Wine Australia: Work Plan, Performance Indicators, and Strategic Areas

This project delves into the operational plan of Wine Australia, focusing on the development of a work plan and performance indicators. The assignment requires a team to act as a project team within Wine Australia, tasked with implementing one of the company's strategic areas. The project includes summarizing operational priorities, clarifying the work focus, reviewing strategic goals and key activities, allocating roles and tasks, conducting research, developing a work plan, outlining legal and WHS requirements, developing team performance indicators, and setting team norms and procedures. The project also analyzes key tasks, required resources, stakeholder roles, and performance indicators, along with potential risks and mitigation strategies. The assessment covers the development of a work plan, risk assessment, and performance metrics, providing a comprehensive overview of project management and strategic planning within the context of the Australian wine industry. The project also incorporates elements of performance review, including outlining expectations, discussing performance gaps, and proposing development plans. The project culminates in a performance management plan that outlines objectives, KPIs, strategies, and responsibilities, ensuring alignment with organizational goals and legislative requirements. The project emphasizes team collaboration and adherence to ethical considerations and organizational guidelines.

Running head: MANAGEMENT
Management
Name of Student
Name of University
Author Note

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Table of Contents
Assessment 1..............................................................................................................................3
1. Strategic background..........................................................................................................3
2. Work plan objectives..........................................................................................................3
3. Key tasks............................................................................................................................5
4. Required resources.............................................................................................................6
5. Key stakeholders and the respective roles and responsibilities..........................................8
6. Key performance indicators...............................................................................................9
7. Work plan risks and mitigation strategy.............................................................................9
Assessment 2............................................................................................................................10
1. Consult about performance review requirements and schedule.......................................10
2. Confirm the role play........................................................................................................10
3. Confirm the deadline, codes and other requirements.......................................................10
4. Obtain performance review form.....................................................................................10
5. Review the completed work and KPI of the staff.............................................................13
6. Prepare a performance review session.............................................................................13
7. Meeting with the participant.............................................................................................15
8. Outline the process and purpose of performance review.................................................15
9. Conduct review and complete appraisal form..................................................................16
10. Provide a feedback.........................................................................................................18
11. Report on key performance issues..................................................................................18

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12. Provide strategies for the report.....................................................................................19
13. Provide a schedule for the next review...........................................................................19
Assessment 3............................................................................................................................20
Part 1: Interview...................................................................................................................20
1. Outline the summary of previous performance review....................................................20
2. Outline organisational expectations and KPI requirements.............................................20
3. Confirm staff career goals................................................................................................21
4. Discuss performance or skill gaps and issues...................................................................21
5. Outline consequence of poor performance.......................................................................21
6. Propose a training or development plan based on the issue.............................................22
7. Agree on the remedies......................................................................................................22
Part-2: Performance management plan................................................................................23
1. Employee details..............................................................................................................23
2. Performance improvement objectives..............................................................................23
3. KPI....................................................................................................................................24
4. Required outcomes...........................................................................................................24
5. Key strategies...................................................................................................................24
6. Organisational support......................................................................................................25
7. Sample training plan.........................................................................................................25
8. Responsibilities.................................................................................................................26
9. Consequences...................................................................................................................26

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10. Legislative, WHS and organisational requirements.......................................................26
11. Next review....................................................................................................................27
Bibliography.............................................................................................................................28

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Assessment 1
1. Strategic background
The main aim of Wine Australia is to expand in the market and ensure that it can
grow and develop to be the best wine company in the country. The strategic background of
the company is that it regulates the import and export of wine from the country so that the
country as well as the company can be enriched with the rich taste of wine. In this regard it
can be said that Wine Australia takes into account the boundaries in which it wants to sell its
product. The development of the three departments of the company can help in the
development of the export factors related with the wine. At the same time, developing a
partnership with wine sector bodies can help in the development of research about the type of
customers that can be targeted both within the country as well as outside the country.
2. Work plan objectives
Objective 1
Specific To become the greatest wine exporter company in Australia
Measureable The objective can be measurable by the responses received from the local
people about the quality of the wine
Achievable It can be achieved by taking into consideration factors such as rules and
regulations related to the export of wine in the country and abroad
Realistic This is a realistic objective as it can has been achieved by various companies
across the world
Timeline The required for achieving the objective can be about 1 year

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Objective 2
Specific To increase the competitiveness within the industry
Measureable This can be measured by identifying the rival companies and the strategies
that are adopted by the companies
Achievable It can be achieved by understanding the factors both internal and external that
affect the expansion or development of business over the rivals
Realistic It can be realistic as it can help in the development of popularity within the
sector
Timeline Analysing the competitors require at least 6 months
Objective 3
Specific To develop strong partnership with investors
Measureable It can be measured by the support received from the stakeholders about
expansion and development of the business
Achievable It can be achieved by understanding the competitiveness within the industry
and the best investment that can be made
Realistic It is realistic as support from the investors can help in the increase in the
financial capacity
Timeline The timeline required is about 7 months
Table 1: SMART objective
(Source: Created by author)

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3. Key tasks
Task number Type of task Description of task Responsible
person
Deadline
1. Main task Create
opportunities
for expansion
1.1 Subtask 1 Analyse
external
environment
Conduct analysis of
the factors such as
political and
economical
Marketing manager Within 3 months
1.2 Subtask 2 Analyse
competence
Conduct an analysis
of the strengths and
weakness of the
employees
HR manager Within 3 months
1.3 Subtask 3 Understand the
competitors
Conduct an analysis
of the strengths of
the competitors
HR manager Within 2 months
2. Main task Export of wine
2.1 Subtask 1 Understand
rules and
regulations
Conduct an analysis
of the rules and
regulations that
exist against
exporting locally as
well as with the
General manager Within 2 months

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destination country
2.2 Subtask 2 Develop
political and
business ties
Ensure that
business ties are
maintained with
countries that have
good political
connection with
Australia
Business
development
manager
Within 2 months
2.3 Subtask 3 Understand the
competition
Analyse the
strength of the
competition in
exporting wine
Marketing manager Within 1 months
Table 2: Work breakdown structure
(Source: Created by author)
4. Required resources
Task number Type of task Required resources
1. Main task Create opportunities
for expansion
1.1 Subtask 1 Analyse external
environment
Competent employees
that have the capability to
gain information about
the changes in the
external environment

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1.2 Subtask 2 Analyse competence Performance appraisal
forms to evaluate the
strengths of the
employees
1.3 Subtask 3 Understand the
competitors
Competitive analysis
strategies and employees
that can gain information
from competition
2. Main task Export of wine
2.1 Subtask 1 Understand rules and
regulations
Remain aware of the laws
by having strong political
ties or by indulging with
corporate lawyers
2.2 Subtask 2 Develop political and
business ties
Strong hold of the
Government as well as
partnership with
complementary industries
2.3 Subtask 3 Understand the
competition
Develop employees that
can predict the strength of
the competitors
Table 3: Resources required
(Source: Created by author)

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5. Key stakeholders and the respective roles and responsibilities
Key stakeholders Roles Responsibilities
Investors Provide an infusion of cash Ensure that Wine Australia
have enough cash to manage
its resources and continue
with the aim of development
and expansion of the
company
Employees To provide working support for the
development of strategies
Ensure that rules and
regulations of the company
are followed and the
objective set by the company
be met
Customers Purchase the product and invest in
maintaining loyalty over the company
Provide feedback about the
quality of the product so that
improvements can be made.
Purchase the wine if the
quality is good
Government Provide support in terms of the business
activities taken
Provide certificates and legal
documents so that exporting
of the wine can take place.
Ensure proper political ties
are maintained with other

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countries
Table 4: Stakeholder analysis
(Source: Created by author)
6. Key performance indicators
The key performance indicator that can be identified for Wine Australia is the ability
of the company to restore customer value. This is mainly by the fact that the company aims
an expansion and export of the wines after conducting a proper research. This indicates the
care of the customer satisfaction that is aimed at by the organisation. At the same time,
revenue in terms of gaining financial support from the investors and increasing the ROI of the
company can be considered as another KPI for the company. Hence, inbound marketing ROI
is another KPI for Wine Australia.
7. Work plan risks and mitigation strategy
Despite the set of strategies, indentifying KPIs and gaining support from the
stakeholders, Wine Australia can be faced with risks in the business. One such risk that can
be faced is based on the development of project. The concerned project of the company is its
export. The quality and quantity of the wines exported can be considered as risk factor as
during export, shipments may be damaged due to natural causes. Hence, the mitigation
strategy that need to be adopted in this case is the fact that continuous monitoring of the
shipment need to be maintained with emphasis on the packaging of the wine bottles.
Another risk that can be considered by the company is of the investment of the
research on a particular country. As pointed out by Noe et al. (2017) political ties with a
country may be bitter by the time export takes place. Hence, the mitigation strategy is to
ensure that the Government of both countries provide quick consensus in terms of conducting
business ties for the development of the economy of both the countries.

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Assessment 2
1. Consult about performance review requirements and schedule
The performance review requirements of the employees working in Wine Australia
require the development of the capabilities and potential based on certain abstract as well as
performance factors. These factors are provided in the performance appraisal form that
defines the characteristics required by an employee to succeed. The scheduled performance
review of the employees is made at the end of February with the feedback being provided two
days later. The requirement is to analyse the capabilities of the employees so that expansion
into the international market can take place.
2. Confirm the role play
The role play will be done by the assessor that will act as the HR Manager while the
group members will be the employees supposedly working at Wine Australia and trying to
understand the strategies that can be implemented.
3. Confirm the deadline, codes and other requirements
The deadline that needs to be met for conducting the performance appraisal is within
the end of February. The code that needs to be followed includes ethical considerations
wherein no biasness against any of the members of the team will be maintained or
entertained. Other requirements include gaining accessibility about the performance of the
employees in the past year.
4. Obtain performance review form
EMPLOYEE
NAME
DEPARTMENT
EMPLOYEE
ID
REVIEWER
NAME