HRM Report: Evaluating Customer Service and Sales Management at ASDA

This report provides an analysis of customer service and sales management practices within ASDA. It begins with a job description for a customer service manager, outlining required skills and experience. A sample job application from Samuel Jhonson is included, detailing his skills and experience, followed by a job offer. The report then describes the selection process, including interview questions. Finally, it explores the rationale behind the evaluation of human resource management (HRM) practices, emphasizing the importance of recruiting skilled employees. The report also includes references to relevant academic sources on HRM.

Unit 3 - Human Resource
Management
TASK4

 ASDA
 JOB TITLE: Customer service manager
 Job skills:
 Higher communication and interpersonal skills
 Higher efficacy and reach within industry dynamic parameters
 Best time management efficiency
 Learn the details of product and service of the company.
 Meet with clients and act as consultant.

 EXPERIENCE: Working as customer service department for minimum
2years
JOB description

 SAMUEL JHONSON
 Email id: [e-mail]
 EXPERIENCE: Worked in sales management department for 2 years in retail
industry
 Skills:
 Good english communication skills
 Higher advanced innovative marketing knowledge
 New evocative knowledge of working on new consumers preferences
 Larger informative skills of economics
 Education history: MBA in economics
JOB CV

 To,
Samuel Jhonson
Our company Asda is pleased to inform you that we have selected you as our sales
representative within our sales management. This is an official contract of
employment along with compensation package and benefits. If you any question
regarding the job feel free to come to me to get your answer.
Asda appreciate your hard work and determination and hope for your great success
while fulfilling the objectives of the organization. Hoping you doing best in the new
role as sales representative of ASDA company. So, please confirm the acceptance of
agreement by signing and dating this agreement on or before 14 December 2020.
Congratulation
Best Wishes
Job Offer

 The appropriate selection will be done
by seeking best skilled employees
where there will be focus towards
selecting skilled employees, best higher
creative force and also to upgrade larger
growth domains on longer term.

Selection procedure:

 Kindly introduce yourself and your professional history within recent
years?
 Have you been working on service management projects before on
professional course?
 What all skills do you posses for the role of service management job
position?
 Where have you been working in past years?
 What are your future plans for professional career?
Interview questions


 Asad by following innovative diverse HRM practices for selection and
decisions strategies for recruiting high skilled talented employees will be able
to work on varied domains of stronger working synergy.
Rationale for evaluation of application of
HRM practices:

 Moore, L. F. and Jennings, P. D. Eds., 2017. Human resource management on the
Pacific Rim: Institutions, practices, and attitudes. (Vol. 60). Walter de Gruyter
GmbH & Co KG.
 Rahmat, N., Buntat, Y. and Ayub, A. R., 2018. Employability Skills Based on
Polytechnic Graduate Job Role: Immediate Supervisor Perception. Asian Social
Science. 14(11).
REFRENCES