A Report on Employee Motivation Strategies in Nando's Chain

This report analyzes employee motivation within Nando's chain, focusing on factors like flexible work environments, employee recognition, empowerment, and pay. It explores how motivation affects employee performance and highlights the impact of benefit cuts on morale and productivity. The report also discusses Nando's initiatives to increase basic pay, provide additional benefits like free food and flexible timing, and engage the workforce through sponsorships like the Paralympic Games. It emphasizes Nando's belief in its people and the various benefits provided, contributing to high employee ratings and a positive work environment. The analysis also references Sainsbury's and the importance of motivation for their workforce, drawing parallels between the two companies.

Employees Motivation
in Nando’s Chain.

MAIN BODY
Theme 1: Employees requires motivation at Nandos
Nando's is a South Africa based fast food outlet which is famous for its grilled peri-peri
chicken. Presently Nando's is operating its business in 30dofferent countries with 1300 different
physical outlets. The company was founded in 1987 by Johannesburg, later in the years the name
of the organisation was renamed after the first born son of Fernando's. The company expanded in
2010 with the help of advertisements which declared the brand to be one of the world's top 30
local food brands, the same year the brand made its successful presence in the UK market and by
2012 Nandos opened its 1,000th store (Bibi,and Majid 2018). Nando's being the modern food
business chain change the perspective of the British fast food market. The factors that indicates
the need of motivation among the employees:
 The employees working in the restaurant front needs motivation as handling customers
and facing them every day with an unsatisfactory work environment will only bring draw
backing effects for the business which can be overcomes by providing flexible working
environment to the employees so that they can strike the work life balance that they
deserve and need.
 Acknowledging the employees plays an important role as they feel the worth of the work
an effort that they are putting in the work they are doing, it happens when they are
recognised by their managers and involved and heard.
 When employees are not given the credit for the task they have diligently performed
leads to demotivation, which will ultimately pull them back from performing the tasks the
way they were earlier.
 The management should be open to feedbacks do that the employees can suggests the
changes that will prove to be beneficial for the company as well as, will provide a sense
of authority among the employees.
Theme 2: Empowerment and pay motivate the employees
There are several factors which can prove to be beneficial for motivation purposes out of
which empowerment and increase in pay have additional significance. In an organization when
the employees are empowered it provide authority at the same time provides the confidence that

they need to excel in the task, it refers to the situation when the company provides all the
required resources for the completion of the tasks.
For truly empowering its employees the company needs to work consistently towards the
feedback that has been provided by the employees, and delivering the results. Providing
autonomy in the operations which will help the employees to develop leadership and risk
management skills. Reconsidering the employee’s skills and how they are utilizing them to
develop their own abilities (Suganya 2021). Training the employees well with the tools and
techniques that will be utilized consistently while the execution of the processes along with the
soft skills depending on the job profile they have been on boarded. The benefits associated with
the empowerment of the employees and pay raise includes;
 Motivation among employees – As the company believes in providing functional
autonomy which creates a sense of authority among the employees which ultimately
increases the motivation within the employees which helps the business as well as the
employees to grow.
 Leadership – Well experienced and qualified leaders knows the importance of
empowering their employees as it develops trust within them on contrary to those leaders
who do not give enough importance on empowering their employees.
 Delegate to develop
The Company is focusing on opting various ways to improve the organizational structure and to
promote the better understanding between the employers and the employee. Delegating work is
an effective tool which ca help the company to complete the work by assigning the tasks to the
different employees and the team members so that they can distribute work according to the
skills and the field of interests on the workers which can be helpful in increasing the productivity
and functional ability of the firm.
 Setting clear Exceptions
The company also sets the boundaries in which various tasks and activities will be performed so
that the employees can be free and assigned by the work which is required to be done. By setting
clear expectations the employees are given permission to take and make decisions which will
motivate them in the sense that they are also considered as an important part of the Organization.

Theme 3: Performance of Nandos is getting affected due to poor motivation among
employees
Employees are responsible for the success of the company directly or indirectly, the
values they carry within themselves in the perspective of the company determines the work
culture and work ethics that the company abides which even attracts the stakeholders and future
investors to invest in the company, so when the employees lacks motivation, the organization
needs to take immediate and effective measures to resolve the difficulties that the individuals are
facing. The major reasons because of which the employees start losing their motivation are as
follows:
 When the skills of an employee don’t match with the task or the project that has been
allotted, the person starts losing interest which reduces the employee’s efficiency with a
tremendous rate, to work on this issue Nando's needs to train their employees well, by
which they can pick up the tasks that will be allotted.
 When the employees are not given the credit of the work they have done results in the
self-doubt and low self-esteem of the employees as they have never enjoyed the phase of
achievement as the management never rewarded, this makes it important for Nando’s to
give credit to its deserving employees.
 It’s tough to manage and execute everything manually for which it becomes necessary for
Nando's to adapt the updated and effective soft wares which helps the employees to
execute their processes with efficiency and helps the employees in regaining their
motivation and self-belief.
Theme 4: Cut in other benefits are the main reason of demotivation
Cuts in other benefits or payments definitely turns out to be beneficial for the small
businesses to make some additional savings for the further investment in the business, but this
tremendously effects the morale and motivation of the employees which is far beyond expensive
for any scale company (Jayathilake,and Annuar,, 2021). On one hand these deductions prove to
be beneficial for the company for small duration but providing the benefits and the total pay to
the employees will bring long term benefits to the company. The employee demotivation can
also result in the decreased productivity. The cut in various employee benefits can reduce the

functional ability of the Employees which can Affect the organization. The cut in benefits of the
Employees have various results such as, Reduction in Loyalty as the employees are stressed over
the next cut off and the situation which can arise on next. The employees also take the decisions
to leave the job or to resign from that Business or an organization so that they can find better
opportunities and better pay which can motivate them to work in an effective and efficient
manner which can also motivate them to give the best of their potential to the organization.
Employees start developing the feeling of being devalued which eventually reflects in
the quality of their work, when the benefits and pay is not given to employees according to their
ranks makes them doubt their worth and they start feeling lower in comparison to others.
Employees which are not given enough credit and appreciation for the hard work they are putting
in, will result in their decreasing morale (Zoltners and Lorime2021). With a deducted pay
increased productivity can't be expected, the deductions take away the spirit of hard work, which
will affect the business in many areas which will not be fruitful in any scenario. When the
company doesn't provide the financial stability it leads to reduced loyalty as the employees starts
to look for new opportunities by who provides the perks and the fair atmosphere that the present
company is not.
Theme 5:The Nando's increase the basic pay to motivate the workforce.
Additional benefits with the standard pay something that experienced employees looks
for, along with increasing the salary of its employees Nando's has put its emphasis on other
benefits also which includes flexible work timing, free food, the employees are allowed to take
the unsold food with themselves as it not only prevents the wastage of the food but also creates
brand value among the employees, there exists additional discounts for the employees of the
cafe(.Khandelwal,and Shekhawat., 2018). Through various surveys it’s understandable that
employees will choose a standard paying job with additional health and leave benefits instead of
a high paying jobs with no such benefits.
In an analysis executed by the Human Resource Management Society of the US
discovered that 85% employees believe that a pay raise and compensations helps in increasing
the motivation of employees and makes them work harder by using their optimum capabilities,
which were not being used earlier as they were not being rewarded for the work they were
putting in. The overall benefits except the standard pay are very crucial as they determine the

working environment of the company, employees can have different rates of satisfactions even
while having the same pay but some with benefits.
Well there exists several factors which derive the practice of providing benefits to the
employees including, the company's budget as this regulates the way in which the money will be
spent, compensations and benefits are considered as expenses for the company, so its needs to be
seen that the limit of the budget is not extended. The benefits and compensations are provided
after reviewing the salary as it sets the bench mark for the organizations.
Theme 6:The Nando's sponsors the Paralympic games for the engagement of the
workforce.
The people of Nando's believes that its not just a chicken shop but the business is about
the people who cook the chicken and are indulged in providing the services, several factors
affects the functioning of an organization, for which organizations focuses on developing
methodologies and strategies to investigate the ways by which the interest of the company can be
protected (Krishna, and Upadhyay 2018). The human resource of an organization holds the
spirits of the employees and is responsible for the effective working of the company along with
employee satisfaction. Nando's have been constantly making efforts to develop the feeling of
belonging with the band in the employees for which the human resource to keep its employees
indulged.
Different organization adapts different ways for employee engagement, the most
common way is to indulge the employees in different sports or any other fun activity which is
conducted by the human resources of the organization, which helps the employees to develop the
bond among themselves and also help them in concentrating more in their work.
Theme 7: Nando’s motivate employees by facilitating with different benefits
In 2019 Nando's made its presence in on the Glass door and was highly rated by the employees
of the business, 94% of the company employees approved Nando's working environment and
style which eventually made the CEO of Nando's as the top CEO of 2018. As the company
believes that the business is because of the people that works for the company, on the basis of
this philosophy Nando's has provided several benefits to its employees as stated in the glassdoor
reviews which are as follows;

 Employees at Nandos are allowed to take unsold food after every shift which can be
considered as fee food, along with it the employees gets paid leaves, office parties and
many more other benefits, through Perk box a technology that is being used by the
company to allocate the benefits to their employees. Its noted that even with the long
working hours and tiring shifts the employees of Nandos rated the company 4-5 stars
because of the other benefits that the company is providing as it helps the individuals to
save (Habel, and Linsenmayer2021). This makes its noticeable that employees do give
preference to perk and benefits, so it should be known that if an organization has a pretty
hectic work schedule it should be balanced out with the perk and benefits, as keeps the
morale of the employee high and gives a sense of happiness to the individual.
 Many employees of Nandos has mentioned on different platforms that how friendly and
cordial the other employees and management are, many employees prefer to stay in the
same company because of the friendships that they have developed with the employees
and their mangers. This indicated that Nando's is good with its work ethics and the values
such as honesty, passion and integrity.
Theme 8: Employee motivation at Nando’s increasing the retention
Motivation is the key factor which derives the employee’s satisfaction which ultimately
brings employee retention, it catalysis individual’s success which results in their career growth
and helps in being the best version of themselves. The management has an important role to play
in the retention of the employees who already known the ways in which the organization
executes their functions and perform way better than the employee who has just recently joined
(Atefi, and Carlson2018). It’s crucial to appreciate and give credit to individuals who have
performed well and bring profits in the organization, it’s not necessary that the appreciation
needs to be in a materialistic way, verbal appreciation also comes along.
For developing loyalty among the employees its essential that the top performers get all
the limelight, as this will promote others to give their level best. The employees need to take the
ownership of their work and which can only come through motivation, as when the employees
will start having their ownership's they will be able to achieve the expectations that their
managers have from them. Daily, weekly or monthly dose of motivation needs to be sent by the
superiors to keep their teams motivated.

Incentives of all forms are a good way of motivating the team members, the employees
who have been performing well throughout should be recognized in front of all the employees
which will boost the motivation of the employee also will make the employee realized that the
company do consider his/her work which will help the company to retain the employee. (Obal,
and Morgan 2018). Employee retention can’t be expected from the company who doesn't
believes in motivating its employees, as no one like to continue at a play where his/her hard work
is not recognized and if they are not being treated well. It is considered as an important part of
The Business and the organization which can be helpful in increasing the functional ability of the
Employees as well as their work desire to perform effectively and efficiently in the organization
Reducing the chances of workforce reduction and other problems. If the company wants their
employees to continue with their positions, it needs to practice various motivation factors, to
recognize the work of the individuals.
Theme 9: Employee motivation augmenting the sales at Nando's
Money is not the ultimate factor which is responsible for motivating the employees, as it
is noticed that people with higher packages lacks motivation. Sales is a department which is
tiring and exciting at the same time as compared to other teams the sales teams enjoys much
more incentives, as they can make good money in the department, but as mentioned money is not
the ultimate factor to drive the teams with the same excitement and motivation throughout the
execution of the project.
If the employees finds motive in the work that they are doing, brings a sense of
motivation and passion for the work, which makes them walk through the entire process
(Novianty,and Evita2018). Until and unless the sales team does not comply with the mission and
vision of the organization the company will not hold any significance, the employees drive their
motivation from knowing how the product will resolve the issues of common individuals.
Altogether the work of the Salesforce should be valued by the higher management, and showing
the impact that they are creating in the organization, which can be done by involving them in the
decision-making processes along with their career advancement with performance based
increment.
The management should focus that the internal competition among the team do not
extend as this may lead to internal conflicts which will not be appreciated under any scenarios.

The motive of the company is to compete with the competitors not internally. Sales teams should
be given the authority to experiment with new methods and to implement new ideas which will
help the business to expand on a larger scale and grow within, for which the team seeds the time,
freedom and their own personal space to cultivate their ideas. Sale people should be responsible
for closing the deals as this provides a sense of authority.
Theme 10: Nando’s becoming an attractive employer
Why one should join Nandos? Well seems like a legit question, and with a more sorted answer as
the company believes in the people and focuses its functioning on this philosophy of providing
for the people who are working for the company. Nando's has provided many perks to its
employees which compensates the long and tiring work shifts. The company provides free food
in every shift to its employees, the food which was not sold during the day this not only prevents
wastage of food but also helps promotes savings, as the employees do not have spent money for
their food (Ahmad, and Siddiqi 2022). Nando’s believes in providing flexible working hours
which does not put the employee in the pressure of serving when the situations are not favorable
along with this the company provides paid leaves and many more facilities through perk box
which allots 40% discount on their every order from Nando's. As the company understand the
needs and provides the benefits necessary to its employees makes it an attractive option for the
job seekers, as the weight age of perks and benefits is more than a high paying job with no such
benefits.

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