Apple Inc.'s Employee Training and Globalization: A Project Report

Desklib provides solved assignments and past papers to help students succeed.

UNIT 6: Managing a successful business project
APPLE-The positive impact of globalisation on employee training
technology in Apple
Student Name:
Student ID:

2
Table of Contents
INTRODUCTION...........................................................................................................................................3
BACKGROUND OF THE COMPANY...............................................................................................................4
ACTIVITY 1- RESEARCH PROJECT MANAGEMENT PLAN...............................................................................4
LO1 and M1............................................................................................................................................4
Project Title.............................................................................................................................4
Project Statement.....................................................................................................................4
Project Aim and Objectives.....................................................................................................5
Cost Objectives........................................................................................................................5
Project Scope...........................................................................................................................5
Timeframe and time management...........................................................................................6
Quality Control........................................................................................................................6
Communicating plan................................................................................................................7
Risk management.....................................................................................................................7
Resources needed.....................................................................................................................7
Gantt chart (Time Schedule)....................................................................................................7
WBS.........................................................................................................................................8
ACTIVITY 2 – PROJECT IMPLEMENTATION AND LOG BOOK.........................................................................8
LO2: Small scale research.......................................................................................................................8
QUALITATIVE AND QUANTITATIVE RESEARCH........................................................8
SECONDARY RESEARCH...................................................................................................8
LITERATURE REVIEW........................................................................................................9
M2 Accuracy and reliability of different research methods applied.....................................10
ACTIVITY 3 - RESEARCH ANALYSIS AND PERFORMANCE REVIEW..............................................................11
LO3 and LO4: P5 and M3 Data Analysis and Interpretation with appropriate tools and techniques for
accuracy and authenticity......................................................................................................................11
Interpretation and Discussion................................................................................................15
Recommendations..................................................................................................................16
Reflection...............................................................................................................................16
Skills acquired from the research project:.............................................................................17
CONCLUSION.............................................................................................................................................18
REFERENCES..............................................................................................................................................19

3
INTRODUCTION
The procedure of globalization is about the merging of nationwide economies on a global level.
This has led to an alteration of the labour culture in nations (Steger and Wilson, 2012). The
positive effects of globalization on workers can be seen by improved standards of living in
nations. Moreover, employees from particular areas can take a trip and practise superior
employment in other nations. Globalization has also improved the level of social awareness of
employees and has increased their professional goals (Haugen and Mach, 2010).
When a business spreads out its operation into other nations, the impact of globalization on
human resource development (HRD) and management is noteworthy (Haugen, and Mach). The
businesses has to think about a different types of practical amendments to be capable of hiring,
training, retaining and supporting a staff that's usually spread all over various nations, which
usually has differing cultural identities (Georges and Goldsmith, 2010). HRD should adapt their
thoughts and practices to incorporate cultural disparities, foreign rules and technical
developments.
Employees may address the hope of technology training with eagerness or with hesitation, on the
basis of what the technology entails and how it will influence employment in the corporation.
Employees might be sceptical regarding technology that mechanizes manual jobs. Technology
has already restored 90% of the jobs that persons utilised to do a century ago, from ranching
grasslands to filing documents (Burstein and Vogel, 2010).
At present, automatic checkouts replace the grocery store and retail employees – and self-driving
vehicles are placed to substitute taxi, bus and truck drivers. These are only two instances of what
might be there in the future. In case, the organization is training some key employees in utilising
new automatic equipment or in utilising latest computer programs, then the HR manager should
expect the training team to take help of automatic training techniques and equipments for
improved sessions.
Well-leveraged, latest technologies can boost effectiveness while lessening expenses too. In case
the technology does not exist then Bookkeeping would have to be performed on paper and every
computation would have to be performed by hand with a calculator, monetary transactions would
need recurrent trips to the bank. Communicating with customers could just be done through the
phone, or in personal meetings, and communication would have to be performed through mail,

4
all with the connected long distance costs, travel expenditures, wait times and postponements
(Heršak, 2017).
Globalisation provides with opportunities to different businesses for getting the remote training
sessions for the workers and enhancing their knowledge and understanding. In this report the
example of Apple has been considered where globalization allows an exchange of knowledge
amongst different employees from diverse nations. It can be stated that there are huge synergies
created by globalization, which can get maximized by businesses like Apple
(Training.apple.com, 2019).
This research has been performed for identifying the positive impact of the globalised
technology on the staff training. The result has been taken from the data analysis and meaningful
conclusion is prepared along with the recommendations in the end.
BACKGROUND OF THE COMPANY
Apple began in 1976 as a computer corporation. In the past few years, however, Apple has
developed into an extraordinarily complex corporation that focuses on much more than only
computers. In 2001, Apple removed the hurdle by the iPod, finally turning to be the top market
leader in music players. In addition, Apple became part of the phone business in 2007 with the
iPhone, which has also been extensively flourishing. Apple is a consumer’s goods organisation,
and so evaluation of the business value needs knowledge of the goods and customers. This is
highly tough as Apple is in competition with lots of organisations of various industries. One of
the highly unique aspects regarding Apple is that it has highly strong client base.
ACTIVITY 1- RESEARCH PROJECT MANAGEMENT PLAN
LO1 and M1
Project Title
“Identifying the positive impact of globalisation on employee training technology in Apple”
Project Statement
The training activities of the businesses like apple get highly affected by various factors related
with globalisation (Tota, 2014). With globalisation, there has been high dependence of various

5
countries amongst each other for exchange of goods and services, knowledge sharing and
technology. There can be positive as well as negative impacts of such exchanges. It is fully
dependent on the business how it uses the positive impacts and grabs opportunity for expanding
in global markets for dealing with the negative influences and protecting the business in the
Global markets. In this assignment, the focus is on the identification of positive impacts of
globalisation on technology linked with the training of the employees of the organisations and
for this the example of Apple has been considered.
Project Aim and Objectives
The project aims to identify the positive impact of globalisation on the training function of the
business within Apple. The research objectives are:
1. To find out the link amongst globalisation impacts and training activities of the Apple.
2. To recognise the positive impacts of globalisation on the technology used for training
department in Apple (Bogdanoff, 2018).
3. To provide with recommendations in order to utilise positive impacts of globalisation for
development and growth of efficiency amongst the employees of Apple.
Cost Objectives
In the below table, the real and estimated expenses for the chosen project are provided.
Details Estimated
expenditure (£)
Real expenditure
(£)
salary for training staff £80 £110
Stationery and resources needed for training £60 £70
IT setup, software and training tools £300 £325
Tea, coffee and refreshments for the trainees £64 £75
other administrative expenses £105 £108
Total £609 £688
Project Scope
Included Scope
In this research, the unbiased approach was applied. The project report is created in analytical
way and the training function of Apple has been considered which can be impacted by the

6
positive changes in technology because of globalisation. The methods used in this study are both
the qualitative as well as quantitative approaches for gathering data from primary and secondary
sources and for fulfilling the goals of the research. In this report there was a survey question
shared with the workers of Apple and their responses were considered as part of concluding
ideas off the research (Newhorizons.com, 2019). This sharing of questionnaire has been carried
out by use of digital channels.
Excluded Scope
In this project cover no particular Geographic area has been considered yet Apple organisation
has been taken, which operates in different parts of the world. There is no coverage of any other
aspect related with globalisation, apart from technology. Even the negative effects of
globalisation have not been discussed in this report for apple. The project paper lacks high
reliability and accuracy because of globalisation being such a volatile subject and due to Apple
having such a wide area of operations. Therefore only few responses from workers were
considered as the sample for coming to conclusion of the research.
Timeframe and time management
For the completion of the survey and research in a timely manner there has been creation of
project log book format, Gantt chart and work breakdown structure (Liu, 2012). By using this
tool, the researcher was able of tracking and controlling the progress of the research. For this
project it has been declared that it would need around 10 weeks to accomplish the project
Quality Control
The timely accomplishment of research is assured by the Gantt charts, project log books and the
WBS. This way there has been assistance to manage and control the progress of the research
study. There has been fixation of 10 weeks for the chosen research. It is anticipated to end by
30th June.
There has been use of ethical ways of performing the research therefore the bias behaviour and
unlawful methods are not sought. There has been no plagiarism and quality assurance is there.
For assuring the ethical approach, there has been guidance sought from supervisor at certain
stages of the project. There was use of questionnaire used for focussed group survey to collect

7
primary data and the different journals and published material has been used for collection of
secondary data.
Communicating plan
Throughout the research procedure, there was regular interaction, meetings and support provided
by the supervisor for ensuring that the quality of research is maintained. The research for Apple
has been carried out to understand the impact on the staff training.
Risk management
One of the key issues faced during data gathering was the reluctance of staffs of Apple to
respond to the questionnaire. There was use of emails for getting in touch with the staffs and
their respective supervisors were requested to make their team members respond to the
questionnaire. The time management was assured because if the WBS and Gantt charts. There
was elimination of incomplete questionnaire which do not add to the research outcome.
Resources needed
There is a need for financial, human and physical resources for carrying out the research. There
was assistance taken from the training team and technology team to understand the impact of
globalization on the technology for training of staffs. Only the positive impacts were considered
for the study and negative impacts were ignored.
Gantt chart (Time Schedule)
Laying down research goals
Creating a complete plan for research
Performing primary research
Gathering secondary data
Analysis of data gathered
Discussions and findings
Conclusion and recommendations
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Series 1
Series 2

8
WBS
Tasks Start date End date Duration
Laying down research goals 4/21/2019 4/27/2019 7
Creating a complete plan for research 4/28/2019 5/12/2019 14
Performing primary research 5/13/2019 5/26/2019 14
Gathering secondary data 5/27/2019 6/9/2019 14
Analysis of data gathered 6/10/2019 6/16/2019 7
Discussions and findings 6/17/2019 2/23/2019 7
Conclusion and recommendations 2/24/2019 6/30/2019 7
ACTIVITY 2 – PROJECT IMPLEMENTATION AND LOG BOOK
LO2: Small scale research
QUALITATIVE AND QUANTITATIVE RESEARCH
There has been collection of qualitative data from the responses from the workers of Apple
theme to assess the impact of training on their performance after globalisation and globalised
techniques being implemented for the training of people. There has been usage of primary and
secondary data of research for this report.
For better understanding there has been a collection of the secondary data from various published
journals, internet sources, books etc. The choice of data has been done from the relevant sources
and the very new documents and blogs and publications have been chosen so that these remain
related with the topic and the issue of time gap does not exist.
SECONDARY RESEARCH
In the past few years the globalization has been an important aspect which has impacted the
technology in a huge way. This way the training of staffs is also getting impacted due to
globalised technology. These changes are usually linked with the methods of delivering training
from overseas or any other office location. The technology helps in knowledge sharing and
transfer of understanding regarding the business operations. Apple is one of the biggest
organisations which are known for its innovative products all over the globe. The role of
Technology is high for supporting the human resources department and training team for guiding

9
and supporting the staffs of the organisation. Biotechnology there can be cultural exchange and
enhanced understanding among the staff members of Apple who are located in different areas of
the world. Globalisation is a constant procedure which has beam supported by technology in a
grand way. Technology is also useful in maintaining the business relations particularly in the
international business.
LITERATURE REVIEW
The training and development have forever being arranged and semi predictable way utilising
age old methods. With the increase in millennial employees and their dependence on social
media and fast learning approaches, the training has to shift from traditional methods to in time
and online learning approaches (Burke, 2010). Lot of big organisations with high engagement
like Amazon, Apple as well as Google have set up new learning approaches for the rising
geniuses and these firms utilise Technology in a social and tech-savvy manner. Since
Technology provides with the capacity to learn, just as an individual is sitting with the training
manager the training is provided as and when needed along with the ability complete the task
independently and getting critic at the time of lesson learnt (Massis, 2014). Therefore in Apple
also the workers are beginning to react to the training which does not need a traditional training
and they try to get trained through the new modes of training.
By the online and virtual training approaches, the just-in-time feeling can be attained and such
training can be added to the staff's development plan, so that the future efficiency can be
achieved (Lau, 2015). The virtual training is made from e-learning, blended learning, mobile
learning, and ubiquitous learning. Why this method there is the benefit of self-pacing, taxability
of accessing the course from any place, and the availability of the training tasks at any place,
anytime with the need of the trainee (Hinrichs and Wankel, 2011). These approaches are
valuable for the remote employees and learners who have very less downtime and the workers
who want to learn at their personal speed. As given by Vinagre (2015), the workers can also get
learning through tablets, smartphones on a laptop and different portable devices. By making of
these courses accessible and compatible with technology, there can be various opportunities for
enhancing engagement and helping the workers in self development. When the workers are
focused on self development and they get training as per their requirements then and the
organisational income is added indirectly.

10
PRIMARY RESEARCH
Primary data gathering technique was seen in the research to gather unique data through focused
group questionnaire survey. An entire of 65 workers were chosen for the focused group utilising
a random sampling method. Though, 50 completed questionnaires responded by the workers
were comprised in the research for fulfilment of the research goals and objectives by attaining a
dependable result.
QUESTIONNAIRE (Own study)
1. Do you think the effect of globalisation on employee training technology in Apple is positive
or negative?
a) Positive
b) Don’t Know
c) Negative
2. To what level do you think that the technological effect of globalization is positive on the
training function of Apple?
a) High effect
b) Don’t know
c) Not much effect
3. Do you think that Well-leveraged, latest technologies can raise efficiency at the same time as
decreasing expenses?
a) Agree
b) Don’t know
c) Disagree
4. Does technology influence the training behaviour and helps training team?
a) Agree
b) Don’t know
c) Disagree
M2 Accuracy and reliability of different research methods applied
For having an accurate and reliable research, there has been primary and secondary data
gathering for the study. There has been qualitative as well as quantitative research and validity is
a decision on the basis of different kinds of evidence. The applicable evidence involves the
measure’s reliability, if it includes the build of interest, and if the scores it creates are linked with

11
other variables they are likely to be linked to and not linked to variables that are theoretically
different. With the intention of reaching a precise and reliable outcome, the different methods of
research have been applied. There are various sources used for literature review because the
reliability and validity of a measure is not set up by any sole learning however by the pattern of
outcomes across numerous studies. The evaluation of reliability and validity is a constant
procedure.
ACTIVITY 3 - RESEARCH ANALYSIS AND PERFORMANCE REVIEW
LO3 and LO4: P5 and M3 Data Analysis and Interpretation with appropriate tools and
techniques for accuracy and authenticity
The Apple staffs were provided with the questionnaires which were sent to the team managers so
that they can get these filled from their team members. After this, there was analysis of gathered
data, its assessment and presentation in the form of tables and charts. The charts are easy to
interpret and retain.
Response Table for Question 1
Positive 32
Don’t know 6
Negative 12
Total 50

12
Positive
Don't know
Negative
0
10
20
30
40 32
6 12
Do you think the effect of globalisation on
employee training technology in Apple is
positive or negative?
As per the responses of the staff, the majority of individuals i.e. 64% believed that the
globalization had positive impact on the training and only 24% believed that the negative impact
had been there.
Response Table for Question 2
High effect 30
Don’t know 9
Not much effect 11
Total 50