Annotated Bibliography on the Impacts of Social Media

This annotated bibliography examines the multifaceted impacts of social media through a selection of scholarly articles. The included sources explore various aspects, such as the effects of computer-mediated communication on individuals, the influence of social media on self-disclosure behaviors, the role of social media in organizational performance, and the impact of firm-generated content on customer behavior. The bibliography provides concise summaries of each article, highlighting key findings and methodologies. Studies explore both the positive and negative aspects of social media, including its role in communication, marketing, and potential for exploitation. These articles provide a comprehensive overview of the current research landscape, offering insights into the complex and evolving relationship between society and social media platforms.

Running Head: ANNOTATED BIBLOGRAPHY ON THE IMPCTS OF SOCIAL MEDIA
ANNOTATED BIBLOGRAPHY ON THE IMPCTS OF SOCIAL MEDIA
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ANNOTATED BIBLOGRAPHY ON THE IMPCTS OF SOCIAL MEDIA 2
ANNOTATED BIBLOGRAPHY ON THE IMPCTS OF SOCIAL MEDIA
Thomas, Virginia, Azmitia, Margarita, & Whittaker, Steve. (2016). Unplugged: Exploring the costs and
benefits of constant connection. Computers in Human Behavior, 63, 540-548. doi:
https://doi.org/10.1016/j.chb.2016.05.078
This article primarily discussed the impact of computer-mediated communication in the society.
A primary research involving over 400 participants/ respondents was conducted and the findings tallied in
relation to the age group. The findings indicated that computer mediated communication/ social media
has become an integral part of the society and can hardly be done lived without. From the findings of this
research study, it was analyzed and concluded that social media/ computer mediated communication
(CMC) is a double aged sword. This is because, it was found out that it has both positive and negative
influences to the society. From the positive aspect, the study indicated high relevance attached to social
media as a communication media for the population. However, basing on the findings based on
systematic grouping according to age, the younger age expressed a more negative feeling towards
unplugging social media for 24 hrs. The study also showed that the respondents expressed a feeling of
loneliness if the media is to unplugged for 24 hrs. From a general perspectives, the study tallied a mix of
emotions about unplugging the social media, which showed that there were both losses and benefits in
unplugging social media.
Rey, P J. (2012). Alienation, exploitation, and social media. American Behavioral Scientist,
56(4), 399-420. doi: 10.1177/0002764211429367
This article mainly conducted a critical search to evaluate the impact of capitalism in the
explosion of social media/ websites meant for user-generated content. It encompassed a review of Marx’s
application of the concepts of exploitation and alienation in his paradigmatic example. In this review, the

ANNOTATED BIBLOGRAPHY ON THE IMPCTS OF SOCIAL MEDIA 3
researcher drew-out the logic of Marx’s concept in the prediction of the structural circumstance of social
media. From the two case studies taken by the researcher, it was evident that the use of social media
platforms are voluntary processes while factory works are salary/ wage driven. The study indicated that to
a large extent, most individuals engaged in social media actually do it for leisure, although there are some
few who are employed in this field. In addition, it also takes a financial sacrifice to access the web based
user generated content. However, on the other hand, factory work comes along with payment as a reword
fo working in the factory. From the preceding findings, it is substantial to clinch that there is an inverse
relation between the benefits attached to factory work and social media use.
Conclusively, the author argues that the social media users face a relative level of exploitation as
those in industrial capitalism and the fundamental situations of the digital century associates profitability
to the decline in the level of alienation.
Cheung, C., Lee, Z. W., & Chan, T. K. (2015). Self-disclosure in social networking sites: the role
of perceived cost, perceived benefits and social influence. Internet Research, 25(2), 279-299.
The study was primarily designed to critically examine, evaluate, analyze, and identify the
relative impacts of the perceived benefits, the perceived costs, and the social influence in regard to the
tendencies of self-disclosure habits of individuals over the social media platforms or networking sites.
The study was conducted under an integrated theoretical framework. The author built the research on the
approach on privacy calculus theory and social exchange theory, implying that an integrated model was
developed. With a sample of 405 social media networking users, the model was empirically put into test.
the test required the users to complete a simple survey about self-disclosure behaviors on Facebook. In
other words, the survey require the users to express their concern regarding their identification on
Facebook.

ANNOTATED BIBLOGRAPHY ON THE IMPCTS OF SOCIAL MEDIA 4
From the research study, it was evident that self-disclosure on social media platforms are
typically linked to the social influence an individual has. Furthermore, the perceived benefits were also
part of the integral factors that affected self-disclosure. This implied that individuals would consider the
perceived possible benefit they would acquire as a result of self-disclosure before the decision of
disclosing their identity. Controversial to the hypothesis, the study indicated that the perceive privacy risk
has a negligible influence in the individual behavior regarding self-disclosure on the media platforms.
From the the research findings, the author recommends educators to raise awareness of the possible risks
social media self-disclosure to the students on networking platforms.
Parveen, F., Jaafar, N. I., & Ainin, S. (2015). Social media usage and organizational performance:
Reflections of Malaysian social media managers. Telematics and Informatics, 32(1), 67-78.
The main aim of the researchers was to identify, analyze, and evaluate the impact of adaptations
of social media platforms in the performance of different organizations. The study used a qualitative
approach to scrutinize the importance of social media to organizations and the possible pitfalls it may
have on the organizations. From the review of different literatures, they learnt most of the studies
conducted on social media encompassed individual perspective and yet there is a high degree of
integrating social media in the organizational operations and communication. This created the insight for
research. The researchers capitalized the study on media managers’ views. A survey that encompassed six
senior managers from reputable organizations using social networking platforms were conducted. The
findings indicated that social networking platforms are used in advertising, information searching,
building reputable customer relationship, promotion, and branding among others. Furthermore, the study
unleashed social media as an operation cost reduction strategy as it helps in the reducing the costs of other
vital and essential communication.

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However, the study also identified some negative impacts of networking websites, among which
included degrading the reputation of particular organizations by its competitors. Frm the findings of this
study, it is palatable to conclude that social media platforms serve a vital role in improving the
organization performance since the drawback is over weighed by the benefit
Kumar, A., Bezawada, R., Rishika, R., Janakiraman, R., & Kannan, P. K. (2016). From social to
sale: The effects of firm-generated content in social media on customer behavior. Journal of
Marketing, 80(1), 7-25.
The study primarily intended to examine and investigate the influence of firm generated content
(FGC) in web-based networking platforms on three substantial customer metrics, that is to say, customers
profitability, spending and cross buying. The researcher also further investigated the synergistic impacts
of firm generated content with other advertising medias like television and email communication. To help
in the accomplishment and achievement of the objectives, the researcher tallied and correlated a noval
dataset that contained social media participation data, attitudinal information gathered through survey and
transactional data of the participants.
The findings of the study indicated there is a positive correlation between the customers’
behaviors and firm generated content. Synergistically, firm generated content works hand in hand with
both email marketing and television advertising. The firm generated content is more influential for more
tech survey and web based networking receptivity. From the objectives of the study, it was therefore
succinctly concluded that firm generated content is an important in regulation customer spending,
crossover buying, and profitability.

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References
Cheung, C., Lee, Z. W., & Chan, T. K. (2015). Self-disclosure in social networking sites: the role of
perceived cost, perceived benefits and social influence. Internet Research, 25(2), 279-299.
Kumar, A., Bezawada, R., Rishika, R., Janakiraman, R., & Kannan, P. K. (2016). From social to sale: The
effects of firm-generated content in social media on customer behavior. Journal of
Marketing, 80(1), 7-25.
Parveen, F., Jaafar, N. I., & Ainin, S. (2015). Social media usage and organizational performance:
Reflections of Malaysian social media managers. Telematics and Informatics, 32(1), 67-78.
Rey, P J. (2012). Alienation, exploitation, and social media. American Behavioral Scientist, 56(4), 399-
420. doi: 10.1177/0002764211429367
Thomas, Virginia, Azmitia, Margarita, & Whittaker, Steve. (2016). Unplugged: Exploring the costs and
benefits of constant connection. Computers in Human Behavior, 63, 540-548. doi:
https://doi.org/10.1016/j.chb.2016.05.078