Organizational Theory and Behavior Report: ANZ Bank Analysis

This report, prepared for a BUS293 Organizational Theory and Behaviour course, analyzes the organizational structure and work design of Australia and New Zealand Bank (ANZ). It begins with an overview of ANZ, including its operations and services. The report delves into the bank's structure, including task allocation, coordination, and supervision. Key recommendations include implementing a new Enterprise Resource Planning (ERP) system, establishing a dedicated department for employee welfare, fostering better employee relationships through programs, increasing corporate social responsibility initiatives, and transitioning from departmentalization to a centralized system. The report highlights the benefits of these recommendations, such as improved resource management, enhanced employee morale, and streamlined decision-making. The report is supported by references to relevant academic literature.

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Organizational Theory and Behaviour
Date: 30 April 2019

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Recommendations for Australia and New Zealand Bank
1. Australia and New Zealand Bank are recommended that it needs to get in touch with its
information technology team or agency for the development and implementation of the new
and updated Enterprise Resource Planning system. Enterprise resource planning is the
procedure utilized by businesses to handle and incorporate the key parts of their business. A
number of Enterprise Resource Planning software applications are present in the market for
the support of the businesses to execute resource planning by incorporating every procedure
if the business requires running the single system (Leon, 2014). An ERP system can
incorporate planning, inventory purchasing, sales, human resources, finance, marketing, etc.
Establishing Enterprise Resource Planning into the business could result in eliminating the
chances of duplication into the procedure of the business which results in justifiable use of
resources, saving the efforts of human resource and other natural resources (Addo & Helo,
2011).
2. Australia and New Zealand Bank must work towards establishing a separate department
into the business that must work towards the benefit, welfare, and health of the entire
organization. Establishing a separate department will result in increasing the confidence of
the employee over their organization which will eventually increase their productivity for the
business. Besides this, with the separate department, other key divisions of the company will
effectively manage their operations without compromising the health and welfare of the
employees as well as the entire organization. In addition to this, to establish a separate
department, the company will need new team members who could work in this department
(Johnson, 2013). For that company has to hire more employees, which will result in offering
employment to the skilled and desiring people of the society.

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3. The basis of human nature is to build relationships at a professional level and personal
level. Human growth is one of the bases of the human relationships that are looking for
expression (Zacher & Frese, 2011). However, building relationships with another divisional
employee are quite challenging because every person has a diverse personality in a typical
workplace like Australia and New Zealand Bank. In this type of environment, the personality
must be enticing to the colleague. Managing relationships at the workplace are very essential
to have healthy and good professional relationships among the workforce. It is not just
beneficial for an employee but for the entire organization. Considering the issues related to
conflicts among employees while working on the joint projects due to the decentralized
system, the bank must organize different types of programs and events that could bring
together each and every employee. This will also work in increasing the interaction among
employees of every division. Besides this, it can also build a strong relationship among
employees and employer.
4. Corporate social responsibility enables the business to do something for the society,
customers, and environment which matters a lot for the stakeholders (Yeung, 2011).
Australia and New Zealand Bank must try to establish different types of social corporate
events and campaigns through which it can show its contribution towards the development of
the society. This will help business in getting involved with society and understanding their
needs. Besides this, it will enhance the image of the business in the eyes of every stakeholder.
5. Considering the disadvantages of the departmentalization, Company must work on
converting its business structure from departmentalization to a centralized system.
Centralization is the procedure in which activities like decision making and planning in
business are concentrated to a particular location or leader. The centralized system will offer
a clear chain of command to the business which will result in a focused vision (Minas,

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Wright & van Berkel, 2012). In addition to this, a centralized system support business in
managing its cost as well as activities effectively with teamwork.
6. With the execution of the departmentalization, ANZ bank was unable to manage its
resources as well as employees. Besides this, due to departmentalization company lacked in a
highly skilled pool of employees to solve a specific type of issues. By adopting a centralized
system, the company will be able to make use of a number of skilled workers at specific parts
under a single roof. Through this, employees will be able to interact properly on a single issue
and handle the hurdles that could affect the results of the business. Through centralization,
the company will make the best use of its human resource as well as other resources which
will result in saving the resources, time, and money of the company.

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References
Addo-Tenkorang, & Helo, P. (2011). Enterprise resource planning (ERP): A review literature
report. In Proceedings of the World Congress on Engineering and Computer Science,
2(2011), 19-21.
Johnson, M. L. (2013). The benefits of departmentalization in upper elementary grades for
students and teachers 1st ed. U.S.A: Trevecca Nazarene University.
Leon, A. (2014). Enterprise resource planning 1st ed. U.K: McGraw-Hill Education.
Minas, R., Wright, S., & van Berkel, R. (2012). Decentralization and centralization:
Governing the activation of social assistance recipients in Europe. International Journal of
Sociology and Social Policy, 32(5/6), 286-298.
Yeung, S. (2011). The role of banks in corporate social responsibility. Journal of Applied
Economics and Business Research, 1(2), 103-115.
Zacher, H., & Frese, M. (2011). Maintaining a focus on opportunities at work: The interplay
between age, job complexity, and the use of selection, optimization, and compensation
strategies. Journal of Organizational Behavior, 32(2), 291-318.