Evaluating Equality and Diversity Policies at Marriott Hotel

This report investigates the impact of equality and diversity policies on improving the daily activities of workers, focusing on Marriott Hotel. The report begins with an introduction outlining the background, aims, objectives, research questions, and rationale for the study, along with a project management plan detailing costs, scope, time, quality, communication, risk, and resources. It includes a work breakdown structure and Gantt chart to manage timelines. A literature review provides context by defining equality and diversity, examining policies used by organizations, and highlighting their importance in enhancing employee activities. The research methodology section details the qualitative approach, interpretivism philosophy, and inductive research method used for data collection. Data analysis is performed using thematic analysis, with findings from surveys presented to assess employee understanding and perspectives on equality and diversity. The report concludes with recommendations for Marriott to enhance staff performance, along with a reflection on the research process.

MANAGING A SUCCESSFUL
BUSINESS PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
Background.............................................................................................................................3
Aim and objectives.................................................................................................................3
Research questions.................................................................................................................4
Rational...................................................................................................................................4
Project management plan that covers important elements.....................................................4
Work break down structure and Gantt chart to cater timelines..............................................5
LO 2.................................................................................................................................................7
Literature review....................................................................................................................7
Research methodologies.........................................................................................................8
LO 3.................................................................................................................................................9
Data analysis...........................................................................................................................9
Conclusion and Recommendations......................................................................................19
LO 4...............................................................................................................................................20
Reflection.............................................................................................................................20
REFERENCES..............................................................................................................................22

INTRODUCTION
LO 1
Topic-
To investigate the impact of company policy pertaining to equality and diversity in order
to improve day to day activities of workers.
Background
In recent time, it is quite difficult for management within any industry or sector to
manage performance and day to day actions of their diverse workforce (Pollitt, 2018). Increasing
needs and demands of labour market affect management practices and styles effectively.
Equality and diversity is the main concern of people, it is one of the key factors that put positive
impact on business growth and success when firm follow policies related to these. Both these
components mean a lot of things, it is all about respecting applicants for their individual age,
race, career experience, gender, beliefs, skills, sexual orientation, cultural background and more.
The current study is based on Marriott hotel, which falls under category of leading hotels in UK.
This assignment will discuss different forms of research methods that will use by researcher to
gather a lot of data about above chosen topic.
Aim and objectives
The aims of this report is to identify the influence of business policy pertaining to
equality and diversity in order to improve daily activities of workers. A study based upon
Marriott hotel.
Objectives-
 To understand conceptual concept of equality and diversity
 To determine different policies utilized by organization to maintain equality and diversity
within a workplace.
 To examine the significance of policies implemented by firm for improving day to day
activities of applicants.
 To recommend possible suggestions to Marriott for enhancing staff performance at
workplace.

Research questions
 What is the meaning of equality and diversity?
 What are the different policies used by Marriott hotel to maintain equality & diversity at
workplace?
 What are the importance of policies applied by company for enhancing daily activities of
staff?
Rational
The main reason for choosing this topic is that, to identify what policies Marriott hotel
develop for workers, that improve their performances and activities on daily basis. Research
wants to determine the impact of policies on staff activities which may be affect positively. The
another reason for conducting research on the basis of chosen topic is that, it gives a lot of
knowledge about varied methods can be use pertaining to equality and diversity in order to
increase productivity and performance of working people. By doing this research, individual gets
to know about many new approaches, due to which the employees get a lot of benefit.
Project management plan that covers important elements
Project management plan aids in evaluating and ascertaining varied aspects related to
management of project and manage all key activities accordingly in systematic manner (Silv and
et.al., 2018).
Cost-
This element determines that what are the different costs that can be incurred in
conducting of investigation and then amount that will be important in implementing suggestions
that have been determined in firm (Davis, 2017). In current research there can be a total amount
needed of £ 250.
Scope-
The scope of this investigation exceeds to analysis of policies that are created by Marriott
hotel in order to enhance activities of existing and new candidates. With the help of this research,
chose and other company get information about policies that enhance abilities and activities of
staff.
Time-

Time needed to conduct research will be an inexact time frame of 110 days. Scholar will
conduct investigation in systematic and ethical manner and practices undertaken will be efficient
where data gathered will be in appropriate way.
Quality-
This aspect of investigation can be utilized to ascertain collection of data and then
conducting further activities in relevant manner. Researcher to improve the quality of work will
gather data from valid sources which is quite beneficial for them in term of providing appropriate
findings.
Communication-
It is one of the major parts of investigation which assures that work is completed in
systematic manner and outcomes are communicated efficiently. Investigator will communicate
findings of investigation by determining varied stakeholders interested in firm and research and
then communicating outcomes with owners, leaders, managers etc.
Risk-
It will illustrate that what are several risk factors that scholar might encounter during
undertaking current research. Researcher while conducting research will face different risk that
affect on its performance. It includes financial risks, lack of knowledge and financial risks.
Resources-
There are range of key resources that investigator will require for research that is being
undertaken such as needs of human resources, technological data and other things in current
investigation.
Work break down structure and Gantt chart to cater timelines
Task Mode Task Name Duration Start Finish Predecessors
Auto
Schedule
d
Formulation of topic 1 day 12/07/20 12/07/20
Auto
Schedule
d
Formulation of aims,
objectives and research
questions
2 days 12/08/20 12/08/20 1
Auto
Schedule
d
Research methodology 3 days 12/09/20 12/09/20 2
Auto
Schedule
d
Data collection 5 days 12/10/20 12/10/20 2,3

Auto
Schedule
d
Analysis and
interpretation of data 7 days 12/11/20 12/11/20 4
Auto
Schedule
d
Draw conclusion and
recommendation 1 day 01/12/21 01/12/21 5
Auto
Schedule
d
Draw reflection 2 days 01/01/21 01/01/21 6
Auto
Schedule
d
End of project 1 day 01/02/21 01/02/21 7

LO 2
Literature review
Meaning of equality and diversity concept-
According to Chang and Teng, (2017) hospitality industry are focusing on enhancing the
performance as well as motivational level of workers in effective manner, by focusing on
equality and diversity concepts or policies. Equality at workplace play vital role, it means the
level of being equal. It is one of the ideals a democratic society, and so fight to attain varied
types of equality like gender equality, racial, or equality of chances between existing and new
workers, it is often associated with growth towards that ideal of everyone being really equal.
While diversity refer to existence of variations of different features in team of people.
Varied policies used by firm to maintain equality & diversity in work areas-
Bai, Kusi-Sarpong and Sarkis, (2017) highlights that organizations operating under
hospitality industry are developing and using a range of methods or policies in order to maintain
both key components that is equality and diversity. Employees involvement in decision-making
process is one its effective policy that play important role in improvement of workers activities at
workplace.
Madera, Dawson and Neal, (2017) stated that by creating inclusive workplace policy,
company can maintain diverse workforce at work areas and it can help in maintaining equality
and diversity as well in effective manner that is very beneficial for growth of business. It is one
of the best way organization do for their workers.
Importance of policies enforced by company for rising day to day activities of employees-
According to Waxin, Knuteson and Bartholomew, (2019) in competitive environment it
is very essential for company to develop and implement policies which in return increase
performance level of staff because it helps firm to become competitive in market.
Hu and et.al., (2019) contradict that policies related to equality and diversity plays crucial
role in success of business as it helps to enhance motivational level of people which in return

make them able to perform effectively even better than before. These policies will aid in
creating inclusive work culture at workplace.
Research methodologies
Research types-
There are two types of investigation which researcher utilized to carry out variety of
research for organization who is implementing policies for increasing the workers performance
and activities (Queirós, Faria and Almeida, 2017). Qualitative and quantitative are the two forms
of research, in context of present study, scholar use qualitative. It is helpful for them in term of
identifying benefits of policies implemented by Marriott hotel to enhance staff day to day
activities.
Research philosophies-
Positivism and interpretivism are two categories of research philosophies available in
field of research (Heeks and Wall, 2018). For identifying the impact of policies developed by
company to increase workforce daily activities, investigator has selected interpretivism research
philosophy. As it utilized to aid researcher in comprehending human interest link with
investigation.
Research approaches-
It is set of act related to variety of assumption in regard of modes of data can be gathered,
examine and interpretate in company. Inductive and deductive are two types of research
approaches, which are very commonly utilized by researcher (Faems, 2020). Here, in context of
current investigation, scholar has selected inductive research method, one of the main reason
behind choosing this approach is that it is used to support the form of investigation which has
been selected in study.
Data collection-
Procedure of gathering variety of data or info on which final outcome of current research
can be carried out effectively is known as data collection. It is distinguished into two categories
like primary and secondary. In context of this study, researcher uses both secondary and primary
source of data collection in systematic manner. For gathering secondary data in investigation,
there are variety of sources available through which scholar has gone through. It includes books,
online websites, magazine and different article. While collecting primary data in research,

investigator can designing questionnaire under surveys method through which they can collect a
lot of data.
Data analysis-
In order to interpretate a range of data which has been gathered with help of data
collection method, scholar has chosen thematic data analysis technique. It can be said that,
different secondary data collected by investigator has been analysed with support of thematic
tool, in which researcher have presented different info with support of stats related to Marriott
hotel. It is the best tool researcher can use to analyse gather data in effective manner.
Sampling-
It is all about values and principles that scholar in field of research uses to select
individual from large number of population to gather data related to above topic. Investigator has
selected 30 workers of Marriott on basis of simple random sampling method under probability
approach.
Ethical consideration-
In procedure of carrying out this study for Marriott hotel, researcher has make assure that
all ethical consideration has been considered by them. They make ensure that overall data which
has been gathered is collected with the help of relevant or reliable sources either primary or
secondary. At the same time, investigator has also made assure that appropriate amount of
confidentiality has been kept up throughout procedures of conducting research for chosen
company.
LO 3
Data analysis
Theme 1- Do you comprehend the concept of equality and diversity?
Yes 28
No 2

Interpretation- Equality and diversity are the key components of success and growth of
an company. The understanding about both these elements are very important for individual as it
helps to enhance their performance degree even better. Out of 30 respondents, 28 participants are
in favour of first option, they have appropriate comprehending about concept of equality &
diversity. They understand its importance and benefits at workplace. On the other hand, out of
selected respondents, only 2 people are in favour of second option. They do not have any
understanding about above statement.
Theme 2- How organization according to you, improve day to day activities of workers?
Developing policies 20
Planning training sessions 4
All above 6

Interpretation- in order to enhance the performance of applicants, management do a lot
of attempts which is quite beneficial for workers and employers as well. According to 20
respondents out of 30 selected by researcher are in favour of first choice. They think that by
developing effective policies pertaining to equality and diversity, organization enhance workers
daily activities at workplace. People have their own point of view regarding above statement, out
of 30, 4 individuals think that by planning training and development sessions, management
improve staff performance in effective manner. At last only 6 respondents are in favour of last
option, they think that company are doing both things for purpose of increasing activities of
employees.
Theme 3- Do you agree that Marriott hotel is developing policies to enhance workers
performance?
Agree 25
Disagree 3
Neutral 2

Interpretation- To build strong workforce and develop inclusive work culture at
workplace, organization while operating within hospitality industry develop variety of policies in
context of increasing applicants daily activities. Majority of respondents are in favour of very
first option, out of 30 25 are agreed on above statement. They think that Marriott hotel for staff
welfare develop policies, As they encourage people to take part in process of decision-making. 3
Respondents out of 30, are disagreed, they believe that company is not developing any plan or
policies. Rest of the 2, do not have any idea about any activity in firm.
Theme 4- Does firm's policies have an impact on staff activities at workplace?
Yes 28
No 2