CHCDEV001: Assessment Book on Confirming Client Developmental Status

This assessment book, CHCDEV001, focuses on confirming a client's developmental status, crucial for case managers to assist clients in achieving their goals. The assessment covers key concepts in human development, including Erikson's psychosocial stages and Piaget's cognitive development stages (sensorimotor, pre-operational, concrete operational, and formal operational). The assignment includes true/false questions, table completion to identify psychosocial stages, and case studies to apply these theories. A case study analyzes a 31-year-old male client struggling with forming bonds, evaluating his stage based on Erikson's theory. Another case study explores a 12-month-old child's reaction to a toy covered by a blanket, examining the child's cognitive development. Overall, the assessment evaluates the student's understanding of developmental theories and their application in case management scenarios, with resubmission options for incorrect answers.

CHCDEV001
Confirm client developmental status
ASSESSMENT BOOK
for
CHCDEV001

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2

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Result Date Assessed Assessor Name Assessor
3

Initials
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Resubmission
Result Date Assessed Assessor Name Assessor
Initials
Section 1
ASSESSING A CLIENT’S DEVELOPMENTAL
STATUS
1.1 Why are case managers interested in assessing a client’s
developmental status? (Your response should be no more than 30
words)
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Introduction to human development
1.2Select true or false in relation to the following statements:
a) The direction of growth concept refers to the fact that there is
a progressive order to our physical development. For
example, maturation in early childhood occurs from the top
down and the centre outward.
True False
b) By 18 months of age a child can usually draw a circle and
begin to count.
True False
c) By five years of age, a child can usually dress without
assistance, hop, and speak fluently and clearly.
True False
d) Humans are physically mature by the time they reach early
adulthood. They are at their peak for muscle strength,
reaction time, sensory abilities and cardiac functioning.
True False
e) Most people’s physical development continues into middle
adulthood, with muscle mass increasing and sensory reaction
times reaching their peak at age 50.
True False
f) Most people experience a sharp decrease in visual acuity
between the ages of 70 and 80 years of age.
True False
g) For most people, sensitivity to sound begins to increase after
the age of 30.
5
The case manager are interested in assessing client development
status in order to assist client in achievement of their goals and
objectives.

True False
h) Most people experience a gradual decline in cardiovascular,
respiratory, muscular and immune functioning from middle
adulthood onwards.
True False
1.3 Complete the table below by correctly selecting which of Erikson’s
psychosocial stages is being described.
Description Psychosocial Stage
Through make believe play,
children gain insight into the
person they can become.
Initiative – a sense of ambition
and responsibility – develops
when parents support their
child’s sense of purpose. But if
parents demand too much
selfcontrol, children
experience excessive guilt.
At this stage, the child learns
to explore the environment
and identify the different
roles. Imagination as well as
curiosity enable child to
further grow and develop his
or her potential. This is early
and childhood stage.
By exploring values and
vocational goals, the young
person forms a personal
identity. The negative outcome
is confusion about future adult
roles.
This is Young adulthood age
and Intimacy verses Isolation
stage
Generativity means giving to
the next generation through
child rearing, caring for
others, or productive work.
The person who fails in these
ways feels an absence of
meaningful accomplishment.
According to Eriksson
generative is the procedure by
which the young or middle age
people emphasizes on
developing leadership
qualities, increase in
productivity and they are more
concerned for future
generations. This is Adulthood
age that involve Generative
verses stagnation stage
Using new mental and motor
skills, children want to decide
for themselves. Parents can
foster autonomy by permitting
reasonable free choice and not
forcing or shaming the child.
This is the adolescence age
and Identity verses. role
confusion stage
Integrity results from feeling
that life was worth living as it
This is the old .This stage includes Ego
integrity and despair
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happened. Older people who
are dissatisfied with their lives
fear death.
At school, children learn to
work and cooperate with
others. Inferiority develops
when negative experiences at
home, at school, or with peers
lead to feelings of
incompetence.
Late childhood age and this
stage may include initiative
verses guilt.
From warm, responsive care,
infants gain a sense of trust
and confidence that the world
is good. Mistrust occurs if
infants are neglected or
handled harshly.
Trust versus Mistrust. At this
stage infant basics
requirement are fulfilled by
their parents.
Young adults establish
intimate relationships.
Because of earlier
disappointments, some
individuals cannot form close
bonds and remain isolated.
Young adulthood phase
1.4 Imagine that you are a case manager conducting an intake
interview with a 31 year old male client. The client reports that
he has always struggled forming close bonds with women and
that he has never had a girlfriend. He says that he wants to find a
way to connect with women but that he doesn’t know how.
Consider Erikson’s theory of psychosocial development. Which
stage of development do you think this client is being challenged
by? (Your response should be no more than 10 words)
1.5 In your own words, briefly describe the four stages of cognitive
development as proposed by Jean Piaget and the key features of
cognitive development at each stage. (Your response should be no
more than 150 words)
7
Either adulthood or young adulthood stage the client is going
through.

1.6 Imagine you are a case manager currently working with a mother
who has a 12 month old child. As you are speaking with the
mother, she is entertaining her child. The baby has a toy and the
mother covers it with a blanket and says the toy is gone. The
baby laughs and finds the toy under the blanket. Is the child’s
reaction appropriate given their age and stage of development
according to Piaget’s theory of cognitive development? Why/why
not? (Your response should be no more than 30 words)
1.7 Briefly outline the role of learning in Albert Bandura’s theory of
social development. (Your response should be no more than 50
words)
1.8 For each of the following stages, briefly outline, in your own words,
the generally accepted social roles/challenges that are typically
experienced. Hint: see page 24 of the
Study Guide. (Each response should be no more than 30 words)
a) School-age child
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There are 4 stages of development these are:
 Sensorimotor stage- This stage occurs at age between
birth to maximum 24 years. At this phase the child
develops understanding about themselves and
environment. Child gains the potential to distinguish
between themselves and other objects.
 The Pre-operational stage-This stage occurs at when child
is toddler between age of 18 to 24 months, during
early childhood. At this phase, the child does not have
potential to conceptualise the things and needs concrete
physical situations.
 Concrete stage-This stage occurs between age of 7 to 11
years. At this phase, there is physical experience are
gained by child and increase in needs such as
accommodation.
Yes because at this is a sensorimotor stage, the small child or
infant develops an understanding about themselves and they are
able to interact with the environment. They are able to identify
the objects (Turban, Outland, King and Turban, 2018)
The role of learning is to assist an individual in retaining their
knowledge or information for long period. It also supports
person in reproducing the image. Social learning theory
incorporates the idea of behaviour reinforcement from the

b) Adolescence
c) Young adulthood
d) Middle adulthood
e) Older adulthood
1.9 Emotional (or affective) development can be broken up into four
domains. What are these four domains? Hint: see page 25 of the
Study Guide. (Your response should be no more than 20 words)
1.10 Imagine that you are a case manager working for an employment
services provider. You have been referred a new client, George,
aged 21. George dropped out of high school five years ago and
has not held a job at all during this time. While interviewing
George you observe that he is able to clearly respond to your
questions and displays an average level of reasoning ability.
However, throughout the beginning of your interview George’s
tone and manner are quite flat and when you ask him how he
feels about searching for employment he is unable to answer.
After exploring George’s past experiences you tell him that he is
required to attend some interviews that you will arrange with
suitable employers in order to continue being eligible for
9
At this stage child gain learning experience. Children lean to
interact with other people in the society and gain knowledge
about various culture. They get experience to develop
relationship with other people.
At this age the adult people has to face many challenges in order
to develop and maintain their reputation as well as position in
the society. Adolescence age, people gain working experience
and learn about dealing with various complex situations.
At this age the young people gain memorable experience by
participating in various social activities and getting reward for
their performance. They feel very energetic and takes initiatives
to gain unique working experience
Social networks narrow. Experienced emotions are more
predictable and less labile. Negative emotions become more
infrequent. The people at this stage may experience various
changes in their lifestyle.
The peoples at this stage may suffer from the sensory losses.
Physiological functioning is regulated less. The people may
experience that there is improvement in their communication
skills and decrement in physical reserves.
These emotions are cognitive includes thinking, psychomotor
indicates physical emotions, affective, love etc.

unemployment benefits. George starts tearing up and says the he
doesn’t want to go to any interviews. He crosses his arm and
stamps his foot on the ground yelling that he “will not go!”
Is George’s reaction appropriate for his developmental stage? Are
there any aspects of George’s behaviour that you are believe
could indicate the presence of a developmental issue? Justify
your response. (Your response should be no more than 75 words)
1.11 In your own words, describe attachment theory and the impact
that poor attachment can have on a child’s development. (Your
response should be no more than 150 words)
Factors that can impact development
1.12 Identify three critical factors that can impact upon a person’s
development and briefly outline how these factors might impact
the person’s development. (Your response should be no more
than 100 words)
10
Yes, according to the situation, the George reactions is
appropriate according to his age. As He has the potential to
think, answer. But he may feel nervous which is normal. He has
undergone this type of situation as he has fail to answer few
questions during the interview. He is at the stage where George
has to face development issues
Attachment theory demonstrate that a strong emotional as well
as physical attachment assist child in their development. The
Bowles evolution theory of attachment recommends that
children live in world biologically pre-programmed to develop
attachments with other people. As this will assist or support
them to survive and live safe as well as comfortable life. The
theory developed by Harry Frederick dictates that which
requires care and companionship. As this factor help them in
their mental development procedure. The poor relationship can
have negative effect on child behaviour and mental development
process. It may lead to feeling of unsecure and decrease in child
confidence as well as motivational level. Due to the poor
relationship the child may feel issues related to communicating
with other people. This factor also has adverse effect on the
The various internal and external factors have great effect on the
person development process. Health, family background, family
income are the three major factors that have great impact on the
child development process. Family income is the important
factor as the children gains supports from their family and if
their parents fails to provide facilities. This factor may have
adverse effect on the development process of child. Children in
families with greater disparities in wealth, along with the
persistence and depth of poverty, also have critical effects on

1.13 Imagine that you are a case manager who has been assigned a
new client, Jordan. Jordan is a 10 year old boy who has been
removed from the care of his parents due to issues of severe
physical abuse that have been occurring for years. Jordan is an
only child and has
not previously been enrolled in school. Based upon your
knowledge of human development, what effects do you suspect
Jordan’s experiences may have had on his development? What
developmental issues do you think he might display? Justify your
response. (Your response should be no more than 150 words)
Establishing a client’s developmental status
1.14 When assessing a client’s developmental status, one of the central
sources of information is the client themselves. Case managers
will observe and question the client in order to gather relevant
information.
a) What sorts of things can a case manager observe about a
client in order to gather possible information about their
developmental status? (Your response should be no more than
100 words)
b) What sorts of questions would a case manager want to ask a
client in order to gather possible information about their
developmental status? (Your response should be no more than
100 words)
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The issues faced by the Jordan has negative effect on his
development procedure. Due to this factor, Jordan may feel
unsecure and may not able to live comfortable life like other
children. This factor may lead to decrease in the moral and self
confidence in child. These issues have direct impact on child
behaviours and mental development. It also has great impact on
child learning process and ability to gain knowledge.
The following things the case manager is required to observe
these are the way their client behave, reaction of the client, the
before of client, recognising the expectation of the client,
Evaluating the information, understanding the story and
identifying the issues. When listening to the story of client the
case manager is required to make eye contact with the client,
develop a trusting environment, as this will help them in
recognising the development status of their client. The other
technique is Discussion and communication that can be used by
Possible set of questions will be related to her likes and dislikes,
improvement level, hobbies, current thought processing and
thinking level, critical thinking power, analytical skills and
related. Beside this, daily routine and schedule will also be
asked by clients. This will help case manager in assessing the
actual development level of client.

1.15 When observing a client, why is it important to consider
alternative explanations for factors that might have impacted
upon the client’s appearance/behaviour? (Your response should
be no more than 50 words)
1.16 Why might a case manager be interested in obtaining information
from a client’s carers, family, or significant others when
attempting to clarify a client’s developmental status? (Your
response should be no more than 75 words)
1.17 Imagine that you have just started working with a new client,
Tammy. Tammy is an eight year old girl who has been diagnosed
with mild cognitive and social delays and speech and vision
problems. She has been working with a GP, psychologist, and
speech therapist and her school’s counsellor has referred her to
your organisation for placement in one of your organisation’s
child social group activities. As part of your assessment of
Tammy, who would you ideally want to speak with and what
documentation would you want to review? Justify your response.
(Your response should be no more than 100 words)
12
It is essential to consider alternative explanations for factors
that might have effect on client appearance and behaviour in
order to convince client to facilitate or conduct particular
procedure or activity. This task is conducted in order to provide
client with the best possible solution to resolve their problem.
As this activity helps the case manager in identifying the client
behaviour and their relationship with other people. As
relationship is the major and important factor that might have
positive or adverse effect on individual development process.
Case manager be interested in acquiring information from a
client about carers, family, or significant others when attempting
to clarify a client’s developmental status as it also supports
manager in identifying the various issues that are faced by
As in the given case study as a case manager I would like to
communicate with the victim and their relatives in order to
collect various information. I would like to gather information
about the complete incident that has happened. As this activity
or information will help me in identifying the ways to support
the victim and help Tammy ion her development procedure. The
data collected by me also helps in analysing her behaviour
before and after the incident. It will also allow me to identifying
the impact of the incident on her development process and

CHCDEV001 Assessment Book Section 1
Assessor’s Comments
To be completed by the Australian Institute of Professional
Counsellors to provide constructive feedback on your responses to
questions in Section 1 of this Assessment Book.
Competent / Not Yet
Competent Assessor’s Name:
Date:
Section 2
13

WORKING WITH DEVELOPMENTAL ISSUES
Clarifying the implications of a client’s developmental
status
2.1 List three types of professionals or workers that a case manager
may consult with to clarify the implications of a client’s
development status on service delivery? (Your response should be
no more than 30 words)
2.2 Imagine that you are a case manager who has just started working
for an employment services agency. You have been assigned a
number of existing cases. One of these cases is 34 year old
Hassan. Hassan’s case file indicates that he has been working on
a six month contract as a packer in the warehouse of a large
retail chain but that his contract is about to come to an end. The
case notes also indicate that Hassan has been diagnosed as
having an autism spectrum disorder by a psychologist.
Unfortunately, the notes in Hassan’s case file are quite brief and
uninformative – there are no records of assessments, current
level of functioning, or even a detailed case plan, however, the
records of the case meetings indicate that Hassan was always
accompanied by his mother, Sandra. You know that you will soon
have to start working with Hassan to source employment but you
are concerned because you have no knowledge or experience
working with clients with an autism spectrum disorder and you
are unsure of Hassan’s current level of functioning. What steps
should you take prior to working with Hassan? (Your response
should be no more than 100 words).
Potential risk factors associated with having
developmental delay
2.3 In your own words, briefly outline two common risk factors that
should be considered when working with clients with
14
The employees working with client in his or her organisation ,
senior staff or leaders. As these are the people who can provide
accurate information about the client development status
I will take initiative to first collect information about this disease
and by conducting the research I Will able to identify the way I
should behave or treat people suffering from this disease. Then I
will communicate with Hassan as this activity will assist me in
developing understanding with him. This factor will help in
working comfortably with him. I will take initiative to learn his
learning pattern and support him in completing task.

developmental delays. (Your response should be no more than
100 words)
2.4 Why is it important for case managers to consider potential risk
factors when working with clients? (Your response should be no
more than 30 words)
Assessing the suitability of services
2.5Select true or false in relation to the following statements:
a) When working with clients with developmental issues
additional care and consideration must go into selecting the
most suitable services for the client based upon the client’s
needs and abilities and monitoring the provision of these
services to ensure that they continue to meet the client’s
needs.
True False
b) When working with clients with developmental delays case
managers should fully consider the individual needs of the
client and any factors that may impact client success and
address these in the case management plan.
True False
c) When working with clients with developmental delays there is
no need to inform the client of any changes made to the plan
as long as you inform the relevant services.
True False
d) When working with clients with developmental delays case
monitoring only involves communicating with other service
15
The children have to bear high risk due to delay in development.
As these delays have direct effect on their development
procedure. Infection and Severe poverty. Exposure to harmful
agents or after birth, may lead to Infection. This is the important
and major is the factor that has direct impact on the health of
the child and it can create barrier in child development process.
The poverty is another factor that have direct influence or effect
As this will assist case manager in identifying the influence of
various factors that might have direct impact on individual
development process. Risk assessment assists case manager in
supporting his client in preparing the strategy or plan in order
to eliminate various barriers in development process (Mussatto,
Hollenbeck-Pringle, Trachtenberg and Dunbar-Masterson,

providers in order to ensure they believe the plan is running
smoothly.
True False
e) As a case manager, it is important to be mindful of your own
values and attitudes and ensure that you are not imposing
them upon your clients.
True False
Integrating your knowledge
The following questions require you to draw upon all of the knowledge
and skills you have learned throughout this section of the Study Guide.
2.6 Imagine you are a case manager who is working with Tara, an 18
year old client with cerebral palsy (CP). Tara acquired CP due to
complications at the time of her birth. Tara’s CP is considered
mild in that she is able to walk, although she requires a mobility
aid (walking frame). Tara also has a mild intellectual disability
and has some trouble with speech but is able to communicate
verbally.
Tara has recently completed high school and you are supporting
her to transition into the next stage of her life. As you have been
working with Tara for a couple of weeks, you have a general
picture of her. She is usually quite a bright and bubbly
personality who will chat easily with you, despite her speech
impairment. She takes great care of her appearance as she
enjoys doing her hair and coordinating her clothes. She has
several hobbies that she maintains and some close friends. Tara
is interested in obtaining some form of employment and also
expanding her social contacts.
a) Before developing a case management plan and referring
Tara to any specific services, how would you go about
assessing the suitability of available services in line with
Tara’s needs? (Your response should be no more than 100
words)
16
Communication with the client and analysing the situation ,
recognising the root cause of the problem, knowing the
development status of the client is the effective strategy that
can be used to identify the suitability of the services. Conducting
survey or investigation is the other method that can be used to
measure the suitableness of the services. Gaining feedback from
the stakeholders that is clients, and their family is another

b) Imagine that you are meeting with Tara at her house, where
she lives with her family, to conduct your latest case
management meeting. Upon arriving you are immediately
concerned by her changed appearance. She is wearing a
stained t-shirt and appears to be in a low mood. When you ask
her about her hobbies she says she doesn’t have enough
energy lately to participate in them, and says she “sucks” at
them anyway. When you ask her whether she has been seeing
her friends lately, she says she has been having a lot of
stomach-aches and headaches which have stopped her from
socialising. Tara is not her usual bright and chatty self.
In your opinion, what do you think is one possible explanation
that could explain Tara’s change in appearance and
behaviour? Briefly explain your response. (Your response
should be no more than 30 words)
c) Although you have your suspicious about what could be
accounting for the change in Tara, you would like to clarify
concerns about this with appropriate people. Who would you
seek additional information from? (Your response should be
no more than 30 words)
d) Given Tara’s developmental status, outline any potential risk
factors that you should consider. (Your response should be no
more than 50 words)
e) Imagine that after speaking to Tara, her mother comes to you
and says that she is very concerned about Tara’s state of
mind. She says that Tara has not been eating lately and that
she is now very underweight. As Tara’s case manager, what
would
you do? (Your response should be no more than 30 words)
17
As per the case study, Tara might be suffering from the abuse
that has direct impact on her attitude and mind.
For the additional information, direct communication with her
parents will be done. After that, friends and neighbour will be
consult to gain more information regarding her changed
attitude.
As part of risk, she might go in depression if she is unable to get
proper employment. Through this, her case might get worsen
and this can result into low socialising from her end. Another
risk will be poor self-development in her personality.

18
At this moment, more of personal attention and care will be
given to Tara from her family and friends. This will aid in
boosting her morale level. Further, her hobbies will be focused
majorly and accordingly activities will be planned in order to
increases her interaction. Through this, she will cheer up and
will change her state of mind as well

CHCDEV001 Assessment Book Section 2
Assessor’s Comments
To be completed by the Australian Institute of Professional
Counsellors to provide constructive feedback on your responses to
questions in Section 2 of this Assessment Book.
Competent / Not Yet Competent
Assessor’s Name:
Date:
Section 3
19

RESPONDING APPROPRIATELY TO SIGNIFICANT
ISSUES
Recognising and responding to serious issues
3.1 Briefly define each of the following types of child abuse. (Each
response should be no more than 30 words)
a) Physical abuse
b) Sexual abuse
c) Emotional abuse
d) Neglect
3.2 List six indicators that a case manager could observe in a young
client that might indicate a possibility that the child is being
physically abused or neglected. (Your response should be no
more than 30 words)
3.3 List six indicators that a case manager could observe in a young
client that might indicate a possibility that the child is being
sexually abused. (Your response should be no more than 30
words)
20
It refers to an act conducted by person with the intention to
harm or injury to other person through bodily contact. It is also
recognised as domestic violence.
It is defined as molestation and generally considered as
undesired sexual behaviour that is conducted by an individual to
exploit or harm another person. This type of abuse include force
or taking the advantage of another person.
This is also recognised as the psychological abuse. As this type
of abuse is conducted by an individual in order to create mental
pressure on another person. It includes verbal abuse.
This is the situation that include persistent failure to fulfil basic
physical as well as physiological development need of child.
Neglect may occur during pregnancy as a result of maternal
substance ill-treatment. Neglect is defined as ongoing pattern of
inadequate care and is readily observed by person close contact
Child low self-esteem as well as withdrawal behaviour,
confidence level, high level of stress, activities or action of child,
depression, suit al attempts are the factors that indicates that
child is being physically abused or neglected.

3.4 Briefly define domestic and family violence. (Your response
should be no more than 50 words)
3.5 List six indicators that a case manager could observe in an adult
client that might indicate a possibility that the client is
experiencing domestic and/or family violence. (Your response
should be no more than 30 words)
3.6 Briefly define elder abuse. (Your response should be no more than
50 words)
3.7 List six indicators that a case manager could observe in an
elderly client that might indicate a possibility that the client is
experiencing elder abuse. (Your response should be no more than
30 words)
3.8 Imagine that you are working as a case manager for a family
services organisation in your state. Your role regularly sees you
working with children, adults, and older clients. Research the
mandatory reporting requirements for your state related to issues
of child abuse, family violence, and elder abuse. In the box below,
describe what you would be required to report to a relevant
authority. (Your response should be no more than 50 words)
21
Physical marks, scratches, injury on the body, aggressive
behaviour, eating disorders and suicidal thoughts are the
important and major indicators that represents that child has
undergone or suffered Physical abuse.
Family violence is defined as aggressive behaviour within the
home in which the two persons uses abusive language for each
other. This type of abuse can take place between two partners
that is between husband and wife, Brother sister etc. Family
violence involve all acts and abuses such as Physiological,
Physical symptoms, feeling of loneliness as well as isolation,
poor performance at workplace, difficulty in concentrating on
work, suit al attempts are some of the factors that an individual
is suffering from the domestic violence.
Elder abuse is defined as a repeated action or lack of suitable
act that occur in any relationship where there is mutual trust
and understanding between partners. This type of abuse
generally conducted by person when their expectations are not
met. The risk of this type of abuse may be highly suffered by
older people. This type of abuse may lead to serious harm or
physical injury. It includes the discrimination in terms of age,
Inactive behaviour, personality disorders, cognitive as well as
physical impairment, alcohol related issues, suit al attempts are
the main indicators that represents that old person has suffered
abuse.

3.9 Imagine you are a case manager working within a hospital. You
have been asked to meet with a mother who has brought her one
year old child into the hospital with a broken arm. The mother
was unable to explain how her child’s arm became broken. She
said the child was overly clumsy and accident prone and that
when she left the room for a minute the child had fallen down and
broken their arm. As you are speaking with the woman, you
observe that she seems very anxious. Upon questioning her about
this she says that her partner does not know she is at the hospital
and she is concerned he will be angry. She describes him as very
controlling and jealous however excuses his behaviour saying
that it is due to his severe depression.
Outline your assessment of the situation based upon this limited
information and any actions you might complete and/or referrals
you might make. (Your response should be no more than 100
words)
3.10 Case managers often work with clients who have existing mental
health issues or who may display mental health issues during the
course of service provision.
a) In what ways could the presence of an undiagnosed mental
health issue impact on service provision? (Your response
should be no more than 30 words)
22
Your State/Territory:
What does your state mandate that you report?
I will include all the problems that are being faced by the people
in the society. I will also provide detail about the main causes of
the problems and ultimately the solution for the same. I will
highlight the policies that are required to be changed that have
direct impact on the society. I will some plans or policies that
can be implemented in order to support child in development
procedure and assist people in society from being abused
It has been identified from the given case study that the lady is
suffering from the domestic or family violence. This is the reason
she is more concerned about hiding information from her
husband. It has been analysed from the given case study that
due to the family or domestic violence she has less focus on the
development of her child. As case manager I will provide her
some techniques to resolve her family issues and will suggest
her that she should emphasize on fulfilling the development
need of her child. As she and her husband should understand
Mental health has direct relationship with care services. As the
mental status or problem may lead to informal care to the
person who is suffering from severe disease or abuse. It has
direct effect on the relationship between service provider and
the patient or client.

b) How might a case manager check for the presence of any
issues that might impact the provision of services? (Your
response should be no more than 30 words)
c) What should a case manager do if they believe that their
client does have an undiagnosed mental health concern?
(Your response should be no more than 30 words)
3.11 Imagine that you are a case manager working for a disability
services organisation. You have been working with your client,
Gavin, for over six months now. Gavin is normally a happy and
jovial character however during your latest case management
meeting with Gavin he barely talks and when pressed about why
he hasn’t been attending the support group you have previously
referred him to states that “Sue doesn’t let me”. Sue is Gavin’s
sister and she has recently taken over as Gavin’s primary carer
after Gavin’s mother went into a nursing home. You are
concerned about the change in Gavin’s behaviour and you notice
some bruising on Gavin’s arm. When you ask Gavin how he got
the bruises he shrugs and says that he doesn’t know. Briefly
outline what steps you think it would be appropriate to take in
this situation. Justify your response. (Your response should be no
more than 75 words)
Documenting serious issues
3.12 Outline the details that should typically be recorded in case
documentation if a case manager has suspicions that their client
is in a situation of risk. (Your response should be no more than
100 words)
23
The case manager can identify issue by monitoring the various
activity in case management procedure and by communicating
with internal as well as external stakeholders. The other method
is reviewing the information provided by service user.
In such situation, the case manager is required to prepare report
that include the development status and detail about physical as
well as mental health of person. He is required to explain the
symptoms of mental illness to his clients (Modic and Damij,
2018)
In such situation I have to conducts all the acts in order to
develop mutual trust with the victim and gaining his loyalty. As
by conducting these activities I will able to support him in
resolving his problems. I will continuously communicate with
him as by doing this I can demonstrate that I am more
concerned about his behaviour and situation faced by Him. The
strategy I will adopt is that I will share my problems and

3.13 Why it is important to follow your organisation’s documentation
procedures and ensure that all documentation is accurate and
adequately detailed. (Your response should be no more than 50
words)
Integrate your knowledge
The following questions require you to draw upon all of the knowledge
and skills you have learned throughout this section of the Study Guide.
3.14 Imagine you are working as a case manager for an older person’s
community outreach program and you have started working with
Beatrice, a 79 year old woman. Also living in the home is
Beatrice’s 47 year old son who has a mild cognitive impairment.
You notice that Beatrice has several old bruises and marks along
her arms that she is unable to explain and you are concerned that
Beatrice may be the victim of elder abuse.
a) Using the information provided in your Study Guide and
Reading G in the Book of Readings as a guide, outline how
you would go about verifying whether or not
Beatrice is the victim of abuse. (Your response should be no more than
100 words)
b) Imagine that Beatrice admits that she is the victim of abuse
from her son who lives in the home with her. She says that he
is often physically aggressive and grabs and shoves her. He
demands money from her limited pension and usually spends
it on alcohol, which often causes him to become more
aggressive. Initially, she thought it was her fault as her son
suffered from depression and made her feel very guilty as his
mother, but that recently he bullied and threatened her into
24
The case manager should include all the necessary details about
the client in the report and risk that may harm him. It is
required by manager to evaluate and highlight the possibility of
risk in various situations. Spotting signs of abuse or neglect,
complaint of the client, the basis according to which risk has
been evaluated, detail of complete information provided by
As this factors can have direct impact on the treatment provided
to the client and various advices provided to them. As lack of
proper documentation may also leads to medical errors and due
to these issues, the service provider cannot able to provide
effective care or advice to patient.
It is required by case manager to identify the various activities
and behaviour of the victim. Case manager is required to
develop understanding about the various symptom that indicates
that individual has suffered from the abuse. For instance, in the
given case study, cognitive impairment is the symptom that
indicates that individual has suffered from the abuse (Jones,

changing her will to include only him, rather than her other
children and that she feels that she needs to do something
about his behaviour but that she doesn’t know what.
Consider the steps you might take to assist Beatrice. Imagine
that you have begun to work with Beatrice to implement an
action plan. In the space below, write your detailed case notes
of this meeting. Hint: be creative with deciding what actions /
action plan you would have developed with Beatrice and
document this in your notes. (Your response should be no
more than 150 words)
25
It is required by case manager to collect essential information
from client, and people surrounding him. As this activity will
assist them in recognisance the situation and identifying the
suitable solution. It is essential for them to consult will people
and make discussion related to the subject matter. As this
activity will support them in analysing the alternative and

REFERENCES
Ballesteros, J. and Covert, S.Y., 2018. Commentary on “Interrelationships of Functional
Status and Health Conditions in Children With Cerebral Palsy: A Descriptive Study”.
Pediatric Physical Therapy. 30(1).pp.17.
Bendell, J., Little, R. and Sutherland, N., 2018. The seven unsustainable of mainstream
leadership.
Jones, P., 2018. Sustainable Consumption and the Leading US Retailers. Indonesian Journal
of Corporate Social Responsibility and Environmental Management. 1(1).
Leban, W. and Zulauf, C., 2004. Linking emotional intelligence abilities and transformational
leadership styles. Leadership & Organization Development Journal. 25(7). pp.554-
564.
Marom, S. and Lussier, R.N., 2018. Developing a Small Business Management Concentration
within a Business Degree. Small Business Institute Journal. 13(2). pp.15-30.
Modic, D. and Damij, N., 2018. IPR Management to Business Management. In Towards
Intellectual Property Rights Management (pp. 59-80). Palgrave Macmillan, Cham.
Mussatto, K.A., Hollenbeck-Pringle, D., Trachtenberg, F., and Dunbar-Masterson, C., 2018. `
Utilisation of early intervention services in young children with hypoplastic left heart
syndrome. Cardiology in the young. 28(1).pp.126-133.
Rao, A., 2018. Empirical Analysis of Joint Impact of Enterprise Risk Management (ERM) and
Corporate Governance (CG) on Firm Value. International Review of Advances in
Business, Management and Law. 1(1). pp.37-72.
Turban, E., Outland, J., King, D., and Turban, D.C., 2018. Social Enterprise and Other
Social Commerce Topics. In Electronic Commerce 2018 (pp. 325- 358). Springer, Cham.
Williams, S.L., 2018. Increasing Employee Retention Within the Georgia Division of Family
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Project Management. 36(2). pp.317-330.
26

CHCDEV001 Assessment Book Section 3
Assessor’s Comments
To be completed by the Australian Institute of Professional
Counsellors to provide constructive feedback on your responses to
questions in Section 3 of this Assessment Book.
Competent / Not Yet Competent
Assessor’s Name:
Date:
27

Assessor's Comments - Overall
To be completed by the Australian Institute of Professional
Counsellors to provide constructive feedback on the assessment of
this Assessment Book.
Competent / Not Yet Competent
Signature of Assessor: Date:
FIRST RESUBMISSION The following Entry Box is for
students to complete any activities that require
resubmission
Important Note: In order to assist the marker in reassessing your
work, please make clear headings throughout your work, identify the
Section Number, Question Number and Page Number for each
question you have to re-submit.
28

Complete resubmission activities here
29

Assessor's Comments – First Resubmission
To be completed by the Australian Institute of Professional
Counsellors to provide constructive feedback on the first
resubmission of this Assessment Book.
Competent / Not Yet Competent
Signature of Assessor: Date:
SECOND RESUBMISSION The following Entry Box is for
students to complete any activities that require
resubmission
Important Note: In order to assist the marker in reassessing your
work, please make clear headings throughout your work, identify the
30

Section Number, Question Number and Page Number for each question
you have to re-submit.
Complete second resubmission activities here
31