Object Modelling Report: Analysis of ATM System for Collin's Bank

This report provides an in-depth analysis of an ATM system for Collin's ATM bank, focusing on object modelling. It begins with a vision document outlining the background, problem identification, and capabilities of the existing system, followed by the benefits the new system offers. The report details required resources, including software, hardware, and human resources, along with a financial overview. A stakeholder analysis and stakeholder map are presented, categorizing stakeholders and their roles. Project feasibility and potential risks are assessed, considering technical, operational, and cost-benefit aspects. The report concludes with possible outcomes for the business, such as increased customer engagement and satisfaction, and outcomes for users, including convenient access to banking services. References to supporting literature are also included.

Running head: OBJECT MODELLING
Object Modelling
[Name of the Student]
[Name of the University]
[Author note]

1OBJECT MODELLING
1. Vision Document.........................................................................................................................2
1.1. Background...........................................................................................................................2
1.2. Identification and Description of the Problem......................................................................2
1.3. Capabilities of the Existing System......................................................................................2
1.4. Benefits of the Business........................................................................................................3
2. Required Resources.....................................................................................................................4
1. Software:..............................................................................................................................4
2. Hardware:............................................................................................................................4
3. Involvement of People and stakeholders:............................................................................4
4. Financial:.............................................................................................................................5
5. Requirements of the User:...................................................................................................5
3. Stakeholder Analysis and Stakeholder Map................................................................................5
3.1. Stakeholder Map...................................................................................................................7
4. Project Feasibility or Risks..........................................................................................................8
5. Possible outcomes........................................................................................................................8
5.1. Outcomes of the business.....................................................................................................8
5.2. Outcomes for the Users.....................................................................................................9
References:....................................................................................................................................10

2OBJECT MODELLING
1. Vision Document
1.1. Background
Collin’s ATM bank is a bank service which requires an ATM for the purpose of
facilitating the customers with the daily banking activities that they do. The new system that is to
be developed would be consisting of a card reader which would be capable of reading the cards
issued by the bank for the customers. Besides some additional features are also to be added to the
new system which includes a keyboard, a display, a cash dispenser and a printer which would be
associated with printing of the transactional details whenever a customer wishes (Narteh, 2013).
This section of the report would be discussing about the problem capabilities and the benefits
that the new system can bring.
1.2. Identification and Description of the Problem
Collin’s ATM bank faces a major problem that is the unavailability of proper ATM
system. Due to this reason the organization requires an ATM facility that would be associated
with helping the customers perform their daily banking activities (Sridharan, Pramod & Sunitha,
2014). ATM acts an necessary service for any type of bank as it is associated with providing the
customers with a benefit of withdrawing money from anywhere along with getting access to
various banking services any time without visiting the bank which helps them save a lot of time.
1.3. Capabilities of the Existing System
The ATM service that is to be developed would help in identification and authorization of
the user by reading the information from the card by making use of the card reader which would
be present in the sew system. Once the verification process is completed then only the customer
would be allowed to enter the security verification code so as to withdraw the money (Van

3OBJECT MODELLING
Anholt et al., 2016). Few sub stages that would be included in the system after verification is
done and this are asking the customer about their account preference (like the Savings, credit or
super saver) for the purpose of continuing with further transactions from the account. Another
thing that would be checked by the new system while withdrawing money user is the amount of
money that is present at that moment in the account of the user (Jegede, 2014). This is done so as
to check if the user is capable of withdrawing the amount the money that the user inputs. Besides
money withdrawing there would be other features like the transferring of money and printing of
the transaction history as well.
1.4. Benefits of the Business
The new system with be associated with providing of various benefits for the customers
as well as the Collin’s bank. Various types of business benefits would be provide to the bank as
well. Some of the benefits are listed below:
1. Customers would be able to avail the ATM service 24*7 and this would initially help in
engaging more customers towards the services of the bank.
2. The availability of this service would eliminate the frequent visits to the bank due to
various reasons. This would help the bank a lot by managing their services in a more
effective manner due to fact that ATMs are much faster and efficient as compared to the
banks (Ogbuji, Onuoha & Izogo, 2012).
3. The increased rate of engagement of the customers with the bank by making use of the
new system will help in increasing the business value of the organization.
4. There also exists the possibility of increase in the customer traffic along the possibility
for retention of customers.

4OBJECT MODELLING
2. Required Resources
Certain things are required by Collin’s bank so as to develop the new system and the
requirements can be categorized into different forms and they are listed below:
1. Software: The bank thinks of providing various services to its customers and for that
they need they need a software in the machine which would be capable of interacting
with other software’s as well. So it can easily be stated that requirements regarding
certain software interfaces needs to be fulfilled in order to implement the new system.
Some major software to be included is the transaction managing software which would
be used for the purpose of managing the various transactions , a card reading and
management software so as verify the login credentials like the pin or the login details
(Asabere, Baah & Odediyah, 2012). Along with this there is also a need of a database
which would be responsible for storage of records of the accounts of the account in
Oracle. Along with this a dial up POS needs to be incorporated into the system which
would act as requirement for the communication interface.
2. Hardware: Various types of hardware’s are required for the implementation of the new
ATM system. The ATM machine requires lot of hardware so as to interact and respond
properly. Some of the hardware that is required for the new system includes power
supply kit, card reader along with a magnetic strip reader for reading the cards of the
customer, printer for the receipts and statements (Narteh, 2015). There should also exist a
display or monitor with a resolution of at least 800X600.
3. Involvement of People and stakeholders: Along with technical requirements the
new system also need human resources. Human resources means the different
stakeholders who would be associated with the project. Along with this human resources

5OBJECT MODELLING
also includes team members who would be associated with various types of work like the
management and many more (Arora & Saini, 2014). The team members would also be
associated with the implementation of the new system within the provided schedule and
the budget of the project.
4. Financial: The implementation of the new system requires proper allocation of fixed
budgets for different steps involved in implementation of the new system (Mahmood &
Shaikh, 2013). The things that are to be included are the budget for the resources required
for the project, cost required for the labors and maintenance of the new ATM machines
that are to be installed.
5. Requirements of the User: This requirement mainly involves the need of a system
which is very much user friendly and is having an interactive interface which would be
providing the option of interacting with various services that are enlisted in the service of
the ATM system (Mwaikali, 2014). The interface should be menu driven which is to be
provided in the login screen so as to validate the identity of the user using the ATM
machine. Whenever the user’s logs in successfully, them they are provided with
guidelines for using different services like the banking, printing of statement, money
transfer, withdrawal and many more.
3. Stakeholder Analysis and Stakeholder Map
Stakeholders involved in the business of Collin’s bank can be categiorised into three
types and they are primary stakeholders, Tertiary stakeholders and lastly secondary stakeholders.
The primary stakeholders include the clients or the customers who performs the transactions
from the machines (Odusina, 2014). Contrarily, the banks is considered to be the secondary
stakeholder due to the fact that bank is the platform where the transaction goes. And lastly the

6OBJECT MODELLING
tertiary stakeholders are those who are involved in the manufacturing of the ATM machines as
they are associated with the various types of problems that arises due to various types of
problems in the ATM machines.

7OBJECT MODELLING
3.1. Stakeholder Map
ADMINISTRATION AND
MANAGEMENT
SENIOR MANGERS OF THE BANK
BOARD OF DIERCTORS
CUSTOMERS
ORGANIZATIONS ATTACHED WITH
COLLIN’S BANK
INVESTORS
REGULATORS
EMPLOYEES
Auditors
Accountants
Managers
Maintenance team
ACCONTING SYSTEM
EXECUTIVE OPERATIONAL
INTERNALEXTERNAL

8OBJECT MODELLING
4. Project Feasibility or Risks
The feasibility of the project is very much high as there is an increased need of
understanding by the bank that the total ATM system is an integral for the customers and for the
bank as well in order to improvise the business value (Okundamiya, Akpaida & Omatahunde,
2014). Implementation of a properly planned project is possible only when a detailed feasibility
analysis of the entire project is done. For proper understanding of the availability of the hardware
and software required for completing the project can be done by technical feasibility (Okafor &
Ezeani, 2012). By making use of the cost benefit analysis it is possible to perform an analysis of
the project which would help in the determination of the fact that if the system is feasible or not.
Prior to the deployment of the project plan the operational feasibility is checked.
Some of the major risks associated with the implementation of the ATM service is the
risks related to the security (Suhr et al., 2012). There remains the possibility that the data of the
customer getting hacked. Another risk associated with the new system is card and currency
Fraud.
5. Possible outcomes
5.1. Outcomes of the business
The profit of Collin’s bank is surely to get accelerated with the implementation of the
new ATM system as this will be resulting in more customer engagement. Along with customer
engagement the satisfaction of the customers also increases which is very much beneficial for the
bank as it will attract new customers as well.

9OBJECT MODELLING
5.2. Outcomes for the Users
The implementation of the new ATM system would surely be beneficial for the users.
The users would be capable of accessing the bank services at their own convenience. This new
system would greatly satisfy the users. All the services of the bank would be available to the
users even without visiting the bank. This would help the users a lot in saving their time as well.

10OBJECT MODELLING
References:
Arora, N., & Saini, J. K. R. (2014). Approximating methodology: Managing cash in
automated teller machines using fuzzy ARTMAP network. International Journal of
Enhanced Research in Science Technology & Engineering, 3(2), 318-326.
Asabere, N. Y., Baah, R. O., & Odediyah, A. A. (2012). Measuring Standards and Service
Quality of Automated Teller Machines (ATMs) in the Banking Industry of Ghana 1.
Jegede, C. A. (2014). Effects of automated teller machine on the performance of Nigerian
banks. American Journal of Applied Mathematics and Statistics, 2(1), 40-46.
Mahmood, T., & Shaikh, G. M. (2013). Adaptive automated teller machines. Expert Systems
with Applications, 40(4), 1152-1169.
Mwaikali, E. J. (2014). Assessment of Challenges Facing Customers in Automated Teller
Machines in the Banking Industry in Tanzania: A Case of Some Selected Banks in
Tanzania. International Journal of Research in Business and Technology, 4(3), 480-
488.
Narteh, B. (2013). Service quality in automated teller machines: an empirical
investigation. Managing Service Quality: An International Journal, 23(1), 62-89.
Narteh, B. (2015). Perceived service quality and satisfaction of self-service technology: The
case of automated teller machines. International Journal of Quality & Reliability
Management, 32(4), 361-380.
Odusina, A. O. (2014). Automated Teller Machine usage and Customers Satisfaction in
Nigeria. Global Journal of Management And Business Research.

11OBJECT MODELLING
Ogbuji, C. N., Onuoha, C. B., & Izogo, E. E. (2012). Analysis of the negative effects of the
automated teller machine (ATM) as a channel for delivering banking services in
Nigeria. International Journal of Business and Management, 7(7), 180.
Okafor, E. E., & Ezeani, F. N. (2012). Empirical study of the use of automated teller machine
(ATM) among bank customers in Ibadan metropolis, south western
Nigeria. European Journal of Business and management, 4(7), 18-33.
Okundamiya, M. S., Akpaida, V. O., & Omatahunde, B. E. (2014). Optimization of a hybrid
energy system for reliable operation of automated teller machines. Journal of
Emerging Trends in Engineering and Applied Sciences, 5(8), 153-158.
Sridharan, S., Pramod, T. C., & Sunitha, N. R. (2014, November). Architecting an integrated
framework for utility payment services using automated teller machines. In Science
Engineering and Management Research (ICSEMR), 2014 International Conference
on (pp. 1-6). IEEE.
Suhr, J. K., Eum, S., Jung, H. G., Li, G., Kim, G., & Kim, J. (2012). Recognizability
assessment of facial images for automated teller machine applications. Pattern
Recognition, 45(5), 1899-1914.
Van Anholt, R. G., Coelho, L. C., Laporte, G., & Vis, I. F. (2016). An inventory-routing
problem with pickups and deliveries arising in the replenishment of automated teller
machines. Transportation Science, 50(3), 1077-1091.