Assessing Workplace Culture's Influence on Efficiency at Andicars Ltd

This report assesses the workplace culture of Andicars Ltd and its impact on organisational efficiency. It begins by introducing Andicars Ltd and then uses business environmental scanning and analytical tools such as PESTLE, SWOT, MOST, and business model analysis to evaluate the challenges and opportunities presented by the business environment, particularly in light of the COVID-19 pandemic. The report analyses the relationship between the company's culture and its efficiency in achieving financial and non-financial performance, also addressing ethical dilemmas and choices of action. The analysis includes political, economic, and social factors affecting Andicars Ltd, providing a comprehensive evaluation of the company's operational environment.

Workplace culture and its
impact on organisational
efficiency

Table of Contents
Introduction..................................................................................................................................... 1
Task 1.............................................................................................................................................. 2
Introduction of the organisation.................................................................................................. 2
Business environmental scanning and analytical tools .............................................................. 3
Analytical tools and drivers for the changes with respect to the organisation........................... 5
Assess the workplace culture by using questions surrounding cultural web. ............................ 8
Analyse the relationship between the company's culture and its efficiency in achieving financial and
non financial performance............................................................................................................... 11
Task 2 ........................................................................................................................................... 12
Conclusion..................................................................................................................................... 13
References .................................................................................................................................... 14

Introduction
Constant and rapid changes taking place in the business environment has enabled the business
firms to have a closer look for the numerous factors prevailing in the business environment which make
a direct impact on the business activities and its performance. Emergence of pandemic has transformed
the way of doing business as workplaces are replaced by home office and physical operations are
converted into digital platform. The objective of the report is to identify the factors which have posed
several challenges for the business and enabled business firms to convert these challenges into potential
opportunities. For evaluating the challenges and opportunities due to COVID for the business firm
Andicars Ltd, which has seen the potential in the market to deal with the travel problems of people
amidst pandemic meanwhile keeping their safety and health as their first priority (Annosi and et. al.,
2020). The driving force of Havant operating since the year 1977 which is providing approximately
75000 jobs per weak and providing taxi services to the people of Havant and Waterlooville. Reason for
choosing this company is that it is one of the significant business units of hospitality industry
concerned towards taking care of the needs of people and helping them shifting from one place to
another meanwhile ensuring their safety and security along with boosting up the economic growth.
While working as a driver in Andicars Ltd, it has been observed that there is decline in sales volume as
people prefers to travel by their own cars rather than using public transport which has cause disruptions
in the business activities. The prime objective of this report is to assess the culture and context of
Andicars Ltd, appraise the culture and ethical behaviour presented and evaluate the organisation within
its broader environment using numerous tools. Business analytical tools used in the further report to
identify and determining the business needs are PESTLE analysis, SWOT analysis, MOST analysis and
Business model analysis (Chen and et. al., 2020). These tools will help Andicars Ltd to identify the
potential threats and several opportunities for the growth and prosperity of business firm. The below
report is based on Andi cars. It provides travel services in and around the area Havant. It is involved
with services like Taxis, Cabs, Minicabs, airport transfers and many more. It is associated with iPhone
and Android app which allows an individual to book as well as track your taxi by hundreds of cars in
all the areas. Through this, people can do several things like they can do the booking of ASAP and
future journeys, check the status of bookings, cancellation of the booking being done, track the vehicle,
call the booking office and many more. The report includes introduction with respect to the
organisation, certain analytical tools, PESTEL and Porter's five forces model, key drivers for all the
changes, workplace culture, relationship with the current culture, ethical dilemma and choices of action
(Angouri, 2018).
Task 1
Introduction of the organisation
The organisation which has been selected is Andi cars. It is based in Glouster's city centre and is
constantly operating in and around their surroundings. The company is a leading taxi of Glouster's and
is also privately hired that have around 90 vehicles and remains available throughout 24 hours a day.
Their services are across the nations and takes up each journey whether it is long or a short one
(Aboelmaged, 2018). Their vehicles include 4 seating saloons, 5-5 individual carriers, accessible wheel
chairs and certain luxury cars also. The enterprise always assure that all their consumers are being
offered best level services and attract them at high level. So, with respect to this clean all their vehicles
on regular basis, in good working order and all related signs are being displayed as per the regulations.
On the basis of their services, it is further explained below: -
Card payments: - It is one of the service which is recently being added. In relation with all the

card payments, the company implemented machines in all their taxis through which paying becomes
more easier. The enterprise accepts both debit as well as credit cards and also includes Apple Pay and
contact-less.
CCTV: - It is very crucial for a company that they ensure customer safety and must be their top
priority. So, on the basis of this, company enabled CCTV cameras in all their vehicles in order to add
peace of mind to every journey that consumer takes.
GPS tracked: - During the journey, all individuals want that they feel relaxed. So, in their taxis
they initiated a GPS system though which vehicles location can be easily tracked.
CRB checked: - The priority of Andi cars is always on the safety of people which is a very
important thing and every company should focus on that. So, they also take the aspect of safety in a
very serious way. Before becoming a team member, all the drivers are CRB checked.
Andi cars provide different kinds of services and through that attracted maximum number of
consumers. It is essential for an enterprise that they offer effective services so that they can attract
maximum number of people across the world (Annosi and et. al., 2020). With respect to this, it is
further being explained below: -
Weddings: - Write a reflective essay (500 words +/- 10% words). In this essay, you must outline your
learning and acquired
skills from this module with examples which can be used for employment requiring the exercise of
personal
responsibility and decision making by understanding the organisational workplace cultureThe company
provides certain range of wedding cars for all types of occasions. Along with this, they can also get all
the guests to and from the venue.
Air and Seaport transfers: - The company can pick up an individual to and from the location so that
their journey becomes stress-free and would be comfortable in all the aspects.
Sporting events: - In United Kingdom, there are several sporting events which takes place at certain
locations. So, with help of Andi cars, they help all individuals to reach to the specific location by
providing them all the facilities in taxis.
Mini buses: - Andi cars also provide mini buses which is involved with multi-seat vehicles and also 9-
57 seater coaches. The company offers these services in both the cases which are in relation with
subject to availability and the preceding notice also (Antony and Gupta, 2019).
Business environmental scanning and analytical tools
Both business environment and market environment are described as marketing terms which are
in relation with certain factors as well as forces that create an impact on the ability of an organisation to
maintain and manage successful customer relationships. The concept of environmental scanning is
defined as the procedure of acquiring information about certain programs and also their relationship
with respect to both internal as well as external environment. There are several analytical tools that are
used while doing environmental scanning like PESTEL analysis, SWOT analysis, interviews, market
research and so on. As per the below report, there are different tools which are being used with respect
to COVID-19 pandemic. Each business organisation use the element of environmental scanning as it
allows the company to make best level decisions by focusing on success as well as growth of the firm
(Bacq and Eddleston, 2018). They identify all their strengths and the associated weakness, threats and
different opportunities. In accordance with all the tools and techniques it is being explained below: -
PESTLE analysis: - It is involved with political, economic, social, technological, legal and

environmental factors. This approach is used by a company in order to evaluate all the external factors
which is creating the impact on the performance of an organisation. The influence is created in both
direct as well as negative way.
SWOT analysis: - It is described as different ways which are used to determine both internal as well as
external factors that affect the performance of a company. It is mainly applied at the starting stage only
even before the implementation of any new plans. There are four components involved in this analysis
and these are strengths, weakness, opportunities and threats.
Porter's five forces model: - It is a method which is used in evaluating the competition of a business.
It helps all executives and marketers to look at the balance of power in a market in context with
different organisations on a global level and to evaluate the profitability of the specific industry sector.
There are five elements in this and these are threat of substitutes, threat of new entry, power of
suppliers, power of buyers and competitive rivalry (Bala and Bhagwatwar, 2018).
Analytical tools and drivers for the changes with respect to the organisation
In context with Andi cars, they used different analytical tools and techniques in order to
evaluate complete business environment. By looking at the current pandemic situation of COVID-19
pandemic, there were many external factors that created an impact due to which complete work life got
changed. Individuals face many challenges but at the same point of time, they receive different
opportunities also. On the basis of PESTLE analysis, it is being explained below: -
Political factors: - On the basis of all these factors, they determine the extent through which a
government can create a influence on the overall economy. It is involved with different elements like
fiscal policy, tariffs and so on. In context with Andi cars, as they started doing development in their
certain services, the company faced certain challenges and difficulties also. The reason behind this is
that the company didn't have clear regulations (Bratton, 2020). So, with respect to this there were
many political discussions that took place with respect to their laws in their taxi industry. While looking
at the present situation, it became very much important for Andi cars to enable licenses because the
security is at high level from government.
Economic factors: - These are defined as those elements of an economy performance that
create a direct impact on the company and leads to long term effects. It is involved with different
elements like interest rates, inflation rates, economic growth patterns and so on. In context with the
selected organisation, they operate in a shared economy as it is based sharing all physical as well as
intellectual resources. In comparison with other companies, they are cheaper and it is very easy to book
a taxi. While looking at the phase of pandemic situation, the company economy got affected. As there
were certain cities which restricted the company services because of unfair competition which was
taking place (Brougham and Haar, 2018). It was being analysed that Andi cars is constantly growing as
they are implementing new and efficient services that shows their economic potential. As per today's
situation, the pandemic has affected the economy very much. So, the company is providing their
services at low rate also which is creating a challenge for their competitors.
Social factors: - In accordance with these factors, they affect the social environment of the
market and is engaged with demographics, cultural trends and many more. In relation with chosen
company, almost all the consumers are happy with the services being provided and with the help of
certain apps, it has become more easy for people to do booking. Besides this, the company enabled new
techniques also in all their vehicles like CCTV, GPS tracked and so on. As consumers started enjoying
their rides, they posted their experience on social media sites (Brunsson and Olsen, 2018). During the
pandemic situation, it became more important for the company to attract their audiences so that their
economy remains stable.

Technological factors: - It is in context with innovations in technology which affects the
operations of the industry and it can be done in both favourable as well as unfavourable way. Andi cars
is getting active on social media and all their consumers used to post about their experiences during
their journey. The company also provided an app through which bookings used to be done and the
prices were dependent on the location, traffic and weather too. In today's world, technology is the most
important thing because it leads to better competitive advantage. As companies faced loss during the
pandemic so it became more important to attract their consumers. On the basis of this, Andi cars
continuously uses innovative technologies and making improvements.
Environmental factors: - These factors are indulged with those that are influenced by the
surrounding environment. It is in relation with different aspects like farming, agriculture, climate and
so on. In relation with the selected company, they are making continuous efforts in order to achieve
sustainability through which they can do contribution towards the environmental aspects. Due to
COVID-19 pandemic situation, many people prefer to use taxis and cabs only rather than their own
vehicle or any other public transportation (Bryson, 2018).
Porter's five forces model: -
Threat of new entrants: - It is described as an aspect that reflects how new and efficient
market players executes threat to all existing market player. In context with Andi cars, the threat of new
entrants is low because they have enabled a good customer base as they provide efficient services
which are helpful for each individual. It becomes a very challenging situation for an organisation when
new competitors enter the market but by examining the COVID-19 situation, new industries are not
taking place because the economy gets affected.
Threat of substitute products: - In the marketplace when there are certain substitute products
then it becomes challenging for the company to deal with such issues. In the case of Andi cars, the
threat of substitute products was at high scale because there were many competitors who were being
present in the market like Wessex cars and so on. Though they were also providing good level services
but people's experience with other companies was better (Buchanan and Huczynski, 2019).
Bargaining power of suppliers: - The suppliers use different plan of action to create pressure
on the business like increasing cost, reduction in the quality and many more. With respect to Andi cars,
the suppliers bargaining power was low because they were having good market knowledge and on the
basis of that they were being price sensitive.
Bargaining power of customers: - In case of chosen company, the power of customers was
high because in the market place there are many competitors who are providing taxi services and
customers can chose any company. Other companies were offering the service at low cost but best
quality service due to which the profitability of Andi cars was getting reduced.
Competitive rivalry: - It was being high in the case of Andi cars because the industry was
targeting same market and it was easy for all the competitors to attract people through the services
which they are providing (Campbell, 2021).
Key drivers for the changes in business environment: -
In context with the business environment, there are three drivers for change and these are
globalisation, information technology, customers and many more. In relation with Andi cars, it is being
explained below: -
Globalisation: - It is described as a procedure by which a business organisation becomes
international and start doing their operations around the world. IN case of the chosen company, they
started implementing different and efficient level of services and providing facilities to all consumers.

There are many people who travel as lot and always want that relaxed services are being provided. At
the present stage, company is not operating globally but there are many changes that took place in
business environment so on the basis of that company also need to change certain things. By taking the
example of COVID-19 pandemic, it was being considered that operating globally may not be
successful enough as compared to doing the operations at same place because huge amount of
investment would be required.
Information technology: - It refers to the system in order to build up communication networks
between people and safeguarding all the information. In context with Andi cars, they used the way of
telecommunication networks through which all the information regarding their travelling was being
provided. It is very significant that each individual gets correct information and they live in a safe
environment. As per the present situation, information technology has become more important.
Knowledge economy: - In the business environment, it is very important that companies has
adequate knowledge which would be helpful for them in their future aspects. Andicars also valued their
knowledge and with respect to this implemented new services like CCTV cameras, GPS and so on
(Chen and et. al., 2020).
lAssess the workplace culture by using questions surrounding cultural web.
A workplaces culture is defined as the mutual norms, values, belief system prevailing in the
workplace, in a basically the norms and value of the different person working in the business
organisation in order to achieve common goals and objectives effectively. A workplace culture involves
describing the way employees needs to behave in the company so as to maintain smooth working
environment. Each company has their own culture and atmosphere which helps them to work smoothly
and achieve desired goals and objectives and also leading them towards continuous growth and
success, mainly there is no particular set of norms and characteristics that defines the a particular
company's culture, it is when the individual from the different beliefs and value system comes together
in order to achieve particular goals a culture is formed effectively. Creating positive and effective work
culture helps the company to enhance their performance through motivating their employees also
enhance their accountability (Cooremans and Schönenberger, 2019). In addition to this it also helps in
creating more trust and confidence in the management of the company. In case of Andi cars the
company follows smooth effective culture in order to create smooth working environment (Long,
2018).
In order to analyse the workplace environment of the Andi cars a questionnaire is highlighted below
and for the questionnaire the 20 employees of the Andi car as respondent is taken into consideration.
Questionnaire
1. Are you comfortable with your workplace culture?
Frequency
a) Yes 18
b)No 2
Interpretation: From the above it is interpreted that 18 out of 20 employees of the Andi Car responded
that they are satisfied with their workplaces place culture effectively, which makes that majority of the
employees are satisfied with their company's culture. Where as remaining 2 employees said they are

not happy with the company's culture.
2. What type of workplace culture is followed at your organisation? Frequency
a) Clan culture 17
b)Adhocracy culture1 1
c) Hierarchy culture 1
d) Market culture 1
Interpretation: From the above it is interpreted that major of employees which is 19 out of 20 agreed
that AndiCar follows clan culture in their organisation. Where are 1 out of 20 employees think that
adhoracy culture is flowed other one employees think hierarchy culture is followed and the rest one
employee think there is market culture is followed.
3. Does your company's culture focuses on integrity, teamwork and co-
operation?
Frequency
a) Yes 17
b) No 3
Interpretation: From the above it is analysed that 17 out of 20 employees of the chosen company
thinks that their company focus on effective integrity, teamwork and co-operation effectively. However
the remaining 3 employees think that the company's culture does not focus on integrity, teamwork and
co-operations.
4. Are you satisfied with the type of workplace culture followed at your
organisation
Frequency
a) Yes 18
b) No 2
Interpretation: From the above question it is interpreted that majority of the employees which is 18
out of 20 employees of the Andi Cars company is satisfied with the type of workplace culture is
followed by the company in order to create smooth working of the work. Whereas 2 out of 20
employees is not satisfies with current type of workplace culture followed.
Culture which is defined as the norms and value prevailing in the business organisation plays an
important role in success of the business organisation through creating smooth working environment
(McKenna, 2020). In case of AndiCars, company follows clan culture, which allows company to create
smooth working environment enhancing the performance of the their employees which automatically
leads them towards enhancing overall performance. The clan culture creates a type of environment

where everyone is treated equally along with thinking and feeling same also continuously working
towards achieving common goals and objectives of the business organisation. This type of culture also
allows the company to focus on their employees promoting collaboration and team work in the
business organisation, it helps Andi cars company to build strong relationship with their employees
through analysing their needs continuously also offering them required feedback which leads to
enhancing their performance. The culture of the Andi cars company plays an essential role in their
growth and success and also helping them to gain competitive advantage in the marketplace (Rayner
and Morgan, 2018). Clan culture of the chosen company also helps them to gain competitive advantage
in the marketplace effectively.
Analyse the relationship between the company's culture and its efficiency in achieving financial
and non financial performance
The company's culture is defined as the combined values, goals prevailing in the business
0organisation which helps in analysing the overall performance of the business organisation. The
company's culture plays an essential role in the success and failure of the business through creating
smooth working environment (Robertson and Long, 2018). The company's culture also helps in
achieving the financial and non financial performance of the company. In case of the chosen
organisation, company follows clan culture which allows them to achieve the financial and non
financial performance as this type of culture allows the company to create a environment where each
and every one is treated equally and collaboratively working towards achieving company's goal. Under
this employees are considered to be the top most priority of the company which leads them focusing on
satisfying the needs and wants of their employees enhancing customer loyalty and effective team work
this automatically help in enhancing the non financial performance of the company. Once the non
financial performance of company is enhanced it will automatically lead to enhancing the financial
performance of the company.
The term ethical dilemma is defined as the situation where or the problem that mainly occurs in the
decisions making process among the two suitable options, it is the most common situation that occurs
when business organisation decides to take some major decisions, it is mainly the condition where the
two moral principles of the business conflict with each other in order to reach to effective solution
(Rudman, 2020). The various kind of ethical issues faced by the business organisation which directly
influence their functioning and profitability. In case of Andi cars major ethical issues faced by the
company are highlighted below:
Not able to recognising individual circumstances: The current pandemic Covid 19 has made
the chosen company to face the problem of not recognising the individual circumstances. During the
lock down when majority of employees were from home Andi cars faced the ethical issues of not
recognising the individual circumstances. Each individual's situation will be different and offering same
solution to all will not work. This situation made company to face problems.
Maintaining transparency: Another ethical issue faced by the company was maintaining
transparency among in the company, even though company follows the clan culture but the covid 19
situation when everyone was working from home, it become difficult for the Andi cars to maintain
transparency.
The ethical dilemma will lead to affecting the profitability and productivity of the company, so it
becomes essential for the company like Andi cars to resolve their ethical dilemma in order to continue
to enhance their performance (Xiao and Cooke, 2019). Some of the actions that can be taken into
consideration to resolve the problem are highlighted below:
In order to recognise individual circumstance effective communication in the company should be

promoted, any kind of communication gap should be avoided. In addition to this the one size fits all
approach should be avoided by the Andi cars, solutions as per the circumstance should be provided to
employees in order to avoid any kind of ethical dilemma.
Also in order to maintain the transparency in the company, proper rules and policies should be
formulated also the a sense of trust among employer and employees should be promoted in any kind of
situation, this can be done through mutual trust and faith among each other.
Task 2
From this module I have learned about the importance of workplace culture and its impact on
the overall performance of the company effectively. With current covid 19 pandemic situation where
the financial and cultural performance of business organisation are being affected, I have learned that it
becomes essential for the companies to analyse their external factors which are changing due to the
current pandemic such as there is huge change in the political and economic conditions of the country
due to the covid 19 also there is increasing use of the technology currently. In addition to this I have
also learned about the competitive forces which directly influence the functioning of the business. This
module helped me to enhance my analytical skills, as during this module I had to collect and analyse
various information and take correct decision regarding the use of right information effectively which
automatically lead to enhancing my analytical skills. Through this module I have also learned that the
workplace of an organisation plays an essential role in the success and growth of the company and
promoting smooth working environment. In addition to this I have also learned that effective culture of
the company helps in achieving financial and non financial performance. The current pandemic lead to
creating various ethical dilemma for the company which can lead to influencing their profitability
which are needed to be overcome through taking corrective actions. Through this module I have
analysed that in order to continue to grow and develop it is very essential for company specially during
the covid 19 situation to measure their external environment and accordingly formulate necessary
strategies also re-evaluate their culture in order to enhance their performance effectively also necessary
actions and strategies needed to be considered by the company in order to over come the ethical
dilemma. This module helped me to enhance my problem solving skills through involving in various
complex situation and also enhance my analytical skills through collecting and analysing various skills
effectively.
Conclusion
From the above discussion it has been analysed that in order to continue to grow and develop in
the competitive market various leadership and management skills plays an very essential role at the
work place. This report helps in analysing the business environment using tools such as pestel analysis
and porter's five force model also the drivers of changes such as globalisation, information technology
and knowledge economy. Also workplace culture of the company using some questions is also
analysed. In addition to this the effectiveness of company's culture in achieving financial and non
financial performance along with the ethical dilemma such as not able to recognising individual
circumstances and not able to maintaining transparency in the company along with their solution to
overcome is also analysed.

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Appendix
1. Are you comfortable with your workplace culture?
a) Yes
b) No
2. What type of workplace culture is followed at your organisation
a) Clan culture
b) Adhocracy culture
c) Hierarchy culture
d) Market culture
3. Does your company's culture focuses on integrity, teamwork and co-operation?
a) Yes
b) No
4. Are you satisfied with the type of workplace culture followed at your organisation?
a) Yes
b) No