COIT20274 Term 1 2018: Annotated Bibliography for AAHS

This annotated bibliography addresses information system challenges faced by Animal After Hour Services (AAHS), a veterinary hospital. The report, based on six peer-reviewed articles, explores solutions to issues like IT setup costs, data security, logistical problems, and the need for improved data access and patient communication. The bibliography covers topics including the history and types of information systems, customer satisfaction through information flow, information security fundamentals, the role of ICT in communication, cyber security threats, and change management in organizations. Each article is summarized, highlighting its relevance to specific problems faced by AAHS, such as security concerns, cost-effectiveness, and efficient data management. The report emphasizes the importance of an integrated information system for enhancing operational efficiency, customer service, and overall business performance for the veterinary hospital.

COIT20274: Information Systems for Business Professionals (Term 1, 2018)
Annotated Bibliography
Assignment 1
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Student ID
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Central Queensland University

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Assignment 1
Annotated Bibliography
Introduction
The aim of this particular report is to give relevant solutions to AAHS or Animal
After Hour Services. AAHS is a popular veterinary hospital, which is running for last few
years in Gold Coast and Brisbane Southside. It was started by Dr. Terry King seven years ago
with his nephew, for treating injured animals after office hours, when normally veterinary
practices are closed. The most common examples of cases in this hospital include snake
bites, consumptions of foreign bodies or toxic substances that are solely harmful for the
animals. Small accidents are also very common here. Slowly, this organization has gained
popularity and thus expanded to locations such as Carrara and Jindalee. They have employed
more people in the organization and currently 15 doctors, 30 nurses, 10 administrative staffs,
one handyman and one book keeper are working there. However, Dr. Terry is concerned
about the cost and complexity of IT setup in his hospital. He is mainly worried about the
safety as well as security of the system, various logistics issues like payroll processing and
many more. Moreover, he wants an interface that would help to access him records of animal
treatment from other doctors. He wishes that the patient owners would be getting regular
online updates of their well being and this would result into reducing the continuous phone
calls about the well being of the patients. He even wants the data of the client should be
stored in an extremely secured system so that they can easily access data and take print outs
or download the statement or notes for treatment. These are required as these are utilized for
insurance purpose.
This report is provided in the form of an annotated bibliography that would be
answering all the seven issues or problems for the information system of AAHS or Animal
After Hour Services. This particular annotated bibliography comprises of six peer reviewed
articles for solving all the dilemmas. For each of the six references, a brief explanation is
provided with a specific paragraph that would outline the importance of the case study with
the article.
Hirschheim, R., & Klein, H. K. (2012). A glorious and not-so-short history of the
information systems field. Journal of the Association for Information Systems, 13(4), 188.
This article clearly depicts the definition and the important details regarding
information system. The history of information system started around forty years back and till
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today, it is providing excellent technology for the benefit of the technological world. There
are various advantages of information system. This article has helped to understand the
complete evolution of technology or rather information system in terms of four distinct eras.
The difference between the information systems between these four eras are properly
explained here. The importance of information system is also given here.
This article is selected for providing answer to question 1 and question 4 of the case
study of AAHS or Animal after Hour Services. Information system can be simply defined as
the structured system for the purpose to store, collect, communicate and organize data or any
type of information. The proper collection, processing, filtration and distribution of
information are done with the help of information system. It is nothing but a set of various
elements, which interact with each other for producing perfect and accurate information. The
most important advantage of this information system is that it majorly focuses on the internal
information. It runs a completely computer based database for properly executing an
information system. There are various types of information systems, such as transaction
processing system, management information system, decision support system, expert systems
as well as neural network and organizational information system. Since, AAHS is a small
veterinary hospital, they should opt for management information system for their business.
MIS is the simplest form of information system that helps to manage and integrate the entire
system of data processing, collection and retrieval extremely easily and smoothly. AAHS
would be benefitted if they will select MIS for their organization. This information system
would manage all the business problems and make business decisions that are faced by the
organization (Question 1 and question 4).
Bajdor, P., & Grabara, I. (2014). The Role of Information System Flows in Fulfilling
Customers’ Individual Orders. Journal of Studies in Social Sciences, 7(2). pp. 96-106.
This journal article describes about the role of information system for fulfilling the
customer requirements or customer needs. The customers or the clients are the most
important part of an organization. If the organization will not be able to fulfil the demands or
wishes of the customers, the organization will face major losses in their business. The
information system is utilized in almost every organization to complete or fulfil the demands
of the customers. Customer satisfaction is the core term that is utilized in marketing for the
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Annotated Bibliography
proper measurement of product or service supply by an organization to meet the customer
requirement. Moreover, this is done for the purpose of management and improvement of the
business. The most significant advantages of information system include greater facility of
performance, information updates, and improvement in service quality, auto updating and
many more. The information system is solely responsible for the enhancement and
improvement of competitive advantages in any organization.
The selection of this particular article is done for answering the question 3 of this case
study. AAHS have various key or vital information requirements. These information
requirements of AAHS mainly include objectives, goals, time constraints, technical
constraints, economic constraints, procedures and security constraints. These are considered
as the most significant information requirements of AAHS. For obtaining the goals and
objectives that Dr. Terry has for this organization, the information system plays the most
significant role. This system would be storing all the records of the patients and thus the
patient parties would be able to fetch required information. For the time and technical
constraints, information system would be reducing the time and technical faults easily. For
the economic constraint, information system is considered as the most cost effective way to
store any information and for the security constraint, it is again considered a the secured and
the safest way to store and retrieve information, which would be extremely important for
improving and enhancing competitive position of this organization (Question 3).
Peltier, T. R. (2013). Information security fundamentals. CRC Press.
This book has properly mentioned about the various security issues or problems in
information system. Although information system has various advantages or benefits for the
system, there are various disadvantages present within it as well. These problems mainly
include the type of attacks that occurs within the information system. They make the system
extremely vulnerable and the data often gets lost. The most important demerit of this system
is that once the data or the information gets lost in the system, it is nearly impossible to
recover that data and thus the information loses confidentiality. However, this information
system does provide a specific type of security to their system for stopping the threats or
vulnerabilities from entering into the system. The hackers are also stopped in this process.
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This reference was selected for solving the various problems in the systems or
businesses of AAHS. The various business or system problem that this particular
organization are facing mainly include the cost and complexity of the IT set up in the
hospital, making the system shareable on sites, security and safety of data, logistical issues,
auto updating of information, interfacing of access of the treatment records from the regular
veterinarians to AAHS veterinarians and online updating of well being of the patients. As per
the priority of the problem list, the first priority should always be on the security of the
system. The second priority is given on the budget of the system that is the cost and
complexity. As AAHS is a medium sized organization, the expenses or complexities should
not exceed limit. The third priority is the logistical issues. The fourth priority is given on the
share ability of system on sites and the last priority is the interfacing of access of records and
auto updating of information (Question 2).
MBAM, B. C. (2017). Information and communication technology (ICT) in
communication profession. International journal of communication, 5(1).
This article demonstrates a clear idea about the role of information and
communications system in communication. ICT is ruling the entire world and is an extended
form of information system. It helps to solve all types of multifaceted problems for human
beings. It is considered as one of the most important resources in communication or
collaboration. The communication and collaboration helps to integrate and mix up with
people so that the end result is excellent and there is no such problem. When this
communication is mixed up with technology, the application is termed as the most successful
one and could be easily utilized by any organization.
The selection of this particular article is done for the purpose of answering the
question 5 of the case study of AAHS or Animal after Hour Services. An intranet is the type
of private network that is operated by any huge organization that utilizes internet. An extranet
is a type of intranet, which could be easily accessible to some particular individuals outside
the organization. Sometimes, it is also shared by one or more companies. AAHS can easily as
well as strategically utilize the connections of internet, intranet and extranet for engaging
with their major stakeholders and fulfilling the various collaboration and communication
requirements. Since, AAHS is a medium sized organization, they can utilize these
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connections for various requirements like researching their competition, buying and selling,
advertising, connecting with their customers, collaborating with the branches and many more.
Moreover, they could utilize extranet in their head office and use the connection of internet in
all of their offices. This would be the perfect combination of technology and communication
(Question 5).
Von Solms, R., & Van Niekerk, J. (2013). From information security to cyber
security. computers & security, 38, 97-102.
This article provides a brief description about the various cyber security or
information securities an information system comprises of. The various cyber threats in any
information system make the system extremely vulnerable. Moreover, few threats are there
that are known as intentional threats. These types of threats are caused by the employees of
the organization. There are various measures to solve these issues.
AAHS can encounter few security issues in their information system like DDoS
attacks, identity theft, hacking and spoofing. For solving these issues, the antivirus and the
firewall should be installed and should be regularly updated by the organization. It is the
responsibility of all the stakeholders of the organization, including the customers to maintain
and follow these security issues. There are some ethical issues as well, which include
harassment, discrimination, wrong access of social media, fake transactions and many more.
For stopping these ethical issues, a proper ethics should be maintained within the
organization and if anybody is found violating rules strict actions should be taken (Question
7).
Kuipers, B. S., Higgs, M., Kickert, W., Tummers, L., Grandia, J., & Van der Voet, J.
(2014). The management of change in public organizations: A literature review. Public
administration, 92(1), 1-20.
This article encounters a brief idea about the change management in any particular
public organization. Change is extremely important for any organization as it brings out new
ideas and strategies within the company. The management of the company is responsible for
any type of change and the decision of this change solely depends on the stakeholders of the
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organization. Information system plays an important role for this change management and
controls the entire change perfectly.
This article was selected for answering the question number 6 of the case of AAHS.
They are going to implement information system within their organization and this is going to
bring an important change within the company. The most significant changes within the
company include advanced technology, auto updating information, better management of the
technical factors, time management, erasing economic constraints, lack of complexity and
many more. All the employees or staffs of the organization do not have to learn any new
thing for understanding the information system. It is extremely simple and AAHS would
easily manage these organizational changes. Thus, they will not face any problem for these
changes and rather would be implementing the changes with ease (Question 6).
Student ID COIT20274, T1 2018