Collin's ATM System Report: Business Development and Analysis

This report provides a comprehensive analysis of the Collin's ATM system, focusing on its business development aspects. It begins with a problem description, outlining the current banking scenario and the need for an improved ATM system to facilitate hassle-free transactions. The report then details the system's capabilities, including transaction feasibility across all banks, transaction history, balance checking, and minimal charges. It highlights the business benefits, such as increased customer attraction, enhanced security, and simplified processes. A stakeholder map is included, identifying key internal and external stakeholders. The report also covers the resources required for implementation and the risks involved, such as data security, network failures, and the potential for ATMs going cashless. References to relevant research papers support the analysis, providing a well-rounded overview of the Collin's ATM system and its potential impact on the banking sector.

Running head: COLLIN’S ATM SYSTEM
Collin’s ATM System
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Table of Contents
System Vision Document...........................................................................................................2
Problem description...............................................................................................................2
System Capabilities................................................................................................................3
Business Benefits...................................................................................................................3
Stakeholder Map........................................................................................................................4
Resources Required....................................................................................................................4
Risk involved in the Collin’ ATM System................................................................................5
Reference....................................................................................................................................6

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System Vision Document
Problem description
The current scenario of the given situation is such that the Collin’s banking system
have proposed the construction of the Collin’s ATM system to facilitate the banking
procedure and provide the consumers hassle free transaction with the bank. Moreover, the
ATM serves one person at a time (Narteh, 2015). The Collin’s ATM system proposes easy
transaction activities to the consumers such that it would fulfil the banking service need of
the consumers. The ATM was proposed to provide the facility to the customers such that they
would easily withdraw money from the bank without visiting the bank. Moreover, the ATM’s
existing in the market often suffers system failure or network problems. The link failure in
the ATM system creates havoc for the consumers in need. Keeping these failures cases, the
Collin’s ATM system keeps a regular check on the network and system such that the failure
cases can be avoided. Moreover, the numbers of ATM booths were also less thus; expansion
of the business would gain immense profits to the business (Agrawal & Jain, 2013).
However, the security issues are a matter of concern as the data are vulnerable to get leaked
or hacked. It is also difficult for the people to clearly understand the banking process, thus the
Collin’s ATM provides much simpler banking approach. The ATM also does not pose a limit
to the amount that can be withdrawn or deposited in a particular account.
The Collin’s ATM requires a scanner that would scan the ATM card, then after the
PIN would be asked and verified with the bank. A keyboard shall be required for the human
machine interaction. Moreover, the bank requires a slot for the cash deposition and well as
for cash withdrawal (Agwu & Carter, 2018). The ATM also needs a printer with the help of
which the history of the transaction could be printed. A monitor is also provided that displays
the balance on the screen to facilitate the purpose of balance checking. A strong network

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connection is also need so as to keep the bank updated of the transactions done. The
extension of the Collin’s ATM system is highly recommended as it provides simpler
processes which would further be extended to expanding the operating areas. The ATM
system can also make the banking system digitalized by creating mobile and web applications
and also implement the usage of finger print scanning technologies to enable easy transaction
activities (Padmapriya & Prakasam, 2013).
System Capabilities
The following points the highlights the major capabilities of the Collin’s ATM
system:
 Allows transaction feasibility by all banks.
 Provides history of previous transactions.
 Provides easy check of balance.
 No limit on the number of transactions.
 Minimal transactional charge.
 Hassle free deposition of money in the bank account.
 Deposition and withdrawal of money can take place at any time.
 System is simple and easy to understand.
 The PIN and user verification procedure is fast.
 Updated report of the transaction provided to the bank quarterly, weekly as well as
monthly.
 Proper security maintenance to prevent data breaching activities.
Business Benefits
The Collin’s ATM system offers various business benefits to the banking services as
the expansion of the ATM system will incorporate more number of consumers as there are

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less number of ATM booths available in the remote areas (Roberts & Rajsic, 2014). In
addition to the presence of the ATM the service provided by the ATM makes it easier for the
user to understand the process and thereby, attracts huge number of customers. Moreover, the
security features maintained by the ATM system also attracts the customers because they
become more confident that their data is secured and is not vulnerable to loss. They also keep
a regular check on the network such that the customers do not face the condition of link
failure. Moreover, the encryption of the software also attracts increased number of consumers
as they are aware that the data is secured and is not subject to data breaches, thus the banking
system would gain immense benefits with the increased number of customers (Masamila
2014).
The major goal of the Collins ATM system is to provide the customers ease to
facilitate the baking activities such as hassle free withdrawal and deposition of the money in
the bank. The installation of the new and innovated software would facilitate such activities
(Hossian, Nawaz & Grihan, 2013). Moreover, the mobile application would also enhance the
business of the Collin’s ATM system and attract a huge number of customers.
Stakeholder Map
Network Operator
Software Developer
Administrator
Bank Employee’s
Accountant
Investors
Policy Regulators
Customer
Partner Organization
INTERNAL EXTERNAL
BUSINESS OPERATIONAL

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Resources Required
The various resources required for setting up the Collin’s ATM system are as follows:
 Infrastructure
 Administrative team
 Policy makers
 Internet operator (Adu, 2016)
 Location setting
 Software maintenance team
 Bank report supplier team
 Risk Management team
Risk involved in the Collin’ ATM System
The major risk involved in the Collin’s ATM System is the security of the data of the
customers. The system security is also the major concern for the ATM banking system.
However, the ATM system keeps the security check by configuring the PIN verification,
followed by the authorization of the user through the bank (Niranjanamurthy & Chahar,
2013). Moreover, the other risks involved include the lack of cash in the ATM when the
amount that is required by the customer. Moreover, there may be instances of network
problem or link failure during the authorization of the customer or the PIN verification.
Furthermore, all banks may not agree to invest in the Collin’s ATM system as in cases in
which the Collin’s business would incur loss (De Gramatica et al., 2015). In addition to this,
the ATM may also go cashless as it offers no limit on the transaction amount which may
further hamper the working of the ATM system. Moreover, the issues of adverse climatic
conditions may also lead to interrupted network that hampers the business.

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Reference
Adu, C. A. (2016). Cashless policy and its effects on the Nigerian economy. European
Journal of Business, Economics and Accountancy Vol, 4, 81-88.
Agrawal, S., & Jain, A. (2013). Technological Advancement in Banking Sector in India:
Challenges Ahead. Journal of Research in Commerce & Management, 2(1), 89-96.
Agwu, E., & Carter, A. L. (2018). Mobile phone banking in Nigeria: benefits, problems and
prospects.
De Gramatica, M., Labunets, K., Massacci, F., Paci, F., & Tedeschi, A. (2015, March). The
role of catalogues of threats and security controls in security risk assessment: an
empirical study with ATM professionals. In International Working Conference on
Requirements Engineering: Foundation for Software Quality (pp. 98-114). Springer,
Cham.
Hossian, F. S., Nawaz, A., & Grihan, K. (2013). Biometric authentication scheme for ATM
banking system using energy efficient AES processor. International Journal of
Information and Computer Science, 2(4), 57-63.
Masamila, B. (2014). State of mobile banking in Tanzania and Security issues. International
Journal of Network Security & Its Applications, 6(4), 53.
Narteh, B. (2015). Perceived service quality and satisfaction of self-service technology: The
case of automated teller machines. International Journal of Quality & Reliability
Management, 32(4), 361-380.

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Niranjanamurthy, M., & Chahar, D. D. (2013). The study of e-commerce security issues and
solutions. International Journal of Advanced Research in Computer and
Communication Engineering, 2(7).
Padmapriya, V., & Prakasam, S. (2013). Enhancing ATM security using fingerprint and GSM
technology. International Journal of Computer Applications, 80(16).
Roberts, P., & Rajsic, C. (2014). U.S. Patent No. 8,730,814. Washington, DC: U.S. Patent
and Trademark Office.