Application for Assistant in Administration Department

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Managing people and careers
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Table of Contents
COVER LETTER............................................................................................................................3
CV....................................................................................................................................................5
APPLICATION FORM...................................................................................................................8
INTERVIEW PRACTICE.............................................................................................................11
ASSESSMENT CENTRE PRACTICE.........................................................................................12
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COVER LETTER
Cover letter
Date- ABC
Name:
HR manager of Arcadia Group
Address: XXX
Dear Sir/Madam,
This letter is to inform you about my application for the position of Assistant, in the
administration department of your esteemed organisation Arcadia group. I got to know about
your vacancy through a job advertisement and this intrigued me to apply for the particular
position as I have the required knowledge and skills in this field which will further help me to
boost up my career in the field of administration. If you go through my CV, you will be able to
see that I have done my graduate courses in similar fields. In the advertisement posted by your
organization, I saw that you are looking for a merchandise administration assistant who will be
responsible for maintaining the records, making sure that the stocks are allocated properly in the
stores, and analyse the behaviour of the customers.
I also need to analyse the patterns of buying of the customers. I need to make sure that the
opportunities of earning a profit of the organisation are increased, and supervise each step of the
process. I need to analyse the behaviour of the customers inside as well as outside the stores. I
need to assess the figures of sales of the organisation and consult with the customers in order to
figure out if the latest products that have been launched by the organisation meet the criteria or
the requirement of the customers. I need to create good relationships of working with the
distributor, admin of buyers, and merchandiser of brand in the administration department. I also
need to manage the suppliers based in the United Kingdom as well as other international
locations.
I have experience in customer handling as a receptionist, group, coordinator, and night manager.
I have excellent communication skills therefore; I can assure that I will give my best as
Administration Assistant in your organisation. I will make sure that I am able to communicate as
well as coordinate with the distributor, admin of buyers, and merchandiser of brand in the
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administration department. I have also participated in many activities and show related to
merchandise administration which has improved my skills and knowledge in the particular field.
Hence, I can prove to be an asset for your company. I am also good at negotiating and
communicating with the customers and can convince them regarding purchasing the products.
This job seems like the perfect opportunity to boost my career as there is immense brand
awareness and the customer base is huge. I will also be able to build proper and cordial
relationships with the customers and the other employees in various departments which will help
in the growth and expansion of your organisation.
I also have strong interpersonal skills which can be beneficial for your company to build healthy
relationships. The job will also help me in building my career along with giving me an
opportunity to work with a renowned brand like yours. I am here by attaching my CV for your
kind perusal and hope to hear from you soon.
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CV
Ileana Daniela Cheles
12 Methuen Close, London Edgware, HA8 6HA
Telephone number: 07424595160
Mail ID: [e-mail]
Personal profile
I have experience in front office. I am a quick learner and I have good interpersonal skills. I can
work under pressure. I have the ability to comprehend the significance of good quality customer
service. I can take initiative. I am hardworking and clear. I possess the skills that are required to
offer proper services to the customers that can aid the organisations to increase its profitability.
My attitude is positive towards work. I am dedicated to the work I do therefore I always try to
put maximum efforts in it. I am enthusiastic and optimistic. Currently, I am pursuing courses in
Business Management from University of Roehampton in order to increase my knowledge and
learn new skills. I am looking for a good opportunity where I can use my skills and knowledge. It
will aid me to start my career and enhance my practical knowledge so that I can achieve my
skills.
Key Skills
 Previous experience in management
 Ability to deliver excellent services to the customers at every level
 Stable history of work
 Excellent communication skills
 Presentable
 Ability to pay attention to every detail
 Ability to deal with clients in a diplomatic, subtle, and tactful manner
 Broadminded, adaptable, and flexible
 Energetic, enthusiastic, and committed
 Professional
Career Experience
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Oriental Club (August 2014 to October 2016)
Position: Night Manager
Responsibilities:
 To monitor the operation of the Club at night making sure that the members feel safe and are
at ease.
 To monitor that the standards of safety of the Club are met with respect to the customers of
the club so that they do not face any issue.
 To work as per the deadlines that are to work under pressure and handle the workload
effectively as a part of Private Member’s Club.
Premier Inn Wembley Stadium (March 2012 to July 2014)
Position: Night Manager
Responsibilities:
 To deal with the complaints made by the customers as well as the enquiries they make.
 To monitor the tasks that take place in kitchen, housekeeping, restaurant, bar, and reception.
 To host the meetings in the morning as well as evening so that the revenue generated by the
hotel can be increased and targets can be met.
 To deal with the payroll, profit & loss, as well as lead a team for delivering excellent quality
of customer service when the events are arranged.
 To manage the problems that the guests face
 To make sure that the standard of the hotel is maintained.
 To make sure that the daily requests of finance are met.
Premier Inn and F&B Team Leader (February 2010 to February 2010)
Position: Receptionist
Responsibilities:
 To deal with emails, enquiries, billings, departures, and arrivals
 To answer the phone calls, ensure that the guests are satisfied and make reservations.
 To process faxes and organise front desk
 To deal with variances, product orders and counting stocks
Premier Inn (July 2010 to February 2012)
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Position: Groups Coordinator
Responsibilities:
 To look after the enquiries and group bookings solely
 To deal with contracts, age debt, invoices, and debit/credit authorisations
 To manage email correspondence daily, sell food as well as beverages and attend meetings
weekly
Blakemore Hotel 30 Leinster Gardens, Bayswater Road (September 2008 to July 2009)
Position: Receptionist
Responsibilities:
 To deal with emails, enquiries, billings, departures, and arrivals
 To answer the phone calls, ensure that the guests are satisfied and make reservations.
 To process faxes and organise front desk
Educational Qualifications
 Diploma in Numeracy & Literacy Courses including Apprenticeship
 NVQ Level 2 in Hospitality and Leadership Management
 NVQ Level 3 in Hospitality and Leadership Management
 Foreign Languages College in Romania 2007: English, Spanish and natal language
Romanian
 Currently a student of Business Management at Roehampton University
Interests
Reading books, writing
References: Available upon request
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APPLICATION FORM
1. Why do you want to work for us?
I want to work for Arcadia Merchandise because I have good experience in administration along
with customer service. Arcadia Merchandise will offer me a good opportunity to start my career
after my course in Business Management. Since I already have an experience in administration
as well as customer service, I will be able to deliver my services to Arcadia Merchandise. I am
sure that I will be able to deliver my excellent services to the organisation and the organisation
will aid me to achieve my goals. I have gained knowledge on management of business as well,
from the course that I am pursuing presently that will aid me use the knowledge and skills that I
have learned effectively with respect to the process of delivering services as Administration
Assistant in Arcadia Merchandise.
2. Tell us about a time you worked in a group to achieve an objective
I have had several experiences of working in a group in my college. I was involved in a research
project on customer service in a retail organisation. We chose the organisation TESCO in order
to investigate the quality of customer service and its importance. In order to complete the project,
we worked together coordinating with each other. I was in a group of five members. In order to
complete the project we had to secondary research as well as primary research. In order to
conduct primary research, I had to develop survey questions. I also took interviews as well in
order to complete the project.
We received good marks in the project and I learnt the importance of teamwork. I realised that
the result of teamwork is better as compared to individual work as there are several ideas
available. However, the chances of conflict increases but if proper channels of communication
are used then the conflicts or issues can be easily solved. While working in the group for the
research project there were several instances of conflict however, I took the initiative to resolve
the conflicts or fights by using proper channels of communication so that misunderstandings can
be eradicated.
3. Tell us about a time when you identified a new approach to solve a problem.
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I identified or figured out about a new approach with respect to the solution of issues in my
working experience as Night Manager in Oriental Club and Premier Inn Wembley Stadium. The
experience that I have in the management of complaints that the customers make when they are
not satisfied have me aided to understand the ways that I can adopt in order to deal with issues of
dissatisfied customers. In order to deal with customers in such a situation I dealt with the
customers politely and tried to pacify them. I made sure that they feel that they are being listened
to and their complaints are being registered so that they feel connected with the organization.
However, I made sure that proper actions are taken following the complaints made by the
customers so that they do not get dissatisfied again. I tried most of the times that the measures
are taken in front of the customers so that they the customers feel that they are being listened.
The outcome of the measures that I took was positive as the customers returned to the clubs
those who complained before and were satisfied with the services offered by the organization in
their next visit.
4. Tell us about a time when you had to manage a number of different priorities and
complete a number of tasks in a short amount of time
I have had several experiences with respect to the management of several priorities and the
completion of several tasks in a short span of time. I can relate it to the experience that I had
when I was a part of the team to complete the research project in my college. Along with it, I
have also had such experiences when I was working as a night manager in Oriental Club and
Premier Inn Wembley Stadium as well as when I worked as a receptionist in Blakemore Hotel 30
Leinster Gardens, Bayswater Road. I had such an experience when the crowd was too much, that
is, there were too many customers who visited the organisations at the same time.
Sometimes I found it very difficult to manage all activities at the same time like communicating
with the customers as well as making sure that the standards of safety are met appropriately.
Along with it, I also faced the issues that were being complained by the customers along with it I
had to manage other things as well. In order to handle such a situation I played by role one by
one by allocating a proper timeframe for each of the work. I was successful in my endeavours by
allocating timeframe for each task and managing each one by one.
5. Tell us about a project you worked on that required you to persuade others to your point
of view
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I experienced this when I had to complete my research project on the importance of customer
service with respect to TESCO. While working on the project, a conflict emerged with respect to
the types of questions that must be developed along with the kind of research methodologies that
will be selected and applied in the project. It was required that proper and the most suitable
method of research is chosen and applied. I realised that I was correct with respect to the
opinions that I had pertaining to the way the project had to be completed on consulting with my
teacher on the same.
Therefore, in order to persuade my team members on the confusion that emerged I
communicated with my team members properly and made them understand the benefits of
developing the questions in the way I said and the way the teacher said. With respect to the
choices that were available for research methodology, I made my team members understand how
that particular option was best suited for the research project. The outcome of my persuasion was
positive, as my team member comprehended my point of view properly.
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INTERVIEW PRACTICE
When I participated in the interview practice, I was aided to figure out several positive as well as
negative aspects that could assist me in future to enhance my attributes so that I can perform
better in an interview. The positive, as well as negative aspects that I was able to figure out are as
follows:
Positive Aspects
 I am confident as I have six years of experience as a working professional as a receptionist,
night manager, and group coordinator.
 I was successful in answering every question of the interviewer by using star techniques
since it aided me to answer the questions related to interviews successfully.
 I am presentable thus; I was able to make use of my body language properly in order to have
a positive impact on the interviewer.
Negative Aspects
 I realised that I lacked concentration when the interviewers asked me questions. It led me to
give wrong answers to the interviewers.
 I was very keen to get the job that was reflected in my behaviour, which in turn created a
negative impression on the interviewers.
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ASSESSMENT CENTRE PRACTICE
In order to test my abilities with respect to the position of Administration Assistant, I was
assigned a situation in which I had to handle the issues that the employees faced along with it I
have to manage payroll, generate reports, as well as schedule meeting within half an hour. The
strengths and weaknesses that I was able to figure out have been described below. The
assessment centre practice aided me to take proper measures so that I can conquer the issues that
I figured out by participating in the activity.
Strengths
 I can handle pressure properly and do not panic when the workload is immense.
 I have excellent communication and interpersonal skills.
 I have the capability to work in a team that aided me to coordinate with other people in good
terms.
 I am energetic, enthusiastic, and committed.
 I am broad-minded, adaptable, and flexible.
 I have good negotiation skills.
Weaknesses
 I am not good at multi-tasking.
 I get puzzled when I am assigned too many works at the same time.
 At several instances, I missed addressing one or two issues that were assigned to me as the
time was less.
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