MGT502 Annotated Bibliography: Technology Impact on Business Ops

This annotated bibliography examines the impact of technology on business operations, drawing from ten different sources. The entries cover a range of topics, including digital sales transformation, the Internet of Things in public service, ICT-enabled organizational transformation, technology's role in healthcare, and the use of technology by SMEs. The annotations summarize the main points of each article, highlighting how technology influences business strategies, service delivery, competitive advantage, and regulatory challenges. Several articles emphasize the importance of technology for improving efficiency, customer engagement, and overall business performance, while others address potential disruptions and the need for businesses to adapt to technological advancements. Furthermore, the bibliography touches on the role of technology in specific contexts, such as healthcare in Slovenia, ethnic conflict in Myanmar, and smart container monitoring, providing a comprehensive overview of technology's multifaceted impact on the business world. Desklib provides access to this assignment and many other solved assignments for students.

Running Head: ANNOTATED BIBLIOGRAPHIES ON IMPACTS OF TECHNOLOGY ON
BUSINESS OPERATION 1
Annotated Bibliographies on Impact of Technology on Business Operation
Name:
Institution Affiliation:

ANNOTATED BIBLIOGRAPHIES ON IMPACTS OF TECHNOLOGY ON BUSINESS
OPERATION 2
Britt, P. (2018). Digital Sales Transformation Needs the Right Connections. CRM
Magazine, 22(10), 26–29. Retrieved from http://search.ebscohost.com/login.aspx?
direct=true&db=aph&AN=133208413&site=ehost-live
This article reports that digital technology in the current business society is drastically
changing the powers that exist between companies alongside targeted customers. The author of
the article reports that, while different customers in the market are gaining the power of
information altogether with choice, digital technology dramatically enhances the business
economy. The article also records that with present advancements in technological usage,
different rules of business operations are being rewritten nearly daily. Transformation through
the use of technology has made most business operators to stay focus on their customers or
prospect of their buyers and how they engage with them in daily operations. Advancement in
technological usage according to this article has led to an evolution in the sales environment. The
use of technological data has been reported by the author of this article to be vital in helping
business operators in making intelligent decisions on different approaches to follow.
Adejuwon Kd. (2018).Internet of Things and Smart City Development: Is Nigeria
Leveraging on Emerging Technologies to Improve Efficiency in Public Service
Delivery? Journal of Public Administration, Finance & Law. (13):7-20.
http://search.ebscohost.com/login.aspx?
direct=true&db=aph&AN=132352462&site=ehost-live. Accessed March 26, 2019.
This article records that over past decades, the use of technology has gradually penetrated
as well as influenced operations of the various public organization through changing and

ANNOTATED BIBLIOGRAPHIES ON IMPACTS OF TECHNOLOGY ON BUSINESS
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increasing its functions. The article reports that the advancement in technology usage has made
the world to be experiencing dramatic shifts from the ancient approaches of delivering services
to more advanced ways. Therefore, according to this article technology usage has led to
improving services delivery among various business operations. The author has recorded that the
use of technology in various businesses has pushed their management to move from manual-
based to the information-based approach of service. Technology according to the author has led
to a dramatic shift in business operations to move from the traditional ways of service delivery to
more advanced approaches. This article has stated that technology exists in business has done
businesses to face a revolution in its operations. In the context of Nigeria according to the author,
technology has helped most businesses to improve in their performance by increasing their
customer base and improving their sales globally.
Khan, A. Z., & Bokhari, R. H. (2018). Understanding ICT Enabled Organizational
Transformation. Abasyn University Journal of Social Sciences, 11(1), 87–103.
Retrieved from http://search.ebscohost.com/login.aspx?
direct=true&db=aph&AN=131457744&site=ehost-live
This article records that with the turbulent business environment among organizations
and the rapid advancement in technology usage, there is a need for various businesses to be
transformed for their future survival in operations. Therefore, from the study conducted by the
two authors of this article, technology has an essential aspect of the transformation of business
organizations. The information and communication technology stands out in this article to be the
major contributor to business changes. Technology according to the authors has made it possible
for businesses to meet current challenges as brought about by globalization. The article states

ANNOTATED BIBLIOGRAPHIES ON IMPACTS OF TECHNOLOGY ON BUSINESS
OPERATION 4
that technology has allowed business to be able to adopt a futuristic approach towards their
products, targeted clients, and services to reach the challenges ahead of their operations.
Technology has enable most businesses to gain popularity in different or developed nations. The
article reports that through technology usage businesses can sell their products to different
customers from different regions within a short duration.
Stanimirovic, D., & Vintar, M. (2015). The role of information and communication
technology in the transformation of the healthcare business model: a case study of
Slovenia. Health Information Management Journal, 44(2), 20–32.
https://doi.org/10.1177/183335831504400203
This article states how business organizations that have failed to embrace the use of
technology such as Slovenia healthcare business kept operating with a rigid structure. Therefore,
according to the authors of this article, technology help in enhancing business operations by
improving ways of doing business from traditional ways to more advanced means. The authors
also report that businesses that embrace the use of technology tend to have coordinated business
operations. Technology also impacts businesses by stabilizing the business in health sector that
have been getting less finances together with improving the universal excellence of healthcare
given to patients at different health centers. From the survey conducted in this article, it is clear
that penetration of solutions of information alongside communication technology answers into
medical along with business processes has helped in raising number of questions concerning the
adequacy of existing healthcare without looking at of the size or system of health care structure
in any area.

ANNOTATED BIBLIOGRAPHIES ON IMPACTS OF TECHNOLOGY ON BUSINESS
OPERATION 5
Ghobakhloo, M., & Tang, S. H. (2015). Information system success among manufacturing
SMEs: case of developing countries. Information Technology for Development, 21(4),
573–600. https://doi.org/10.1080/02681102.2014.996201
According to this article, small medium enterprises (SMEs) are currently using the
technology towards attaining improvement in their operations. The authors reported that these
business use technology to help them in achieving sustainable competitive advantage over their
business rivals. Besides, this article reports that technology has effectively help small medium
enterprises in achieving improved opportunities that help them in securing long term success in
their operations. The use of information systems according to the ideas presented by authors of
this article has helped in improving operations o small medium enterprises by improving
incentives that they use to support their customers. Technological usage such as information
system has enabled SMEs to be creative and improve their commitments in operations that
contribute to the effective provision of service and products to the targeted population. The study
conducted in this article reports that system quality remains to be a very vital determinant of
successful operation of SMEs.
Cortez, N. (2014). Regulating Disruptive Innovation. Berkeley Technology Law Journal,
29(1), 175–228. Retrieved from http://search.ebscohost.com/login.aspx?
direct=true&db=aph&AN=96521423&site=ehost-live
According to this article, the authors stated that technological innovations are the major
disruptors that affect business operations. The author stated that innovation through
technological advancements could undermine the existing products, operations of the business,

ANNOTATED BIBLIOGRAPHIES ON IMPACTS OF TECHNOLOGY ON BUSINESS
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or even entire operations of the industries. The article suggests that different business agencies
need not be so tentative with innovations when they use technology. However, the author states
that a persistent challenge for business regulators is also confronting new technologies or
business operations that do not square appropriately with existing regulatory structures.
Therefore, according to this article, the author states that technology innovation might present
unanticipated benefits as well as risks in business operations. The technological usage according
to the author can disturb crafted equilibrium that exists between business regulators and
consumers. Therefore, the article concludes by stating that technology might puncture prevailing
business regulatory orthodoxies that can force its regulators to reorient their operations.
Relich, M. (2017). The impact of ICT on labor productivity in the EU. Information
Technology for Development, 23(4), 706–722.
https://doi.org/10.1080/02681102.2017.1336071
The major objective of this article was to investigate the relationship that exists between the
productivity of labor and information and communication technology concerning business
operations. Presentations of findings in this paper followed the application of planning of
resource for enterprise, e-commerce; together with supervision of relationship that technology
has with customers to understand the great influence of the use of Information Technology in
businesses. This article records that the use of technology had been enhanced in different regions
to help in improving learning that leads to the provision of quality and affordable products to the
community. The author reports that the use of current information and communication
technology (ICT) has become one of the essential elements in business operations. It affects how
the company operates, and it also changes opportunities that a company has in various business

ANNOTATED BIBLIOGRAPHIES ON IMPACTS OF TECHNOLOGY ON BUSINESS
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settings. The use of technological devices is seen to be the major factors that help in improving
efficiency used for executing business duties.
Bergren, A., & Bailard, C. S. (2017). Information and Communication Technology and
Ethnic Conflict in Myanmar: Organizing for Violence or Peace? Social Science
Quarterly (Wiley-Blackwell), 98(3), 894–913. https://doi.org/10.1111/ssqu.12428
This report focuses on illustrating if the enhancement in admission to affordable, web-permitted
phone devices led to increasing cases of violent collective action in Myanmar. Therefore,
according to the findings of the study in this study, it is clear that the use of technology that was
inexpensive in the region of Myanmar improved how people conduct their businesses.
Technology brought peaceful coexistence that made it possible for business operators to be able
to expand their business rapidly in the region. Besides, the authors record that the use of the
internet and mobile devices improves communication between customers and business operators.
Such improvement brought about by the use of communication has led to an increase in business
advancement as operators can make more profits from their operations. Use of the internet and
mobile devices has enabled business operators to attract more investors to the region by
advertising their services and products. Therefore, this article records that technology usage such
as the internet has greatly help in improving business revenue and the attraction of more
customers.
McKinnon, C. (2014). Research Says: Focus on Business Technology Agenda to Ensure IG
Success. Information Management Journal, 48(6), 26–32. Retrieved from

ANNOTATED BIBLIOGRAPHIES ON IMPACTS OF TECHNOLOGY ON BUSINESS
OPERATION 8
http://search.ebscohost.com/login.aspx?
direct=true&db=aph&AN=99520214&site=ehost-live
According to this article, technology usage has a huge impact on business operations. It is
recorded that technology help in the establishment of investing tools in business operations. Such
tools according to the author can be used to attract and improve on how businesses operators
serve their customers while ensuring that business achieves operational excellence. Besides, this
article states that technology can effectively improve business operations by bringing the driving
force that is needed by operators to govern their data. The alignment of such data is necessary as
it enables the company to focus on working according to their priorities of getting the funding
and executive sponsorship that they require to succeed. The author also advises business
operators to note that their failure to explore different technologies that are cloud-based can lead
to a decline in their operations. Therefore, a technology that is well explored can help businesses
to manage their records or retain different policies that might keep their plans for focusing on
attaining big agenda.
Ruckebusch, P., Hoebeke, J., De Poorter, E., & Moerman, I. (2018). Smart container
monitoring using custom-made WSN technology: from business case to prototype.
EURASIP Journal on Wireless Communications & Networking, 2018(1), 1–N.PAG.
https://doi.org/10.1186/s13638-018-1024-6
This article reports how technological is useful in business operations concern with the
process of monitoring smart containers. From the study in this article, it is clear according to the
authors that the use of technology can help in enhancing future deployments of containers and

ANNOTATED BIBLIOGRAPHIES ON IMPACTS OF TECHNOLOGY ON BUSINESS
OPERATION 9
allow rapid development of prototype within business operations. It is evident from the ideas
presented that deployment of wireless sensor networks (WNs) help in increasing deployment of
prototype. The use of technology according to the author has been essential in development of
battery-powered tracking tool that is useful for the monitoring of smart container solution that
combines the GPS locator and modem of GPRS. The author states that the use of technology has
effectively helped in improving the manner in which businesses are tracking their operations. it
has help businesses to develop vital software that run on tracking devices. Therefore, according
to result from this study, it is clear that technology has also improved the way business operators
can monitor and track containers leading to a reduction in time needed to communicate with
transporters and customers that are waiting for deliveries.