Application Letter & CV: Guest Service Executive, Cityland Hotel

This document presents a sample application letter and curriculum vitae (CV) for a Guest Service Executive position at Cityland Hotel. The application letter highlights the candidate's experience in the hotel industry, emphasizing communication and customer service skills, as well as a degree in hotel management. The CV provides a detailed overview of the candidate's objective, areas of expertise (including communication, customer service, knowledge of cuisines, and leadership), educational qualifications (Bachelor's in Hotel Management and Master's in Hospitality and Tourism Management), professional experience at DosaHut and Asian Beer Café, personal skills (persuasion, negotiation, adaptability, and reliability), job roles, hobbies, and personal information. The candidate expresses willingness to work in any position that aligns with their experience and knowledge.

Running head: APPLICATION LETTER AND CV
APPLICATION LETTER AND CV
name of the student:
name of University:
Author's note:

1APPLICATION LETTER AND CV
Application letter
Gana Yeshwanth Kommalapati
29 Conondale Street
Tarneit
Victoria- 3029.
[e-mail]
Phone No: 0423362978
Cheryl Thompson
Cityland Hotel
367 Trymore street
Madelia, MN 45678
August 14, 2018
Subject: application for the post of Guest Service Executive
Dear Mrs. Thompson,
I am looking for a position in Service Executive in hotels which will offer me
challenges of upscale environment to grow my potential. I have heard great fame of Cityland
Hotel hence enclosing my resume with this cover letter for your consideration of the recent
advertised position for guest service executive.
As I came across your opportunity in Cityland Hotel I found the right place for
applying my knowledge and executing my skills. I have all the experience and
understandings that you are seeking in your multitasking as well as customer service driven
service executive. I have five years of working experience in the highly positioned hotel
brands. In working with these hotels, I have earned an excellent command of communication
as well as customer service skills. As I have degree of hotel management, I know how to
tackle a number of large tasks at once with ease. I am attaching herewith my curriculum vitae
so that you can get an extensive information about my background.
For all of these reasons, I know I can make an excellent choice for your guest service
executive position at Cityland Hotel. Thank you for taking time to consider this cover letter
and resume.
Your sincerely
Gana Yeshwanth Kommalapati

2APPLICATION LETTER AND CV
Curriculum Vitae
Gana Yeshwanth Kommalapati
Guest Service Executive
Email: [e-mail]
Phone No: 0423362978
Objective:
On the lookout for responsible yet challenging opportunities so that I can enhance my talents
and fit the requirements of the organization. I am willing to utilize the opportunities which
will help me to learn new things and adapt in any situation successfully. I have knowledge of
working with clients as well as coworkers from different therefore, seeking to manage a team
of staff with different age and cultural background effectively.
Area of expertise:
 Excellent communication skills and ability to handle both interpersonal and social
issues
 Having a strong customer service attention as well as hospitality management
 Great knowledge about tableside preparations both food and beverage
 Special knowledge of different cuisines based on different culture
 Great experience serving various types of beverages
 capability to achieve guest satisfaction through service and product
 Maintaining a friendly and supportive environment in the work place and maintaining
integrity in the work place
 Attracting the new as well as existing customers with highly effective communication
skills.
 Able to lead a team of staff with different cultural background
 Having great leadership skills to attract staff members to work like a team
 Experiencing methods to work in highly tough situations
 Handling work pressure calmly and prudently
Educational qualifications:
 Osmania University
Bachelor degree of Hotel Management
 Southern Cross University
Master of Hospitality and Tourism and Management
Professional experience:
DosaHut, Tarneit
Melbourne 2014 to till date
Assisting guests to the tables

3APPLICATION LETTER AND CV
ensuring an optimal level of guest service for all types of food and beverage service
Effective handling of kitchen equipment and operating them
Executing responsibilities to keep utensils sanitized, operating the dishwashing
machines in order to ensure efficient cleanliness every time.
Participating in various events to enhance skills as guest service executive
Performing steward services like showing the customers seats
Serving beverages and maintaining safety regulations.
Asian Beer Café
Melbourne 2012 to 2014
Working effectively with the café team members
Ensuring client satisfaction in the fast-paced environment
Arranging layout of the table setup for serving
Working with the café staff members in preparing area of serving
Receiving the guests and guide them to the table after check in
Guiding the guests in regarding travel destinations
Handling the guest calls
Taking bookings for tables
Personal skills
Persuasive
Having negotiation skills and executing them in dealing with staff as well as clients \
Active listener
Quick learner
Adaptable with any situation
Efficient in meeting goals
Highly reliable and caring
Respectful and flexible at any position
Proficient in cooking
Perfect knowledge of time
Having positive attitude towards the clients and fellow workers
Solving all types of customers issues efficiently.
Highly knowable
Efficient to build relationship
Highly competent and motivating
Giving feedback about any issue
Organizing programs to attract more culturally diverse people
Helping all types of customers all inclusively
Understanding the needs and serve them effectively in busy timing also
Maintain health and safety rules within the hotel.
Job Role:
 Customer Service Provider

4APPLICATION LETTER AND CV
 Stock filling
 Ride Operator
 Customer service.
 Window cleaning.
 Helping supervisor.
Hobbies & Interests:
 Very active on social networking and sharing personal views
 Reading Books
 Watching interesting movies
 Active participation in various cultural and academic activities
Personal information:
Father’s Name : K LAXMAN RAO
Nationality : Indian
Date of Birth : 15-09-1991
Sex : Male
Marital Status : Single
Language : English and Telugu
I want to declare that I am capable and willing to work in any position that will meet my
above experience and knoeldge.
Gana Yeshwanth Kommalapati