BTEC Level 4/5: Enhancing Administrative Services at ASDA Mobile

This presentation provides an overview of the methodology for establishing efficient and effective administrative services at ASDA Mobile. It details the plan for data collection, including primary meetings, volunteer recruitment, document planning, financial resource speculation, and evaluation. The survey methodology involves 50 customers and 5 managers, with questionnaires used to gather both primary and secondary data. Primary data questions focus on customer satisfaction, administrative flexibility, and opinions on administrative authorities. Secondary data questions address recent changes in administration, flexibility of authorities, and steps taken to meet legislative requirements and customer satisfaction. The presentation concludes that surveys and interviews are flexible tools for gathering data on administrative services, enhancing clarity on customer and manager perspectives, and supporting sustainable growth in a competitive market, referencing several research methodology texts.

ADMINISTRATIVE
SERVICES

INTRODUCTION
This presentation provides an insight into the methodology
for the establishment of efficient and effective
administrative services of ASDA Mobile company. The
typical components in this direction are data collection
and questionnaires. Planning, prior to the initiation of the
process seems appropriate in terms of systematizing the
tasks in terms of achieving positive outcomes.

PLAN FOR DATA COLLECTION
Primary meeting
Selection and recruitment of volunteers
Planning of the required documents

Contd…
Speculation of financial resources
Evaluation

SURVEY METHODOLOGY AND SAMPLES
50 customers
5 managers

QUESTIONNAIRE-PRIMARY DATA
Since when are you the customer of ASDA
Mobile company?
How far are you satisfied with the customer
service of the company?
To what extent the company is flexible in its
administration?
What are your opinions on the
administrative authorities of the company?

Contd….
How frequently are the legislations and policies
revised?
Has the company ever encountered any scandalous
issue regarding its administrative services?
What do you think about the human resources of
the company?
Do you think recommendations are needed in the
field of administrative services?

QUESTIONNAIRE-SECONDARY DATA
What are the recent changes that you have
made in the administration?
Do you think that the administrative
authorities are flexible enough to execute the
allocated responsibilities?

Contd…
What are the steps that you are taking for
meeting the legislative requirements?
Do you think that the steps that you have
taken are satisfactory in terms of customer
satisfaction?
Have you taken any recommendations for
achieving infrastructural development?

CONCLUSION
Survey and interview possesses flexibility to
bestow several data in terms of the
administrative services of ASDA Mobile
company. Questionnaire enhances the clarity
of the researcher in terms of the approach of
the samples regarding the effectiveness and
appropriateness of the undertaken steps in
terms of identified and the specified goals
and objectives. This assessment helps in
achieving sustainable growth in the
competitive ambience of the market.

REFERENCES
Mackey, A. and Gass, S.M., 2015. Second
language research: Methodology and design.
Routledge.
Taylor, S.J., Bogdan, R. and DeVault, M.,
2015. Introduction to qualitative research
methods: A guidebook and resource. John
Wiley & Sons.
Flick, U., 2015. Introducing research
methodology: A beginner's guide to doing a
research project. Sage.
Silverman, D. ed., 2016. Qualitative research.