Organizational Communication Case Study: Analyzing Management Issues

This case study delves into instances of management failures within an organization, particularly focusing on communication breakdowns and the ineffective application of human resource theories. It highlights issues such as a lack of teamwork, employee disregard, and miscommunication stemming from a closed system approach. The analysis identifies the detrimental effects of a 'Country Club Management' style, leading to employee disinterest and a win-loss environment. The case study proposes solutions, advocating for the implementation of Team Management Style and System IV theory to foster a participative organization. It also suggests integrating Maslow's Hierarchy of Needs to address employee psychological needs and enhance overall organizational performance by improving communication processes and rewarding employee innovation.

Running head: ORGANIZATIONAL COMMUNICATIONS
Organizational Communications
Name of the Student
Name of the University
Author Note

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Introduction
The following paper will look to focus on the issue of the management failures in the real
life situations. The management of the organizations is liable for maintaining a proper approach
for maintaining the smooth operations. The managers are always responsible for keeping the
operations swift and smooth (Bucherer, Eisert & Gassmann, 2012). This will surely increase the
efficiency and sincerity of the organizations in the best ways. However, the real life situations
would be described in this paper to analyze the difficulties the managers would have to deal with
the problems properly. The problem would be defined and the probable solutions would be
outlined in this paper as well.
The Story
Some important things had been done within the organization using the some important
human resources theories. In the beginning, the organization had been using the Managerial
Grid theory as invented by Robert Blake and Jane Mouton. However, they have also faced
some problems when this theory was being applied within the organization. The employees of
the various organizations did not show any kind of proper team work. This had hampered their
productivity as well (Bârgău, 2015). Some important issues had been found out in the
implementation of this theory in a major way. I sat down with a number of employees and found
out that the employees had been the major victims of the disregard. This is why they were not
motivated at all The priorities of the employees were completely overlooked just to ensure the
high productivity of the company (Denti & Hemlin, 2012). However, out main focus was to
create a good cultural environment for the employees to work in. The importance of the various
rules has been discussed. This will be very much important for them to be successful. The closed

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system has not been followed within the organization and this has created huge
miscommunications among the employees as well. However, it will be very important for the
organization to obey the rules that will make the situation in other contexts as well. The
organization has been maintaining the several policies and regulations that will be legally very
important. The training of the workers is also arranged by the organization on a regular basis as
well (Bârgău, 2015). My role also was to determine the ways the organization could move
forward and earn more profits. The product and service delivery of the organization was the
process that I had to pay the most attention on.
Where things went wrong
The issues became very critical in applying the Country Club Management approach
within the organization for better outcomes. The win-loss situation was created within the
environment of the organization and this signified the fact the employees had completely lost
their interest in working. The disregard they had to endure on a regular basis was not at all
healthy for their confidence to be boosted (Bolden, 2016). This has been an impoverished
management approach or style since the members of the team were not given the proper
rewards for their contributions to the company. Some of the managers of the different
departments had only cared for themselves (Denti & Hemlin, 2012).
The managers did not even have the proper care and respect for the employees. They did
not even showed any interest in paying the proper wages as a mark of appreciation on time. The
benefits of working are not given to the employees at all. The organization has been facing
several problems within their operations. Some of the managers in different department have

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stressed on the machine like communications for the progression (Bârgău, 2015). However, this
cannot be supported since this approach will take apart their innovative capabilities.
The tenure of the employees is not measured before they are being assigned to the
various works. This is why the organization has been facing several problems regarding the
capacity of their employees. I must say that the stability of the tenure should be given the proper
priority indeed. The people would have to take the added responsibilities for the growth of the
organization indeed (Bolden, 2016). The unity has not been maintained in the commanding
sections by the authorities. This has been a huge problem for the organization to implement the
various approaches for their success.
Solutions
In this scenario, some steps should have been taken as per the depth of the problems. It
has been seen that the implementation of the Managerial Grid Theory has not offered much
advantages to the growth of the problem. However, the Team Management Style could be
implemented in this context as this will yield better results in terms of team work within the
organization. The employees need the proper respect and the facilities as they have been
contributing their best for the growth of thee company. If the organization chooses to implement
this style, they will be highly benefitted. The win-win situation will be created within the
organizations and this will be very much helpful as the employees will gain the proper
motivation. Every employee would each other for the completion of the work in a better manner.
The employees are much creative and they are always willing to provide creative ideas to their
peers.

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The System IV theory can be used here with the stress being upon the participative
organization style. The team work is the main thing here and the input of all the employees is
judged with the proper value. The employees had lost their confidence when they saw that their
views were not being given any priotity. However, in this style or human resources approach the
managers would always consult with the employees and take the final decision on critically
analyzing the best one. The thinking of the employees will really have an important say. Thus the
organization will have to change the selection of theories in the best manner
The Hierarchy of Needs theory by Abraham Maslow can also be implemented by
focusing on the psychological needs of the employees and providing them with the proper safety
and security. The use of some theories will be much appropriate to find the resolutions for this
problem within the organization (Bolden, 2016). I must mention the organizational adaptation
and progression are very important factors for the success of the company in various ways. The
stress should be put on the increase of the performance. However the approach of
communicating like machines should not be followed since it will hamper the creative and
innovative thoughts of the workers in a large manner. If the innovation of the employees will
have to be increased, the only way to do it is to reward the workers with the additional
remuneration apart from their monthly wages.
Conclusion
As the main points have been discussed in the above sections, the conclusion can be
drawn in this one. The proper solutions will have to be implemented for the betterment of the
conditions within the organization. However, it will indeed be very important for me to improve
the communication process within the organization. Thus I will have to make the proper

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arrangements of the formal training on assessing the consumer needs in the best ways. I will also
have to implement the opportunities I have in front of me so I can make the best utilizations out
of it. On the other hand, I will have to make the employees understand that the innovation
process cannot be utilized without their positive contribution. This is how I would go on to make
my innovative strategies implemented successfully to gain the competitive advantage.

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