Stakeholder Assessment: Relationship Management in Organizations

This case study examines stakeholder relationships within an organization, focusing on Sheila Baker, a product development manager, and her team. It identifies key stakeholders, including research workers, junior researchers, and individuals from production and sales. The analysis emphasizes the importance of effective relationships, particularly between Baker and her team, and explores the implications of these relationships on product development. The study highlights relationship management issues, such as conflicts between junior and experienced researchers, and applies system and classical management theories to understand organizational dynamics. It also addresses difficulties faced by managers, like coordinating diverse teams and fostering collaboration. The case study concludes by suggesting strategies to improve relationships, such as enhanced communication, teamwork, and conflict resolution, underscoring the critical role of stakeholder management in achieving organizational goals. Desklib provides access to similar case studies and solved assignments for students.

Stakeholders
Assessment 1

Table of contents
Introduction
Overview of case study
Stakeholders
Important relationship
Implications of relationships
Relationship Management Issues
Theories
Difficulties faced by Managers
How to make relationship more effective
Conclusion

Introduction
 Stakeholder is described as any
individual group or party who have
active interest in a firm and the
results of its actions. For
organisations, it is vital to manage
their relationship properly with
stakeholder as they can assist them
to achieve firm's objectives
effectively.

Overview of case study
 Sheila Baker, who had first degree in
chemistry and part qualification in
pharmaceutical profession, joined a firm as
product development manager.
 Sheila manages a team of ten people who are
highly intelligent and well qualified.

Stakeholders
There were mainly ten stakeholders:
 Five were research workers
 Two were junior researchers
 Three who worked for either production or sales
environment
Apart from them:
 Company's research Director
 Team Leader
 Product Development manager

Important relationship
 For manager Sheila Baker, her
relationship with team of organisation
is more important.
 Baker's need to make effective
relationship with everyone on the team
to accurately the tasks which is needs
to be done.

Implications of relationships
 Relationship with research oriented
chemists and pharmacists will result in
producing effective product.
 Impelling relationship with team leader
will lead to effective product
development's activities.

Relationship Management Issues
 The research specialist team were
facing issue of being interfered in their
work by new manager.
 Improper relationship of experienced
members with research specialist
resulted in open exasperation as they
though the junior specialist's lack of
understanding of needs of production.

Theories
 System Management Theory- This
theory highlights that business are like
human body which comprises of several
attributes that should work harmoniously
so that larger system can operate
effectively.

Continue
 Classical management theory- This
theory emphasis on hierarchy in
organisation, specialising roles and one
leadership so that efficiency is
optimised within organisation.
 It states that effective management
relationship takes place in structured
setting of organisation with prescribed
roles.

Difficulties faced by Managers
 Sheila is facing issue with coordinated work of junior researchers with experienced
ones.
 As the team is highly intelligent and well qualified, she faced issue of not being
able to do more.
 Sheila felt unsatisfied with the way her unit was working as there were not working
as team.

How to make relationship more effective
 Improved communication within organisation
can make relationship more effective.
 Inspire and influence to stakeholders to work as
team can result in improved relationships.
 Properly handling conflicts arising within
workplace and by encouraging collaboration
can enhance relationship management.