ANZ Banking Group Limited: Cyber Resilience Report Analysis

This report delves into the critical topic of cyber resilience, emphasizing its growing importance in the face of increasing cyber threats. It differentiates cyber resilience from cyber security, highlighting the former's focus on withstanding and recovering from adverse cyber events. The report outlines key principles for integrating cyber security and resilience protocols, emphasizing the involvement of the board, risk assessment, and the integration of cyber resilience with business strategies. It provides examples of best practices from corporations like Apple and Netflix, demonstrating proactive approaches to cyber risk management. The report culminates in specific recommendations for ANZ Banking Group Limited, focusing on board involvement, strategy integration, and prioritizing planning and preparation to bolster their cyber resilience posture. The report underscores the need for continuous monitoring, assessment, and adaptation to maintain a robust defense against evolving cyber threats, ensuring business continuity and safeguarding sensitive data. The report is contributed by a student and is available on Desklib, a platform offering AI-based study tools.

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orporate o ernanceC G v

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Table of Contents
ntrod ctionI u ...............................................................................................................................2
mportance o c er re ilienceI f yb s ..................................................................................................3
Principle to inte rate c er ec rit and re ilience protocols g yb s u y s s.................................................4
ample o t e e t practice corporationEx s f h b s s by s........................................................................6
ecommendationR s.....................................................................................................................7
oncl ionC us ................................................................................................................................10
e erenceR f s................................................................................................................................11

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Introduction
er re ilience a ecome an ind tr ord ince it a a i ni icant implication onCyb s h s b us y buzzw s h s s g f
t e ec rit trate o t e enterpri e T e concept o c er re ilience i di erent romh s u y s gy f h s . h f yb s s ff f
c er ec rit c er ec rit i re erred to t e proce e and met od ic are edyb s u y; yb s u y s f h ss s h s wh h us by
corporation to protect t e electronic data erea c er re ilience i a re erred to t es h wh s yb s s f h
a ilit to it tand or reco er rom ad er e c er e ent ic re lt in di r ptin t eirb y w hs v f v s yb v s wh h su s u g h
al ine operation r ani ation o ld oc on lin in t eir c er ec rit policieusu bus ss s. O g s s sh u f us k g h yb s u y s
it re ilience protocol ic re lted in increa in t eir a ilit to it tand ad er ew h s s wh h su s g h b y w hs v s
c er incident arrop and Matte on n order to e ta li e ecti e c er re ilienceyb s (H s , 2015). I s b sh ff v yb s
policie t e enterpri e are re ired to compl it ario principle it t e increa ins, h s s qu y w h v us s. W h h s g
ri o c er crime on corporation t e rele anc o implementin appropriate policiesk f yb - s s, h v y f g s
ic are oc ed to ard protectin t em rom c er attac a increa ed tantiallwh h f us w s g h f yb - ks h s s subs y.
n t i report t e importance o c er re ilience ill e di c ed alon it t e eI h s , h f yb s w b s uss g w h h k y
principle ic corporation o ld ollo ile inte ratin c er ec rit and re iliences wh h s sh u f w wh g g yb s u y s
protocol T i report ill pro ide recommendation to A an in ro p imited ic is. h s w v s NZ B k g G u L wh h s
incl ded in t e A li t re ardin o t e compan can inte rate it c er ec rit itu h SX 200 s g g h w h y g s yb s u y w h
re ilience protocol ario e ample o companie ill e e al ated in order tos s. V us x s f s w b v u
nder tand t e e t practice re ardin c er re ilience policieu s h b s s g g yb s s.

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Importance of cyber resilience
T e n m er o attac on c er in ra tr ct re o corporation a increa ed con idera l inh u b f ks yb f s u u f s h s s s b y
t e pa t e ear A per a t d o P t ere a een t e i e t increa e in c erh s f w y s. s s u y f wC, h h s b h b gg s s yb -
attac in o er ten ear and more t an percent c er attac increa ed inks v y s, h 38 yb - ks s 2015
c mit T i increa e o t at t e importance o impro ement in c er ec rit(S h z, 2016). h s s sh ws h h f v yb s u y
mea re a increa ed alon it e ta li ment o e ecti e c er re ilience policiesu s h s s g w h s b sh f ff v yb s s. By
implementin c er re ilience policie t e corporation can en re t at t e are pdatedg yb s s, h s su h h y u
to protect t em el e rom recent c er attac and tain t eir ro t e en in t eh s v s f yb - ks sus h g w h v h
ad er e c er en ironment T e per pecti e o c er re ilience i contin o l e ol in andv s yb v . h s v f yb s s u us y v v g,
it i ainin reco nition ets g g g b een enterpri e ince t e are i in priorit to implementinw s s s h y g v g y g
c er re ilience policie in t e or ani ation n arac ama i ed Pre identialyb s s h g s . I 2013, B k Ob ssu ‘ s
Polic irecti e PP in ic e de ined re ilience a t e a ilit o t e corporation toy D v D-21’ wh h h f “ s ” s h b y f h s
prepare t em el e re ardin c an in condition in t e ind tr and it tand ch s v s g g h g g s h us y w hs su h
c an e reco erin rapidl rom di r ption T i concept a promotedh g s by v g y f s u s. h s w s by
o ernmental or ani ation eca e it a i t in ma in corporation competent eno tog v g s s b us ss s s k g s ugh
addre t e c er ec rit i e a iss h yb s u y ssu s (D v s, 2015).
T e n m er o c er attac c a i tri ted denial to er ice o mal areh u b f yb - ks su h s D s bu s v (DD S), w ,
an om are c er ra d p i in and ot er i increa in contin o l d e to icR s w , yb f u , h sh g, h s s s g u us y u wh h
or ani ation a e to ta e appropriate mea re to en re t at t eir data i protected romg s s h v k su s su h h s f
iolation erdinand n ca e o A an in ro p imited t e corporation i t ev (F , 2015). I s f NZ B k g G u L , h s h
t ird lar e t ma or A tralian an in or ani ation ic operate in t e an in andh g s j us b k g g s wh h s h b k g
inancial er ice ind tr T e compan a aced a erio o attac d e to ic itf s v s us y. h y h s f s us DD S k u wh h s
nction ere topped T e electronic trade o ta e ic a reported t efu s w s . h u g wh h w s by h
or ani ation a act all a o attac a tar eted ac er to collect t e pri ate datag s w s u y DD S k w s g by h k s h v
o t e an ile ttin it er ice do n ee n order to addre t e e i ef h b k wh shu g s s v s w (L , 2012). I ss h s ssu s,
A an in ro p imited a implemented a ma or c er de en e o er a l ic eNZ B k g G u L h s j yb f s v h u wh h us s
ad anced anal tic in order to rein orce t e c er de en e o t e compan T ev y s f h yb f s s f h y. h
corporation e enli ted o t are ic i de eloped t e nited tate o ernmentus s s s f w wh h s v by h U S s g v
alon it t e pport rom t e open o rce comm nit in order to reco ni e potentialg w h h su f h s u u y g s
reac e ro ier T t e importance o c er re ilience a increa edb h s (C z , 2018). hus, h f yb s h s s

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tantiall in t e pa t e decade d e to ic mo t corporation are adoptin t isubs y h s f w s u wh h s s g h s
concept to en re t at t e eep tri in e en in t e ad er e c er en ironmentsu h h y k s v g v h v s yb v .
Principles to integrate cyber security and resilience protocols
Mo t corporation anted to implement c er re ilience policie o e er t e aces s w yb s s; h w v , h y f
di ic ltie in inte ratin t eir c er ec rit in ra tr ct re alon it re ilience protocolff u s g g h yb s u y f s u u g w h s s.
n order to addre t i i e t e ollo in are di erent principle ic corporationI ss h s ssu , h f w g ff s wh h s
o ld compl itsh u y w h.
Principle 1
T e in ol ement o t e oard t e ir t e principle ince it i important to decide t eh v v f h b h f s k y s s h
re pon i le or c er re ilience policie T e oard o ld e re pon i le or t e promotions s b f yb s s. h b sh u b s s b f h
o c er re ilience policie in t e or ani ation t e oard mem er ant t e canf yb s s h g s . If h b b s w , h y
dele ate t eir re pon i ilit to a committee ic i e ta li ed in order to promote c erg h s s b y wh h s s b sh yb
re ilience policie in t e compan T e ottom line i t at t e re pon i ilitie o ld es s h y. h b - s h h s s b s sh u b
clearl e ta li ed t e oard mem er orld conomic or my s b sh by h b b s (W E F u , 2017).
Principle 2
T e oard o ld et t e command o t e ect collectin all t e rele ant datah b sh u g h f h subj by g h v
re ardin t e implementation o t e e policie T e oard o ld collect in ormationg g h f h s s. h b sh u f
re ardin t e t reat and ot er trend ic t e ace ile implementin c er re ilienceg g h h s h s wh h h y f wh g yb s
policie T e oard o director can et e ternal a i tance rom e pert in order to en res. h b f s g x ss s f x s su
t at t e are pdated it t e c an e in t e corporationh h y u w h h h g s h .
Principle 3
T e oard o ld appoint a corporate o icer o ill e acco nta le or t e promotinh b sh u ff wh w b u b f h g
c er re ilience policie reportin to t e oard re ardin t e capa ilitie o t e irm andyb s s by g h b g g h b s f h f
mana in t e pro re T e corporate o icer o ld a e appropriate a t orit andg g h g ss. h ff sh u h v u h y
e perience to deal it t e e matter oinerx w h h s s (J , 2017).
Principle 4

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T e ine trate o t e compan o ld e inte rated it t e c er re ilienceh bus ss s gy f h y sh u b g w h h yb s
protocol in order to en re t at t e or to et er to ac ie e t e oal o t e corporations su h h y w k g h h v h g s f h .
T e c er ri mana ement pro ram o t e compan o ld e ide and icienth yb sk g g f h y sh u b w suff
d etin and re o rce allocation o ld e made t e oard to en re t at c erbu g g, s u sh u b by h b su h yb
re ilience policie are promoted in t e or ani ation orld conomic or ms s h g s (W E F u , 2017).
Principle 5
T e oard o ld clearl de ine t e ri appetite or ri tolerance a ilit o t e companh b sh u y f h sk sk b y f h y
to ard c rrent and t re c er t reat ecti e a e ment o t e ri acin a ilitie ow s u fu u yb h s. Eff v ss ss f h sk f g b s f
a compan ena le it to a oid t e c rrent and t re c er t reat ta in appropriatey b s v h u fu u yb h s by k g
ec rit mea res u y su s.
Principle 6
T e a e ment o t e ri and t reat a ociated it t e c er ec rit o t e compan ih ss ss f h sks h s ss w h h yb s u y f h y s
al o nece ar to promote c er re ilience policie in t e compan T e oard o lds ss y yb s s h y. h b sh u
enco ra e t e corporate o icer to pro ide contin o report re ardin t e pro re ou g h ff s v u us s g g h g ss f
c er re ilience policie to en re t at t e are pdated a per t e re irementyb s s su h h y u s h qu s
Ar ande et al( gh h ., 2016).
Principle 7
a ed on t e reportin and a e ment o t e policie t e implementation o re ilienceB s h g ss ss f h s, h f s
plan i nece ar ic m t e pported t e mana ement and t e corporate o icers s ss y wh h us b su by h g h ff
o i acco nta le T e o icer o i in c ar e o ld monitor t e per ormance o c erwh s u b . h ff wh s h g sh u h f f yb
re ilience policie in order to orm t re plan ic addre t e c rrent and t re c ers s f fu u s wh h ss h u fu u yb
ri ic can ad er el a ect t e or ani ation orld conomic or msks wh h v s y ff h g s (W E F u , 2017).
Principle 8
T e oard mem er o ld enco ra e ot er ta e older o t e corporation to colla orateh b b s sh u u g h s k h s f h b
in t e proce o implementation and reportin o c er re ilience policie in order toh ss f g f yb s s
en re temic c er re iliencesu sys yb s .
Principle 9

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An independent and ormal re ie o ld e done in order to e al ate t e e actorf v w sh u b v u h k y f s
ic a ect t e o erall operation o t e c er re ilience policie and t eir in l ence on t ewh h ff h v s f h yb s s h f u h
enterpri es .
Principle 10
T e oard o ld cond ct periodical re ie o t e per ormance o c er re ilience policieh b sh u u v ws f h f f yb s s
to en re t eir e ecti ene a per c an in trend in t e ind tr T e oard can al osu h ff v ss s h g g s h us y. h b s
collect e ternal ad ice rom e pert ile e al atin t e e ecti ene o c er re iliencex v f x s wh v u g h ff v ss f yb s
policie to en re t at t e protect t e compan rom c er attac and increa e it ris su h h y h y f yb - ks s s sk
tolerance a ilitb y.
Examples of the best practices by corporations
Apple ncI .
Apple i an American corporation ic i one o t e i e t enterpri e in term os wh h s f h b gg s s s s f
re en e acro t e lo e t operate in comp ter ard are o t are di ital di tri tionv u ss h g b . I s u h w , s f w , g s bu ,
con mer electronic and ot er related ind trie T e compan a aced man c ersu s, h us s. h y h s f y yb -
attac ic ad er el a ected t e pro ita ilit and ima e o t e corporation A oodks wh h v s y ff h f b y g f h . g
e ample i t e lea o i lo d p oto in in ic more t an pri ate p oto ox s h k f C u h s 2014 wh h h 500 v h s f
cele ritie ere lea ed c er criminal eed n order to a oid t e e i e Appleb s w k by yb s (R , 2014). I v h s ssu s,
contin o l impro e it prod ct and er ice to en re t at t e are protected romu us y v s s u s s v s su h h y f
c er attac T e oard o t e compan in ol e in t e proce o c er ec rit and t eyb - ks. h b f h y v v s h ss f yb s u y, h y
ta e appropriate mea re to promote c er re ilience in t e or ani ation or e amplek su s yb s h g s . F x ,
recentl t e compan a introd ced t e c er ri mana ement pro ram ic com iney h y h s u h yb sk g g wh h b s
approac inte rated tec nolo er ice and en anced c er in rance ic a i t t eh g h gy, s v s, h yb su wh h ss s s h
compan in ecomin more re ilient T e compan a entered into a deal it Allian toy b g s . h y h s w h z
impro e it c er in rance policie to en re t at t e compan i a le to e ecti el mana ev yb su s su h h y s b ff v y g
it c er ri ic are a ociated it mal are related t reat and an om are Apples yb sks wh h ss w h w - h s R s w ( ,
2018).
et liN f x

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et li i an American corporation ic o er it er ice acro t e lo e T e companN f x s wh h ff s s s v s ss h g b . h y
operate in t e entertainment ind tr and it o er online treamin er ice to its h us y, ff s s g s v s s
c tomer ince t e entire operation o t e compan are online a ed it a to en reus s. S h s f h y b s , h s su
t at it ta e appropriate mea re to en re it c er ec rit T e compan a acedh k s su s su s yb s u y. h y h s f
man c er attac in ic t e c er criminal lea ed t e epi ode o it ori inal eriey yb - ks wh h h yb s k h s s f s g s s
ic ne ati el a ected t e pro ita ilit o t e compan i a an rt ermore t ewh h g v y ff h f b y f h y (V j y , 2017). Fu h , h
c er criminal al o e o attac to di r pt t e operation o t e compan and top ityb s s us DD S ks s u h s f h y s s
er ice T e corporation a made c er re ilience a it priorit and it oc e ons v s. h h s yb s s s y, f us s
addre in it i e indin ni e a or e ample t e corporation a tartedss g s ssu s by f g u qu w ys. F x , h h s s
de elopin o n ec rit prod ct ic are oc ed on re pondin to t e ni e c erv g w s u y u s wh h f us s g h u qu yb
ri ic t e corporation ace all T e compan e t e clo d er ice osks wh h h f s (H , 2017). h y us s h u s v s f
Ama on e er ice and it colla orate it t em to en re t at t e online data o t ez W b S v s, b s w h h su h h f h
compan i ec red rom c er reac e T e corporation complie it t e principle oy s s u f yb b h s. h s w h h f
colla oration it ot er ta e older in order to promote it c er ec rit rt ermoreb w h h s k h s s yb s u y. Fu h ,
t e o t e compan eed a tin a een contin o l in ol ed in t e proce oh CEO f h y, R H s gs, h s b u us y v v h ss f
ormin c er re ilience policie to en re t at t e compan i a le to tain it ro tf g yb s s su h h y s b sus s g w h
e en a ter acin ad er e c er t reat all Moreo er t e compan le era e Tv f f g v s yb h s (H , 2017). v , h y v g s I
proce a tomation in order to protect t e e in ormation o t e compan rom c erss u h k y f f h y f yb -
attacks.
Recommendations
A an in ro p imited a alread ered rom c er attac ic are oc ed onNZ B k g G u L h s y suff f yb - ks wh h f us
ad er el a ectin t e mar et po ition o t e compan T e corporation i re ired tov s y ff g h k s f h y. h s qu
impro e it c er re ilience policie in order to en re t at it i protected rom ma or c erv s yb s s su h s f j yb -
attac ic co ld ad er el a ect t e compan and it inancial po ition in t e ind trks wh h u v s y ff h y s f s h us y.
ollo in are ario recommendation or A an in ro p imited in order to e ta liF w g v us s f NZ B k g G u L s b sh
e ecti e c er re ilience policie in t e or ani ationff v yb s s h g s .
n ol ement o t e oard mem erI v v f h b b s
ir tl A i re ired to en re t at it oard o director i in ol ed in t e proce oF s y, NZ s qu su h s b f s s v v h ss f
implementin c er re ilience policie in t e or ani ation T e oard o ld eit er in ol eg yb s s h g s . h b sh u h v v
t em el e in t e proced re or dele ate t eir d tie to a committee ic i ormed in t eh s v s h u g h u s wh h s f h

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compan to promote and implement c er re ilience policie e to t e in ol ement o t ey yb s s. Du h v v f h
oard mem er t e corporation can en re t at t e corporate o icer o areb b s, h su h h ff s wh
acco nta le or enactin t e e policie are appropriatel acco nta le or pro idin reportu b f g h s s y u b f v g s
re ardin t e e ecti ene o re ilience protocolg g h ff v ss f s s.
ncorporation it ine trateI w h bus ss s gy
ince A an in ro p imited o er an in and inance related er ice to itS NZ B k g G u L ff s b k g f s v s s
c tomer it o ld en re t at t e c er re ilience policie are inte rated it t eus s, sh u su h h yb s s g w h h
ine trate o t e or ani ation T e corporation a to en re t at it connect itbus ss s gy f h g s . h h s su h s s
ine oal alon it t e o ecti e o c er ec rit to en re t at t e or to et erbus ss g s g w h h bj v s f yb s u y su h h y w k g h
to promote c er re ilience in t e companyb s h y.
Prioriti in plannin and preparations g g
An impro ed c er re ilience in ra tr ct re tart a ed on preparation or c er attacv yb s f s u u s s b s f yb - ks.
A an in ro p imited a alread tarted prioriti in it c er ec rit in order toNZ B k g G u L h s y s s g s yb s u y
en re t at t e corporation i prepared or t e ad er e c er en ironment ec rit leadersu h h s f h v s yb v . S u y s
in t e corporation o ld or to ard ildin repeata le and con i tent or lo inh sh u w k w s bu g b s s w kf ws
order to miti ate t e e c er ec rit i eg h k y yb s u y ssu s.
mpro ement o incident re pon e acro people tec nolo and proce eI v f s s ss , h gy, ss s
t i important or A an in ro p imited t at it e ta li e a plan or an incidentI s f NZ B k g G u L h s b sh s f
re pon e ile en rin t at t e or lo and plan are optimi ed T e compan alreads s wh su g h h w kf ws s s . h y y
ed an open o rce plat orm ic i critical or t e corporation ince it ena le itus s u f wh h s f h s b s s
ta e older to contri te to t e ec rit in ra tr ct re o t e enterpri e colla oratins k h s bu h s u y f s u u f h s . By b g
et een proce e people and tec nolo t e compan can impro e t e incidentb w ss s, h gy, h y v h
re pon e tem ic i cr cial or identi in t e e c er t reat aced t es s sys wh h s u f fy g h k y yb h s f by h
enterpri e ic a i t in promotin c er re ilience policies wh h ss s g yb s s.
er in ranceCyb su
er in rance i a e part o c er re ilience policie ince it ena le t e corporation toCyb su s k y f yb s s s b s h
e ecti el addre t e t reat ace t em and ta tron e en in t e ad er e c erff v y ss h h s f by h s y s g v h v s yb
en ironment iMa e et al ettin an e ecti e c er in rance polic t ev (D s ., 2015). By g g ff v yb su y, h

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compan can a oid e ri ince it can protect it el inanciall e en a ter acin a c ery v k y sks s s f f y v f f g yb -
attack.
ac p temB ku sys
A an in ro p imited collect and tore lar e data et o in ormation re ardin t eNZ B k g G u L s s s g s s f f g g h
compan and it c tomer er criminal oc on collectin t i data ac in into t ey s us s. Cyb s f us g h s by h k g h
er er o t e compan implementin t e e ecti e ac p tem t e compan cans v s f h y. By g h ff v b ku sys , h y
en re t at it cr cial data i protected e en a ter acin a c er attacsu h s u s v f f g yb - k.
ontin o reportin and impro ementC u us g v
A ter implementin c er re ilience policie A an in ro p imited o ldf g yb s s, NZ B k g G u L sh u
contin o l a e t o e policie to determine t eir e ecti ene contin o lu us y ss ss h s s h ff v ss. By u us y
reportin re ardin t e c er re ilience policie and impro ement in c policie t eg g g h yb s s v su h s, h
corporation can determine t e e c an e ic are re ired in t o e policie to protecth k y h g s wh h qu h s s
t e data o c tomer orld conomic or m ontin o impro ement in t e eh f us s (W E F u , 2017). C u us v h s
policie i al o nece ar to en re t at t e enterpri e o ld eep it c er re iliences s s ss y su h h s sh u k s yb s
policie pdated it c an in c er en ironments u w h h g g yb v .

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Conclusion
n concl ion t e concept o c er re ilience i ainin i ni icant pop larit amonI us , h f yb s s g g s g f u y g
or ani ation ince it ena le t em to tri e and t ri e e en a ter acin c er attac T eg s s s b s h s v h v v f f g yb - ks. h
importance o c er re ilience policie in corporation are contin o l increa in a t ef yb s s s u us y s g s h
ri o c er attac i ecomin more prominent T e o ecti e o c er re ilience policie isk f yb - k s b g . h bj v f yb s s s
to en re t at t e compan i a le to protect it el rom c er attac and contin e to rosu h h y s b s f f yb - ks u g w
e en a ter acin c er attac T ere are ario principle ic companie can complv f f g yb - ks. h v us s wh h s y
it in order to inte rate t e c er ec rit in ra tr ct re alon it re ilience protocolw h g h yb s u y f s u u g w h s s
c a in ol ement o t e oard contin o reportin e ecti e mea re and ot er T esu h s v v f h b , u us g, ff v su s, h s. h
e ample o Apple and et li are di c ed ic are t o o t e i e t enterpri e t atx s f N f x s uss wh h w f h b gg s s s h
a e e ecti el e ta li ed c er re ilience policie n ca e o A an in ro p imitedh v ff v y s b sh yb s s. I s f NZ B k g G u L ,
ario recommendation are i en to a i t t e compan in e ta li in c er re iliencev us s g v ss s h y s b sh g yb s
policie c a in ol ement o oard mem er ac p tem c er in rances su h s v v f b b s, b ku sys s, yb su ,
contin o reportin and prioriti in t e plannin proce T e e actor ill ma e t eu us g s g h g ss. h s f s w k h
compan more re ilient ic ill a i t it in tainin it t re ro ty s wh h w ss s sus g s fu u g w h.

11
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