MGT502 Business Communication: Annotated Bibliography Analysis

This annotated bibliography examines the multifaceted aspects of business communication in contemporary workplaces, drawing on ten scholarly sources. The sources explore the impact of communication on employee performance, organizational outcomes, and the challenges posed by communi...Read More

STUDENT NAME
INSTITUTIONAL AFFILIATION(S)
ANNOTATED BIBLIOGRAPHY

BUSINESS COMMUNICATION
Barriers to effective communication faced by contemporary workplace results in internal
conflicts and reduced employee performance
Source 1.
Adu-Oppong, A. A., & Agyin-Birikorang, E. (2014). Communication in the Workplace:
Guidelines for improving effectiveness. Global Journal of Commerce & Management
Perspective, 3(5), 203-213.
This article defines communication as a process through which organizational
information is communicated from one person to the other by exchanging words, thoughts,
emotions, ideas and mutual understanding. Published by an educational institution, this peer
review article illuminates this bibliography by putting in front some key barriers faced by
contemporary workplaces concerning communication. The authors of the article are
University professors and presents a well-defined framework to pinpoint general features of
communication practices in the workplace.
As compared to Martinez & Hurtado (2018) this article posits personal and
professional communication style that often result in distorting of actual meaning behind
making communication. The authors make a comprehensive discussion about various factors
that can cause communication barriers and how they can be mitigated by implementing
strategic guidelines. After discussing the importance of communication in the workplace, the
authors make various suggestions for the administrators about how they can enhance their
communication skills and efficiency to remove barriers associated with it.
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BUSINESS COMMUNICATION
Source 2.
Angwin, D. N., Mellahi, K., Gomes, E., & Peter, E. (2014). How communication approaches
impact mergers and acquisitions outcomes. The International Journal of Human
Resource Management, 27(20).
This article has been written and reviewed by business scholars who argues about the
general viewpoint of communication and how it is impacted during the time of mergers and
acquisitions. Besides, this article also claim that very little research has been made in the
literature under their concerned filed regarding the link between M&A outcomes and
communication processes undertaken. This article can prove very significant for
contemporary organizations especially the ones which expand globally through M&A.
Similar to the viewpoints of Neely & Mosley (2018) this article finds that
communication is a medium through which people convey key messages while organizations
use strategic communication framework during organizational changes and M&A to ensure
that strategic alliances goals have been achieved. The research made by the authors draws
upon the Nigerian Banking industry to justify different outcomes M&A can provide due to
the diversified communication styles adopted. The finding reveals that communication
impacts call for extending the research so that effective communication can be enabled
beyond developed nations.
Source 3.
Evans, A., Suklun, H., & Nunn, S. (2017). Workplace diversity and intercultural
communication: A phenomenological study. Cognent Business and Management,
4(1).
2

BUSINESS COMMUNICATION
This article conducts a phenomenological study that ascertains the impacts of business
communication in organizations having a diversified workforce. This peer-reviewed article
has been prepared by the Foreign Affairs Council, USA and thus the findings of the article
show legitimacy and significance for contemporary workplaces. By examining the history
behind women working in the US organizations, the authors compare how they are been
treated with ones who do not belong to the US and fall under the category of immigrants.
The findings state that the communication style adopted by the US residents i.e.
native English speakers is different than the others who do not belong to the US due to which
they are been criticized and humiliated in many workplaces. Unlike work conducted by
Angwin, Mellahi, Gomes, & Peter (2014) on M&A outcomes, this article makes a critical
study on internal communication barriers particularly faced by women workforce. The
cultural gaps extend beyond language barriers to constant workplace violence which calls for
undertaking critical steps by the multinational companies.
Source 4.
Femi, A. F. (2014). The Impact of Communication on Workers’ Performance in Selected
Organisations in Lagos State, Nigeria. Journal of Humanities and Social Science,
19(8), 75-82.
The study conducted in this peer-reviewed article finds the significance behind
communication and how it can be related to organizational performance. The authors of this
article hold a doctorate certificate which itself signifies authenticity behind its findings,
thereby illuminating this bibliography excellently. After examining some selected workplaces
in Nigeria, the author finds that workers' performance is highly impacted due to
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BUSINESS COMMUNICATION
communication style in the workplace and therefore, recommends managers to make well
communication with employees so that their performance level is enhanced alongside
improving their morale.
Similar to the work conducted by Semren (2017), the author provides its readers with
a comprehensive literature review and gives reasoning why organizations must consider the
elimination of communication barriers through effective employee participation. The authors
conclude after suggesting that a translucent and competent communication practice that will
not only improve organizational performance but will improve individual motivation through
employer-employee relationship building.
Source 5.
Kelvin-Iloafu, L. E. (2016). The Role of Effective Communication in Strategic Management
of Organizations. International Journal of Humanities and Social Science, 6(12), 93-
99.
This peer-reviewed article has been prepared by the Business Management faculty of
a renowned university. The authors claim that communication is an art that enables the
passing of information between people. After making an investigation of the relationship
between strategic management and communication style in organizations, this article finds
that effective communication results in business success where effectiveness behind
communication method largely depends on methods adopted during making communications.
This article can prove very helpful to multinational organizations where supervisors
have to use multiple communication techniques to communicate with subordinates at
diversified locations. Similar to the findings of Angwin, Mellahi, Gomes, & Peter (2014) this
paper defines various communication style such as written, oral, verbal, kinesics, proxemics
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BUSINESS COMMUNICATION
and emotive languages that are used by global managers to communicate with people that
remains internal to the organization. Besides, the examination made reveals the reason behind
addressing issues related to communication barriers which make many organizations face
significant losses. In the end, the authors recommend that managers must implement
communication behaviour so that cordiality and warmth are cultivated and imbibed within the
organizational culture.
Source 6.
Martinez, L. A., & Hurtado, S. R. (2018). Internal Communication Issues in the Firms: Does
It Affect Productivity? Review of European Studies, 10(2), 1-13.
This journal article emphasizes globalization impacts and how constant changes
within the workplace environment lead global companies to obtain enhanced performance by
making optimum use of resources. Since this article has been prepared by ‘Postdoctoral
Globalization and Regional Development’, the findings prove to be highly autorotative and
illuminating for the readers. This article makes qualitative analysis through surveys
conducted and presented on communication barriers faced by workers in Colombian
companies.
As Kelvin-Iloafu (2016) says that effective internal communication is very significant
to improve workers' commitment and motivation, this article gives suitable reasoning for
such claims. Therefore, this paper can be said highly informative for business managers who
face communication challenges because of globalization and diversity management. The
authors conclude that business communication is one strategic tool in the workplace that can
potentially enhance or reduce workplace relationships which require contemporary mangers
to undertake various communication practices as per situation demands.
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BUSINESS COMMUNICATION
Source 7.
Nebo, C. S., Nwankwo, P. N., & Okonkwo, R. I. (2015). The Role of Effective
Communication on Organizational Performance: A Study of Nnamdi Azikiwe
University, Awka. Review of Public Administration and Management, 4(8), 131-158.
Several workplace disputes occur because of communication failures and therefore,
the author of the article gives stress upon communication characteristics like emotions,
technical, environmental and psychological factors that act as a medium to perform
organizational activities. This article again proves very useful for this bibliography as it puts
in front of recent research made on the relationship between workplace atmosphere and
communication practice. Moreover, the author of this article belongs to authoritative
departments in the public university of Awka and conduct qualitative research by collecting
secondary and primary data of academic and non-academic staff of the university.
The research findings can be compared with Femi (2014) as both the articles find that
effective communication can enhance employees' performance while communication gaps
can consequently bring internal conflicts and misses to the firm. This article provides a very
effective solution for eliminating communication issues such as mapping strategic methods
with the help of ICT that can store critical data while making communication with the
internal and external environments.
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BUSINESS COMMUNICATION
Source 8.
Neely, P. R., & Mosley, M. (2018). Communication Problems in Management. International
Journal of Research- GRANTHAALAYAH, 6(9), 34-40.
This article uses mixed methodology including a literature review about
communication issues in management as well as the gathering of resources like the
questionnaire to verify the reasons behind existing issues. This article is highly authoritative
as it is been written be Ph.D. scholars who find that a workforce that lacks effective
communication usually underperforms as compared to those who are well-educated with
different communication styles. Even, the research conducted by Evans, Suklun, & Nunn
(2017) has signified that communication challenges impact employee performance and thus
needs to be addressed critically by contemporary organizations.
The research conducted in the article makes this bibliography more valuable as it
develops a range of potential solutions that can help readers with effective communication
strategies. It concludes with the notion that managers must entail a respectful workplace
environment so that every participant gets a chance to meet with their supervisors to discuss
and share ideas and issues faced, thereby enabling a participative approach in decision-
making.
Source 9.
Odine, M. (2015). Communication Problems in Management. Journal of Emerging Issues in
Economics, Finance, and Banking, 4(02), 1615-1630.
This article has been prepared by an Associate Dean of the university and puts a very
distinguishable point about managers. Accordingly, the author says that no manager is perfect
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BUSINESS COMMUNICATION
and without any flaw or free of errors whenever communication skill is regraded. For
example, failure to write or read and making a re-check to an email or letter may prove
embarrassing and breaches professionalism competence. Therefore, the author suggests that
effective listening is very important as during excitement, resentment and extreme emotions
people tend to react from a personal point of view rather than from a business standpoint.
A similar view has been provided by Adu-Oppong & Agyin-Birikorang (2014) where
the authors pinpoint communication failure due to management ignorance which results in
distance creation between them and the workforce. This paper proves to be valuable because
it provides necessary suggestions and ways that can facilitate smooth communication flow in
an organization such as open-mindedness to foster an organizational culture with the help of
open communication otherwise which employee’s skill may turn into futility.
Source 10.
Semren, A. (2017). The relationship between organizational communication and motivation
of employees. Retrieved from https://www.modul.ac.at/index.php?
eID=dumpFile&t=f&f=9388&token=9192b4f8701bef9beac51a8c7d18fe03190f4284
This white paper proposes to explore the significance behind communication in
corporate’s and how good communication practices boost employee performance at every
organizational level. After performing a literature review with the help of data extracted from
renowned articles, the author presented a comprehensive research finding on workplace
communication and employee performance. The analysis in the paper consists of information
collected after interviewing 111 participants.
The findings confirm that horizontal communication is statistically more significant
and is inter-related with employee motivation. Other than this, various motivation theories
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BUSINESS COMMUNICATION
like intrinsic and extrinsic models have been discussed in this paper which illuminates this
bibliography. The author concludes after suggesting active listening skills to avoid
misunderstanding and organizational conflicts. Such views have been presented by Femi
(2014) and Odine (2015) which confirms that communication barriers can be eliminated only
if both speaker and listener build a trustful relationship during a communication process.
References
9

BUSINESS COMMUNICATION
Adu-Oppong, A. A., & Agyin-Birikorang, E. (2014). Communication in the workplace:
Guidelines for improving effectiveness. Global Journal of Commerce & Management
Perspective, 3(5), 203-213.
Angwin, D. N., Mellahi, K., Gomes, E., & Peter, E. (2014). How communication approaches
impact mergers and acquisitions outcomes. The International Journal of Human
Resource Management, 27(20).
Evans, A., Suklun, H., & Nunn, S. (2017). Workplace diversity and intercultural
communication: A phenomenological study. Cognent Business and Management,
4(1).
Femi, A. F. (2014). The Impact of Communication on Workers’ Performance in Selected
Organisations in Lagos State, Nigeria. Journal Of Humanities And Social Science,
19(8), 75-82.
Kelvin-Iloafu, L. E. (2016). The Role of Effective Communication in Strategic Management
of Organizations. International Journal of Humanities and Social Science, 6(12), 93-
99.
Martinez, L. A., & Hurtado, S. R. (2018). Internal Communication Issues in the Firms: Does
It Affect Productivity? Review of European Studies, 10(2), 1-13.
Nebo, C. S., Nwankwo, P. N., & Okonkwo, R. I. (2015). The Role of Effective
Communication on Organizational Performance: A Study of Nnamdi Azikiwe
University, Awka. Review of Public Administration and Management, 4(8), 131-158.
Neely, P. R., & Mosley, M. (2018). Communication Problems in Management. International
Journal of Research- GRANTHAALAYAH, 6(9), 34-40.
10

BUSINESS COMMUNICATION
Odine, M. (2015). Communication Problems in Management. Journal of Emerging Issues in
Economics, Finance, and Banking, 4(02), 1615-1630.
Semren, A. (2017). The relationship between organizational communication and motivation
of employees. Retrieved from https://www.modul.ac.at/index.php?
eID=dumpFile&t=f&f=9388&token=9192b4f8701bef9beac51a8c7d18fe03190f4284
11