MBA402 Assignment: Code of Conduct for ANZ Bank - Ethical Guidelines

This assignment presents a comprehensive Code of Conduct designed for ANZ Bank, addressing critical aspects of corporate governance, ethics, and sustainability. The document begins with an introduction outlining the purpose and importance of a code of conduct within an organization, particularly within a financial institution like ANZ Bank. It provides an organizational overview and values, emphasizing the bank's commitment to integrity, accountability, and customer service. The Code of Conduct delves into the core principles, including anti-bribery policies, conflict of interest resolution, and the protection of the bank's assets and information systems. It also outlines expectations and requirements for employees, emphasizing ethical and legal responsibilities. Furthermore, the Code of Conduct addresses key areas such as discrimination, exploitation, corruption, dishonest and fraudulent behavior, whistleblower protections, and enforcement mechanisms. The document integrates relevant references from academic journals and textbooks, providing a solid foundation for the proposed guidelines. The assignment reflects on the need for a robust code of conduct to manage potential issues and ensure a secure and ethical working environment, aligning with corporate governance best practices. The conclusion emphasizes the significance of a well-defined code of conduct in controlling unethical activities and promoting a responsible organizational culture.

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Code of Conduct
1/19/2020

Code of Conduct
Contents
Introduction...........................................................................................................................................2
Organisation overview and values.........................................................................................................2
Vision................................................................................................................................................3
Values................................................................................................................................................3
Integrity.............................................................................................................................................3
Accountability...................................................................................................................................3
Customer service and Commitment...................................................................................................3
Provisions for the complaint..............................................................................................................4
Need of code of conduct........................................................................................................................4
Application of the code of conduct........................................................................................................4
Principles of code of conduct................................................................................................................5
Enforcement..........................................................................................................................................6
Expectations from the employees.....................................................................................................6
Requirement from the employees.....................................................................................................6
Important policies.............................................................................................................................6
Anti-bribery policies..........................................................................................................................7
Conflicts of interest...........................................................................................................................7
ANZ Bank’s assets and information system.......................................................................................7
Speak up (Whistle Blower service)....................................................................................................7
Conclusion.............................................................................................................................................8
References.............................................................................................................................................8

Code of Conduct
Introduction
Code of conduct is a set of rules framing and outlining the rules, responsibilities, and norms
related to the practices of employees working in an organisation. A company’s code of
conduct is written for employees to control the activities of misconduct in the working culture
and to make the working atmosphere comfortable in ethical, moral, and legal manner. Firms
big or small are bound to design the compulsory codes applicable to the organisational
employees and any action fails to meet the rules and regulations falls in the category of the
misconduct or the violation of the organisational rules and regulations.
ANZ Bank values the organisation identity in the community and society and focus to train
the employees working in the environment full of honesty and integrity. This report will
search the impact of code of conduct and implication of the principles in the code of conduct
document of ANZ bank. Implication of code of conduct is equal for all and employees
registered in the organisation are in legal and moral duty to follow the rules and regulation
imposed on them by the written set of code of conduct. It frames a network of rights and
duties applicable to the employees, an organisation is liable to manage the comfortable
working environment, and liable to settle the disputes and conflicts arise in the management
with ethical manner.
Organisation overview and values
ANZ bank acquires 3rd position in the largest national banks in the Australia, operating two
national brands of banks in the Australia. One is ANZ bank and other one is National Bank of
New Zealand. Purpose of the organisation is to serve the customers with required services in
effective manner, pay employees for their effective handling of the customer’s services and
role played for the development of the organisation, to pay shareholders profitable returns

Code of Conduct
and to develop the community and society in the nearby surrounding. Corporate governance
allows the organisation to control the activities of harassment, discrimination, exploitation or
any other activity falls on the ground of misconduct by regulating them in the guidelines of
organisational code of conduct (Bank, 2020).
Vision
Corporate management team of ANZ bank aims to offer effective financial services to the
customers in form of many accounts.
Values
Setting the policies and regulations in form of code of conduct to measure and improve the
organisational reputation. Give value to the importance of the organisational culture and
assuring the corporate governance applying the corporate rules and regulations for the
employees aiming to ensure the better availability of services in the organisation (Bold,
2020).
Integrity
Disclosure of all the terms to the employees and customer about the organisation and services
offered in the organisation. ANZ bank treats its shareholders, stakeholders, customers, and
employees with respect and equality.
Accountability
ANZ Bank is highly accountable for the people relevant with the organisational atmosphere
in any form or position like customers or employees (Cooper & Smith, 2017).

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Customer service and Commitment
Provide a supportive and healthy environment to the customers, it ensures its commitment to
develop the living standards of the proper in the community by developing the resources
useful for their development in education and health.
Provisions for the complaint
It provide clear direction and leadership to the employees to deal the challenges occurred in
the organisational atmosphere due to employee’s misbehaviour and train employees to deal
with the complaints from the customers related to the services and product offered in the
organisation (CVA, 2017).
Need of code of conduct
ANZ Bank represents its commitment to perform outstanding with interest of the employees.
Need to introduce code of conduct in an organisation is demand of the corporate governance
in the 21st century to deal the conflicts occurred in the internal and external environment of an
organisation. This code of conduct helps the management of an organisation to locate the
duties clearly to the employees in the organisation. Corporate governance play important role
in managing the activities performed as the main actions of an organisation (Ferramosca, D',
Onza & Allegrini, 2017).
Ethical duties of an employee are essential part of the organisational activities; ANZ Bank
directs the principles applicable to manage the employees’ behaviour seriously. Introducing
the code of conduct is important for the ANZ Bank because it is active in the public sector
related to the personal interest of the customers in financial terms. Hence, disclosure of the
laws, rules, and regulations to the employees for better performance can be implementing in
the set of code of the organisational conduct (Ghorbani, Steinhilber, Markus & Maas, 2015).

Code of Conduct
Application of the code of conduct
Code of conduct is essential to be equally applicable to all employees without any
discrimination on base of the position in the organisation, gender, caste, religious beliefs,
cultural practices, and community. ANZ Bank makes its code of conduct compulsory for the
engaged employees, Shareholders, Financial Advisors, Board of Directors, and external
stakeholders affected with the operations of the bank (Ghorbani, Steinhilber, Markus &
Maas, 2015).
Principles of code of conduct
Primary objective of ANZ Bank is to deliver the financial services with safety and security
assurance hence employees are responsible to manage the internal organisation culture
positive and confidential to all the personal information recorded in the bank document
(Tricker, 2005). Following activities falls under strict prohibition in the code of conduct of
ANZ Bank;
Discrimination of an employee on any base is an illegal action and out of the premises of
ethical behaviour assumed from an ANZ Banking employee. ANZ is famous for the
supportive working culture and discrimination is act of prohibiting one from his rights and
this falls under the act of misconduct and punishable for according the rights and duty policy
of the bank (Hardi & Buti, 2012).
Harassment, an act of teasing a person by implied or expressed actions, with the wring
intention. Exploitation of an employee falls under the action of harming dignity and image of
a person. ANZ is committed to develop fair and equal treating atmosphere for the employees,
using the others for the self-benefit and use is a part of illegal action in the rules of employee
welfare (Hardi & Buti, 2012).

Code of Conduct
Illegal transection of the money and financial balance from the customer’s account, or
making changes in the cash transection statement by taking the bribery with the intention of
fraud lead issues in form of monetary loss to the bank and harm to the professional image of
bank in the industry. Corrupt activities are strictly restricted, these are punishable in form of
the imprisonment, and suspension from the job enforced immediately after the confirmation.
Employees are trained to perform the activities according the guidelines, confidential process
of the customer’s transections, account balance, and other personal information and not
disclosing the policies and strategies to any outsider because these activities are included in
the misconduct and fraud (Hassouna, Ouda & Hussainey, 2017). Cheating with the
organisation and management with aim to cause harm and financial loss is a crime falls under
the legal premise of the contract of employment and breaching it falls under the fraud a
punishable crime in the contract law and baking regulations (Hassouna, Ouda & Hussainey,
2017).
Enforcement
Expectations from the employees
As member of ANZ Bank, employees are expected to manage their activities maintaining the
dignity and values of the organisation. Employees should;
 Ethically and legally responsible with perfect knowledge of the baking laws
implemented on them
 Optimistic and use the opportunities to perform best in the industry for the
organisation
 Accountability and responsibility for the actions and decisions

Code of Conduct
Requirement from the employees
ANZ is listed in the Australian Stock Exchange (ASE), hence employees are required to;
 Understand obligations of the ANZ Bank to comply with the Corporation Act 2001
and Listing rules of ASX.
 Manage the activities meeting the legal and regulatory requirement of the corporation
governance
 Ensure the safe transfer of the information regarding the banks strategy and current
position to the other competitive agencies
Important policies
Dealing the financial sector with effective management of investment and return to the
customers, hence all actions in the bank are subjected to the implied and expressed laws
related to the state where it operates its business. Following policies are introduced to manage
the legal and ethical control over the activities;
 Banking regulations of New Zealand
 ANZ Policy Library
Anti-bribery policies
Employees working as part of the ANZ Banks are restricted to accept any gift, gains, or
payments in from of bribery from customers, employees or any other stakeholder in the
organisation.
 Reject any gift or payment from illegal and unethical source
 Restrictions over investing or donating to the political parties in the name of support
from the bank
 Follow the ANZ Global Anti-Bribery Policy

Code of Conduct
Conflicts of interest
Conflicts are normal to occur in a cross sectional working environment, in case if these
conflicts based on discrimination, exploitation, and harassment management require to train
and teach employees about the ethics of the organisation (Scherbina, Afanasieva & Lapina,
2013). Following policies are enforced for the conflict resolution;
 ANZ Global Employees Securities Training and Conflict of Interest Policy
 ANZ Equal Employment Opportunity, Bullying and Harassment Policy
 ANZ Health and Safety Policy
ANZ Bank’s assets and information system
Employees authorised to access the asset and information system of the ANZ bank are in
ethical duty to prevent misuse of organisational asset and information system. Leak and
misuse of any confidential information by misusing the Bank’s information system affect the
safe and secure environment. Employees are enforced to be an active part of the organisation
to prevent the misuse of organisational asset and information system.
 ANZ Use of Systems, Equipment and Information Policy, particularly the sections on
information security
Speak up (Whistle Blower service)
Employees in the ANZ Banks organisation have equal opportunity and right to speak against
the misconduct and wrong actions happen in the organisation. ANZ Bank facilitates
employees with the compliant department and helpline numbers available to record the raised
complaint or issue in the organisation. Employees are asked to be aware and strict towards
wrong actions done by others or any breach of code of conduct ("Transparency and risk
control | Investcorp", 2020). If they found any illegal and unethical actions, they can report it
to the whistle blower department. Whistle Blower policy guide employees to report

Code of Conduct
misconduct activities at ANZ Global Whistle-blower Protection Policy. Employees are
required to
 Be aware and concise about the surrounding
 Honestly report the actions
Conclusion
This report based on the importance of application and procedure followed in the application
of the code of conduct in the ANZ Bank concludes that nature of issues potential to occur in
the corporate governance is well known to the managers hence designs of solution to the
issues are decided on the base of misconduct. Employees’ recommendations and views about
the policies and regulations of the code of the conduct are very effective steps of the ANZ
bank taken to facilitate the successful implementation and application of the code of conduct
in the organisation. Code of conduct represent the ethical and legal environment of an
organisation controlling the activities of working employees according the guidelines of the
corporate governance rules and regulations.
With the development of corporate world in the present time, challenges to manage the
organization secure and confidential working environment is also increasing hence
introduction of code of conduct is effective mean to control the illegal and unethical activities
in an organisation like ANZ Bank that deals the financial operation in global context.

Code of Conduct
References
Bank, A. (2020). Retrieved 18 January 2020, from
https://www.anz.com/documents/au/policies/ANZ-Employee-Code-of-Conduct.pdf
Bold, F. (2020). Corporate Governance for a Changing World. Retrieved 18 January 2020,
from https://openaccess.city.ac.uk/id/eprint/18785/1/SSRN-id2805497.pdf
Cooper, I., & Smith, J. (2017). Governance Without Democracy? Analysing the Role of
Parliaments in European Economic Governance after the Crisis—
Conclusions. Parliamentary Affairs, 70(4), 728-739. doi: 10.1093/pa/gsx019
CVA, K. (2017). https://www.medwinpublishers.com/JOBD/JOBD16000139.pdf. Journal Of
Orthopedics & Bone Disorders, 1(7). doi: 10.23880/jobd-16000139
Ferramosca, S., D', G., Onza, N., & Allegrini, M. (2017). The internal auditing of corporate
governance, risk management and ethics: comparing banks with other
industries. International Journal Of Business Governance And Ethics, 12(3), 218. doi:
10.1504/ijbge.2017.088245
Ghorbani, A., Steinhilber, G., Markus, D., & Maas, U. (2015). A PDF projection method: A
pressure algorithm for stand-alone transported PDFs. Combustion Theory And
Modelling, 19(2), 188-222. doi: 10.1080/13647830.2014.999129
Hardi, P., & Buti, K. (2012). Corporate governance variables: lessons from a holistic
approach to Central‐Eastern European practice. Corporate Governance: The
International Journal Of Business In Society, 12(1), 101-117. doi:
10.1108/14720701211191364

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Hassouna, D., Ouda, H., & Hussainey, K. (2017). Transparency and disclosure as an internal
corporate governance mechanism and corporate performance: Egypt’s case. Corporate
Ownership And Control, 14(4), 182-195. doi: 10.22495/cocv14i4c1art1
Scherbina, T., Afanasieva, O., & Lapina, Y. (2013). RISK MANAGEMENT, CORPORATE
GOVERNANCE AND INVESTMENT BANKING: THE ROLE OF CHIEF RISK
OFFICER. Corporate Ownership And Control, 10(3). doi: 10.22495/cocv10i3c2art5
Transparency and risk control | Investcorp. (2020). Retrieved 18 January 2020, from
https://www.investcorp.com/page/transparency-and-risk-control
Tricker, B. (2005). CORPORATE GOVERNANCE - A SUBJECT WHOSE TIME HAS
COME. Corporate Ownership And Control, 2(2). doi: 10.22495/cocv2i2p1