ASDA: HR Skills, Personal Audit, and Development Plan Analysis Report

This report delves into the crucial aspects of human resources, focusing on the skills, knowledge, and behaviors essential for HR professionals. It begins with an analysis of the necessary competencies, including active listening, decision-making, and knowledge of management and law, using ASDA as a case study. The report then presents a personal audit and development plan for an HR professional, identifying strengths, weaknesses, and outlining a structured plan for skill enhancement through training and development. Furthermore, it explores the differences between organizational and personal learning, emphasizing how both contribute to business success. The report also examines the benefits of high-performance working and the use of performance management methods to support commitment and high performance within an organization. The analysis provides a comprehensive overview of HR practices and their impact on individual, team, and organizational performance, offering insights into how to foster a productive and engaged workforce.

Developing Individuals, Teams and
Organisations

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Appropriate skills, knowledge and behaviours needed by HR professionals..................1
P2 Personal audit and development plan................................................................................3
TASK 2............................................................................................................................................5
P3 Differences between enterprise as well as personal learning, development and training. 5
P4 Professional development and continuous learning needs to drive business performance7
TASK 3............................................................................................................................................9
P5 Understanding of HPW contributes to workers engagement and competitive benefits....9
P6 Various performance management methods support commitment and high performance10
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
This articles gives a development and tanning review that focusing on their advantages
for teams, society, organisations and individuals. They adopt a multilevel, global and
multidisciplinary perspective in order to demonstrate T&D activities in an enterprise, it can
produce essential benefits for each stakeholders. All these are important factor of the community
to maintain difficult situation and provide best solution for them (Aarons and et. al., 2011). The
aim of this project is to give opportunities in respect to appreciate the developing skills and
knowledge to attain high performance. In this, all are recognise their professional and personal
evolution to improving those groups and business performance in which they properly work.
This file is based on ASDA which a retail supermarket chain in the UK. They deal in
general merchandise, grocery and financial services. This assignment discusses about
professional KSB and personal audit as well as development plan. Differences between
organisational and personal learning required to derive performance of company which is
determined in this report. High performance working is beneficial to increasing company
benefits and encourage employees involvement which is essential in achieving competitive
benefits is also determined here. At last, performance management approaches also analysis in
this project which support in managing high performances in an effective manner.
TASK 1
P1. Appropriate skills, knowledge and behaviours needed by HR professionals
Human resource department have different role and responsibility to achieve growth and
success of the company. They are main part of the organisation in attaining long term goals and
objectives of business. Main purpose of HRD is to recruit and select knowledgeable & skilled
person who can able to gain high profit and revenues in an essential manner (Bolman and Deal,
2017). HR Professional have different abilities which support in completing whole task in given
time period. All KSB of human resource professional which are described under this:
Skills of HR professionals: There are several human resources which is important to gain higher
values and targets to the firm. These are described here: Active listening & speaking: It is better quality that provide complete attention to what
other are saying, speaking and taking time period to interpret the points which are being
made to ask all essential questions to others. With the support of this ability they easily
1

recruit knowledgeable candidates. In this they talk to others in order to transfer all
important information in an effective manner. Personal resources management: It is one of the attractive quality of human resource
professional because in this they develop, motivate and direct the all employees about
their needs and work. In this they easily complete all task and activities which is
beneficial for the ASDA to gain high profitability. Decision making: It is also very essential and necessary skill of HR. With the aid of this,
they can reduce all issues which are present in an organisation (Choi and Ruona, 2011).
In this they primarily consider benefits and relative costs of potential activity in regards
to select the appropriate sources.
Knowledge: Management & Administration: Business knowledge and principal of management
involved in resources allocation, leadership tools, strategic planning, HR modelling,
production approach and coordination as well as skilfulness of resources and person. Personal and buyer service: HR professional has different knowledge regarding the
individual and customer services. It is defines as a skill of process and principal for
giving better facilities for them to fulfil their satisfaction level. This will considers
necessarily assessment, conference quality standards for evaluation and service of clients
gratification. Government and law: Legal codes, legislation, precedents, agency regulation, authorities
rules executive orders, judicature process and parliamentary political activity etc. Human
resource professional should have all knowledge to face different issues and problems in
any time.
Behaviours: Self control: It is important behaviour of the human resource professional in achieve
business goals and objectives (Decuyper and et. al., 2010). In they they needs sustaining
composure, monitoring anger, keeping emotional in difficult conditions. Social orientation: It is also other point which is determine the HR behaviour in
achieving social benefits. In this they perform their work in comparison to another.
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 Innovation: Needs of the ASDA is recruiting creative and innovative person who can
develop all plan and policies in a give time period. In order to acquire other through for
last solution to work based issue.
P2 Personal audit and development plan
According to the case study, that define Jane Cambridge is human resource professional.
There are many skills and ability that she had in getting achievement of the organisation in
specific time duration. But some skills which she improve in their behaviour. There are several
strength and weakness of the Jane Cambridge which are determined under this:
Strengths: AS per the case study, she is a human resource professional has done whole
remarkable work. She has lack of ability about the policies and legislation of the government. It
is essential but her not have proper skills for reduce all legal issues. She is not aware enterprise
culture at an orientation time (Hartnell and et. al., 2011). She has capability to reduce all
problems which are face by the staff members. Jane Cambridge is expert in regards to deal with
advanced technology and grievances.
Weakness: Poor communication knowledge, which is never good for the employer and
employees because they required proper connection in order to communicate with each other.
She have lack of skills in database system. This is big barrier in their growth, so in this ASDA
also face various issues in recruiting candidates.
With the support of strength and weakness of her, in this she see their all negative and
positive points (Herrmann and Herrmann-Nehdi, 2015). They should to try to attend different
kind of training and development, conferences, meeting and seminars etc. These factors are
beneficial and valuable for them in respects to maximising their basic knowledge and skill on
particular subject.
Development plan of the Jane Cambridge: It is show the her quality and their development
type, target as well as time scale when they fulfil their all qualities in a systematic manner.
S. No Develop
ment
and
learning
needs
Developm
ent type
Target
skilfulnes
s
Development Time scale
3

1 Technica
l quality
Mentoring
as well as
own
developme
nt
4 It is a best ability which she has to
reduce all technical problems. They can
use different type of advanced
technology which help them in sort out
all issues. In aim of enhancing technical
ability which is essential to give better
training with aid of guidelines. In this
ASDA provide training to her in order to
maximise their basic knowledge in
particular subject.
1 months
2 Commun
ication
knowled
ge
Mentoring 4 This kind of difficulty can be resolve by
teaching her innovative technology. In
this Jane Cambridge communicate with
another employees in a proper manner.
She should improve their this form of
skill, so in this they attend conference
and seminars to increase their
communication skill. It will very
beneficial in regards to dealing with
workers at workplace.
3 months
3 Interpers
onal
ability
Personal
developme
nt
4 This skill is essential for interpreter each
other. In this organisation this ability is
needed in order to make development as
well as improvement in the social as
well as interpersonal quality.
20 days
4 Multi
tasking
quality
Use in
different
sources
and
programm
5 Jane Cambridge have read different
forms of journals and books which aid
her in increasing their knowledge about
human resources process.
2 Months
4

es.
This development plan show the she is perfect in maintain all activities and task in a
proper manner. But some other weakness which is not good for her as well as company in order
to achieve high success and growth of the (Hislop, 2013). She is multitasking in each field, in
this they use to read different kind of knowledgeable books and journals. These two facto are
important and beneficial for them in maximising their basic skills in this field. She is
interpersonal with each other, it is required by the business in achievement of their.
TASK 2
P3 Differences between enterprise as well as personal learning, development and training
Learning is a very essential part of the organisation because in this they can exchanging,
retaining and improving their work-related skill in ASDA. It is also known as a non-stop activity
which is helpful in regards to maximising activity and task related ability. Business organisation
required proper in combination and presentation skill will significant in collective action.
Learning is effective procedures to improving work based ability and achieving organisation
objectives. ASDA manger learn entire things and activities are needed for achieving organisation
goals. Needs of the workers is improving their knowledge because it will based on business
success and development (Huczynski and Buchanan, 2010). Organisation learning in focuses on
changes in respect to perform better at market. All those organisation and individual are
connected with each other to remove all training and development problems . There are some
difference in between both which are as follows:
Basis Individual Organisational
Meaning It is determine as a
attitudes, knowledge and
behaviours of the personal
regarding to their
development. It is
important in attaining the
career progress, growth as
well as success.
It is also define as a supportive for the
company in regards to understanding all
necessary elements. In this all
components are create positive effect by
decreasing whole issues and problems
which are present in work place.
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Performance
enhancement
Individual learning
support in order to
increase their skills and
make involvement. In this
way they can used various
programs such as
conference, workshop,
online learning, coaching,
meeting and seminars etc.
ASDA use various learning models and
style which is supportive in their
involvement (Jones and Jones, 2010). It
is essential for the business to increasing
their profitability ratio.
Working in team Good ability of person
which support in work
with each other. Use of
continuous learning , all
people are work and
activity in a team. Group
working is essential to
achieving set goals.
There are different persons are work in
various section with the use of their
knowledge. It is important for them in
developing healthy relation with each
other.
Information exchanges In this way all person are
able to transfer their
necessary message to their
top to middle to lower
level management. In this
way they can achieve big
position in marketplace.
Organisation also share their all
necessary information such as vision,
mission, objectives with their employees
in the process of decision making.
Required development Training requirements is
limited for the workers
(Katzenbach and Smith,
2015). They try to work
with the aid of innovative
quality to develop their
Learning of an organisation is identify
as a complicated process. There are
various department are work with each
other in the process of time consuming.
6

level of performance.
Learning approach Workers are use different
types of learning methods
such as conference,
coaching and
development section for
increasing their work
based quality.
Organisational learning is not similar to
personal acquisition. In this important
aspects are achieving skills, experiences
and exchanging knowledge which is use
business for attaining their long term
targets.
Vision It is providing better
training to staff members
as well as individual
(Landy and Conte, 2016).
It is easy to generate
knowledge related to
work. In this personal use
their own sources in order
to achieving their
personal vision.
Learning also help organisation in order
to set their vision and achieve high
profitability.
P4 Professional development and continuous learning needs to drive business performance
Contiguous learning is essential part of the individual and enterprise to maximise their
ability and core competencies in a proper way. With the help of this they easily complete their all
tasks and activities. In this they are motivated to achieve long term goals and objectives of the
company. This type of learning help in giving satisfaction to the customers at a personal and
professional level (Malone and et. al., 2010). With the support of this learning, each and every
person can intensify their performance form which is supportive in holding the all long term
goals on firm. In this all are can attend different type of sections such as workshop conference,
meting, seminars and other programs. This acquisition is important for the ASDA growth and
success to achieve high profitability.
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Illustrati
on 1: Professional Development Ability
(Source: 15 Professional Development Skills, 2017)
Learning is a process of transferring, improving, developing and retaining skills and
ability at workplace. It is define as a continuous learning procedures which is supportive in
order to maximising their knowledge for doing all business activities. ASDA required systematic
as well as proper integration and presentation skills that is required for the aggregate action.
Learning is essential form of the individual to improving their abilities (Nahavandi, 2016). With
the help of regular learning an individual can sort out all work-related issues in a systematic
manner.
Seminars & conferences: In this modern world, different kind of organisation are present such
as industry expert or Media etc. ASDA have different talented and experienced person that are
gain additional knowledge with the use of this programs. This section is beneficial for the person
and organisation to enhance their learning.
Workshops: ASDA conduct workshop event for their employees, main purpose of this
organisation is motivate and promote their workers in order to achieve their personal and
professional goals. So that motivate person work better and achieve long term objectives of the
company (Penuel and et. al. 2011). In this business arrange different types of games and sections
are beneficial for members to increase their all knowledge.
Online learning: In this staffs members are aware for the all necessary information. With the use
of Facebook, Twitter and What's Up etc. they increase their capability.
8

Training and development: Company should conduct various training and development
programs to the staff members. In this they give internal and external methods of them. Need of
the person is to achieve better training to the expert. In this all employees are work with each
other and enhance their skills in an efficient or effective manner.
Coaching: With the help of this section, person can increase their practical or theoretical skills.
It is beneficial for the person to maximise their knowledge for them (Robbins and Judge, 2012).
This is significant in creating several ability in their attributes and personality. With the use of
this section they can meet and attend middle term objective. In ASDA, there are various talented
workers, they can provide this program where other take class and learn essential skills.
With the use of all section professional development also encouraged in a systematic
manner. It is important part of the organisation in order to attain high profitability and carer
growth of the business. Company conduct all those events, because their aim is to motivate and
promote their employees regarding to their works.
Advantages of CPD: There are several benefits of continues professional development which are
determined in detailed are as follows:
 It is very beneficial and essential for the business organisation in order to encourage as
well as promote its staffs. In this business should tries to give additional facilities, fair
remuneration and motivational tools.
 CPD is very important for the professional in order to improve their work-related
performance. In this way, organisation should try to give better tools and techniques to its
staffs.
 Sustain performances: With the help of continues leaning personal can maintain their
performances in an effective or efficient manner.
 It will prepare the manger for their career growth and development because in this way
they continuously increase their skills and knowledge in an essential and systematic
manner.
 CPD can enrich the workers related to its work experiences because talented and
experienced person achieve the organisational long term gaols and objectives in an
essential manner.
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TASK 3
P5 Understanding of HPW contributes to workers engagement and competitive benefits
HPW is a procedures and activity which aid workers that are present in the company.
Main aim of this is to increase employees working performance in a systematic manner. ASDA
is a retail store which deal in grocery products in order to meet with different companies. HPW is
a very essential part of the company because they use this approach and maximise their
employees confidences. So they feel in the business is valuable and important people. ASDA
provide different benefits to their staff members such as reward systems and fair compensation to
perform all tasks as well activity in an essential manner. In this HR manger of the organisation
play important role in achievement of competitive advantages.
HPW includes the different types of policies, process and practices which are important
in working with team as well as attaining long term goals and objectives. This will rise the
employees and their members performance level or increase their basic knowledge regarding to
the work (Schein, 2010). In this each and every person are work in a proper manner with the aim
of increasing work based performance. It is also very important and necessary to improving
business activities. With the support of this an enterprise can enhance their execution. High
performance working is essential for the organisation in order to achieve aggressive advantages
at the large. With the aid of this individual and organisation can achieve their large number of the
market share.
HPW play significant role from the members sides so in this enterprise can share their
necessary & essential message. Effective plan is also very essential in order to earning several
benefits as comparison to another grocery stores. As a process of high performance working
which significant in their learning or development. ASDA and their workers learn other
innovative capability which is valuable and useful in regards to maintain future growth or
success for the firm (Seibert and et. al., 2011). HRP practices is essential because in this flexible
hours play critical role in increment of workers performances. Business organisation provide
different facilities such as fair remuneration, additional services, rewards system, incentive and
motivation tools in order to promote person towards their working activity. In this way hard
workers can encouraged and they must include under awesome inducement strategy.
Communication is one of the essential skills of the person which help in communicate
properly with another. It will support in engagement with other persons, they are face different
10

issues in their company. In this timely conversation is necessary and significant to decrease
whole work-related issues as well as obstacles. There are different kind of retail store which are
existence in this environment, they all are take better plan from workers. Their output is better
planning or designing which connected with individuals.
TASK 4
P6 Various performance management methods support commitment and high performance
Performance management method is used to measure the performance of the employee to
ensure that the objectives and goals are accomplished in cost-effective manner. In ASDA, the
managers set objectives, monitor performance of the workers and provide training on regular
basis to assure that employees are meeting their career goals and purposes. The main aim of
performance appraisal is to improve the skills and efficiency of the employees (Shin and et. al.
2012). Performance management helps in improving the performance, creates clarity in
accomplishment of goals , increase employee involvement, motivate employees, providing
opportunities of learning to workers, measuring performance, increase profitability of the firm
etc.
Techniques supports performance management:
Organisations used various approaches to measure the performance of the employees.
Some of those methods are used by ASDA to check the performance of their workers. These
include:
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Illustration 2: Performance management approaches
(Source: Methods for measuring performance of workers, 2017)
Quality approach: This method is used to check the quality of both employee and service.
ASDA used this approach to continuously improve the quality of their service by cutting down
errors and targets to satisfy the expectations of customers by enhancing their services (Von
Krogh and et. al., 2012). Besides that, the organisation takes continuous feedback on professional
and personal attributes from clients, colleagues and managers to solve the performance affairs. In
this method, Kaizen process is used for the continuous improvement of their service processes.
Comparative approach: As the word says, comparative approach is used to compare the
performance of one employee to other employee. ASDA used this approach to rank the
performance of employees in group. Rank is given to each individual from higher to lower,
according to their performance. Top performers getting reward as training is given to them so
that they can acquire chance to be promoted at higher level (Wates, 2014). Whereas the poor
performers getting chance to improve their performance and meet the standard they required. If
the employees fail in improving, they fired.
Result approach: ASDA used this method as is is a simple method to measure the employee's
performance. In this method, the employees are rated on the basis of their performance result.
Two types of result approaches are used in this method. First is productivity measurement and
evaluation system in which four steps are included (Huczynski and Buchanan, 2010). The initial
step is objective identification, second one is measurement of objective, third is effectiveness of
12

objective in assessing the performance of employee and the last one is feedback. The second
result approach is Balanced scorecard method. The method focuses on 4 aspects- customer,
learning and growth, financial and internal & operations. The merit of using this approach is, it
changes strategy into operations in more comprehensive view.
Behavioural approach: It is the oldest method to measure performance. This approach includes
an array of vertical range for various aspects of job. 2 techniques are used for measuring
performance- Behavioural Observation Scale (BOS) and Behaviourally Anchored Rating Scale
(BARS). BOS is a new variant of BARS. Behavioural approach is relevant for authenticity and
accuracy.
Attribute approach: It is the approach in which performance of the employee is measured on the
basis of the attributes of the employee. ASDA used this approach and rate the performance on
the basis of a definite criteria such as- creativity, judgement, innovation, team work,
communication, problem solving skills etc. Graphing rating scale involves 1 to 5 rating.
Employees are rated from lowest to highest i.e. from 1 to 5. Mixed rating scale is a more
stratified mode of measurement (Hislop, 2013). In this, firstly the rate is given to the employee
as low, medium or high on a given criteria. After that, each criteria is broken down and range as
below(-), equal (0) or above(+). The merit of using this method its clarity due to that ASDA go
with it.
CONCLUSION
As per the above mentioned report, it can be determined the importance of personal,
enterprise and group. These are all essential part of the society, because within this they can not
growth and success. Company use different approaches, because their main purpose is to reduce
work-related problems and increase employees knowledge as well as skills on particular meter.
Business conduct different types of programs such as seminars, conferences, workshop, training
& development, online learning and coaching etc. Employees can attend this section and increase
their basic ability which is beneficial for the company in their achievement. Human resource
professional has some knowledge, skills and behaviours which is necessary for the business
success and development. In this they are capable to provide all essential information to their
subordinates. High performance working also very essential members engagement so in this firm
can achieve competitive advantages. All management approaches such as result, quality,
comparative, behavioural and attribute which is also beneficial for the employees.
13

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