Case Study: University of Australia - Leadership and Cultural Issues

This case study examines the administrative challenges faced by the University of Australia's campus in Brini, a Pacific Island Nation. The report focuses on the leadership failures of Managing Director Jack Solan, who struggled with cultural and trust issues. It analyzes the problems through the lens of administrative management and behavioral leadership theories, identifying issues like lack of clear objectives, intercultural misunderstandings, and tough competition from other universities. The report evaluates these problems and provides recommendations for improvement, including fostering trust, improving communication, and addressing the lack of administrative structure and leadership qualities. The case study highlights the importance of leadership and cultural sensitivity in international university administration.

Running head: CASE STUDY
Effective Administrative Strategy: University of Australia
Name of the Student:
Name of the University:
Author note:

1CASE STUDY
Executive Summary
The purpose of the report is to state and evaluate the reasons why University of Australia is
facing problems in the Brini Island of Pacific in regards to its administration. Jack Solen as a
managing director of the University campus faced some cultural and trust issues while trying
to wage communications with the other staffs of the university. The cultural and lingual
issues in an extreme sense should be avoided through the mode of communication and
cooperation. The problem is evaluated in this report in terms of three theories including
behavior and leadership. The administration at the same time also faced some of the crucial
problems in terms of reaching the objectives of the business and quality education which in
turn hampering the system of the administration in the University of Australia. Jack Solen
lacks a leadership quality as a managing director and therefore he faced some of these basic
problems of being ignored by the local managers and the ethnic problems is also here being
taken into consideration. The administration needs to be properly guided by the proper
managers and the staffs are to be given works to ensure the safe running of the administration
of the University. Later on the implementation of the program is given to see how the actions
would be taken through conducting a meeting.

2CASE STUDY
Table of Contents
1.0Identification of problems and analyzing...........................................................................................3
1.1Building Trust and cultural connections.........................................................................................3
1.2Administrative Management Theory by Henry Fayol....................................................................3
1.3Behavioral Theory of Leadership...................................................................................................4
2.0Major Problems identified..................................................................................................................4
2.1Inter cultural and trust issues..........................................................................................................5
2.2 Lack of Administrative objectives.................................................................................................5
2.3. Facing Tough competition............................................................................................................5
3.0. General Evaluation...........................................................................................................................6
4.0Recommendation................................................................................................................................8
5.0 Implementation..................................................................................................................................9
6.0.References........................................................................................................................................11

3CASE STUDY
1.0Identification of problems and analyzing
The University of Australia has opened successfully a new campus in Brini which is a Pacific
Island Nation. However, it met with a few challenges in the beginning in terms of establishing
connections with the local culture and an interpersonal relation is also a matter of big trust. However
this problem also being retained further while managing the top management by the Director Manager
Jack Solan. The administrative team of University of Australia was also not disciplined and also there
are many other problems which are listed below.
1.1Building Trust and cultural connections
The Uncertainty and Reduction Theory is one of the major theories which describe about the
process through which one gains knowledge about a stranger by going through the steps of
uncertainty. This level of uncertainty enhances the distance between the people (Hogg, 2016). This
can be reduced through waging interactive strategies of asking questions and self disclosure. This
theory can be related to the problem when Jack Solan, who was an outsider, the managing director of
University of Australia noticed some of the major business practices compared to the country
Australia. He faced uncertainty behavior from the local organizations while he attended meeting with
the Government. He was completely ignored and the discussion was carried on in the local language.
Later Kevin Balna, the Director from Brini said that the outsiders are not trusted normally (Smith,
2013).
1.2Administrative Management Theory by Henry Fayol
According to this theory, while running a business, the division of the work is needed to be
proper and accordingly there must be a discipline which is the true identity of the business. It
means the business must have specific goals and objectives (Murugesan, 2014). The justice needs
to be done with the work and the unity of the command has to be strict to ensure the running of
the business properly. This can be evaluated with the problems that are being happening inside the
University of Australia. Inside the University, Jack Solan noticed that the administrative staffs
have chosen different timings of their arrival. Even the other rooms were left completely which
gives idea that the low enrollments in the work place are taking place. While Solan asked the

4CASE STUDY
problems to the staff of administration, the managers never gave any proper guidance to the
administrative staffs and also on the other hand, the school students are not receiving any proper
quality of education which the university completely overlooked the matter. The administrative
departments of the University also did not have any specific goals and objectives to run the
management properly (Sapru, 2013). Therefore, it needs to be taken into account about linking the
theory with this problem. The need of the implementation of the theory is a must process and
accordingly the causes of the problem will be solved.
1.3Behavioral Theory of Leadership
The main focus of this theory is to study the different behaviors of the Leaders who exercise
tremendous influence on the working s of the group (Northhouse, 2015). However, linking to the
case study, Jack Solan noticed that it could be said that the certain objectives of the University
were being hideen from the Staff as Kevin who is the Director implemented it without consulting
Jack Solan as the latter does not carry any past experience about the country and their local
behaviors (Northhouse, 2015). Therefore, behind Solan, the teams were given certain impartial
objectives which are implemented and resulting to the improper management of the teams.
Therefore, the behavior of the leader is must to look down the administration of his team and
manage them accordingly.
The main causes of these problems can be summarized in two causes. Firstly, if it is taken the
immediate cause, there is no availability of the written documents which could set out the
objectives of the Business procedures. Secondly, the most important is Jack Solan who is an
Australian who is regarded as a Manager Director was not trusted completely by other local
senior managers. It might happen they do not want Jack to interfere in the business strategy and as
a result the local managers must take care of the administration. The role of ethnicity and
motivation play a significant role in this particular case study.
2.0Major Problems identified
The major problems that could be identified in this case study are

5CASE STUDY
2.1Inter cultural and trust issues
The intercultural and Trust issues are considered one of the basic problems in this case study.
Firstly Jack Solan who is an Australian was appointed as a Director Manager of this University of
Australia in Brini Campus which is a Pacific Island Nation. However Jack Solan being an Australian
faced some of the cultural or ethnic issues while a meeting was waged with the local organizations
and the Government where Solan was completely ignored in the meeting as ‘Outsiders’ are not trusted
completely. Next, without Jack Nolan’s permission, the objectives of the University are not being
cleared to the various administrative departments of the University Of Australia by the Director Kevin
who is a local senior manager. Thus, the ethnic division and treating an outsider differently is a
question of cultural issue and this needs to be addressed immediately with certain steps and properly
(Beirne & Hunter, 2013).
2.2 Lack of Administrative objectives
There is a lack which has been noticed by Jack Solan in the sphere of administrative work. At
9:30 am regularly, there would be no one at their desks, phones ring and there is no one to answer.
The staff members were not directed properly by the managers to handle the administration well. The
most important problem is that the students are not being getting quality education and via nice
teaching. Therefore, there are several lacks in the workings of the administrative procedures which are
needed to be taken into account properly. If these problems are being let continued without proper
supervision, it in the end might hamper the prosperity of the University campus.
2.3. Facing Tough competition
Before opening a campus of the University of Australia in the Brinie island, the challenges
were that the children over there prefer to achieve degree in Oxford and Harvard University which are
considered as the important and prosperous University. The Vice Chancellor of University of
Australia told Jack Solan that both Oxford and Harvard Universities are planning to open their
branches in the Brinie campus and it might attract more students for their quality education and
teaching. Therefore, this needs to be taken care of by the management of the University.

6CASE STUDY
3.0. General Evaluation
Ethnic Problems are the major concerns in the different spheres of the institutions of the state,
it can take place in the job sphere, educational policy and also incorporates the lingual rights and
development. Jack Solan was ignored in the meeting and the conversation among the groups was
carried out in the different language and his concerns are not being properly addressed by the other
people who are local and working in the University. To solve this problem in the university
management, in order to implement the objectives
 People are needed to take part in the decision making process in order to understand the
important problems that an organization is facing.
 Proper communication is necessary in order to cooperate with the other groups of people of
the management team (Kornblum, Seccombe & Julian, 2017).
 It is the responsibility of the Vice Chancellor of the University to recruit more Australians so
that they can address the problems of decision making procedures (Kornblum, Seccombe &
Julian, 2017; Holshinger, 2013; Mooney, Knowx & Schacht, 2014).
 Jack Solan should have been strict enough to address the problems properly . He lacked the
quality of leadership and with a sound mind, being a manager director it is his prior
responsibility to wage cooperation with the other staffs and approach their basic problems by
learning some of their local languages.
The advantages of these solutions are that these can be the major incentives to the one that if it is
implemented properly without hesitation, the much of the problems can be solved. The Vice
Chancellor is needed to stay updated about the problems so that he can take steps through the
registrar of the University. Jack Solan on the other hand must develop the strict leadership to
handle the problems and inform into the Vice Chancellor to take further steps and also at the same
time, he needs to state the reasons that why he is kept debarred from important conversations and
notices. Updates to the VC and waging communication to the staffs, accordingly taking steps are
the advantages that can happen. However, the disadvantages can happen is that, other than the
ethnic problems, a conspiracy can be waged behind the managing director tom spoil his career if

7CASE STUDY
he tries to take steps properly against the management of the University. The local seniors can
take step against him for being boasting of himself and trying to bring changes in the
administrative workings.
Lack of Administrative objectives is another form of disadvantages in the efficient workings
of the administration
 To render good quality of education, enrollment of the proper faculty teacher needs to be
done so that they can teach their own genre subjects to the students properly. For this the
enrollment needs to happen very effectively and the teacher must be judged on the ground
of knowledge of their subject (Ramirez & Christensen, 2013). The advantage of this
solution is that the management would do a favor to the university by making it
prosperous by recruiting efficient teachers to give good quality education. The
disadvantage of this problem is that the University of Australia that they do not have any
specific goals to recruit teachers. Therefore, to address this disadvantage, proper solution
needs to be addressed properly.
 The enrollment of the proper managers is needed to take place who can take of the team
members of various departments. The staffs are needed to come in time strictly and the
rule needs to be making mandatory. The employer can only grant leave to the employee
on the serious conditions relating to family or health. If a long absence happens, the team
member must be warned about it (Musselin, 2013; Kornblum, Seccombe & Julian, 2017;
Shaw, 2015).
 The University must promise the staff to give benefits to the employees so that they are
being encouraged to turn up in the office and show their workforce in the university
sphere (Musselin, 2013). They must be engaged into huge workloads. The advantage of
this policy is that the workers can indulge themselves into more work and they would be
enthusiastic to come and visit offices. However the disadvantage can happen is that too
much work pressure can make the office workers irritated and this might result to leaving
offices. Therefore nothing too much and too less is good for the health of the business

8CASE STUDY
objectives. A strategy needs to be developed in order to make the working of the various
departments of the University efficient.
 The enrollment of the good managers must also happen on the basis of their way of
administrating and skills they gathered from the previous experiences so accordingly they
needs to be recruited having various ethnic backgrounds (Musselin, 2013). The advantage
about this is that the people met the requirements of the managerial skills would be
recruited to serve the terms of office. The disadvantage can happen in terms of recruiting
proper people for the proper post is that the recruitment strategies are needed to be
updated, if following the old recruitment strategy later on it would result to the high
turnover of the employees (Musselin, 2013).
Facing tough competition from the other universities such as Oxford and Harvard is a matter
of concern. As The University of Australia in the Brine Campus is the new University, the
working needs to be effective
 In terms of recruiting teachers
 Proper disciplines among the members of the University
 Reducing differences among the workers
 Directing perfect group. The disadvantages of each of the solution is the motivation
of the self interested people who is running the business for their own self, if they are
being not checked properly, the University might face lost of troubles. The
advantages, is the proper implementation of the solutions and making it more
competitive.
4.0Recommendation
The recommendation offered as a whole to these problems is to have a specific business
strategy to solve the problems of the ongoing problems. A perfect business strategy based on quality
needs to be proposed so that in terms of administrative reforms and equity done to both workers and
Children to take part in the discussion. The proper consultation with the University head and the

9CASE STUDY
management team needs to done properly and question them why these problems are happenings and
accordingly the major steps are needed to be discussed.
5.0 Implementation
Who What When and Where How Cost
University of Vice
Chancellor Called
the meeting
-To discuss the
important
issues facing
by the manager
directors in
terms of
handling the
administration.
-Important
points are
needed to be
discussed in
terms of staff
satisfaction by
providing
benefits or
bonus and give
them work so
that they can
come regularly
to office.
-To achieve
28th August,
2017
Office of
Melbourne
-Vice
Chancellor to
arrange a
meeting in
order to
explain the
reason of the
reviews put
forwarded by
the Managing
Director of the
University.
- The expense
cost needs to be
set up for
enrolling
teachers in
schools

10CASE STUDY
business goals
and objectives.

11CASE STUDY
6.0.References
Beirne, M., & Hunter, P. (2013). Workplace bullying and the challenge of pre-emptive
management. Personnel Review, 42(5), 595-612.
Hogg, M. A. (2016). Social identity theory. In Understanding Peace and Conflict Through Social
Identity Theory (pp. 3-17). Springer International Publishing.
Holsinger, K. (2013). Teaching justice: Solving social justice problems through university education.
Ashgate Publishing, Ltd..
Kornblum, W., Seccombe, K., & Julian, J. (2017). Social problems. Pearson.
Mooney, L., Knox, D., & Schacht, C. (2014). Understanding social problems. Nelson Education.
Murugesan, G. (2014). Principles of Management. Laxmi Publications.
Musselin, C. (2013). Redefinition of the relationships between academics and their university. Higher
Education, 65(1), 25-37.
Northouse, P. G. (2015). Leadership: Theory and practice. Sage publications.
Ramirez, F. O., & Christensen, T. (2013). The formalization of the university: Rules, roots, and
routes. Higher Education, 65(6), 695-708.
Sapru, R. K. (2013). Administrative theories and management thought. PHI Learning Pvt. Ltd..
Shaw, S. J. (2015). Financial and Administrative Organization and Development. Princeton
University Press.
Smith, R. C. (2013). Uncertainty quantification: theory, implementation, and applications (Vol. 12).
Siam.