Team Effectiveness and Performance in Apex Footwear

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LEAD AND MANAGE TEAM
EFFECTIVENESS

Introduction
The report is discussed about the role play which will perform to understand and evaluate the
roles and responsibility of the team members. In this, employee engagement plays an important
role in team performance. The report will discuss fairness, validity, flexibility, sufficiency,
authenticity, and currency.

Assessment 1
The report is based on Apex Footwear which is situated in Campbelltown, NSW. The company
manufactures and distributes generic footwear to its customers in the market place. In this
company, the sales team is conducting the meeting to focus on resolving the marketing issue and
also analyze their consumer's demand and needs regarding footwear. They are participated in the
meeting for giving their suggestions regarding how to manage and maintain all marketing
functions in a better manner. The team leader of the stimulated sales is a student and the
participants of the team include Training Manager and Support service staff. The total numbers
of members who are participated in the meeting are 3 members. The meeting will be conducted
for 15 minutes.
Role Play
Team leader: Hello… We are gathering here to discuss about the future possibility in the e-
commerce shoes business.
A: Yes sir, it is very important is to discuss on this topic for better growth of the company.
B: Yes sir
Team leader: As you all know the firm objective. I want to discuss with you regarding your
future venture?
A: Ok Sir
B: Yes sir
C: Ok sir
Team leader: Mr. A, you are good in technical knowledge so you need to handle all the technical
departmental work of an organisation.
A: Yes sir, I will try my best work to reach with desired goals.

Team leader: Mr. B. I want to you manage budget plan as per the financial requirement of the
company because you are belong to financial background.
B: Yes sir, I would be happy to perform this work and manage all the financial budget of the
company.
Team leader: Mr. C, you are good in managerial handling so your duty and role is to manage all
the team members’ requirements within an organisation.
C: Sure sir
Team leader:I hope you all cooperate with each otherand perform your responsibility in better
manner. I appreciate your patience level. Thank you very much…
A, B, C: Thank you sir, we will work hard.

Written responses questions:
a. Write the agreed team objectives?
Apex Footwear is switch towards an online method to connect with different people. An
organization requires identifying customers who need customized shoes and also buy online
products. The companies have researched to understand and evaluate the whole online working
and launching procedures.
b. Write Strategies (at least 3) to ensure each team member has input into the planning
process and participation towards team goals.
Communication channel – It is that method which helps employees to share their issues and
they are more comfortable to communicate with their issue through email to the team leader.
Providing feedback – This is providing feedback involves identify the scope of improvement on
staff members and also give accurate suggestion to improve the performance(Nicholas, et. al.,
2017).
Benefits and Rewards – For gaining rewards and benefits, employees need to perform good
work. If the worker is not rewarded timely so they will not feel a part of the company.
c. Write Policies and procedures (at least 6) to ensure team members take responsibility for
their own work. Include the ground rules for teamwork in the policies to ensure fairness
and high performance agreed at your team meeting.
Understand individual behavior – Team helps understand every team member behavior while
doing work together to reach with the potential goal of an organization.
Make team clear vision – In team, employees should be clear about the concept of an
organization. Also, management will try to convey better vision, objectives, and targets for
getting better outcomes.
Create a team – This is one of the important steps of the team performance plan which help in
making a better team with efficient people.

Make rules for team performance – In an organization, rules are important for developing team
performance and increasing productivity.
Employee engagement – It helps formulate and develop employee’s interest in their work that
will assist in making efficient work.
Rewards – Rewards is one of the essential methods which are used for motivating and
encouraging staff members to perform good task.
d. Develop team goals and explain how the team can achieve them. Ensure it focuses on the
broad outline of what your team needs to achieve which gives a brief, clear statement of the
outcome to be reached by your team.
An organization needs to establish its business where customers can design their shoe products.
Customers should be allowed to develop shoes or footwear. By analyzing customers’ choice in
the footwear, they can easily manufacture demanding products of shoes and also design
according to the need(Tulung, et. al., 2016).
In the company, the team can reach with desired goals to fulfill all the needs of the consumer's
inappropriate manner. When the customers send the design of footwear so company employees
provide them footwear as per their requirement. The team should offer better quality footwear
shoes which satisfying their demand and company are accomplishing potential goals.
e. Write at least 4 Strategies for gaining consensus among the team members.
Employee engagement – with the help of employee engagement, the employees are actively
participating in business activities and they share their views and opinions as well.
Brainstorming – This is that method which helps get appropriate solutions to a specific
problem(Stettina, C.J. and Hörz, J., 2015).
Motivating the employees – The staff members should be motivated to take an active part in the
business decision making the process and other activities.
Multi voting – With this, multi voting employees can cast their votes and this will assist team
members to reach with the conclusion of a specific issue.

f. Write desirable group behaviour and practices to ensure productive work team (at least
5).
 The company is providing a good working environment for their employees where they
are performing work without any issue and problem.
 The major problem of the employees required to be solved so that they can contribute
their efforts to reach organizational goals in the given time.
 The company manager should distribute major roles and responsibilities which assist
team members to understand what the major goal is and what is the major requirement to
attain its goals(Bartolome, et. al., 2016).
 Need to communicate properly of the organizational goals and objectives which assist
team members to understand what the goals are and how to reach with desired goals.
 Face to face conservation with employees helps motivate staff members to communicate
about the complexities which are faced by them and also give major ideas to improve
team performance.
g. Write three agreed strategies on how team members can be supported with assigned
responsibilities.
Training–They should provideemployees from time to time which increasing their skills and
knowledge.
Accountability - Staff members should be responsible for managing all work which has to be
done by them. If they are accountable for the work so they will perform their job in better
manner(Buckingham, et. al., 2015).
Clarify the roles–The roles and responsibility provided by team leader among employees should
be clear.

h. Write meeting minutes as an evidence of team discussion to complete the given tasks.
Meeting Minutes
APEX FOOTWEAR
Date: April 23, 2019
Time: 10A. M.
Meeting name Online launching of footwear products
Location: Conference Hall
Purpose statement For assigning every employees duty and responsibility
Welcome comment All the members are come here to discuss about the future possibility
of e-commerce requirement for the company
Apologies
Acceptance of previous
minutes
30 Minutes No
Agenda item Presented by Duration
1. Job responsibility Team Leader 10 minutes
2. Job roles Team Leader 10 minutes

3. Reward system Team Leader 5 minutes
3. Policies for worker
engagement
Team Leader 5 minutes
4. Processes for smooth
business activities
Team Leader 10 minutes
General Business
Next Meeting: After 15 will be conducted

i. Write details of individual team member’s performance plan to achieve team goals by
completing template -2 of individual team member’s performance plan and include your
support duties as a team leader in the individual’s performance plan. You can develop any
individual team member’s performance plan from the team you have formed.
Team performance plan
Team member’s Name: Mr A
Description Sales team member
Timeline Three months
Responsibility Responsible for developing attractive website and also create
online e-commerce platform.
Resources Required two members for financialhandling and research of
whole market.
Review dates 15 days later
Measurement: KPI;
Outcomes
Evaluate performance at the end of the every month and
smoothly run of company sites.
Team Leader’s responsibility: Role is to take views, observe opinions and collect reports
during the process and also provide effective instruction.
Team member’s Name: Mr B

Description Sales team member
Timeline Two months
Responsibility Responsible for developing financial budget statement for online
method and its implementation.
Resources Required two members for research market trends and analyzing
financial resources.
Review dates 1 month
Measurement: KPI;
Outcomes
Evaluation of performance at the end of the month and manage
budget plan.
Team Leader’s responsibility: Deliver proper and accurate information about company
requirement and evaluate monthly report.

Conclusion
It can be concluded that role play will assist in understanding the significance of compelling
team performance when Apex footwear is planning to change their selling method to promote
their products online. In this, team performance plans and meeting minutes will be developed.