University Report: Management Perspective of ANZ Bank Group

This report presents a comprehensive case study analysis of the ANZ Bank, focusing on its management perspective. It begins with an executive summary and introduction to the bank, detailing its history and operations. The research methodology employed is outlined, followed by an examination of the bank's vision, mission, and values. The core of the report delves into organizational theory, exploring how ANZ Bank applies classical and modern theories. The report also investigates the bank's ethical practices, including its approach to diversity and inclusion. The analysis includes an assessment of the bank's culture and management style, incorporating Morgan's metaphors. Finally, the report concludes with an evaluation of the bank's management, offering recommendations based on the findings. The report also considers the ethical issues and challenges faced by the bank, providing a holistic view of its management strategies and their impact on the organization's performance and sustainability.

Management perspective

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Executive summary
The management perspective is quite important for organizations to understand
several roles within the organization. The focus is given by the organizations on the people
and supervising the way people perform tasks. The management perspective undertakes the
issues and aspects which are necessary in order to become efficient management. This report
comprises the management perspective of the ANZ bank. ANZ bank initially started its
operations in Australia and New Zealand and thereafter expanded operations in other
countries as well. The vision and values of the banks have been detailed in the report. The
organizational theory has been described in the report and contains the major part of the
report. Finally, the ethical practices conducted by the ANZ bank group have been also
defined.
In the end, it can be concluded that organizational strategy used by the ANZ bank
group leads to more strong structure whereas the good ethical practices ensure the efficiency
of the organization in the present as well as future.

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Contents
Executive summary...............................................................................................................................1
Introduction...........................................................................................................................................3
Research methodology..........................................................................................................................3
Vision and values of the organization....................................................................................................4
Organizational theory............................................................................................................................5
Ethics and diversity...............................................................................................................................6
Conclusion.............................................................................................................................................7
References.............................................................................................................................................9

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Introduction
This report is all about the management perspective of ANZ bank group. Australia
and New Zealand Banking Group Ltd are commonly known as ANZ, is an Australian bank.
The bank is having headquartered in Melbourne, Australia. ANZ is the second largest bank in
terms of the assets. The bank ranks third when it comes to the market capitalization in
Australia. ANZ was formed on 1 October 1951 after the merger of Bank of Australia with
Union Bank of Australia Ltd. The bank serves to over 5 million customers and employs to
more than 28,000 people and is signified in the markets of Australia and New Zealand along
with the US, UK, Pacific, and Asia. The values lived by the company is building a
sustainable future for the business, employees, customers, shareholders, and communities.
The bank is even making efforts to attain and sustain the highest standards of corporate
governance and continual disclosure.
This organization has been used in the report as it is the most trusted bank and I am
dealing with the ANZ bank from years. The bank even enables with some privileges to the
loyal customers. I believe in using products and services of ANZ bank because it offers a
single point of service for the assortment of products and services. ANZ bank group is
completely committed to offering financial and volunteering support to non-government
organizations (NGOs) and charities which upkeep education and generate employment
opportunities of the unprivileged communities.
Research methodology
The research methodology is used as an organized plan in order to conduct research.
The report has made use of the ANZ bank to understand the management perspective. The
qualitative method has been used in the report to insight the management of ANZ bank.
There are several organizational strategies which have been used with the evidence of the
management theory. The ethics and diversity are varied as per the activities taking place in
the organizations. Moreover, this study encompasses concepts like organization strategy,
vision, values, ethics, and diversity. The study is majorly piloted on the secondary data
sources. The ethical practices are conducted by the bank for the good performance of the
organization. It helps the bank to conduct activities with more power. The bank can even
attain the largest market share through the ethical practices taking place in the environment.

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The secondary source is a source from where data is gathered and has been used taken
by someone earlier. The secondary data can be easily collected from the website of the
organization, the financial statement of the organization, newspapers, magazines, articles and
published e-books. For the sake of authenticity, data can be taken from the website of the
organizations. It is even recognized as standards for research and is a serious review kind.
Vision and values of the organization
Vision: ANZ bank group will be the authorization body of choice nationally, locally and
globally.
Mission: It is the mission of the ANZ bank group to ensure that ANZ boosts national, trans-
Tasman and global trade to attain global recognition for the superiority of Australian and
New Zealand goods and services.
Values:
The values of the company can be identified from in whatever situation it is in, care about the
customers and colleagues and the way actions contribute to the community. The bank care
about integrity, collaboration, respect, responsibility and excellence (Chuang & Hu, 2015).
Culture:
The aspirational culture of ANZ bank group integrates values, resolutions, code of conduct
and captivating behaviors in order to make sure that it is constantly enhancing and adapting
for the customers. The bank endeavors to be:
 ANZ bank group is a customercentered bank and represented in the form of
authenticity and technology used to reinforce the relationships (Lu, et al. 2019).
 The bank believes in learning and growing on a constant basis. It believes in adopting
standards which helps to make improvements.
 ANZ Bank group is guided by the daily purposes and values and try to simplify the
things by focusing on the outcomes (Burrell & Morgan, 2017).
Management style using Morgan’s metaphors:
ANZ bank group uses Morgan’s metaphors as management style. The metaphor indicates a
machine metaphor covering theories like Weber’s bureaucracy, Taylor’s scientific

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management and views of the organization which encompasses closed systems, competence
and mechanical features of the bank.
Organizational theory
The organization theory states to the set of interrelated concepts and definitions which
elucidate the behavior of the individuals or subgroups who keep on interacting with each
other in order to conduct the activities intended towards the attainment of the communal goal.
The organizational theory is used by the ANZ bank to study the effect of social relationships
between the members within the organization along with the actions on the bank as a whole.
It even studies the influences of the internal and external business environment like political,
legal, cultural and more factors. The organizational structure has a significant role in the
success of the organization. Therefore, organizational theories assist in recognizing the
suitable structure for the bank and are capable enough to deal with the precise problems
(Larson & Foropon, 2018).
The organizational theories used by the ANZ bank are mentioned below:
Classical theory: The classical theory is used by the ANZ bank to view itself as a machine
and human beings as constituents of that machine. The bank totally believes in increasing the
efficiency of the organization by making its human beings more capable. This theory is used
by the bank to focus on specialization and skill of the activities. The bank focuses more on
the top level and less at the lower level. The scientific management group in the bank is

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majorly apprehensive with the tasks to be accomplished at the operative levels (Bharadwaj &
Schefold, 2017).
The departmentalization was considered by the bank in order to make functions efficient.
This theory revolves around the structure so-identified as a structural theory of the
organization. The classical theory relies on the pillars like division of labor, functional
procedure and structure. ANZ bank divides the labor in order to attain specialization with an
insight to improve the performance of the employees. It leads to more specialization in
conducting specific activities. For instance, ANZ bank has segmented the departments into
the human resource, merchant banking, credit, loans and more. The functional process tackles
the division of labor into specific parts. The structure of the ANZ bank is made up on the four
divisions like Australian division which comprises retail banking and corporate and
commercial banking, New Zealand division includes retail banking and commercial and Agri
banking, International and institutional banking comprises client segments and products and
finally global wealth includes the funds management, insurance, private wealth, advice and
distribution.
Modern organization theory: This theory is used to overcome the drawbacks of the earlier
theories. The modern organization theory is used by the ANZ bank in the form of systems
approach and contingency approach. The systems approach evaluates the bank in its totality.
The internal and external forces are deliberated by the bank in analyzing the nature of the
organization. For instance, the interest rate was officially cut by 0.25% to 3% but the bank

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yet to budge because of the focus of exploiting profits. On the other side, accounting standard
taxation laws are used by the bank in all the nations it operates. The systems approach offers
a better comprehension of organizational and managerial functioning but is not capable of
offering all types of organizational structures (Brunsson, & Olsen, 2018). So the contingency
approach is used by the ANZ bank to find a suitable structure for the specific unit.
Ethics and diversity
The regulators, governments, employees, customers, and communities anticipate ANZ
bank to grow the business accountable. It has become even more important as bank operates
in several countries and the legal and regulatory frameworks are varied to those markets than
the markets of Australia and New Zealand. ANZ bank has constructed an ethical and risk-
aware culture. Around 46,000 employees have accomplished leading or comprehending risk
in the world learning programs. The employees strengthen the message which identifies and
manages risk in everyone’s accountability (Trevino & Nelson, 2016). The workforces of the
bank are given annual training course such as ‘living the code’ which comprises a declaration
of compliance with code of conduct and ethics. It makes sure that the employees are known
to the code’s principles and has conformed to more than the last twelve months. The bank has
logged 98% completion rate for the essential training and compliance program. ANZ bank
assesses and reports breaches of the code yearly (Gallus & Frey, 2016).

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Main breaches of the code of conduct and ethics concern to the compliance with the
code, law and ANZ processes along with more precisely the inappropriate usage of the email
and internet systems. Considering the increasing number of the staff has caused a
proportionate number of breaches of code declined. The bank has enabled whistle-blower
protection which empowers personnel, contractors, and counselors to privately report
concerns regarding conduct, practices or issues which are apprehensive about without fear of
reprisal, notice or discrimination. This ethical practice has represented positive outcomes for
the organization (Child, 2015).
On the other is side, ANZ bank has embraced diversity in the organization. The bank
considers an inclusive and culturally diverse employees a vital ‘people foundation’ for
offering super regional strategy. The bank has promoted diversity by systematically
constructing, celebrating and leveraging the diversity of the employees in order to drive an
inclusive environment for the strategic gain. The bank believes in attaining employees who
indicate the diversity of the customers and communities. It is the commitment of the bank to
understand customers and their world. The reconciliation action plan (RAP) is the plan of
ANZ’s obligation to social and economic involvement of Aboriginal and Torres Strait
Islander Australians. This plan is supervised by the RAP governance committee and Australia
Division Council to make sure that the bank offers on commitments and the commitments
remain relevant and attain objectives (Crane, et. al., 2019). ANZ bank is honored to work in
the partnership in 2016 with reconciliation Australia in order to enhance 4th Reconciliation
action plan which indicates renewed commitments over the longer time. Add on, ANZ bank
has also enabled ‘given the chance’ program which is a work placement program to offer
expertise and experience to migrants and people pursuing asylum in Australia (Kotler, Keller,
Ang, Tan & Leong, 2018). It helps refugees to attain entry into the workforce. The bank has
also worked in partnership with Brotherhood of St Laurence and offered more than 200
opportunities to the people looking for the job.
Conclusion
From the above analysis, it can be concluded that ANZ bank has efficiently insighted
the management concept. The organizational strategy of bank is foreseeable but
globalization taking place has required bank to keep up with the pace of change. The above

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report comprises the organization theories which are deployed by the management of ANZ
bank and efficiently transited from the previous working culture to the innovative methods of
work. The outcomes of the change which are experienced by the bank meanwhile. ANZ
bank is effectively conducting its activities in Australia and New Zealand and several other
countries successfully made possible by efficient management. The bank trades
internationally to conquer international recognition for the superiority of Australian and New
Zealand goods and services. The bank cares about the integrity, collaboration, respect,
responsibility and excellence as a part of the inherited value. The motivated culture of ANZ
bank group assimilates values, resolutions, code of conduct and captivating behaviors in
order ensure that it is continually enhancing and adapting for the customers.
The organizational theory such as Classical theory and Modern organization theory have been
used to identify the organisational structure along with the communication channels. The
classical theory has been used by the bank to sight itself as a machine and human beings as
components of that machine. The bank totally believes in enhancing the efficiency of the
organization by making its human beings more proficient. The modern organization theory is
castoff by the ANZ bank in the form of systems approach and contingency approach. The
ethics are embraced by the bank to construct an ethical andrisk-aware culture.

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References
Bharadwaj, K., & Schefold, B. (2017). Essays on Piero Sraffa: Critical perspectives on the
revival of classical theory. Routledge.
Brunsson, N., & Olsen, J. P. (2018). The Reforming organization: making sense of
administrative change. Routledge.
Burrell, G., & Morgan, G. (2017). Sociological paradigms and organisational analysis:
Elements of the sociology of corporate life. Routledge.
Child, J. (2015). Organization: contemporary principles and practice. John Wiley & Sons.
Chuang, C. C., & Hu, F. L. (2015). Technology strategy-innovating for growth of ANZ
Bank. International Review of Management and Business Research, 4(3), 682.
Crane, A., Matten, D., Glozer, S., & Spence, L. (2019). Business ethics: Managing corporate
citizenship and sustainability in the age of globalization. Oxford University Press.
Gallus, J., & Frey, B. S. (2016). Awards: A strategic management perspective. Strategic
Management Journal, 37(8), 1699-1714.
Kotler, P., Keller, K. L., Ang, S. H., Tan, C. T., & Leong, S. M. (2018). Marketing
management: an Asian perspective. Pearson.
Larson, P. D., & Foropon, C. (2018). Process improvement in humanitarian operations: an
organisational theory perspective. International Journal of Production
Research, 56(21), 6828-6841.
Lu, Y. F., Gan, C., Hu, B., Toh, M. Y., & Cohen, D. A. (2019). Bank efficiency in New
Zealand: a stochastic frontier approach. New Zealand Economic Papers, 53(2), 166-
183.
Trevino, L. K., & Nelson, K. A. (2016). Managing business ethics: Straight talk about how to
do it right. John Wiley & Sons.