ASDA Operations and Service Management: TQM and Technology Impact

This report provides an in-depth analysis of ASDA's operations and service management practices, focusing on Total Quality Management (TQM) and the integration of technology. It identifies TQM as a key operational practice within ASDA, critically analyzing its impact on organizational efficiency. The report evaluates how technology can be, or has already been, embedded in ASDA's processes, enhancing areas such as supply chain management, communication, and inventory control. Furthermore, it examines the supporting functions linked to this operational practice, including marketing, finance, customer care, and human resources, and evaluates how these functions contribute to ASDA's overall organizational success by improving customer satisfaction, enhancing product quality, and increasing profitability. The analysis highlights the importance of TQM in strengthening ASDA's competitive position, adapting to market changes, and improving internal and external processes.

Operations and Service
Management
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Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
1. Identify one operation management practice within a chosen organisation ..........................3
2. Critically analyse how this operation management practice impacts the organisation in
regards to efficiency....................................................................................................................5
3. Evaluate how technology could be embedded in this process or evaluate how this has
already been achieved ................................................................................................................6
4. What supporting functions are linked to this operation management practice and evaluate
how can they assist with ensuring organisational success?........................................................7
COMCLUSION ..............................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
Operations and service management means the process which leads upon managing work
in more effective way through such perspective all perspective in relation to organization's
functions are covered. Operations are based over services provided by a organization while
operating. In order to conducts business management is required to be done helping in
moderating services in right direction. Operations and service lead upon managing work in more
impactful management. As per this understanding in relation over service and needs of customers
are analysed. Also it helps in maintaining delivery and service which lead upon goals
accomplished over constant improvement. The organization that has been taken within this
report is ASDA that is an retail organization operating within UK and has its headquarters in
London. The report covers various aspects related to practices of operations management with
there impact over organization. Also technological aspect has been discussed with functions are
linked to this operation management practice.
MAIN BODY
1. Identify one operation management practice within a chosen organisation
Operations management is based over business practices helping in creating highest
efficiency within an organization. This helps over converting materials and labour over goods
and services possible over maximizing profit within an organization. There are various kinds of
management operations practices which are required to be used by ASDA amd explained as
follows:
Total Quality Management: This is an important area which makes operations to be
performed in more effective way it helps over developing quality over products and service that
are sold by an organization(Liu, 202). Through quality practices and organization is able to
achieve error free work making organization facilitate its customers needs more effectively. Thus
an organization is able to grow within market on better pace. This is based over or managing
wider efforts of organization. As per the ability demand with products and services makes
particular value to be identified. Total emphasis is based over demand in relation upon
production obligated to improve operations with obligation for managing quality through
funding, training and goal settings. Further, TQM can be manage system over customer-focused
involving employees over contentious improvement. This uses data strategy and effectiveness
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which makes quality discipline within cultural activities within an organization. These concepts
work upon moderating quality management system in relation to time and quality management.
Under TQM eight principles are there which are explained as follows:
 Customer-focused: This is an important part based upon determining level of quality.
This makes an organization foster quality improvement over training employees,
integrating quality over design process up grading computer or software determining
efforts of an organization.
 Total employee involvement: All employees practices has been working towards
common goal and total employee commitment requires to be obtained after fear drive
from workplace which makes empowerment occurred and management provided with
proper environment. Also high performance work system is interrogated continuous
improvement efforts with normal business operations over self managing teams one form
of empowerment.
 Process-centered: This is fundmental part of TQM which is process upon thinking with
series of steps taking inputs form suppliers and transforming over delivery done to
customers. It helps upon transforming output delivered to customers(Matthews, 2021).
The steps required to be carried out has been defined and performed by measuring and
monitoring unexpected variation.
 Integrated system:The organization should contains various functions with specialities
that are often organized with vertical structure department since it is an horizontal
process interconnected with focus upon TQM. Every organization has a unique work
culture, and it is virtually impossible to achieve excellence in its products and services
unless a good quality culture has been fostered. Thus, an integrated system connects
business improvement elements in an attempt to continually improve and exceed the
expectations of customers, employees, and other stakeholders.
 Strategic and systematic approach: This is an important part of quality which is used
for developing systematic approach which helps upon achieving goals and objectives set
by an organization. The process is known a strategic planning that includes formulation
related to strategies to be used by an organization.
 Continual improvement: It is large perspective of TQM which leads upon continuous
development and drives an organization over analytic and creative findings which helps
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an organization become more competitive in nature and impacts stakeholders
preferences.
 Fact-based decision making: This is an important part which helps upon knowing about
performing data over those measures which is necessary for an organization. TQM
requires to collect and analyse data over improving decision making leading upon past
prediction. Through this accuracy is improved upon decisions.
 Communications: As per the organizational change day to day operations requires to be
conducted through better communication facilities boosting moral of employees. Through
communication strategies communication is improved within an organization making
flow of information achieved more effectively.
Total quality management is an important part of an organization like ASDA as it helps
upon developing strong and effective structure regarding organization's over all development.
Through time quality management organization like ASDA is able to improve its efficiency
within decisions making leading towards forming more appropriate startles which improves both
internal and external factors of an organization like ASDA.
2. Critically analyse how this operation management practice impacts the organisation in regards
to efficiency
TQM has important benefit in relation efficiency within an organization and its
development leading towards making focus of employees developed over quality management
with continuous improvement(Miyamoto, and Et. Al., 2018). Through this an organization like
ASDA is able to establish long term success with cultural values to both customers and
organization itself. Further, the concept leads upon prescribing about ways within which an
organization is able to accomplish pathway with continuous improvement helping in
accomplishing goals by embedding strategies related to communication and decisions making
helping over enhancing quality of products and services provided by ASDA. Through TQM
following perspective can be achieved by an organization like ASDA they are Strengthened
competitive position, adaptability to changing or emerging market conditions and to
environmental and other government regulations, higher productivity, enhanced market image,
elimination of defects and waste. Also reducing costs and better cost management with higher
profitability can be achieved by an organization. This is used over improving customer
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satisfaction by increasing there loyalty over retention. ASDA is able to increase job security and
moral value of employee are sustained. Innovation is brought with enhancement of shareholders
and stakeholders value. These perspective leads upon improving organization working in more
effective way.
3. Evaluate how technology could be embedded in this process or evaluate how this has already
been achieved
Total quality management (TQM) and technology has become important business
strategy which is used by various leading organizations of world. It makes sustainable
competitiveness developed within marketing place working well for internal integration of
logistic department of an organization which helps upon cover difficult perspective in more
effective way helping over improving external process and solve issues related to growth of
organization(Rothe, 2020). Technology has played important role over improving process
within an organization which makes enhancement possible within business by making
manufacturing process improve and products delivered with more accuracy to customers.
Through using technology production capacity increases making production done in faster way.
Technology work upon improving quality planning, quality control, quality assurance,
and quality improvement which make supply chain process improved. Technology has mainly
helps in enhancing Information Technology by improving online portals and online process
which has become need for an organization to grow in current market. ASDA with the help of
technology is able to protect various perspectives which makes business run with proper online
structure. Also technology provides new machines to an organization like ASDA making its
manufacturing capacity improved over those products which provides less revenue. Through
technology ASDA's manager stay up to date with modern scenario that made ASDA more
committed towards its customer's needs. Technological development is important with TQM for
ASDA as it leads towards building better supply chain process by working upon quality
assessment.
Technology has made communication process simple within an organization and its
customers also. This leads towards bridging gap between business and customers. ASDA
requires to improve its channels upon distribution which made advance technology adopted by
an organization which helps over bridging gap within business and their customers. Also ASDA
has improved channels of distribution which makes adoption done over advance technology
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within an organization. The organization has launched its own website for promoting market and
its products helping firm to compete better with competitors. It has helped business over tracking
and organization process helps over maintaining flow of information done at all levels and
managing records of both employees and customers (Santoso and Wijaya, 2020). ASDA has
build its own chat services within which customers can write their review over complains d that
firm can know over experience level of customers. Technology has made ASDA maintain about
inventory management of organization helping in timely delivery of products. Through this
tracking of number of products sold and profit earned within certain time period. The project
management software assists ASDA to delegate work within all levels of organization so big
project manages software assists by dividing work into small parts helping over maintaining
inventory management of an organization helps over making delivery of products done more
effectively. Through tracking number of products sold and profit earned by an organization over
certain period. Also project management software assists is required over delegating work over
all levels of organization so that big project can be divided under small heads and completed on
time. Thus budget is required to be made upon activities used for eliminating action bys
using funds of organization. Technology increased productivity of various business operations of
ASDA upgrading product and various process used within an organization in more effective way
making technology introduced more effectively.
4. What supporting functions are linked to this operation management practice and evaluate how
can they assist with ensuring organisational success?
There are various functions that are based upon total quality management within an
organization like ASDA like marketing, finance, customer care and human resource that is
connected within total quality management(Slack and Brandon-Jones, 2018). They are used for
creating satisfaction upon customers needs and achievement of business in successful manner. In
recent times customers has more quality of conscious providing important durability of product.
Through this customer satisfaction with quality of products and profitability of an organization is
interlinked with each other. Total quality management is based over practices regarding
management within ASDA. Marketing plays important role within policy designing and strategy
formulation over maintaining total quality of product within an organization like ASDA for
profitability. Marketers makes performance developed in relation sales training, marketing
research , customer services and advertising to generate high standards along with the quality of
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production . It helps the company to determine the needs and demands of customers, to make
sure the orders of customers are packed or delivered on time. To provide information about
customers trends to product designers as well as to get consumer suggestion and feedbacks to
improve the quality of goods and services all these informations helps the company to maintain
the total quality of their product which increase the profitability and customer base of
organisation.
Human resource management has great impact over total quality management within
which employees are most valuable resource giving there best product over goods and services
for an organization. HR manager of ASDA provides with skills and knowledge to employees that
is needed over making quality high over products and HR department has close relation with it
by making culture of organization improved more effectively for an organization. Through this
performance of employees if improver with the help of effective communication, continuous
monitoring of their works, rewards, praising their better work and so on. It leads upon making
productivity with quality of goods and services increased while maintaining working
environment of organization's future growth. Through producing standards quality of products
with best ability of employees and huge growth with success and competitive environment
developed in more effective way making profit increased.
Customer service department is related with quality management in a way that business
practices are related over exceptions. In modern scenario customers are king of market and
prefer high quality of product over low quality product. In this an organization like ASDA
managers are directly connected with ODF consumer department having direct connection with
management and practices over making quality of products. As they are getting feedback from
customers quality and durability of product suggest for making quality of services. In helps
within total quality management as the practice is related over customers and helps in making an
organization increase production so as to design product according to its profitability. This is an
important department which is used upon making brand value of organization improved within
market(Webb, 2017). They are responsible to provide information about recent trends, taste and
preferences with expectation of consumer making design according to uplifting an organization.
The most effective way upon supporting function based over TQM and technology that has been
enhancing practices by improving quality and productivity. This make development done in
relation over implementing advance tools, system and modelling techniques. The most effective
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supporting function which is related over TQM and technology is information technology that
has been enhancing practices leading towards improvement of performance level. Also IT
enables accuracy over information related to market and improves communication implementing
advance tools, system and modelling techniques. IT play vital role in modifying work process by
improving quality and productivity. IT has significance over developing and maintaining
comprehensive database in relation to employees, company, suppliers, customers and process.
COMCLUSION
From the above discussion it can be concluded that operations and service management is
an important aspect which is based upon developing organization with effectiveness. Under this
perspective various important factors are included helping in making time and quality
management done with more effectiveness. These are used to be developed with the help of
principles covering important part of organization.
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