Developing Assessment Tools and Plans for TAE40116 Certificate IV

This assignment focuses on the development of assessment tools and plans for the TAE40116 Certificate IV in Training and Assessment course. The tasks involve updating existing assessment instruments for SITHCCC003 (Prepare and present sandwiches), creating assessment plans and developing assessment tools for BSBADM101 (Use business equipment) and BSBCMM301 (Process customer complaints), considering principles of assessment, rules of evidence, and contextual needs. The assignment requires group work, research, and the creation of various assessment instruments, including mapping to unit competencies, and a peer review process. Finally, the student is required to draft an email to confirm the assessment requirements to be completed in the workplace.

Participant Name: INSERT NAME HERE
Day 3 Theory Assessment
Assessment Activity Task 1 – Develop Assessment Tools: SITHCCC003
As a group, you have just completed a review of an existing assessment for SITHCCC003 Prepare and
present sandwiches.
You will be required to:
a) Update the assessment instruments to ensure the unit of competency SITHCCC003 has been
sufficiently addressed (ensuring version control is applied).
b) Create additional assessment instruments if required.
c) Update the existing mapping to show how the assessment meets the unit of competency.
Your trainer will supply the existing assessment instruments and mapping documents, the
templates for assessment instruments are available on your online portal
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 1

Participant Name: INSERT NAME HERE
Assessment Activity Task 2 – Create an Assessment Plan and Develop Assessment
Instruments (BSBADM101)
Scenario
Fiona is undertaking HLT23215 Certificate II in Health Support Services (Health Administration) as part of
her skilling to become a well-rounded Administration Support Assistant at a Sports Injury Rehabilitation
Centre. She is a part of a team of five who give administration support to several Physiotherapists who
provide treatment for acute pain, sporting injuries and back and neck pain.
Fiona’s role is a junior role in the organisation and she also acts the receptionist. Her standard duties
are:
 Welcome clients & provide exceptional customer service
 Answering incoming calls
 Manage a busy appointment book
 Accounts receivable
 Filing
 Using Fellowes Comb Pulsar+ 300 Binding Machine to produce rehab plans to hand to clients
 Assist the Practice Manager
 Looking after practitioners/patients
 General office administration duties
 Promote our services and events
The Sports Clinic where she works is open 7 days a week and Fiona’s roster is varied, and her hours are
not reliable each week, so she has chosen to do this course online with any exams or assignments to be
submitted via the online portal and assessments to be done in the workplace with her Manager, Elizabeth
as her workplace supervisor. Fiona has difficulty concentration for long periods of time, however she
finds the variety and fast paced environment works well for her.
Fiona will be undertaking BSBADM101 Use business equipment as part of her elective for the Cert II
course.
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 2

Participant Name: INSERT NAME HERE
You will be required to develop an Assessment Plan for Fiona to undertake BSBADM101 Use business
equipment as well as develop the assessment tools and instruments.
a) Go to training.gov.au and search for the unit of BSBADM101 Use business equipment and
resources. Get familiar with the competency benchmarks for this unit
b) Conduct online research and identify other related documentation that may be relevant
c) Fill out the table below to determine the assessment approach.
What is being assessed (Unit
of Competency, or
Performance Criteria)?
Are there any special
requirements of the unit or
learner (explain why or why
not)?
What opportunities are there in
the learner’s current
employment for on the job
assessment in meeting the
objectives of the competency
standard?
With which parties will you
need to consult and obtain
agreement from in order to
successfully implement the
work based learning pathway
and assessment?
Are there any industry or
workplace standards that can
be used for this assessment?
d) As a group, determine the type of evidence required for each performance criteria, and identify what
you consider to be the most effective assessment method to collect evidence of competency.
Use the template provided below.
Element Performance Criteria Evidence Type
Select either Direct, Indirect or
Supplementary
Assessment Method
Example, Q&A, Verbal,
Observation, Third Party Report
etc.
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 3

Participant Name: INSERT NAME HERE
1. Select
equipment or
resources
1.1 Identify and access
business equipment or
resources required to
complete the task under
direct instructions
1.2 Estimate quantities and
resources correctly to
complete the task
1.3 Check equipment for
serviceability in
accordance with
equipment instructions
2. Operate
equipment
2.1 Operate equipment in
accordance with
manufacturer’s
specifications and under
direct instructions
2.2 Identify equipment faults
accurately and take
action to ensure
equipment is repaired in
accordance with
manufacturer’s
specifications
2.3 Report repairs outside
area of own
responsibility to
appropriate persons
3. Maintain
equipment or
resources
3.1 Maintain equipment or
resources to support
completion of tasks
under direct instructions
3.2 Undertake maintenance
to ensure equipment
meets manufacturer’s
specifications
3.3 Maintain records
concerning equipment or
resources under direct
instructions
3.4 Store equipment and
resources under direct
instructions
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 4

Participant Name: INSERT NAME HERE
Knowledge Evidence Type
Select either Direct, Indirect or
Supplementary
Assessment Method
Example, Q&A, Verbal,
Observation, Third Party Report
etc.
K1 describe the functions of available business
equipment
K2 list the key points in operating the available
business equipment safely and correctly
K3 identify common equipment faults
K4 describe how to maintain and store equipment
and resources
Skills Evidence Type
Select either Direct, Indirect or
Supplementary
Assessment Method
Example, Q&A, Verbal,
Observation, Third Party Report
etc.
S1 choose equipment and resources required for
tasks
S2 operate equipment according to manufacturer
or organisational requirements
S3 report faults according to organisational
requirements
S4 maintain equipment and records according to
instructions
e) For the unit above, are there any specific assessment guidelines? If yes, explain them below.
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 5

Participant Name: INSERT NAME HERE
f) Use the table below to prepare for the assessment plan.
How will it be assessed
(Indirect, Direct,
Supplementary)?
What assessment methods
and instrument will be used
(Verbal Questioning, Written &
Simulated workplace task)?
When will the assessment take
place (before, during, or after
the course)?
Where will the assessment
take place?
Do you have existing
assessment instruments that
can be used for this
assessment?
g) In your group, use the determined assessment methods from Task 3d to develop the assessment
instruments along with the instructions for the candidate and assessors (assessment tools).
1. Ensure instructions are provided for Fiona (as the student), her workplace supervisor
(Elizabeth) and the assessor.
2. Map the assessment instruments to the unit of competency to show how the evidence
collected addresses the assessment requirements.
Use the assessment instruments and assessment mapping matrix template provided in the online
portal
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 6

Participant Name: INSERT NAME HERE
h) How do these assessment tools meet the principles of assessment and the rules of evidence?
Principles of Assessment
 Fair
 Flexible
 Valid
 Reliable
Rules of Evidence
 Valid
 Authentic
 Current
 Sufficient
i) How could these assessment tools meet different contextual needs/environments? Example,
applying this tool to a cohort of learners who are experienced administration assistants and are not
able to travel to your location for assessment.
j) Trial and refine the assessment tools
You are now required to conduct a peer review of the assessment tools using the table below.
Unit of Competency:
Reviewer Name/s:
Version Control Number:
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 7

Participant Name: INSERT NAME HERE
Date of Review:
Criteria Yes/No If no, please provide comments
Does the tool address all assessment
requirements of the unit of competency? Y/N
The level of difficulty is appropriate to the
unit of competency Y/N
The tools will enable effective collection of
evidence Y/N
Clear instructions have been provided for
the candidate, third party and assessor Y/N
Do the contextualised Assessment Tools
meet the required competency standard
and for Fiona to use relevant business
equipment in her workplace?
Y/N
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 8

Participant Name: INSERT NAME HERE
Action Required:
Action Plan for Review Results:
What needs to be done: Who is going to do it? When will it be due?
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 9

Participant Name: INSERT NAME HERE
k) Draft an email to Fiona and her workplace supervisor Elizabeth to confirm the assessment
requirements to be completed in the workplace
To:
From:
Subject:
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 10

Participant Name: INSERT NAME HERE
Assessment Activity Task 3 – Create an Assessment Plan and Develop Assessment
Tools: BSBCMM301
Scenario:
Clare is a 24 year old female, returning to work after being on maternity leave. She has been employed
full time by Pinnacle Mortgage and Finance as a Business Development Assistant. Her role as Business
Development Assistant sometimes involves having to deal with ‘unhappy’ customers. Pinnacle Mortgage
is a member of the Mortgage and Finance Association of Australia and are bound by certain legislative
requirements and if complaints are not resolved, the clients may refer to the Financial Ombudsman
Service Australia.
She will be undertaking BSBCMM301 Process customer complaints as a stand alone unit to develop her
skills in effectively dealing with some of her unhappy customers.
a) Go to training.gov.au and search for the unit of BSBCMM301 Process customer complaints. Get
familiar with the competency benchmarks for this unit
b) Conduct online research and identify other related documentation that may be relevant
c) Fill out the table below to determine the assessment approach.
What is being assessed (Unit
of Competency, or
Performance Criteria)?
Are there any special
requirements of the unit or
learner (explain why or why
not)?
What opportunities are there in
the learner’s current
employment for on the job
assessment in meeting the
objectives of the competency
standard?
With which parties will you
need to consult and obtain
agreement from in order to
successfully implement the
work based learning pathway
and assessment?
Are there any industry or
workplace standards that can
be used for this assessment?
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 11

Participant Name: INSERT NAME HERE
Cert IV TAE – TAE40116 F2F UAT day 3 – V2.0 Page 12