Design Assessment Tools: Unit of Competency Spoken Exchange at Work

This assignment details the design and development of assessment tools for the unit of competency 'Engage in short and simple spoken exchange at work.' It includes an assessment matrix mapping competency criteria to various assessment instruments like questioning, production of items, portfolio, observation, and third-party observation. The assessment plan covers aspects such as speaking, writing, leadership, delegation, time management, and problem-solving abilities. It also addresses assessment methods, industry standards, assessment conditions, reasonable adjustments, recognition of prior learning (RPL), and resources for both assessors and candidates. The assignment further includes an observation instrument to assess the candidate's learning ability, communication skills, and decision-making power, as well as a questioning instrument to evaluate the candidate's understanding of workplace information. Feedback mechanisms and resubmission guidelines are also provided.

1 ASSESSMENT TASK 2 – DESIGN AND DEVELOP ASSESSMENT
TOOLS
1.1 Instructions
This task requires you to develop 1 assessment tools that each address a different unit of
competency. You must select 1 units of competency and either:
Create an assessment plan including a compliance matrix that maps each unit requirement to
your planned instruments (using the plan templates provided in sections Error: Reference
source not found, Unit 2 – Assessment plan and Unit 3 – Assessment plan) and then create
the assessment instruments identified in your three plans using the assessment instrument
templates located after each of these plans. We recommend that you choose three simple
units such as those from the FSK training package, or any other unit that does not have a
large number of assessable items or that is not excessively complex, however you may
choose to use any three units of competence that are of interest to you.
Alternatively, if you have already developed three assessment tools independent of this
course, you may submit these along with a compliance map (which clearly identifies
where each assessable item from the units of competency is assessed in your assessment
instruments) and which clearly addresses the contextual needs of different environments.
1. Unit of competency Engage in short and simple spoken exchange at work
2. Target group
summary
The target group under this would be student speakers, management and such
like stakeholders. Professionals will also become a part of this target group.
3. Purpose and
context/s of the
assessment
The purpose of the assessment is to develop the spoken ability of the
professional. This further target different ways to short and simple spoken
exchange of work like practices.
4. ASSESSMENT MATRIX
Matrix key
QUES: Questioning (Written or Verbal) PROD: Production of an Item
PORT: Portfolio of Documents OBSV: Observation
THRD: Third-party observation

Unit of competency criteria
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Type1 Ref2 Criteria text QUESPRODPORT OBS THRD
PE /
CAA
Speaking ability     
Ability to speak     
Writing ability     
Leadership ability     
Delegation of work     
Time management     
Work management     
Solving issues     
PC
Content     
Behaviour     
Level of performance     
Leadership and evaluation     
Technology and evaluation     
Scope and sequence     
Skill evaluation     
Design     
Standardised testing     
Technical aspect     
Dimensional based     
1 ? For example, performance evidence (PE), critical aspects of assessment (CAA), performance criterion (PC), etc.
2 ? For example, KE1, PE2, etc.

Unit of competency criteria
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Type Ref Criteria text QUESPRODPORT OBS THRD
Flexibility     
Viability     
Quality     
Critical level of understanding     
Volatility     
Cooperativeness     
KE /
RK
Research area     
Technical area     
Fundamental aspect     
Behavioural aspect     
Diversification aspect     
Analytical aspect     
Differentiation aspect     
Monitoring and evaluation aspect     
Technical aspect     
Diversification aspect     
Functional aspect     
Operational aspect     
Monitoring aspect     

Unit of competency criteria
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Type Ref Criteria text QUESPRODPORT OBS THRD
FS3 /
RS
Contemporary area     
Technical area     
Knowledge     
Understanding     
Research     
Sources     
Practical aspect     
Diversity     
Standards     
Statistic     
5. Assessment methods
and instruments –
describe how and when
they will be applied
Assessment methods include pre-assessment, formative assessment,
summative assessment, confirmative assessment, norm referenced assessment,
criterion referenced assessment and ipsative assessment. All these are used at
different stages of the assessment practice adopted by the venture.
6. Applicable
industry or workplace
standards or
requirements
All these are applied under all different industries such as retail, hospitality and
many other sectors. Ventures use these techniques to meet up the individual
business objectives.
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? Foundation skills (FS) must be listed and must be assessed if not already implicitly assessed by the associated performance
criteria (PC).

7. Relevant assessment
conditions (from unit)
Every unit will be assessed at its individual stage or level. The role of
assessment is segregated into each individual stage.
8. Reasonable
adjustments
The reasonable level of adjustments are also made based on the individual
need and requirements of each stage. On the basis of monitoring and
evaluation is done the adjustments are made.
9. Contextualisation
guidelines provided by
the training package
author.4
If no specific
contextualisation
guidelines are provided
by the training package
author, review the
assessment conditions
and, in particular, the
assessment resources
needed for the unit, and
describe how these can
be applied from a
contextualisation
perspective.
Training program is established to improve the efficiency of the work force.
This program will focus on both skill development along with growing the
personality of the individual. There are various sessions included on the basis
of the needs and requirements of professionals.
10. Recognition of prior learning (RPL): What modifications to the tools
(if any) are necessary for the following recognition scenarios. Will the
assessment tool be modified or adapted for RCC / RPL candidates? If
so, how?
Prior learning is a step taken before the actual
learning is initiated. This involve on the basis of
the specific need and demand it is about
approaching the whole learning in a more
strategic manner.
10A. Candidates who
claim to have already
completed this unit at
another RTO
The training session and the unit manual can be skipped by the individual that
has already completed the unit. This is essential for the individual to grab the
proper information and knowledge for approaching the unit in the best way
possible.
10B. Candidates who
claim to possess all
competencies within the
unit of competency but
have not completed this
unit at another RTO.
RTO imposes restriction over completing the unit as it is designed in such
manner that the students get a proper knowledge and information on the basis
of the needs and requirements. All such individuals possess all types of
competencies should also attend lectures.
11. Resources for
Assessor5
Resources such as books, journal, articles, internet sources and such like
resources are explored.
4
? Refer to the companion volume / implementation guides linked from each unit of competency at traininhg.gov.au.
5
? At minimum, include all associated instruments, resources required in the Assessment Conditions for the unit, and any other
assessment resources needed to administer the assessment.

12. Resources for
Candidates
Candidate get a proper study manual in both the format online and offline.
This involve pdf and book content.
13. Location Workplace Classroom Simulated work place
Other – specify:
14. Timing – when is
this assessment to
occur?
Timing is 9 AM to 6PM.
15. Process for gaining
stakeholder review,
evaluation and approval
In order to gain the stakeholder review feedback forms will be submit to take
all the views and opinions of the stakeholders. Evaluation is done with the
support of team. Modifications are further approved by the management.
16. Author name
17. Author date

1.1.1 Unit 1 – Observation instrument
Note: This instrument must be consistent with the assessment plan that you created in section
Error: Reference source not found. Ensure that the content of this instrument matches its plan
and ensure that the candidate task instructions are sufficiently detailed. Refer to the learner’s
guide and webinars for examples of completed instruments.
1. Assessment name Exchange of work
2. Unit of competency Engage in short and simple spoken exchange at work
3. Assessment context
The assessment is done in context to assesssing the quality of content.
Along with this it is about to understand the quality and efficiency of the
content.
4. Candidate name
5. Date of assessment
6. Instructions to assessor
Assessor need to understand the quality of content. Also the effectiveness
of learning is aso tried to evaluate by the tutor. The assessor also require to
understand the efficiency and outcome generated out of the learning
practice adopted.
7. Instructions to candidate
Candidate should attend all the lectures with the seriousness. Candidate
must also ask all the doubts and questions related to the topic from the
tutor directly. This is also instructed that the candidate must take regular
assessment and review of the progress and development.

8. Evidence required and
decision-making rules
Decisions are taken based on the approval of proposal. Once the area of
improvement is identified. On the basis of the identified this involve
taking decisions to implement the required actions.
9. Assessment observations
Unit references
(e.g., PC1.1, KE2, etc.)
Assessment checklist task
(Did the candidate…) Observations / comments Result
(S/NS)
Learning ability of the candidate. Good
Catching power Good
Ability to communicate Average
Solving issue Good
Decision-making power Good
Level of progress Excilent
Critical area Poor
Understand the concept Good
Command over individual topics Good
Coordinating about the progress Excilent
Taken new challenges Good
Initiating the learning Excelent
Deadline mitigation Poor
Achieving targets Good
Futuristic approach Poor
Setting up targets Good
10. Assessment result Satisfactory Not Satisfactory
11. Resubmission required? Yes No
12. Resubmission notes Re submission is based on the area of improvement. Tutor will assess the
re-submission and based on the project submission marking will delegate.

13. Feedback to candidate Candidate will be allotted the feedback based on the needs and
requirements of candidate.
14. Assessor name
15. Assessor signature
16. Candidate signature

1.1.2 Unit 1 – Questioning instrument
Note: The content of this instrument must be consistent with the assessment plan that you
created in section Error: Reference source not found.
1. Assessment Name Workplace information
2. Unit of Competency Read and respond to short and simple workplace information
3. Assessment Context The context is to make learner aware about thew workplace information.
4. Candidate Name
5. Date of Assessment
6. Instructions to assessor
Assessor must understand the significance of the topic for the learner.
This is important for the assessor to understand about all the key topic
included in the learning manual. All key points must be highlighted by
the assessor that are included in the content of learning.
7. Instructions to candidate
Candidate must make all the necessary notes included in the learning
manual. Candidate should also focus over solving all the doubts and
issues. Notes must also make over a regular basis.

8. Evidence required and
decision-making rules
Decisions are made on the basis of the specific need and requirements.
Every decision must be based on the proper factual deviance.
9. Assessment questions
Unit references
(e.g., PC1.1, KE2, etc.) Question
Answer
(Insert model answers / assessor guidance
in this version)
Results
(S/NS)
Does the assessment is good enough?
This is a good
assessment as it cover all
areas.
Is there are changes required in the study
material?
No changes are required
at this present time in
study manual.
What are the tactics involve under
decision-making process?
Decisions must be taken
on the basis of issues
identified.
What are the parametr must be addressed
to take decisions?
Parameter such as
objectives, strategic
choices and such like
must be overtake.
How to assess operational efficiency?
Operational efficiency
can be addressed with the
use of technique like
quality management.
What are the features related to the
workplace information?
Work place information
is confidential, specific
and such like features
associated.
What are the ways to protect the
confidential information at work place?
Confidential information
must be communicated
with only limited people.
Also the communication
must be damaged once
the coordination is made.
What can be the communication tools to
respond at the work place?
Communication tool like
telephone, email and
other such techniques can
be used.
What should be the approach follow to
deal with the complicated work place
situations?
Complicated situations
can be addressed with the
proper use of monitoring
practice.
How to overtake the resource
management issues?
Resource management
issues can be solved by
implementing proper
system of resource

controlling.
What are the possible techniques to deal
with the required improve process?
Required improvement
area can be overtake with
support of team framing
and planning for
implementation.
How to overtake complicated situations?
Complicated situations
can undertake by
approaching the
techniques in the
appropriate way.
What are the possible practices followed
to understand the significant
requirements of work place information
system?
Workplace information
system is a mandatory
requirements associated
with the venture. This
can be understood with
the use of proper
resource management
technique.
What can be the possible approach to
address issues?
Approaches like building
a team, formation of
strategies, implement the
same and such like
techniques cam be
adopted.
The quality management process at the
work place?
Quality management
approach like total
quality management can
be followed.
10. Assessment result Satisfactory Not Satisfactory
11. Resubmission required? Yes No
12. Resubmission notes Re submission must be done on the basis of tutor comments.
13. Feedback to candidate Feedback will be given on the basis of the ares of improvement identified.
14. Assessor name
15. Assessor signature
16. Candidate signature