Developing Individuals, Teams, and Organisations: ASDA HR Report

This report delves into the essential knowledge, skills, and behaviors required of HR managers, using ASDA, a British supermarket retailer, as a case study. It examines professional knowledge areas like personnel management, organizational administration, and legal compliance. The report analyzes a personal skills audit, identifying strengths in communication and weaknesses in multitasking and conflict management, and proposes a professional development plan. It further explores the differences between individual and organizational learning, training, and development, emphasizing the importance of continuous learning and how High-Performance Work (HPW) contributes to employee engagement. The report also touches upon various approaches to performance management. This comprehensive analysis provides insights into effective HR practices for developing individuals, teams, and organizations.

Developing individuals,
teams and
organisations

INTRODUCTION
Development is necessary for individuals working in the company. Teams are key tool
for organising work in corporate or business. Teams have potential to organise, manage, relocate
and disperse. Teams are an essential factor of employee motivation. The HR managers of an
organisation must have skills and abilities to manage individuals, teams and organisations in an
effective manner. The following report is based on ASDA. This is a British supermarket retailer
which has headquarters in Leeds. This company was founded in the year 1949. This report
discusses about appropriate and professional knowledge, skills and behaviours needed by HR
managers. This includes differences between organisational and individual learning. It also
explains need for continuous learning and professional development. This report discusses about
HPW contributes to employee engagement different approaches to performance management.
TASK 1
P1 Determine appropriate and professional knowledge, skills and behaviours needed by HR
managers
The responsibility in profession of a human resource individual is to have enough number
of manpower in organisation, which can easily achieve goals and objectives of organisation. Its a
crucial element that they should have capability of conducting & recruiting people from same
field, which can work effectively for organisation (Amabile, 2012). HR at ASDA needs skilled
and professional employees who can achieve aim of selling products to buys while presenting
company at its best. The need them to be skills and professional in selling electronic products to
consumers. Several sessions of training and development are held by company to enhance
efficiency of employees. The advantage against rival company will be created by this.
Professional knowledge: in field of HR one needs to have professional knowledge in
certain elements of it such as, theoretical and practical tactics in business. This takes time while
continuing work and gaining experience in organisation, this gives them good perspective of
decision making in certain scenario's of firm. The following points are concepts which should be
acquired by HR at ASDA: Personnel and Human resources: Each HR professional should have correct knowledge
about certain policies & rules, recruitment procedure, selection, relations of labour,
compensations rules and all other practices of HR. This help HR of ASDA implement all

activities and strategies systematically and in a organised manner plus, make all
members comfortable enough to work freely for company. This will prepare a talented &
skilful team of executives working professionally for company and conducting all tasks
with efficient calibre. Management and administration: knowledge of principles of business organisation and
manager is a must for every HR executive at ASDA. It helps in creating several strategies
and execute such plans with allocating all resources and producing all conducts in
effective and efficient manner. this will be achieved by making coordination employees
and other resources. Government law: HR professionals shaould acquire knowledge about certain legal codes,
procedures of court and as such certain rules & regulations which are required to make
organisation run legally (Berry, 2011). ASDA have many branches globally, its very
important for HR to gain knowledge of different laws and regulations. It helps in
structuring many strategies and polices which help in carrying out whole business
systematically. Professional skills: All HR members and practitioners should have certain skills for
taking out best work of all employees and aim their focus over achieving targets and
goals of organisation. Such skills are required to maintain workforce and do operations
which are described below:
 Communication: HR profession working zones are connected between the superiors and
all employees which are their subordinates. The main skills required here to maintain
correct transmission of information and avoiding any confusion is through having good
communication & written skills. At ASDA they have good command and interaction
capabilities, this helps in hosting several meetings and training sessions at professional
levels. It renders help is passing information to all members and acheive all business
objectives plus the set targets at ASDA. HR also should enhance and sharpen skills of
their employees to make them function in efficient manner.
 Multi-tasking: The field of human resource is required to solve and full fill all
responsibilities which is connected to management of employees. Certain activities are

conducted such as staffing, training, compensation and several other activities, to achieve
qualitative staff at ASDA. These things train an employee to work efficiently even in
time of pressure and peak load of company.
 Conflict management: HR professionals are trained in solvinf disputes and providing
remedies. This is accomplished by having friendly nature and efficient behaviour for
maintaining work and acknowledge all disputes. They have many negotiotion skills and
patients, this helps in solving disputes of all subordinates and resolve issues. This requires
to be mature enough and handle critical situations in office environment (Ford, 2014).
HR at ASDA are trained to be calm and mature for handling any situation of certain type
and maintain decorum of firm.
Professional behaviour: HR professionals should have certain attitude and follow a code
of conduct correctly. Its very crucial to maintain all relations between stakeholder for the beneft
of organisation. Certain behavioural aspects are to be maintained for correct working conditions,
some of them are mentioned below: Ethical behaviour: HR executive structure certain code of ethivs which are followed by
all managers and employees at ASDA. They shall provide a healthy and positive
working environment which shall be done for making all employees work effectively.
This renders help in making subordinates get retain in company. Several tactics and
methods are applied by HR for making employees focus on achieving aims and make it
in a particular period of time.
 Accountable: HR professionals are given powers by higher authorities for attaing
objectives of company. Their work is for training efficient, workers in the field of
organisation which will conduct all work with efficient and effective manner.
Performance assessment of all employees are conducted by them, to convert them into
skilled workforce which can achieve any target in set period of time. Performance
assessment taken by HR professionals, this gives information and maintains pattern in
which area the employees are weak and as per this training sessions are held. This give
knowledge to HR in providing suggestions of near future and make plans accordingly.

P2 Analyse completed personal skills audit for identifying appropriate knowledge, skills and
behaviour and develop professional development plan
Personal skills audit is used for getting information about skills, knowledge and
behaviour that is possessed by managers while working in the organisation. It is an effective tool
that helps people to analyse their weakness and strength in order to manage them and work
efficiently (Goetsch, and Davis, 2014). ASDA is a multinational retail sector company that hires
talented HR managers. It aids in selecting best candidates who are best fit for the company and
achieve organisational goals in less time. HR department of ASDA uses personal skills audit
tool for gaining knowledge related to their abilities & capabilities. Strengths and weakness of
individual is given below -
Strengths: Main responsibility of HR manager is to manage employees working in the
organisation. My objective is to conduct effective HRM practices at workplace. My
communication skills are good and I am able to manage good relationship with employees
working in the company. I informs about goals and objectives to my team members in an
effective manner. This also aids in executing effective recruitment, training and development
processes.
Weaknesses: Every individual has some weakness that limits him in achieving goals.
As working in HR department, I have to be dynamic and complete my task in an effective
manner. I lack the ability to do multiple complex work simultaneously. Multi-tasking is an
effective skill that affects skill that affect operations of the company a lot. Another weakness that
I possess is ability of conflict management. I am not able to manage conflicts and fights among
workplace. I cannot tell people to stop their fights and concentrate on work. As a HR manager, it
is important for me to manage conflicts at workplace and create peace among employees.
Professional development plan
This is a document that is made by individuals and it defined their career goals and
objectives. By the use of personal skills audit, HR professional gets to know about information
related to their present competencies and deficient skills. The development activities are
undertaken for improving capabilities and conducting tasks in an effective manner. Following is
a professional development plan that is based upon above strengths and weakness of the
individual -

Skills Curren
t
profici
ency
Target
proficien
cy
Objective Development
activities
Time
scale
Result
Conflict
manageme
nt
2.5 5 HR professional must
be able to solve
conflicts and issues
that take place among
employees. This helps
in retaining employees
for longer period.
This cam be
achieved by
involving in group
activities and
working under
executives and
seniors. I must
explore ideas for
resolving fights and
conflicts in order to
develop
collaboration
between members of
team.
45
Days
The
HR
profess
ional is
able to
solve
conflict
s.
Multi-
tasking
2 5 HR professional
conduct various
activities such as
staffing, compensation
and training for
implementing
management in the
company.
It is important for
companies to
conduct various
tasks
simultaneously. I
require time to learn
this skill as it is
important to work
and learn performing
different tasks
simultaneously.
60
Days
Multita
sking is
develo
ped
within
the
manage
r.

Time
manageme
nt
2 5 HR professional must
be able to manage their
work effectively within
less time. This needs to
manage time
effectively.
This is an effective
way of managing
business activities. I
have to manage my
time while
completing my
work.
45 days Time
manage
ment
skills
are
develo
ped in
manage
r.
TASK 2
P3 Analyse differences between organisational and individual learning, training and
development
Individual learning: It is necessary for people to have capability for working in a
dynamic organisation. Each and every individual working in the company must learn and
enhance his knowledge related to new techniques of performing business activities (Gibbs,
2013). Learning and development are tactics through which a person increases skills to work in
organisation in a team.
Organisation learning: Organisations need that there must be adequate employees who
can execute the operations in an effective manner. ASDA is operating in global markets so there
must be facilities given to employees for increasing knowledge and skills.
Training and Development
Particular Training Development
Meaning It is the process of
accustoming the employees
with the organization and
shaping them in a manner that
best fits in the organization
(Foroughi, 2016).
It is a wider term as it
involves educational point of
view in general and it helps in
developing a success and
growth of employees.
Objective In ASDA, it helps in With reference to this, their

improving the performance
of their employees.
main objective is to develop
employees for taking a future
risk as a challenge and
opportunities.
Focus It is present oriented and it
helps in achieving expertise
in the field of work.
It is future oriented.
Difference between individual and organisation learning
Individual learning Organisation learning
This is a kind of learning which is related with
skill and knowledge development of the
person.
In this process, capabilities and skills of an
individual are enhanced by working
collaboratively in teams.
Performance assessment is conducted by HR
professionals that helps in gaining information
about capabilities of individual (Assalahi,
2019.). Trainings are provided to people in
order to enhance their skills and achievement
of goals within given time.
The HR department provides training to staff
people for making them learn new things and
techniques. Team working is important for
employees in increasing growth and efficiency
of firm.
Individual learning is more about personal
skills and development. This deals with
developing own skills and working for own
betterment.
On the other hand, organisational learning is
more about team work and team management.
This includes how different individuals behave
in team.
This includes the management of own self and
how to react in various business situations.
Organisational learning includes managing
team effectively and working effectively to
achieve organisational goals and objectives.

Training and development: Training and development programs helps in increasing
performance of individuals in an effective manner. This is one of the important function of HR
department. Training is simply systematic setup where employees are given instructions and
given information about technical knowledge. The main focus of this is to teach employees how
to use any technique or machine within the organisation. In context of ASDA, it uses both on the
job training and off the job training for employees (Hirst, and et. al., 2011). On the job training
is required by managers for performing their tasks in an effective manner.
Difference between training and development
Basis Training Development
Meaning
This is defined as set of activity
organised by organisation for
enhancement of skills and knowledge of
employees.
This is a process which helps people
to attend learning classes in order to
grow career.
Duration
This is a short term process that
includes fixed time.
This is long- term activity that
continues whole life. Each and every
person has the ability to develop skills
and abilities by learning new things in
life.
Objective
Training provide benefits to employees
by enhancing their capabilities by
conducting tasks in an effective manner.
Development of individual helps in
overall growth of employee.
P4 Analyse the need for continuous learning and professional development to drive sustainable
business performance
Continuous learning
Continuous learning is also known as constant learning and this is concept which is
helpful in expanding knowledge and gaining new skills and expertise (Pakdil, and Leonard,

2014). In business, continuous learning includes encouraging employees and providing them
tools that facilitates the learning. When continuous learning of new information is stipulated in
brain then it enhances cognitive ability of individual such as increase of problem solving ability.
Continuous learning is defined a set of activities that are helpful in expansion of knowledge and
skills. An individual always want to enhance both personal and professional development
programs. ASDA is a multinational company of retail sector and HR professionals of this
organisation requires to hire talented employees who can achieve organisational objectives and
goals. In order to enhance the recruiting process, several sessions and seminars are organised for
developing new skills and knowledge (Ryan, and O’Connor, 2013). When organisation is able
to retain talented employees, it helps in sustaining business performance and growth.
Professional development: In the field of human resource management they have to be
required for several skills and attaining all such objectives. The less attainable skill are to be
achieved and certain low performance is to be neglected (Levi, 2015). This helps in conducting
many seminars and several sessions of excluding results and performances. This will bed one or
increasing skills of management and making them get acknowledged in their fields
Many seminars for learning and professional development have to be done for benefits of
HR professionals and for growth of business and its sustainability. Some of the methods are
mentioned below:
 Fill skills gap efficiently: training and development will help in making all employees
skilled in nature plus they have to increase all the knowledge and abilities for all the staff
members of ASDA. The assessment and performance resource of HR at ASDA have to
give information about performance deficiency in organisation (McCormack, Manley,
and Titchen, eds., 2013). Training and performance skill are developed for better skilled
labours.
 Establish competitive edge in market: their has to be Continuous learning experience
given to all employees so that they can efficiently work for the organisation. This helps
them in providing a qualitative work and give them a good range of buying of the
electronic appliances. This will create a good competitive advantage for company.
 Increase sales and profit: the HR will conduct many training and development lecturers
which will give a continues learning action plan for the company (Woodcock, 2017).

This will increase the kills and polish them to become an expertise of employees. They
have to be very professional and ethical at some time while talking to customers
regarding the electronic products of company (O'leary, Mortensen, and Woolley, 2011).
This will be resulting in providing qualitative home delivery products which will return
in good feedback and customer satisfaction. This created good will and loyalty in market.
TASK 3
P5 Demonstrate the understanding of how HPW contributes to employee engagement and
competitive advantage within the specific organisational situation
HPW is a working system by which management activities are carried by HR to establish
good working environment in companies. To establish, the involvement of Workers and
managers in decision-making is necessary. Through this high level authority make justifications
which is beneficial for the organisation. Human resource manager of ASDA uses High
performance working system to increase workers skill and knowledge that helps in achieving
goals. Value and rewards dedicate employees and team members to work with full enthusiasm.
This assist HR in retaining employees for longer period and create competitive environment in
the organisation. In addition to this, these system also helps HR in engaging employees and
increase the satisfaction level of employees.
 Human resource practices: There are various HR practices that have to be accomplished
in order to provide smooth functioning of organisation (Pinjani, and Palvia, 2013). The
various functions of human resource management includes recruitment, selection,
compensation, training and development, etc. HR professionals have to be efficient in all
these activities. It is responsibility of ASDA managers to control their functions and tasks
in an effective manner. By providing training and development sessions, ASDA is able to
perform it's tasks in an effective manner. It is helpful in enhancing capabilities of team
members in performing tasks in an effective manner. Team building: The managers of ASDA try to provide effective team management
among employees. All workers are given different benefits such as flexible working
policies, training & development program, etc. The managers of ASDA can gain