with others in order to achieve goal and objective
of business organization in stipulated period of time. Apart from this, the management team of
LINDT focuses on maintaining good relationship with its employees at workplace. There are
different factor which influence the ability of an individual person within business organization it
includes ability of employees in performing their work in better way at workplace. Another
factor is culture, the various employees comes from different background and heritage for filled
the certain vacant position within business organization. Moreover, perception is the individual
ability and capability to anticipate the things in better way before performing it. Therefore, there
are different factor which influences the individual person in executing their task in better way
for achieving goal and objective in stipulated period of time (Govender, 2018).

CONCLUSION
It can be concluded from the above essay that there has been a discussion of overall
relationship between structure cultures and that there are certain important aspects that help in
smooth functioning of organization. There is also discussion of the behavioral approach that is
very useful in development of factors for individual behavior. Role played by leaders and
managers is very important for determining the nature of managerial for in terms of process and
functions to be performed. Theories have been developed that assist in smooth functioning and
one such theory is Hofstede culture management theory that help in carrying on of the functions
in a more appropriate manner.

REFERENCES
Books & Journals
Anitha, J., 2016. Role of Organisational Culture and Employee Commitment in Employee
Retention. ASBM Journal of Management, 9(1).
Basu, R., 2017. Innovative Work Behaviour of Bank Officers and the Culture of Learning
Organisation. ASBM Journal of Management, 10(2).
Beugelsdijk, S., Kostova, T. and Roth, K., 2017. An overview of Hofstede-inspired country-level
culture research in international business since 2006. Journal of International Business
Studies, 48(1), pp.30-47.
Coppin, A., 2017. Organisation Structure and Design. In The Human Capital Imperative (pp. 45-
49). Palgrave Macmillan, Cham.
De Lillo, C., 2019. Variations in the beneficial effects of spatial structure and serial organisation
on working memory span in humans and other species.
Govender, K., 2018. The Relationship Among Leadership, Organisation Culture, and
Performance in the Public Service. Advanced Science Letters, 24(7), pp.4914-4917.
Govender, K.K., 2017. Leadership Styles, Organisation Culture, and Employee
Performance. International Review of Management and Marketing, 7(4), pp.191-200.
Long, S., 2018. The perverse organisation and its deadly sins. Routledge.
Marcu, M., 2016. How to discover the culture of an organisation. Social Sciences and Education
Research Review, 3(1), pp.115-119.
Pedler, M. and Burgoyne, J.G., 2017. Is the learning organisation still alive?. The Learning
Organization.