Report: Assessing the Individual in a Health and Social Care Setting
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AI Summary
This report delves into the assessment of individuals within a health and social care setting. It explores various assessment processes, including self-evaluation, expert reviews, and client feedback, highlighting their importance in defining the efficacy of healthcare services. The report emphasizes the role of partnerships in facilitating effective assessments and outlines the significance of early assessments in identifying individual capabilities. It further discusses the active participation of individuals in shaping the assessment process, the development of care plans, and the implementation of interventions to achieve positive outcomes, particularly for dementia patients. The report also covers the referral process, emphasizing the need for collaboration with professional bodies and government authorities to enhance service delivery. Finally, it addresses the importance of reviewing and evaluating the assessment process based on feedback, and developing action plans to address findings, thereby improving the quality of health and social care services.

Assess the individual
In a
Health and social care setting
In a
Health and social care setting
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TABLE OF CONTENTS
Introduction....................................................................................................................................................1
Task 1 Understand assessment processes......................................................................................................1
1.1 Compare different forms of assessment...............................................................................................1
1.2 How partnership can support in assessment process...........................................................................1
Task 2 Be able to lead and contribute to assessments....................................................................................1
2.1 Initiate early assessment of individual.................................................................................................1
2.2 Support active participation of individual in shaping assessment process..........................................1
2.3...............................................................................................................................................................1
2.4 Make recommendations to support referral process............................................................................1
Task 3 Be able to manage outcomes of assessments.....................................................................................1
3.1 Develop a care plan in collaboration with individual..........................................................................1
3.2 Implement intervention that contribute to positive outcome...............................................................1
Task 4 Be able to promote other’s understanding of the role of assessment.................................................1
4.1 Develop other’s understanding in functions of assessment.................................................................1
4.2 Develop positive and negative impacts of assessment on family and individual................................1
4.3 Develop contribution to assessment process........................................................................................2
Task 5 Review and evaluate the effectiveness of assessment........................................................................2
5.1 Review the assessment process based on feedback from individual...................................................2
5.2 Evaluate the outcomes of assessment based on feedback....................................................................2
5.3 Develop an action plan to address findings.........................................................................................2
References......................................................................................................................................................3
Introduction....................................................................................................................................................1
Task 1 Understand assessment processes......................................................................................................1
1.1 Compare different forms of assessment...............................................................................................1
1.2 How partnership can support in assessment process...........................................................................1
Task 2 Be able to lead and contribute to assessments....................................................................................1
2.1 Initiate early assessment of individual.................................................................................................1
2.2 Support active participation of individual in shaping assessment process..........................................1
2.3...............................................................................................................................................................1
2.4 Make recommendations to support referral process............................................................................1
Task 3 Be able to manage outcomes of assessments.....................................................................................1
3.1 Develop a care plan in collaboration with individual..........................................................................1
3.2 Implement intervention that contribute to positive outcome...............................................................1
Task 4 Be able to promote other’s understanding of the role of assessment.................................................1
4.1 Develop other’s understanding in functions of assessment.................................................................1
4.2 Develop positive and negative impacts of assessment on family and individual................................1
4.3 Develop contribution to assessment process........................................................................................2
Task 5 Review and evaluate the effectiveness of assessment........................................................................2
5.1 Review the assessment process based on feedback from individual...................................................2
5.2 Evaluate the outcomes of assessment based on feedback....................................................................2
5.3 Develop an action plan to address findings.........................................................................................2
References......................................................................................................................................................3

INTRODUCTION
In health and social care sector, individual needs to be managed for adequate delivery of
services. The research has been stating different types of assessments and how active
participation supports assessment processes. Furthermore, the study has also stated impacts of
assessment on individual and patient’s family members. Lastly, outcomes of assessment based
on feedback have been mentioned.
TASK 1 UNDERSTAND ASSESSMENT PROCESSES
1.1 Compare different forms of assessment
In the present case, the care home is provided with different types of assessment
processes ,where by efficacy of health care services can be defined. An individual can undertake
self evaluation or self appraisal method whereby efficacy can be identified along with
weaknesses. Acquiring training from different types of training organization can also assist an
individual to upgrade knowledge level and it also develops efficacy at workplace. Acquiring
feedbacks and reviews from experts as well as from patients is the best way of assessment.
Continuous monitoring of own performance can also assist individual to examine his
performance level (Watson, 2007). Assessment is the technique through which an individual can
identify current skills and abilities along with the areas where improvements and modifications
are required. The above mentioned assessment techniques are essential for health and social
practitioners as through that better service provision can be developed.
Assessment can be categorized on the basis of different purposes and in the present case,
health and social care entity has been using assessment forms for the purpose of evaluating the
efficacy of health care service providers (Nolan, 2006). At the same time, the health care entity
takes advice and opinion from the colleagues and other supervisors regarding the heath care
service aspects. Similarly, the health care entity also emphasizes on client assessment aspect
where in feedback and opinion from the client needs to be considered regarding the health care
services. Such assessment form are filled by the clients in which they have to mention their
feedback regarding the service delivery process. Other assessment is done by the manager where
they look after the efficacy of services and along with that they also consider feedback of the
client (Watson, 2007). This aids the health care entity to make modification in the service
delivery process; hence as a result, the overall quality of health care services can be encouraged.
1
In health and social care sector, individual needs to be managed for adequate delivery of
services. The research has been stating different types of assessments and how active
participation supports assessment processes. Furthermore, the study has also stated impacts of
assessment on individual and patient’s family members. Lastly, outcomes of assessment based
on feedback have been mentioned.
TASK 1 UNDERSTAND ASSESSMENT PROCESSES
1.1 Compare different forms of assessment
In the present case, the care home is provided with different types of assessment
processes ,where by efficacy of health care services can be defined. An individual can undertake
self evaluation or self appraisal method whereby efficacy can be identified along with
weaknesses. Acquiring training from different types of training organization can also assist an
individual to upgrade knowledge level and it also develops efficacy at workplace. Acquiring
feedbacks and reviews from experts as well as from patients is the best way of assessment.
Continuous monitoring of own performance can also assist individual to examine his
performance level (Watson, 2007). Assessment is the technique through which an individual can
identify current skills and abilities along with the areas where improvements and modifications
are required. The above mentioned assessment techniques are essential for health and social
practitioners as through that better service provision can be developed.
Assessment can be categorized on the basis of different purposes and in the present case,
health and social care entity has been using assessment forms for the purpose of evaluating the
efficacy of health care service providers (Nolan, 2006). At the same time, the health care entity
takes advice and opinion from the colleagues and other supervisors regarding the heath care
service aspects. Similarly, the health care entity also emphasizes on client assessment aspect
where in feedback and opinion from the client needs to be considered regarding the health care
services. Such assessment form are filled by the clients in which they have to mention their
feedback regarding the service delivery process. Other assessment is done by the manager where
they look after the efficacy of services and along with that they also consider feedback of the
client (Watson, 2007). This aids the health care entity to make modification in the service
delivery process; hence as a result, the overall quality of health care services can be encouraged.
1
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Assessment needs to be used so that client can find out the effectiveness of services delivered
and this is also useful for the management. As a result, the quality of services can be encouraged
and existing customer base of the health care entity can be boosted.
1.2 How partnership can support in assessment process
Working in partnership reduces the possibilities of errors and it also assists in completing
the study in effective manner. An individual can derive support from partners regarding
identification of those areas where improvements and development is requisite. Individual can
acquire feedback from the partners which can be used for better performance. It actually
provides overview regarding the efficacy of individual. As per assessment processes, partners
can mutually perform well which can result in prominent delivery of health care services. Active
support from partners can be positively utilized in case when individual desires to compare his
performance with others. With the help of partnership, prominent results can be evaluated about
performance of health care practitioners. Partnership is crucial in service delivery as that aids in
acquiring proper feedback from the respective clients.
Working in partnership helps in managing assessment process in proper manner and this
also aids in deriving client feedback regarding service delivery process. Partners can collect
advice from different clients through different methods and this can develop appropriate
relationship among varied entities (Burau and Blank, 2006). At the same time, assessment
process is also vital for the clients as they get the opportunity to specify the areas where they
need changes and modifications. As a health care entity, client satisfaction is the chief facet
which needs to be accomplished and for that different changes are required to be implemented.
Hence, working together helps in assessment process since that assists to retain the interest of all
the stakeholders.
TASK 2 BE ABLE TO LEAD AND CONTRIBUTE TO ASSESSMENTS
2.1 Initiate early assessment of individual
Evaluation of performance as well as ability of individual can be identified in the early
stage that is during interview processes and induction sessions. In the present case, care home
has been conducting early stage assessment, so as to identify roles and responsibilities of each
and every individual (Petch, 2012). Care home has maintained early assessment plan where in
job roles are different for all individuals and the entire process is managed through interview
2
and this is also useful for the management. As a result, the quality of services can be encouraged
and existing customer base of the health care entity can be boosted.
1.2 How partnership can support in assessment process
Working in partnership reduces the possibilities of errors and it also assists in completing
the study in effective manner. An individual can derive support from partners regarding
identification of those areas where improvements and development is requisite. Individual can
acquire feedback from the partners which can be used for better performance. It actually
provides overview regarding the efficacy of individual. As per assessment processes, partners
can mutually perform well which can result in prominent delivery of health care services. Active
support from partners can be positively utilized in case when individual desires to compare his
performance with others. With the help of partnership, prominent results can be evaluated about
performance of health care practitioners. Partnership is crucial in service delivery as that aids in
acquiring proper feedback from the respective clients.
Working in partnership helps in managing assessment process in proper manner and this
also aids in deriving client feedback regarding service delivery process. Partners can collect
advice from different clients through different methods and this can develop appropriate
relationship among varied entities (Burau and Blank, 2006). At the same time, assessment
process is also vital for the clients as they get the opportunity to specify the areas where they
need changes and modifications. As a health care entity, client satisfaction is the chief facet
which needs to be accomplished and for that different changes are required to be implemented.
Hence, working together helps in assessment process since that assists to retain the interest of all
the stakeholders.
TASK 2 BE ABLE TO LEAD AND CONTRIBUTE TO ASSESSMENTS
2.1 Initiate early assessment of individual
Evaluation of performance as well as ability of individual can be identified in the early
stage that is during interview processes and induction sessions. In the present case, care home
has been conducting early stage assessment, so as to identify roles and responsibilities of each
and every individual (Petch, 2012). Care home has maintained early assessment plan where in
job roles are different for all individuals and the entire process is managed through interview
2
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session. This assessment process at medical care home helps individual to get selection for
specified job roles. Selected candidates are then allotted with different cases and there also
manager assesses performance for satisfactory results. However, apart from this, early
assessment is also required so that knowledge and abilities of an individual can be identified and
according to that, job roles can be delegated. This is the suitable method through which skilled
talents can be selected.
2.2 Support active participation of individual in shaping assessment process
It is essential for the care providers to involve all the staff members in assessment process
,so that they can also present appropriate advices regarding performance of individuals. Hence,
in order to develop assessment policy, care home provides authority to every employee to
present their views and opinions regarding the policy and as per the suitability, service providers
make favorable changes in the assessment process (Key Features of the Affordable Care Act,
2010). This active support from all the participants assists care home to develop a proper
assessment process. However, management makes several changes as per the requisites.
Afterwards such evaluation, care center formulates appropriate policy. Involvement of active
partners in assessment processes aids in adding several new elements that are vital for
identification of performance. This also aids in maintaining transparency in evaluation processes.
The care home has been evaluating performance of practitioners through such process.
In order to involve all the partners actively in the service and health care process, the
entity has to specify the process of equality and diversity so that every concerned person's
interest can be maintained and protected. All the assessment process needs to be managed in
adequate way and for that equal participation from everyone is required. In case of client
involvement, health care entity has to ensure that their suggestions are valued and are considered
in service delivery process (Moss, 2012). This will aid in retaining their interest and alongside it
can also assist in promoting the services to other customer base. Proper meetings and seminars
should be conducted so that all the people can get informed about each and every aspect of the
care entity. The level of each and everyone's interaction should be equal so that changes can be
made accordingly (Burau and Blank, 2006).
2.3
Form
3
specified job roles. Selected candidates are then allotted with different cases and there also
manager assesses performance for satisfactory results. However, apart from this, early
assessment is also required so that knowledge and abilities of an individual can be identified and
according to that, job roles can be delegated. This is the suitable method through which skilled
talents can be selected.
2.2 Support active participation of individual in shaping assessment process
It is essential for the care providers to involve all the staff members in assessment process
,so that they can also present appropriate advices regarding performance of individuals. Hence,
in order to develop assessment policy, care home provides authority to every employee to
present their views and opinions regarding the policy and as per the suitability, service providers
make favorable changes in the assessment process (Key Features of the Affordable Care Act,
2010). This active support from all the participants assists care home to develop a proper
assessment process. However, management makes several changes as per the requisites.
Afterwards such evaluation, care center formulates appropriate policy. Involvement of active
partners in assessment processes aids in adding several new elements that are vital for
identification of performance. This also aids in maintaining transparency in evaluation processes.
The care home has been evaluating performance of practitioners through such process.
In order to involve all the partners actively in the service and health care process, the
entity has to specify the process of equality and diversity so that every concerned person's
interest can be maintained and protected. All the assessment process needs to be managed in
adequate way and for that equal participation from everyone is required. In case of client
involvement, health care entity has to ensure that their suggestions are valued and are considered
in service delivery process (Moss, 2012). This will aid in retaining their interest and alongside it
can also assist in promoting the services to other customer base. Proper meetings and seminars
should be conducted so that all the people can get informed about each and every aspect of the
care entity. The level of each and everyone's interaction should be equal so that changes can be
made accordingly (Burau and Blank, 2006).
2.3
Form
3

2.4 Make recommendations to support referral process
In the present case, the care home has been using standard assessment process and that is
helping the center to deliver better services to patients. However, despite that, several
improvements are required to be made on referral process so that all sort of medical and
technical assistance can be derived from higher prospects. Hence, it can be suggested to care
center to undertake medical assistance from professional bodies, so that best care for dementia
can be delivered. Referral process is the concept where in the care home undertake assistance
from different other sources for prominent service delivery. At the same time, under referral
process, the care home must ensure that government authority is considered.
Referral process needs to be managed in such a way so that it can generate more
opportunities of promoting the services on higher extent. In health care entity, referral process
should be considered so that better services can be delivered to the clients at the time when the
entity do not have requisite resources for the same. In the present case, health care entity has
been using client referral process where in they ask for assistance from other service providers
and as a result, this underpins health care services due to effective collaboration. Hence, in that
terms efficacy of care services can be encouraged. In the present case, care center has been
adopting referral process in case if they are unable to deal with present tools, equipment and
services (Burau and Blank, 2006). Client referral process are also managed at the care entity
where it make sure that clients are specifying the name of references from where they get the
reference for same services.
TASK 3 BE ABLE TO MANAGE OUTCOMES OF ASSESSMENTS
3.1 Develop a care plan in collaboration with individual
Being a medical care center, it is crucial to prepare care or support plan for dementia
patients, since it can also assist in rendering best services. Since in the present case, patient is
suffering from dementia; therefore care concerns should be allotted with roles and
responsibilities. Firstly, it is essential for the management to pre plan and schedule all the
activities which individuals will be performing for dementia services. Process for referring others
should be identified here, so that care center can make arrangement of different services.
Individuals who have any idea about care and treatment for dementia should be involved here for
ensuring appropriate care. It is an apparent fact that care providers must engage care users
4
In the present case, the care home has been using standard assessment process and that is
helping the center to deliver better services to patients. However, despite that, several
improvements are required to be made on referral process so that all sort of medical and
technical assistance can be derived from higher prospects. Hence, it can be suggested to care
center to undertake medical assistance from professional bodies, so that best care for dementia
can be delivered. Referral process is the concept where in the care home undertake assistance
from different other sources for prominent service delivery. At the same time, under referral
process, the care home must ensure that government authority is considered.
Referral process needs to be managed in such a way so that it can generate more
opportunities of promoting the services on higher extent. In health care entity, referral process
should be considered so that better services can be delivered to the clients at the time when the
entity do not have requisite resources for the same. In the present case, health care entity has
been using client referral process where in they ask for assistance from other service providers
and as a result, this underpins health care services due to effective collaboration. Hence, in that
terms efficacy of care services can be encouraged. In the present case, care center has been
adopting referral process in case if they are unable to deal with present tools, equipment and
services (Burau and Blank, 2006). Client referral process are also managed at the care entity
where it make sure that clients are specifying the name of references from where they get the
reference for same services.
TASK 3 BE ABLE TO MANAGE OUTCOMES OF ASSESSMENTS
3.1 Develop a care plan in collaboration with individual
Being a medical care center, it is crucial to prepare care or support plan for dementia
patients, since it can also assist in rendering best services. Since in the present case, patient is
suffering from dementia; therefore care concerns should be allotted with roles and
responsibilities. Firstly, it is essential for the management to pre plan and schedule all the
activities which individuals will be performing for dementia services. Process for referring others
should be identified here, so that care center can make arrangement of different services.
Individuals who have any idea about care and treatment for dementia should be involved here for
ensuring appropriate care. It is an apparent fact that care providers must engage care users
4
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actively in service delivery under the right to be informed. Formally, right kind of collaboration
can assist the social care practitioners to deliver adequate services to dementia patients.
Care plan for dementia patients
Activities Given by Time Schedule
Physical exercise session By the care practitioners of
health care entity
After every alternate day at
12.00 pm to 2.00 pm.
Counseling sessions By the field experts and
doctors
Between 2.00 pm to 5.00 pm.
Mental therapies By the therapists and experts
of dementia
From 3.00 pm to 6.00 pm.
Activity related to dementia
(use of sensor keyboard and
alarm system)
By the general practitioners of
health care entity
From 10.00 am to 12.00 pm.
3.2 Implement intervention that contribute to positive outcome
An individual can positively contribute in appropriate results when the entire staff
members will assist him. This can also assist him to undertake accurate tools and equipments
which are essential for cure and treatment of dementia (Health and social care working in
partnership, 2007). The personnel members should work like team members, whereby they need
to share common goals and objectives in terms of positive treatment to patients of dementia.
Here , individual can also communicate with experts and referred people so as to undertake
proper decisions for best services. There are varied sorts of intervention that could be used in
service delivery such as physical intervention, self help and psychological intervention where in
the individual is required to get recovered through assisting himself and through therapies.
Patients suffering from dementia needs to be actively participated in service delivery process so
that their recovery opportunities can be enhanced. Counseling sessions are the best type of
5
can assist the social care practitioners to deliver adequate services to dementia patients.
Care plan for dementia patients
Activities Given by Time Schedule
Physical exercise session By the care practitioners of
health care entity
After every alternate day at
12.00 pm to 2.00 pm.
Counseling sessions By the field experts and
doctors
Between 2.00 pm to 5.00 pm.
Mental therapies By the therapists and experts
of dementia
From 3.00 pm to 6.00 pm.
Activity related to dementia
(use of sensor keyboard and
alarm system)
By the general practitioners of
health care entity
From 10.00 am to 12.00 pm.
3.2 Implement intervention that contribute to positive outcome
An individual can positively contribute in appropriate results when the entire staff
members will assist him. This can also assist him to undertake accurate tools and equipments
which are essential for cure and treatment of dementia (Health and social care working in
partnership, 2007). The personnel members should work like team members, whereby they need
to share common goals and objectives in terms of positive treatment to patients of dementia.
Here , individual can also communicate with experts and referred people so as to undertake
proper decisions for best services. There are varied sorts of intervention that could be used in
service delivery such as physical intervention, self help and psychological intervention where in
the individual is required to get recovered through assisting himself and through therapies.
Patients suffering from dementia needs to be actively participated in service delivery process so
that their recovery opportunities can be enhanced. Counseling sessions are the best type of
5
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intervention that can be facilitated in the present case so that patients suffering from dementia
can feel encouraged. Physical intervention includes all those exercises and activities that
dementia patients needs to be provided. Several sorts of exercises and physical activities will not
assist in fitness aspect but also it will improve the mental and physical health status.
Psychological intervention can also be facilitated for such patients where motivational sessions
can be conducted for them so that they can improve their mental state.
TASK 4 BE ABLE TO PROMOTE OTHER’S UNDERSTANDING OF THE ROLE OF
ASSESSMENT
4.1 Develop other’s understanding in functions of assessment
Assessment process usually emphasizes on analyzing the efficacy of individual as how
much he is capable in managing organization’s functions. It can also assist in comparing efficacy
of individual with that to other one in the firm (The quality standards for health and social care,
2006). In the present case, medical care centre analyzes functions of assessment process so as to
state competency of services. Assessment process also works in ascertaining the best process
which can be delivered to patients as per the disease. It has been observed that other members at
care center also consider critical of assessment process and they conduct it usually for diagnosing
feasibility of treatment. While developing assessment process process, it is imperative for the
social care practitioners to involve opinions of experts so that valuable and requisite things can
be added upon. There should be major focus on quality aspects for prominent service delivery.
Assessment is important for the health care entity as well as for the clients since that aids
the care practitioners to identify the areas of improvement and transitions. Health care entities
can determine all those areas where they can make frequent changes for overall satisfaction of
clients and along with the same, they can also ascertain the areas where new techniques needs to
be used (Moss, 2012). Similarly, client can also give their advice and feedback regarding the care
services. This is also vital in terms of promoting the health care services to other customer
segments. Along with this, through proper assessment of each and every aspect, the health care
entity can show its effectiveness among the clients.
4.2 Develop positive and negative impacts of assessment on family and individual
Pros of assessment
6
can feel encouraged. Physical intervention includes all those exercises and activities that
dementia patients needs to be provided. Several sorts of exercises and physical activities will not
assist in fitness aspect but also it will improve the mental and physical health status.
Psychological intervention can also be facilitated for such patients where motivational sessions
can be conducted for them so that they can improve their mental state.
TASK 4 BE ABLE TO PROMOTE OTHER’S UNDERSTANDING OF THE ROLE OF
ASSESSMENT
4.1 Develop other’s understanding in functions of assessment
Assessment process usually emphasizes on analyzing the efficacy of individual as how
much he is capable in managing organization’s functions. It can also assist in comparing efficacy
of individual with that to other one in the firm (The quality standards for health and social care,
2006). In the present case, medical care centre analyzes functions of assessment process so as to
state competency of services. Assessment process also works in ascertaining the best process
which can be delivered to patients as per the disease. It has been observed that other members at
care center also consider critical of assessment process and they conduct it usually for diagnosing
feasibility of treatment. While developing assessment process process, it is imperative for the
social care practitioners to involve opinions of experts so that valuable and requisite things can
be added upon. There should be major focus on quality aspects for prominent service delivery.
Assessment is important for the health care entity as well as for the clients since that aids
the care practitioners to identify the areas of improvement and transitions. Health care entities
can determine all those areas where they can make frequent changes for overall satisfaction of
clients and along with the same, they can also ascertain the areas where new techniques needs to
be used (Moss, 2012). Similarly, client can also give their advice and feedback regarding the care
services. This is also vital in terms of promoting the health care services to other customer
segments. Along with this, through proper assessment of each and every aspect, the health care
entity can show its effectiveness among the clients.
4.2 Develop positive and negative impacts of assessment on family and individual
Pros of assessment
6

ï‚· The process of assessment usually possesses negative and positive impacts; however
most of the medical care centers have been using it since long period.
ï‚· Under positive impacts, it can be said that assessment process assists in analyzing the
areas where capability of individual can be found out (Nolan, 2006).
ï‚· This in turn also motivates family members; however assessment process also exhibits
negative impacts which can demoralize interest of family members.
ï‚· Family members need to be aware about the type of services their people are getting
because through that they can get actual idea about the efficacy of services.
ï‚· Assessment can also help them to identify the state of recovery and through this, mental
well being of patients can be improved.
Cons of assessment
ï‚· Individual when receives negative response from management losses morale which in
turn affects his way of working and ultimately it reduces productivity aspect.
ï‚· The impacts are varied as per optimistic and pessimistic aspects as when care
practitioners receives positive appreciation from the management, they work in
productive manner; however the case of negative aspects affects the work life balance of
practitioners.
ï‚· Assessment is somewhere negative as well because it leads the health care entities to
make numerous changes in the service delivery process.
ï‚· This can also direct the health care service providers to use technological aspects for
varied purposes.
4.3 Develop contribution to assessment process
Assessment process usually needs to be conducted under the presence of personnel
members ,so that accurate rating and correct decision can be made. The process should be
justified so as to promote fair decisions. While evaluating efficiency of individual, it is crucial to
maintain transparency and all actions should be clearly defined. The concealed facts should be
7
most of the medical care centers have been using it since long period.
ï‚· Under positive impacts, it can be said that assessment process assists in analyzing the
areas where capability of individual can be found out (Nolan, 2006).
ï‚· This in turn also motivates family members; however assessment process also exhibits
negative impacts which can demoralize interest of family members.
ï‚· Family members need to be aware about the type of services their people are getting
because through that they can get actual idea about the efficacy of services.
ï‚· Assessment can also help them to identify the state of recovery and through this, mental
well being of patients can be improved.
Cons of assessment
ï‚· Individual when receives negative response from management losses morale which in
turn affects his way of working and ultimately it reduces productivity aspect.
ï‚· The impacts are varied as per optimistic and pessimistic aspects as when care
practitioners receives positive appreciation from the management, they work in
productive manner; however the case of negative aspects affects the work life balance of
practitioners.
ï‚· Assessment is somewhere negative as well because it leads the health care entities to
make numerous changes in the service delivery process.
ï‚· This can also direct the health care service providers to use technological aspects for
varied purposes.
4.3 Develop contribution to assessment process
Assessment process usually needs to be conducted under the presence of personnel
members ,so that accurate rating and correct decision can be made. The process should be
justified so as to promote fair decisions. While evaluating efficiency of individual, it is crucial to
maintain transparency and all actions should be clearly defined. The concealed facts should be
7
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known to everyone, since it can promote individual’s capability. Nonetheless, all personnel
members must conduct the process as per the specific directions (Moss, 2012). It avoids the use
of comparison and furthermore it also assists in avoiding the use of different tools. Conducting
the process in adequate and fair manner assists the management to acquire faith from the
practitioners and as a result, they contribute in appropriate service delivery. Results of
assessment process should be taken positively so that improvement can be facilitated.
TASK 5 REVIEW AND EVALUATE THE EFFECTIVENESS OF ASSESSMENT
5.1 Review the assessment process based on feedback from individual
The current assessment process of medical care concern is fair and justified and it is also
useful in finding out the areas where improvement and modification is requisite. Similarly social
care practitioners are also able to manage the areas of deficiency. It has been seen that care
center allows all the employees to present feedbacks and opinions in context to assessment
process; on the other side, management also responds positively towards employee feedbacks for
improving work processes.
Several sorts of feedback related to client's opinion has been acquired by the health care
entity and this has helped in facilitating wide range of changes in the service delivery process.
Most of the time, positive feedback have acquired; however a few times clients have given
feedback regarding the areas of changes required (Marriner and Raile, 2005). On the basis of
client's feedback, health care entities have to make transformations in the care plan. Furthermore,
it has been observed that the management is considering feedback of clients (patients) as well
because they are the sole users of health care services. This also develops positively among the
clients and they feel valued.
5.2 Evaluate the outcomes of assessment based on feedback
In terms of outcomes, management has been receiving positive suggestions from the
employees. The care center has yet changed many processes for the sole motive of enhancing
services for dementia. This has positively resulted in huge customer satisfaction and similarly
patients are also promoting medical services (Marriner and Raile, 2005). On the other side, the
management has also identified some areas of improvements such as in referral process and in
supportive plans. A few clients have demanded for changes in the current service provision and
8
members must conduct the process as per the specific directions (Moss, 2012). It avoids the use
of comparison and furthermore it also assists in avoiding the use of different tools. Conducting
the process in adequate and fair manner assists the management to acquire faith from the
practitioners and as a result, they contribute in appropriate service delivery. Results of
assessment process should be taken positively so that improvement can be facilitated.
TASK 5 REVIEW AND EVALUATE THE EFFECTIVENESS OF ASSESSMENT
5.1 Review the assessment process based on feedback from individual
The current assessment process of medical care concern is fair and justified and it is also
useful in finding out the areas where improvement and modification is requisite. Similarly social
care practitioners are also able to manage the areas of deficiency. It has been seen that care
center allows all the employees to present feedbacks and opinions in context to assessment
process; on the other side, management also responds positively towards employee feedbacks for
improving work processes.
Several sorts of feedback related to client's opinion has been acquired by the health care
entity and this has helped in facilitating wide range of changes in the service delivery process.
Most of the time, positive feedback have acquired; however a few times clients have given
feedback regarding the areas of changes required (Marriner and Raile, 2005). On the basis of
client's feedback, health care entities have to make transformations in the care plan. Furthermore,
it has been observed that the management is considering feedback of clients (patients) as well
because they are the sole users of health care services. This also develops positively among the
clients and they feel valued.
5.2 Evaluate the outcomes of assessment based on feedback
In terms of outcomes, management has been receiving positive suggestions from the
employees. The care center has yet changed many processes for the sole motive of enhancing
services for dementia. This has positively resulted in huge customer satisfaction and similarly
patients are also promoting medical services (Marriner and Raile, 2005). On the other side, the
management has also identified some areas of improvements such as in referral process and in
supportive plans. A few clients have demanded for changes in the current service provision and
8
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the management has made all those changes accordingly. Thus, in terms of outcomes, client base
is enhanced.
5.3 Develop an action plan to address findings
There is a need to facilitate changes in the current process so that all sorts of problems
and constraints can be reduced. Here, care center needs to change monitoring process via
feedback and advices from service users. Care providers can measure the efficacy of services and
thus it helps in finding out positive outcomes. Findings needs to be addressed in proper manner
so that respective changes can highlight the areas which should be modified. In both the cases,
positive and negative results, there should be proper communication among the team of
practitioners. Monitoring process should be conducted on the basis of determined standards and
parameters.
9
is enhanced.
5.3 Develop an action plan to address findings
There is a need to facilitate changes in the current process so that all sorts of problems
and constraints can be reduced. Here, care center needs to change monitoring process via
feedback and advices from service users. Care providers can measure the efficacy of services and
thus it helps in finding out positive outcomes. Findings needs to be addressed in proper manner
so that respective changes can highlight the areas which should be modified. In both the cases,
positive and negative results, there should be proper communication among the team of
practitioners. Monitoring process should be conducted on the basis of determined standards and
parameters.
9

REFERENCES
Books
Marriner, T.A., and Raile, A.M., 2005. Nursing theorists and their work. 5th ed. St Louis: Mosby.
Moss, B., 2012. Communication Skills in Health and Social Care. SAGE.
Nolan, Y., 2006. Health and Social Care: S/NVQ Level 2. Heinemann.
Online
Health and social care working in partnership. 2007. [pdf] Available at:
<http://cfps.org.uk/domains/cfps.org.uk/local/media/library/2516.pdf> [Accessed on 13
October 2014].
Key Features of the Affordable Care Act. 2010. [Online]. Available at:
<http://www.hhs.gov/healthcare/facts/timeline/>. [Accessed on 13 October 2014].
The quality standards for health and social care. 2006. [Online]. Available through:
<http://www.dhsspsni.gov.uk/qpi_quality_standards_for_health___social_care.pdf>
[Accessed on 13 October 2014].
Journals
Burau, V. and Blank, R., 2006. Setting health priorities across nations: More convergence than
divergence. Journal of Public Health. 27(3). Pp.265-281.
Petch, A., 2012. Tectonic plates: aligning evidence, policy and practice in health and social care
integration. Journal of Integrated Care. 20(2). pp.77-88.
Watson, M., 2007. Knowledge Management and Staff Expertise in Health and Social Care.
Journal of Integrated Care. 15(5). pp.41-44.
10
Books
Marriner, T.A., and Raile, A.M., 2005. Nursing theorists and their work. 5th ed. St Louis: Mosby.
Moss, B., 2012. Communication Skills in Health and Social Care. SAGE.
Nolan, Y., 2006. Health and Social Care: S/NVQ Level 2. Heinemann.
Online
Health and social care working in partnership. 2007. [pdf] Available at:
<http://cfps.org.uk/domains/cfps.org.uk/local/media/library/2516.pdf> [Accessed on 13
October 2014].
Key Features of the Affordable Care Act. 2010. [Online]. Available at:
<http://www.hhs.gov/healthcare/facts/timeline/>. [Accessed on 13 October 2014].
The quality standards for health and social care. 2006. [Online]. Available through:
<http://www.dhsspsni.gov.uk/qpi_quality_standards_for_health___social_care.pdf>
[Accessed on 13 October 2014].
Journals
Burau, V. and Blank, R., 2006. Setting health priorities across nations: More convergence than
divergence. Journal of Public Health. 27(3). Pp.265-281.
Petch, A., 2012. Tectonic plates: aligning evidence, policy and practice in health and social care
integration. Journal of Integrated Care. 20(2). pp.77-88.
Watson, M., 2007. Knowledge Management and Staff Expertise in Health and Social Care.
Journal of Integrated Care. 15(5). pp.41-44.
10
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